Job Opportunities at FlySafair

• Safair Operations, operating as FlySafair has a vacancy for a Call Centre Team Leader at our Head Office. The successful applicant will report to the Customer Care Centre Manager.

Job Description

• Ensure that systems are working efficiently;
• Delegate duties based on operational demands. Monitor productivity and drive Agents to achieve daily targets;
• Update Agents on SLA terms, SOPs and policies and monitor compliance;
• Coach and support Agents to ensure delivery is in line with service standards;
• Address quality control issues raised;
• Compile monthly reports and stats;
• Monitor attendance and punctuality;
• Address disciplinary issues in line with company policies;
• Resolve escalated customer queries and concerns;
• Identify customer needs, clarify information, research/ investigate as needed and provide solutions and or alternatives;
• Capture details of comments, inquiries, complaints, and actions taken in line with SOPs;
• Update existing customer information when required;
• Liaise and interact with customers via approved communication channels in a positive and helpful manner, ensuring exceptional customer service;
• Seize opportunities to upsell products when they arise;
• Maintain customer confidentiality;
• Maintain knowledge of services and products and identify opportunities to improve customer service skills;
• Maintain knowledge of industry trends and happenings and ensure adherence to industry standards;
• Conduct quality assessments on calls and written communications;
• Provide constructive feedback to Agents and support them with closing development gaps;
• Provide feedback to the management team on assessment outcomes;
• Encourage, promote, and embody a spirit of teamwork;
• Assess and optimise the performance of direct reports;
• Provide specialised insights to direct reports.
• Guide, support and develop direct reports.

Job Requirements

• Sound knowledge of MS Excel, MS word and MS Outlook;
• Knowledge of all aspects of FlySafair's service, all standard operating procedures as well as terms and conditions;
• Excellent understanding of delivering great customer service; 
• Knowledge of all call centre systems; 
• Conflict resolution skills;
• Excellent communication skills (written and verbal); 
• Problem solving and decision-making skills;
• Excellent phone etiquette;
• The ability to work well under pressure; 
• Rapport building and interpersonal skills; 
• Attention to detail; 
• Ability to multi-task and prioritise in a highly deadline-driven environment; 
• People Management skills. 

Personal Attributes:

• High degree of patience and assertiveness;
• Trustworthy, professional and reliable; 
• Customer-focused and service-orientated Team orientated; 
• Goal orientated; 
• Adaptable and flexible; 
• Immaculate timekeeping. 

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• Safair Operations, operating as FlySafair has a vacancy for a Continued Airworthiness Specialist at our head office in Bonaero Park. The successful applicant will report to the Senior Continued Airworthiness Specialist.

Job Description

• Check the work-pack prior to handing over to the AMO to ensure it is aligned with the aircraft Status report of due items/tacks as per SAM;
• Ensure that no defective or un-airworthy parts are installed in any component of FlySafair's aircrafts before released to service;
• Inspect and accept all incoming material, i.e. new parts, supplies and repaired parts from contract service;
• Perform quality technical inspections of aircraft, components parts, and systems;
• Ensure proper tagging and identification of all parts;
• Perform quality and safety inspections of on-site equipment and tooling used for aircraft maintenance, including calibration of precision test equipment as outlined in the Manuals;
• Perform in-progress and quality technical inspections during maintenance, repair modification, rework and overhaul of aircraft, aircraft components, and components parts, and assumes responsibility and final sign-off;
• Inspect job progress, procedures, and maintenance forms used in performance of aircraft maintenance work to ensure compliance with approved methods, data, procedures, and regulatory requirements;
• Inspect all incoming parts to ensure they carry approved documentation and certification;
• Conduct routine Aircraft Ramp Inspections;
• Ensure the accuracy and proper maintenance of the aircraft document library;
• Ensure proper procedures are performed on all completed work before it is released to service;
• Complete all inspection and maintenance records, reports and forms required before authorised release;
• Responsible for ensuring completion of required inspections and maintaining files of completed work orders and inspection forms in an efficient system;
• Conduct audits to ensure compliance with maintenance procedures and airworthiness standards;
• Write up discrepancies in accordance with procedures and submit reports of defects or unairworthy conditions as per Safair procedures.

