SharePoint Online Support Developer at Content+Cloud

Description

The SharePoint Support Developer is responsible for analysing business requirements, troubleshooting the defects of the existing solutions, estimating the efforts involved and communicating with the client, designing a proper solution and implementing robust and deployable solutions using the latest web technologies independently. In addition, they work closely with other teams to assist with delivery during the Early life Support phase of a project.

This role is an integral part of the team and the need for adaptability and flexibility is crucial.

The ideal person for this role will have a confident manner and excellent communication skills, the ability to effectively engage with a wide range of stakeholders and a methodical and analytical approach. You will need to be able to tackle challenging scenarios, consider options and explain and implement solutions.

Requirements

• SPO Development experience is essential

• Provide 2nd Line incident resolution for Content + Cloud's Managed Services and Fresh clients

• Prepare Statements of Work for Client Enhancements

• Build, test and deploy Enhancements and Change Requests

• Supporting the development of junior team members

• Liaise with clients/end users to clarify details of requirements.

• Design, code, test, correct, and document complex programs and program modifications from supplied specifications using agreed standards and tools.

• Report on work carried out and contribute written material of publication quality.

• Assist with the creation of Statements of Work for small to medium sized projects.

• Coordinate the implementation of agreed remedies and preventative measures.

• Recognise and manage potential issues.

• Approach situations in a positive and constructive way: provide solutions, not problems.

• Consider and create options and objectively consider other viewpoints.

• Identify or create business opportunities or improvements.

• Take personal ownership. Demonstrate accountability and responsibility. Constantly seek to improve self, the team and the company.

• Help identify areas for the implementation of changes in the business process.

• Work with clients to define acceptance tests.

• Obtain and analyse usage data and present it effectively.

• Maintain an in-depth knowledge of specific technical specialisms and provide expert advice regarding their application.

• Create and maintain support documentation.

• Manage the configuration of documentation items and files within own area of responsibility.

• Identify and report issues and risks.

• Use the tools and techniques for specific areas of release and deployment activities.

• Administer the recording of activities, logging results and documenting technical activity undertaken.

• Carry out early life support activities such as providing support advice to initial/pilot users.

• Monitor the market to gain knowledge and understanding of currently emerging technologies.

• Identify new and emerging hardware and software technologies and products based on own area of expertise, assess their relevance and potential value to the organisation and contribute to briefings of staff and management.

• Work on small to media size of development work

Required skills & experience

• SharePoint development: Apps/Add-ins, JSOM, CSOM, server-side APIs for SharePoint 2010 and above, SharePoint Online. PowerShell

• Experience in building/supporting SharePoint framework (SPfx) components for SharePoint Online.

• Web application development – worked on corporate websites and intranets, key technologies: JavaScript, ASP.NET MVC, C#, SQL, Web Service/Rest API, CSS, jQuery, Knockout or React

• SharePoint Administration knowledge for all SharePoint Versions (SharePoint 2010 and above)

• Office 365 Administration

• Commercial experience with Microsoft Visual Studio, Visual Code, TFS

Benefits

• Job Type: Permanent

• Full Remote role - Based in SA

• 40 - 45 hours per week

• Retirement Fund & Medical Aid

• Death, Funeral and Disability cover

• 20 days’ annual leave + Birthday Leave & Wedding leave (5 additional days towards your honeymoon)

• Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)

• Continual professional development plans

Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.