Job Opportunities at Content+Cloud

Description

The Operations Manager holds a key leadership position and is considered a senior member of the team. The Operations Manager is responsible for the overall management of the Modern Workplace and Enterprise Application support teams and functions, as well as our Managed Device and Managed Voice services. Each CSD function has its own set of capabilities and key responsibility areas that finally contribute to the organizational goal. The Operations manager plays a vital role in maximizing the output of their various CSD functions as well as being a contributor towards the achievement of the company’s strategic and operational targets and overall business aims.

Requirements

• Coordinate, manage and monitor the functions and team members which are part of the CSD Operations team (as listed above) with the use of SLA’s and KPI’s.

• Take over management of senior technical resources and team managers for the different functions within Modern Workplace/Enterprise Apps.

• Capacity planning and ensuring that production departments have sufficient time and resourcing to deliver on time according to customer demand.

• Establish efficient and flexible work schedules and managed overall resource Schedule planning.

• Manage and drive the accurate capturing of timesheets and trending forecasts.

• Improve processes and policies in support of CSD goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.

• Assist in recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and accountabilities. Monitor and evaluate performance in partnership with the People and Talent team.

• Monitor, manage and improve the efficiency of support services and facilitate coordination and communication between support functions.

• Maintain proactive, dynamic, and effective communication with customers and internal personnel.

• Co-ordinate and drive effective support services and deliver against agreed KPIs and customer expectations.

• Pro-actively identify potential operational risk and determine suitable mitigation factors to minimise the risk.

• Respond appropriately and dealing with queries or complaints in an effective manner (i.e. punctual; polite and with empathy).

• Take ownership of incidents allocated to the relevant team’s ticket queue and professionally manage them through to resolution or escalation.

• Ensure that the working environment is conducive to high quality performance and service.

• Work with the Head of Modern Workplace to recommend innovative business and technical solutions to improve operational effectiveness.

• On a monthly basis report on the successful delivery of service for the functions within a reporting deck.

• Tracking of customer survey feedback along with the Process Manager and Quality Assurance team to identify appropriate mitigations in relation to people, process, and product.

• Initiate meetings with stakeholders in support service-related instances to resolve issues or collaborate as required.

• Possess excellent personal organisation and business administration skills in accordance with best practice methods.

• Ability to build a high-performance team who can operate efficiently; effectively; productively and cost effectively.

• Monitor staff performance and evaluate employee efficiency which must be documented during the process of performance meetings with each direct report a minimum of twice annually.

• Willingness to learn; improve and adapt

Key Requirements

• Applicable management qualification

• ITIL foundation certification

• Technical background working in a senior support role covering the Microsoft Cloud and the ability to engage in technical discussions with senior stakeholders on our products/services.

• Minimum of 4 to 7 years’ experience managing a team of more than 40 staff and 3 direct reports within a technical support and ITIL (or similar) process structured environment.

• Proven experience in relation to setup and maintenance of ITIL processes.

• Prior experience of working in a highly pressurised environment.

• Excellent analytical and problem-solving skills

• Deep understanding of the core business of the company and the avenues for growth

• Ability to compose data into reports and interpret against forecasting

• Verbal communication – professional phone manner and ability to match the customer’s style/level of communication

• Written communication – ability to write professional emails and document knowledge clearly and concisely

• An appreciation for understanding how to deliver against service expectations

• Shows initiative at every level

Benefits

• Job Type: Permanent

• Role based out of our Century City offices (currently working remotely)

• 40 - 45 hours per week (Based on UK time zone)

• Retirement Fund & Medical Aid

• Death, Funeral and Disability cover

• 20 days’ annual leave + Birthday Leave & Wedding leave (5 additional days towards your honeymoon)

• Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities)

• Continual professional development plans

All recruitment and selection for Content+Cloud is guided by the principles of our Employment Equity Plan

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Description

The SharePoint Support Developer is responsible for analysing business requirements, troubleshooting the defects of the existing solutions, estimating the efforts involved and communicating with the client, designing a proper solution and implementing robust and deployable solutions using the latest web technologies independently. In addition, they work closely with other teams to assist with delivery during the Early life Support phase of a project.

This role is an integral part of the team and the need for adaptability and flexibility is crucial.

The ideal person for this role will have a confident manner and excellent communication skills, the ability to effectively engage with a wide range of stakeholders and a methodical and analytical approach. You will need to be able to tackle challenging scenarios, consider options and explain and implement solutions.

Requirements

• SPO Development experience is essential

• Provide 2nd Line incident resolution for Content + Cloud's Managed Services and Fresh clients

• Prepare Statements of Work for Client Enhancements

• Build, test and deploy Enhancements and Change Requests

• Supporting the development of junior team members

• Liaise with clients/end users to clarify details of requirements.

• Design, code, test, correct, and document complex programs and program modifications from supplied specifications using agreed standards and tools.

• Report on work carried out and contribute written material of publication quality.

• Assist with the creation of Statements of Work for small to medium sized projects.

• Coordinate the implementation of agreed remedies and preventative measures.

• Recognise and manage potential issues.

• Approach situations in a positive and constructive way: provide solutions, not problems.

• Consider and create options and objectively consider other viewpoints.

• Identify or create business opportunities or improvements.

• Take personal ownership. Demonstrate accountability and responsibility. Constantly seek to improve self, the team and the company.

• Help identify areas for the implementation of changes in the business process.

• Work with clients to define acceptance tests.

• Obtain and analyse usage data and present it effectively.

• Maintain an in-depth knowledge of specific technical specialisms and provide expert advice regarding their application.

• Create and maintain support documentation.

• Manage the configuration of documentation items and files within own area of responsibility.

• Identify and report issues and risks.

• Use the tools and techniques for specific areas of release and deployment activities.

• Administer the recording of activities, logging results and documenting technical activity undertaken.

• Carry out early life support activities such as providing support advice to initial/pilot users.

• Monitor the market to gain knowledge and understanding of currently emerging technologies.

• Identify new and emerging hardware and software technologies and products based on own area of expertise, assess their relevance and potential value to the organisation and contribute to briefings of staff and management.

• Work on small to media size of development work

Required skills & experience

• SharePoint development: Apps/Add-ins, JSOM, CSOM, server-side APIs for SharePoint 2010 and above, SharePoint Online. PowerShell

• Experience in building/supporting SharePoint framework (SPfx) components for SharePoint Online.

• Web application development – worked on corporate websites and intranets, key technologies: JavaScript, ASP.NET MVC, C#, SQL, Web Service/Rest API, CSS, jQuery, Knockout or React

• SharePoint Administration knowledge for all SharePoint Versions (SharePoint 2010 and above)

• Office 365 Administration

• Commercial experience with Microsoft Visual Studio, Visual Code, TFS

Benefits

• Job Type: Permanent

• Full Remote role - Based in SA

• 40 - 45 hours per week

• Retirement Fund & Medical Aid

• Death, Funeral and Disability cover

• 20 days’ annual leave + Birthday Leave & Wedding leave (5 additional days towards your honeymoon)

• Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)

• Continual professional development plans

Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.