Job Opportunities at DHL

Role and Responsibilities

• Execute export administrative duties and provide back-up assistance to team in accordance with the company’s business policies and procedures to ensure exceptional customer service.
• Receive and enter orders in FLOW (in-house system). Update system timely for transhipments & arrivals.
• Ensure timely shipping is arranged in accordance with customers requested RDS, RDD & mode /equipment type.
• Handle Full set of Shipping Documents.  Check correspondence of BLs, shipping invoices, packing list, COO etc.  Ensure documents are correct and provided on time to clearance agents & customers.
• Coordinate timely import & export customs clearance & deliveries.
• Coordinate with Sales dept. & export offices the timely quotation sent to customer prior shipping.
• Ensure actual invoices from vendors & invoices to customers correspond to quotations. Responsible for costs & invoices booked properly and timely in the Financial Files.
• Maintaining paper file: print file control sheet, keeping copies of shipping docs, orders, quotations, invoices from vendors, invoices to customers, important correspondence.
• For export shipments: researching and planning the most appropriate route for a shipment taking in to account the cost, transit time and security. Obtaining, checking and preparing documentation to meet customs requirements, packing specifications, and compliance with overseas countries' regulations;
• Working closely with customers, Hillebrand export offices and third parties to ensure smooth operations to deadlines;
• Provide excellent customer service.
• Maintaining current knowledge of relevant legislation, Carrier’s route changes, political situations and other factors that could affect the movement of freight
• Shipping documents review: check that data on the shipping invoices, BLs and packing lists are corresponding to each other.

FLOW

• Updating of diary on a daily basis whilst ensuring high quality of data
• Knowledge of levels within FLOW ensuring information is updated timeously and accurately
• Ensuring dates and explanations are correctly entered on Export Status Screen
• Complete message screen to communicate with IHO's

Invoicing

• Knowledge of sales terms and results of its influence on the company
• Production of orderly and accurate file balance sheets
• Production of accurate customer, vender / supplier invoices within agreed 5 day period
• Knowledge of financial aspects including profitability of files for customers within area of responsibility

Shipping Files

• Completion of accurate information on front sections of file
• Maintenance of documentation to be well organised and easily accessible
• Completion of additional information on reverse of file
• Accessibility of copies of correspondence

Documentation

• Knowledge of required documentation for all parties relevant to each order and purpose.
• Production of accurate documents
• Monitoring and control of documents within agreed time frames
• Control and submission of all customs related documents (I.e. DA550 & Acquittals)

Ensure Service Excellence Delivery

• Deliver customer service excellence in a professional way with a friendly style and attitude to meet and exceed customer requirements
• Cultivate and Maintain a friendly and flexible attitude
• Communicate actively with customers and develop deeper understanding of their requirements and provide Customer’s SOP
• Monitor customer-facing KPIs and use to drive improvement
• Ensure product knowledge is high
• Ensure accuracy of all operational and financial data
• Ensure correct use of company tools

Systems

• Flow, Axis, Salesforce, MSOffice
• May be required to undertake additional duties as the need of the business dictates. 
• Tasks as assigned by management

Qualifications and Education Requirements

• Tertiary Level Qualification in related discipline or Freight Forwarding & Customs Compliance
• Department of Agriculture (DALRRD)
• Knowledge of Alcoholic Beverage operations

Preferred Skills

• 3+ years’ relevant experience and expertise in freight forwarding and customs clearing industry
• Alcoholic Beverage Industry Knowledge
• Solid knowledge of shipping paperwork required for import/export/air/road shipments
• Strong knowledge of International Freight Forwarding, FCL/LCL and INCOterms 2010© (2020)
• Ability to work with diverse group of people
• Excellent customer service
• Excellent communication skills
• Hardworking; Disciplined; Fast Learner
• Team Player

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Key Tasks:

• Under direct supervision, provide day-to-day administrative support for security processes and activities
• Perform assigned tasks of generally repetitive nature to support other team members
• Undertake generally repetitive tasks such as data gathering, entering and documentation
• Gather standard and readily available data for security protocols and procedures
• Undertake preparation of routine reports and updates for security and evacuation drills, security surveillance, inspection reports, documentation related to dangerous goods, etc.
• Enter and share routine information regarding workplace injuries, illnesses, absences, accidents, etc. to keep teams updated
• Meet standard requests for safety/ security assistance from employees
• Follow and achieve compliance with set processes and policies
• Check recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidance

Stakeholders:

• Support and interact primarily with colleagues of own team
• Communicate information that requires little explanation or interpretation
• Address task-related issues appropriately to maintain work relationships

Management Responsibility:

• Individual contributor without direct responsibility for leading others

Minimum Requirements:

Educational level

• Vocational/Specialized/Technical/Certification

Experience level

• Less than 2 years

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Key Responsibilities

• Define the regional sales strategy to cascade and monitor delivery of sales objectives in line with business strategy, financial objectives, Group guidelines and policies.
• Lead, oversee and control strategic activities and initiatives with significant impact on overall results.
• Communicate position and vision/strategy aspiration to customers and internal stakeholders.
• Act as a thought leader in the market.
• Drive market acquisition and retention strategies in order to maximize sales growth in the region and optimize profits.
• Drive customer retention, business growth and profitability by supporting customer strategies.
• Define improvement areas based on management reporting.
• Analyse the value of key technologies and industry development and identify change needs of the function within in the region.
• Establish appropriate processes and infrastructure to support growth, sales performance and optimize resource utilization.
• Support key customers and drive collaboration and cross selling activities in the region such as CSI, GoTrade and other similar initiatives.
• Steer systems for monitoring competitive activity and dissemination of information and best practices to relevant parties.
• Oversight of function's implementation and monitoring of adherence to sales governance and compliance policies
• Formulate and roll out mechanisms to ensure sales performance management reporting.
• Direct and approve major sales strategy and development projects.
• Analyse complex issues extensively and conceptualize improvements / changes in sales methods and techniques.
• Deliver innovation that directly influences the way the function is contributing to a profitable business.
• Negotiate and authorize critical agreements / contracts, changing terms and conditions significantly where required.
• Drive strategies that align to global ESG goals
• Contribute to broader business and cross functional issues within the African Management Board
• Lead, direct, coach and develop performance of the regional sales team.
• Drive talent development, succession planning and talent retention in the function.
• Drive continuous improvement in employee engagement in the function across the region.
• Active supporter and participator in CIS programs.

Management Responsibility

• Lead the SSA Regional Sales team of senior directors, directors, senior managers, and managers
• Leadership for the SSA wider regional sales function including Head of Sales in country
• Ensure appropriate talent selection, organization and leadership for major areas of the organization

Minimum Requirements

Education

• Bachelors degree (or Masters) preferred

Experience

• 8-10 years experience