Job Opportunities at FNB South Africa

Purpose

• Assists with Ongoing Credit Management and Ongoing Risk Management, or Collection support and administration to control exposure.

Experience and Qualifications

• Grade 12, Bankers Examinations or Bank’s in-house credit related courses or modules an advantage.
• Banking experience managerial and or specialist responsibilities.
• Trade finance and foreign exchange.
• 5 Years experience in a sales management role.

Responsibilities

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Monitor daily overdrawn printouts and undertake refers to reduce overdrawn accounts
• Comply with governance in terms of legislative and audit requirements
• Monitor and control branch OCS queues, SAD queues to reduce number of activities required to zero.
• Approval of all facility requests within LDA. Analyse facility requests outside LDA with recommendation to management
• Monitor / manage / close dormant accounts to increase retention of client base and decrease cost
• Monitor and manage the categorisation of accounts within portfolio and manage triggered accounts to ensure client portfolio is up to date.
• Monitor and manage the collection process to increase efficiencies and increase recovery
• Gather and distribute relevant business information
• Manage personal development to increase own skills and competencies

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Purpose

• Provide specialist product advice.

Experience and Qualifications

• Minimum Qualification : Relevant Business Degree
• Experience: 4-5 years’ experience relevant experience within a Financial Institutiop

Responsibilities

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME?s, project managers and senior staff members.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimise FNB risk and deliver quality requirements specifications. Findings that area as a result of internal or external audit and client management and risk.
• Initiate and manage product research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
• Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
• Manage own development to increase own competencies.

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Purpose

• Develop and implement fraud detection and prevention strategies and practices by using fraud trend insights within the fraud community to effectively and proactively detect fraud incidents. Manage team resources by providing clarity and direction in the interpretation of fraud prevention and detection practices to reduce further losses.

Experience and Qualifications

• Minimum: NQF 7
• Preferred: Degree in relevant field
• Minimum 7 years experience in relevant field with team leadership experience
• Experience in financial services industry

Responsibilities

• Monitor and manage the resolution of customer complaints by using identified complaint trends to inform the handling of any re-occurrence and reduce complaint numbers.
• Active participation in and contribution to specialist practice forums to share information and insights across the business.
• Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.
• Monitor the implementation and effectiveness of proposed system, control and detection enhancements to improve fraud detection.
• Drive continuous harvesting of insights from fraud loss events and build fraud intelligence to inform controls and development of new system rules and enhancements.
• Extract and share insights and lessons learnt from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
• Extract and share insights and lessons learnt from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
• Ensure that required systems are available for use, suitable rules are applied and fraud intervention processes are executed within the required timelines and compliance standards.
• Develop and implement the appropriate Fraud Control strategy with priorities and objectives for the forthcoming year.
• Track and analyse fraud trends and performance. Communicate to relevant stakeholders and fraud teams to alert them to potential threats that could harm FNB.
• Conduct fraud prevention, detection and associated intervention activities in line with applicable laws, policies and procedures stipulated in FNB.
• Minimise financial losses.
• Manage costs within approved budget and timely submit required financial documents.
• Manage resource allocation assigned to fraud periods and events to ensure timely and focused delivery of the required intervention.
• Ensure optimal performance of both individuals and teams through the development of skills to achieve business objectives.
• Manage own development to increase own competencies.
• Compile and communicate accurate and timely reports to track progress made and keep key stakeholders informed of fraud detection.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.