Job Requirements

• Grade 12 or Equivalent (Essential);
• Trade certificate as Aircraft Technician (Essential);
• Aircraft Maintenance Engineer Licences (AME) with B737-400 and B737-800 rating (Essential);
• Relevant Diploma/Degree (NQF Level 6/7) (Advantageous);
• Minimum of 5 years' experience as an AME (Essential);
• Must have worked directly with the SACAA for at least 1 year (Essential);
• Sound knowledge of aircraft maintenance practices and aviation regulations;
• Familiar with the South African Civil Aviation regulations and Technical Standards;
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint and Outlook). 

Personal Attributes: 

• Professional;
• Self-driven and independent thinker;
• Ethical conduct, demonstrating integrity while maintaining confidentiality;
• Be impartial;
• Immaculate time keeping;
• Positive attitude;
• Proactive approach towards delivery of duties;
• Adaptable and flexible;
• Deadline driven;
• Attention to detail;
• Analytical thinking;
• Problem-solving skills;
• Excellent communication skills (verbal and written);
• Ability to multitask and work under pressure. 

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• Safair Operations, operating as FlySafair has a vacancy for a Junior Aviation Technician (Avionics) based at Cape Town International Airport. The successful applicant will report to the Crew Chief.

Job Description

• Conduct line maintenance inspections;
• Conduct routine inspections on various avionics systems on the aircraft;
• Conduct fault finding and rectify based on the fault;
• Perform weekly service checks;
• Perform thorough daily inspections of the aircraft to identify any potential issues or defects;
• Conduct necessary maintenance tasks to ensure the airworthiness of the aircraft;
• Adhere to established maintenance procedures and safety standards;
• All activities must be properly recorded and signed off as per SACAA requirements ensuring that all the required legal aspects are complied with;
• Health and Safety requirements must always be complied with to ensure Personal and other Personnel Safety, Fire and Accident/lncident preventions;
• Ensure that the work area, equipment, and tooling are properly maintained and safe prior to starting any job to prevent accidents or incidents to aircraft and staff;
• Apply analytical thinking and troubleshooting techniques to identify root causes and implement effective solutions;
• Communicate clearly and professionally to ensure smooth workflow and timely completion of maintenance tasks.

Job Requirements

• Grade 12 or Equivalent (Essential);
• Trade Test Certificate (Avionics-related, e.g., Avionician, Aircraft Instrument Mechanic, Aircraft Electrician, or Aircraft Radio Technician — SACAA recognised) (Essential);
• 0-2 years’ experience in Aviation Maintenance post Apprenticeship (Essential);
• Previous exposure to B737-800/-8(MAX) avionics systems (Advantageous);
• Previous Line Maintenance exposure (Advantageous);
• Must be willing to work shifts, weekends and public holidays, including overtime when required;
• Must be available and willing to travel locally/internationally at short notice;
• Valid South-African passport and driver's licence;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook, PowerPoint);
• Sound understanding of technical aircraft publications and documentation. 

Personal Attributes: 

• Professional;
• High integrity;
• Self-disciplined;
• Immaculate time keeping;
• Ethical;
• Reliable and dependable;
• Analytical thinking;
• Strong communication skills;
• Excellent time-keeping;
• Able to follow instructions as per work instructions;
• Detail orientated.

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• Safair Operations, operating as FlySafair has a vacancy for a Temporary Customer Service Agent at our base in Port Elizabeth. The successful applicant will report to the Duty Station Supervisor.

Job Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Job Requirements

• Grade 12 or equivalent (Essential);
• Airport and ticket sales experience (Essential);
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes:

• Excellent written and verbal command of the English language including proper phone etiquette;
• Punctual; 
• High degree of patience and assertiveness; 
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management; 
• Customer focused and service orientated; 
• Conflict resolution skills. 

go to method of application »

• Safair Operations, operating as FlySafair has a vacancy for a Customer Service Agent at our King Sharka International Base. The successful applicant will report to the Duty Station Supervisor.

Job Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Job Requirements

• Grade 12 or equivalent (Essential);
• Airport and ticket sales experience (Essential);
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes:

• Excellent written and verbal command of the English language including proper phone etiquette;
• Punctual; 
• High degree of patience and assertiveness; 
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management; 
• Customer focused and service orientated; 
• Conflict resolution skills. 

go to method of application »

• Safair Operations, operating as FlySafair has a vacancy for a Ramp Agent at our Johannesburg Base. The successful applicant will report to the Duty Station Supervisor.

