Job Opportunities at Citi

Overview

• Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

Success Profile

• As one of the world’s most global banks, Citi gives you the tools to be a trailblazer. We’re not just building technology, we’re building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us!

Responsibilities

• The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Manages one or more apps support teams.
• Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
• Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
• Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
• Requires awareness of audit and compliance related issues.
• Contributes to formulation of strategies for apps support and other functional areas.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
• Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years experience in an Apps Support role would be an added advantage, but not essential
• Experience with people management
• Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
• Experience with application support would be an added advantage, but not essential
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Job Background/context:

• Given the increasing industry and regulatory focus around control-related tasks, this role is critical to maintaining a robust control environment across multiple desks and businesses. The role is key to enabling business growth through maintaining a sound control environment, facilitating new business initiatives, product expansion and driving technology change within the business. The role will cover all asset classes ex-equities for the markets business. The jobholder should be able to work well in a team environment within the country/business as well as manage matrix reporting lines and should be able to function without close supervision.

Key Responsibilities:

• Provide updates related to financial performance , opportunities, risk and control issues, escalation points,  regulatory engagement
• Support the business in facilitating new business initiatives, product expansion and driving technology change within the business
• Create and provide effective metrics to stakeholders and management teams
• Build strong relationship with country product,  business and function  partners and coordinate effectively across the South Africa Markets team.
• Liaison with desk heads, support functions building relationships with control and support functions  to develop and deliver on business strategy
• Provide support for the  control framework for the business including but not limited to Risk & Controls testing, operational loss processes, investigation and developing and driving corrective actions.
• Seek out and ensure corrective actions are implemented for control related issues across the spectrum of control functions with a goal of driving a robust, harmonized business model for the country.
• Have a critical mind and question processes and frameworks with a preventive business framework
• Preparation of meeting materials, ensuring minutes are accurately recorded and tracking follow-up items
• Relay business knowledge, product knowledge, and requirements to business and internal support functions where required.
• Communicate (written and oral) information within and between the businesses and support functions.
• Build effective prioritisation skills as the job entails dealing with multiple conflicting priorities in a time- pressured environment.
• Other ad hoc administration tasks that support the activities of the business including PowerPoint presentations and excel analysis.
• Business support for Internal and external exams/audits

Knowledge/Experience:

• >5 years of experience in financial markets either in the business or business support functions
• Exposure to financial markets related products and experience would be an advantage

Skills:

• Excellent communications skills (written / verbal) at all organisational levels. People management experience
• Results/task orientated with excellent attention to detail.
• Ability to manage and prioritise effectively and resolve conflicting priorities.
• Ability to work well as part of a team and autonomously.
• High level of computer literacy especially in the Microsoft Office product suite

Qualifications:

• Excellent academic background educated to a minimum of degree level or sufficient industry experience
• Financial / Project management/accounting degree / Master degree would be a plus.
• Professional qualifications could be an advantage

Competencies:

• Communication / Relationship building
• Attention to detail
• Team work
• Prioritisation / Initiative