Job Opportunities at Hollard Insurance

JobPurpose

• To assist the Compliance Manager: Business Support with the implementation of new legislation and to develop Compliance Risk Management Plans(CRMP’s) accordingly;
• To provide ongoing compliance advice and guidance to business, specifically within the project management Workstreams and Governance Approval Committee;
• On a day-to-day basis to manage the Representative register;
• To provide ongoing project management support to the Compliance Manager in addition to assisting to drive culture and awareness within the organization;
• To establish and maintain effective stakeholder relationships.

Job Responsibility
The Compliance Specialist: Business Support will be responsible for:
Implementation of new legislation:

• Support the Compliance Manager with the implementation of new legislation, by conducting business impact assessment workshops;
• To proactively identify non-compliance issues, to investigate and suggest remediation action plans by preparing draft Regulatory Non-Compliance Reports for approval by the Compliance Manager;
• To comprehensively document Compliance Risk Management Plans by capturing documented controls, processes and procedures onto Exclaim and other systems
• Preparing and submitting progress reports
• Ad hoc reporting
• Providing compliance advice and guidance to business on an ongoing basis:
• Receive and respond to general compliance queries raised by business and other stakeholders;
• To provide ongoing support to business by reviewing processes and suggesting changes to make the same compliant;
• Supporting the Hollard Governance approval process, in terms of reviewing and/or amending customer facing communication documents;
• Alerts management of control breakdowns or control gaps identified;
• Where issues of non-compliance has been detected, drafting Regulatory Non Compliance (RNC) reports in terms of the co-ordination of information gathering and documenting of the RNC for approval by the Compliance Manager;

Representative register maintenance:

• Receive and review rep register application (manage mailbox);
• Apply a checklist to confirm the validity of the representative application/profile amendment/removal of the representative;
• Request additional details where necessary from the various Tied Agencies, and conduct follow up thereon;
• Preparation of the rep import documents, including completion of the templates for approval by Compliance Manager;
• Maintain an up-to-date running and active rep register.

Provide support to the Compliance Manager:

• Is responsible for supporting the Compliance Manager: Business Support in terms of the ongoing project management responsibilities;
• To support the Compliance Manager in initiatives designed to drive a culture of compliance within the organisation;
• To generate compliance awareness by producing Compliance Alerts, Compliance Newsletters and the like;
• Deliver training using different mediums, including face to face and e-learning platforms;
• Processing key individual applications including requesting, receiving and vetting of key individual application documents for Management approval;
• Assists in the management of the Compliance SharePoint site, specifically in terms of archiving (record keeping) requirements;
• Assists in consolidation of the HL Compliance conformance testing schedule to ensure seamless handover to the Compliance Monitoring function;
• Comment on draft bills and other draft regulatory requirements, by 1st understanding the impact to business.

Customer and Stakeholder Relationship Management

• Building positive and mutually beneficial business relationships, ensuring the Compliance function is perceived as a value adding team, focused on supporting business with achieving its objectives whilst managing regulatory and compliance risks.

Best Practice and Knowledge Management

• Shares tactical information within the team environment;
• Conducts research independently, creates and maintains a repository of research and knowledge;
• Keeps abreast of new leading practices, software developments and technologies in terms of Compliance risk management, and reports to management.

Administration and reporting

• Produces escalation reports;
• Produces standard weekly and monthly activity reporting;
• Assists with regulatory reporting, by co-ordination of information internally.

Internal Business Processes

• Recognize and communicate potential risks facing compliance capability;
• Monitor and review compliance performance achievement and targets regularly.

Required Knowledge and Experience   

• Compliance advisory services;
• Previous engagement in Combined Assurance Model;
• Exposure to risk management practice and methodologies;
• Exposure to the general financial services industry.
• CRMP documentation, use of systems and tools
• General knowledge of the financial services and insurance industry
• Customer focused with strong interpersonal skills
• Good verbal and written communication skills
• Sound thinking skills
• Clear communication 
• Attention to accuracy and detail
• Team player and team contributor
• Ability to prioritize and multitask

Educational Requirements    

• Compliance or related legal qualification, or studying toward such a qualification.

Closing Date    
2023/08/14

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Key Responsibilities:
TECHNICAL

• Analyze and evaluate business processes to identify automation opportunities and assess the feasibility of RPA implementation
• Collaborate with business stakeholders and subject matter experts to gather process requirements and define automation objectives
• Design RPA solutions using industry-leading RPA tools and technologies
• Configure and deploy robotic processes to automate repetitive and manual tasks, ensuring accuracy and reliability
• Conduct thorough testing of RPA bots to verify their functionality and adherence to business requirements
• Troubleshoot and resolve issues with existing RPA bots to ensure continuous process efficiency and improvement
• Monitor and maintain the performance of RPA processes, making necessary adjustments to optimize outcomes
• Collaborate with Insure IT teams to integrate RPA solutions with existing applications and systems
• Ensure adherence to best practices, security guidelines, and data protection standards during RPA implementation
• Document all aspects of RPA processes, including technical specifications, configurations, and change management processes
• Train end-users and business stakeholders on RPA processes and functionalities
• Stay up to date with the latest RPA technologies, trends, and industry developments to drive continuous improvement

Required Knowledge and Experience   

• Experience in project management and large software development projects
• 5 years of proven experience as an RPA Process Engineer or similar role, with a record of successful RPA project implementations
• 3 or more years within a mature BPM (Business process mapping) / ECM (Enterprise content management) environment
• Strong understanding of business processes and process improvement methodologies
• In-depth knowledge of RPA tools such as UiPath, Automation Anywhere, Blue Prism, or others
• Proficiency in reporting and data visualization tools like Power BI to create insightful dashboards and reports based on RPA process data
• Ability to analyze complex data and identify patterns to drive automation opportunities
• Excellent critical thinking skills and diligence in designing and testing RPA bots
• Solid understanding of IT systems, databases, APIs, and integration methods
• Effective communication and people skills to collaborate with diverse teams and stakeholders effectively
• Experience in creating and presenting reports to stakeholders to communicate project progress and the impact of RPA initiatives on business outcomes
• Proven ability to work independently and manage multiple projects simultaneously
• A passion for automation, continuous improvement, and staying up-to-date with emerging technologies

Educational Requirements    

• Bachelor’s degree in computer science, Engineering, Information Systems, or a related field. Master's degree is a plus
• RPA certification from a recognized provider
• Experience with process mining and analysis tools
• Familiarity with Artificial Intelligence (AI) and Machine Learning (ML) technologies in an RPA context
• Business analysis qualification an advantage
• Project Management qualification an advantage