Job Description

• Ensure safety regulations is adhered at all times regarding Dangerous Goods;
• Ensure general safety and security around the aircraft;
• Liaise between crew and ground handler to obtain boarding clearance for passengers;
• Monitor the loading and offloading of baggage and cargo;
• Advise ground handling partner of any load changes;
• Ensure effective turnarounds/reducing delays by ensuring that all handling agents and service providers are in place tor arrivals;
• Conduct ramp safety audits when required;
• Ensure ramp vehicles are clean and fueled;
• Pick up and drop off crew as and when required;
• Monitor flight operations to ensure on-time-performance is met;
• Allocate delays as and when required;
• Assist with crew requests, such as coordinating clean-up services, providing water, and managing restroom facilities;
• Ensure all service providers are present as required per flight I.e. ACSA, fuel handler, etc.;
• Conduct Ad hoc inspections in the baggage department;
• Must perform any duty allocated/delegated by the senior on duty;
• Arrange support for heavy or oversized equipment/cargo, such as motorized wheelchairs;
• Ensure sufficient staff as per SLA;
• Conduct FOD (Foreign object debris) checks. Report any irregular activities related to Flight Operations;
• Coordinate any disrupt operations;
• Monitor Ramp and Passenger service KPl's (boarding gate closure time, equipment positioning etc.);
• Complete ramp agent form for every flight;
• Compile reports for irregular/incidents if required;
• Liaise across different departments and stations; - Coordinate with the relevant stakeholders to ensure on time departure.

Job Requirements

• Grade 12 or equivalent;
• Minimum of 2 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
• Code 08 Drivers License (Essential);
• No criminal record;
• Airside knowledge, have knowledge of airport operations;
• Planning, organizational and time management skills;
• Excellent interpersonal skills;
• Strong communication skills (verbal and written);
• Problem solving capability;
• Decision making skills;
• Ability to multi-task and delegate;
• Computer literate;
• Customer orientated.

Personal Attributes:

• Professional;
• High integrity;
• Sense of urgency;
• Reliable and dependable;
• Adaptable and flexible;
• Work under pressure;
• Team player;
• Ability to deal with confidential information.

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• Safair Operations, operating as FlySafair has a vacancy for a Training Administrator at our Head Office in Bonearo Park. The successful applicant will report to the Manager of Training.

Job Description

• Resolve all training-related queries as the first point of contact and refer any queries that cannot be resolved to the relevant person/department;
• Monitor training stock and stationary levels, and report to the relevant team member when orders are required;
• Assist with the ordering and coordination of training manuals/printing material and stationery;
• Assist with the compilation of trainee folders/ packs and printing of training documentation;
• Update training records for all trainees in line with regulatory requirements;
• File training records for ease of reference;
• Maintain the filing system and ensure that it is user-friendly;
• Process and prepare correspondence, or other documents as and when requested;
• Collect, sort, distribute, or prepare mail, messages, and deliveries;
• Compile and distribute minutes and reports when required;
• Book venues and meeting rooms upon request;
• Submit expense and travel claims on behalf of team members.

Job Requirements

• Grade 12 or Equivalent (Essential);
• 1-2 years administration experience (Essential);
• Experience in the aviation industry (Desirable);
• Sound knowledge of MS Excel, MS word and MS Outlook (Essential);
• Knowledge and understanding of Aviation training legislation (Advantageous);
• Administrative skills (Essential);
• Attention to detail (Essential);
• Organisational skills;
• Ability to multi-task and prioritise in a highly deadline-driven environment;
• Strong communication skills (verbal and written). 

Personal Attributes: 

• Professional;
• Be a team player with good interpersonal skills;
• Task orientated;
• Immaculate timekeeping. 

go to method of application »

• Safair Operations, operating as FlySafair has a vacancy for a Customer Service Agent at our Lanseria Base. The successful applicant will report to the Duty Station Supervisor.

Job Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Job Requirements

• Grade 12 or equivalent (Essential);
• Airport and ticket sales experience (Essential);
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes:

• Excellent written and verbal command of the English language including proper phone etiquette;
• Punctual; 
• High degree of patience and assertiveness; 
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management; 
• Customer focused and service orientated; 
• Conflict resolution skills.