Job Opportunities at Hollard Insurance

Role Objectives

• To profitably grow the Marine business through our network of brokers to attract, develop and retain profitable business. Develop and maintain corporate and International (Africa) effective business relationships through providing exceptional service and advice, whilst ensuring correct underwriting principles are maintained in accordance with our Reinsurance Treaty and all relative legislation affecting our class of business.

Key Responsibilities
Marketing/New business

• Maintain and build relationships with existing brokers as well as identify new business opportunities through the development and maintenance of a broker visibility/ visitation programme.
• Have a clear understanding of our products at all times and any changes to same and communicating these to assigned brokers.
• With regard to market intelligence, maintain a sound knowledge of underwriting, claims and credit control principles in the industry. Be aware of trends that would impact and influence product design, production and product profitability.
• Contribute to effective marketing of the Company products by answering questions, resolving problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.
• Presentations to brokers and/or agents.
• Regularly attend broker related events to promote and market the Hollard Marine division.
• Meet goals with regards to Gross Written Premium and required loss ratios in terms of new business quoted and written within company guidelines.
• Provide timely and professional customer service to stakeholders.
• Decision Making: To make recommendations and take decisions on Technical or Complex Underwriting issues.

Underwriting

• Complete and send quotes to assigned brokers in a timely manner.
• Underwrite and analyse the risk provided through qualitative and quantitative data prepared by brokers. Recommending creative alternatives with regard to rating plans, cover provided and payment options.
• Technical Expertise: In depth knowledge and Experience on the fundamentals of the Marine Business.
• Reinsurance: Treaty and Facultative placing, negotiate, monitoring and compliance Local and International.
• Conduct surveys on various risks.
• Review profitability, growth results and trends to recommend and implement action plans to produce profitable underwriting results.
• Regularly discuss and communicate trends and discuss underwriting criteria in terms of your portfolio of clients/ brokers.
• Complete Renewal Reviews to ensure continued profitable growth business and discuss same with brokers as required.
• Have a good understanding of Sasria SOC Limited cover, processes, and requirements in order to make sure that the correct Sasria rates are charged and that the relative Coupons are issued correctly and in accordance with Sasria Regulations.

Required Knowledge and Experience    

• 5 years’ experience (Including managerial) with in-depth knowledge and understanding of Marine Insurance
• Product knowledge
• Underwriting procedure
• Rating principles
• Market knowledge (including competitors)
• SASRIA
• Claims procedure, credit control.
• Reinsurance market and reinsurance treaties
• Self-management Skills, Strategic thinker
• Business management skills
• Negotiation skills (internal and external)

Educational Requirements    

• Minimum of 5 years insurance experience (Marine) including:
• Minimum of a BCom Degree or similar insurance qualification
• A Marine qualification would be highly advantageous.
• Strong Microsoft Office skill and ability, especially with regard to Excel and Word
• FAIS and Regulatory Exam compliant with at least an NQF 4 insurance certificate
• Own transport with driver’s licence

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Key Responsibilities & Accountabilities

• Posting of Journals to the General ledger
• VAT return calculation and submission
• Processing of Cashbooks and Bank Recons
• Monthly preparation and distribution of Expense Variance Reports (Actuals vs Budget)
• Monthly preparation of Income Statement and Balance Sheet
• Balance Sheet Recons
• Provide support in the preparation of financial reports
• Ensuring compliance with accounting practice applicable to insurers, good governance and risk management practice, as well as laws and regulations
• Continuous improvement of accounting and reporting processes in line with overall business objectives and needs
• Assistance with ad-hoc projects as and when needed

Required Knowledge And Experience

• 1-2 years’ experience in an insurance management accounting/finance role would be advantageous
• Advanced Microsoft Office Skills
• Working knowledge of various accounting packages
• Logical thinker
• Driven attitude, hungry for continuous improvement
• Problem solving nature
• Independent operator

Educational Requirements

• Matric essential or equivalent
• Financial Diploma or Studying toward a financial qualification, a BCom Degree would be advantageous

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Role Objectives

• Full management of the operation of the claims department.
• Ensure all technical aspects and administrative functions for claims settlement are adhered to.
• Contribute to the growth and profitability of Hollard.
• Maintain the standards of the claims department thus enhancing the image of Hollard.

Key Responsibilities

• Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims. Ensure the accurate and flawless assessment of claims
• Reporting: Provide necessary reporting on financial and operational indicators relating to claims, keep all records and registers up to date. Provide feedback (reporting) to senior management on achievements, pending issues, problems and suggested recommendations. Provide support to internal and external audit function.
• Operational Management: Management of all aspects relating to claims operations within the area Reserving, estimate management, third party recovery management, payment management, reinsurance recoveries. Set and monitor mandates.
• Decision making: To make recommendations and take decisions on technical or complex claims within mandates.
• Customer service: To ensure that customer service standards are maintained in accordance with service level agreements and to assist with technical advice and other assistance over and above the normal claims duties
• Effective Communication: Communicate effectively with external parties as well as within Hollard.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Innovation: Participate with management in initiatives around product development, processes, policy and strategy.
• Policy and Procedures: Documentation, management, maintenance and communication of all policies and procedures pertaining to the division. Ad hoc auditing where required.
• Coaching and support: Providing informal and formal coaching support to team members.
• Risk Management: Ensure estimates reserved are correct and reviewed quarterly, report on large movements, ensure files are complete at settlement, and communication to underwriters is in place on reviewing policies post loss. Manage third party recovery management, payment management, reinsurance recoveries. Set and monitor adherence mandates.
• Variance Management: Adhere to standards set by Hollard. Ensure compliance to all tools including the meeting planner, provide action plans and follow up with corrective actions with all variances to standards.

Required Knowledge And Experience

10 years’ experience (Including managerial) with in-depth knowledge and understanding of Marine Insurance

• Product knowledge
• Underwriting procedure
• Rating principles
• Market knowledge (including competitors)
• SASRIA
• Claims procedure, credit control.
• Reinsurance market and reinsurance treaties
• Self-management Skills, Strategic thinker
• Business management skills
• Negotiation skills (internal and external)

Educational Requirements

• Minimum of 10 years insurance experience (Marine) including:
• Minimum of a BCom Degree or similar insurance qualification
• A Marine qualification would be highly advantageous.

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Role Objectives

• Process all claims admin tasks as assigned, within the set standards required by the company thus contributing to the productivity of the claims department. Maintain the standards of the claims department thus enhancing the image of Hollard. Ensure all technical aspects for claims settlement are adhered to. Contribute to the growth and profitability of Hollard. Ensure strong working relationship between all stakeholders.

Key Responsibilities

• Technical expertise: to index and process all claims.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
• Service to brokers: Over and above normal claims processing duties such as technical advice and other assistance.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Registration: All claims received to be registered within 24 hours of receipt.
• Premium checks: Premium checks to be done.
• Customer service: technical advice and other assistance over and above the normal claims’ duties.
• Effective communication: Communicate effectively with external parties as well as claims team and other

Required Knowledge And Experience

Sound understanding of Marine product with at least 2 years’ experience including:

• Claims procedure
• Underwriting procedure (ability to interpret policy wording)
• Insurance terminology & Legal knowledge (prescription act, insurance act, FAIS)
• Self-management skills (can organise work, space, time)
• Good communication skills (including writing and presentation skills)
• Sound knowledge of MS Office (including Word, Excel, PowerPoint, Outlook)

Educational Requirements

• Matric & STI qualification