HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
We are seeking a talented and detail-oriented Web Image Editor to join our dynamic team. As an Web Image Editor, you will play a crucial role in maintaining and enhancing our online store's product presentation. Your primary responsibilities will involve uploading images to product listings, crafting compelling product descriptions, and organizing image collections. Additionally, you will be responsible for updating product images and copy to support weekly and monthly marketing and merchandise campaigns. Your efforts will directly impact our customers' shopping experience and contribute to the overall success of our e-commerce business.
What you will love doing in this role
Image Upload and Management
- Upload high-quality product images to the e-commerce platform, ensuring they meet the specified guidelines and standards.
- Organize and maintain image files in the designated image collection, ensuring easy accessibility for various product listings.
- Update product images as required to align with marketing and merchandise campaigns.
- Create templates using Adobe Suite for products on OCC
- Layouts that align with photography instructions and brief information
Product Description Writing
- Create clear, concise, and engaging product descriptions that accurately highlight the features, benefits, and specifications of each item.
- Utilize appropriate keywords and SEO techniques to optimize product descriptions for search engine visibility and ranking.
- Modify product copy to support weekly and monthly marketing and merchandise campaigns.
Product Categorization
- Categorize products effectively and accurately within the e-commerce platform to facilitate easy navigation for customers.
Quality Control
- Conduct regular quality checks on product images and descriptions to ensure accuracy and consistency.
- Review product pages to identify and rectify any discrepancies, errors, or outdated information.
- Create imagery for OCC that align with monthly campaigns within deadlines
- Meet monthly deadlines for briefs and daily deadlines for job received via ticket/planner instructions
Product Knowledge and Research
- Develop a deep understanding of the products and brands offered on the e-commerce platform.
- Stay up-to-date with industry trends and competitor analysis to enhance product descriptions and maintain a competitive edge.
Collaboration
- Collaborate with the marketing and creative teams to align product content with promotional campaigns and branding guidelines.
- Work closely with the marketing and merchandise team to update product images and descriptions in support of weekly and monthly campaigns.
Customer Support
- Respond to customer inquiries related to product information, images, and descriptions in a timely and professional manner.
Requirements
What you'll need to do this role
- A relevant qualification in Graphic Design
- A strong and relevant design portfolio
- Minimum of 5 years working experience in print design with focus on large layout design
- Minimum of 3 years working experience in digital design
- An understanding of digital and mobile first design and best practices
- A good understanding of UI and UX principles
- Experience in an online retail environment would be advantageous
- Experience in an e-commerce environment would be advantageous
- Understanding of HTML would be advantageous
- Expert in Adobe InDesign
- Competent in Adobe XD
- Competent in Adobe Photoshop
- Knowledge of Sketch; Figma; Zeplin Invision would be advantageous
Behaviours we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
The ideal candidate for this position will be responsible to coordinate and manage all administrative procedures and systems ensuring a strong internal control environment through the implementation of policies; procedures, Standard Operational Procedures and Self Audit process.
What you will love doing in this role
Drive Operational Efficiencies
- Financial stock take planning and execution
- Ensure Showroom Processes (Inventory, Receiving and Frontline) are adhered to and aligned to legal regulations
- Ensure Showroom merchandise is aligned to current catalogue product offering
- Ensure products are visually merchandised as per the guidelines
- Ensure stock is managed by ensuring accurate receipting and maintenance of floor stock
- Manage the productivity of the Showroom in all areas and drive sales
- Deliver adequate and timely action plans and monitor progress to address and resolve deficiencies
Stock Management
- Ensure efficient stock control process to allow the store to have the right amount of stock in the right place at the right time
- Responsible for stock taking /counts within the store
- The size and number of surpluses and deficiencies revealed by stocktaking to be shared with ROM and Head of Showrooms to measure the efficiency of the storekeeping, control and procedures in general.
Cash Management
- Ensure efficient cash handling process (counting, recounting,
- reconciling discrepancies, making deposits)
- Investigate cash shrinkage, counterfeit currencies, safe and bank discrepancies
- Reduce cash exposure to avoid robberies/Burglaries
- Track cash flow between POS and safe
People Management
- Conduct adequate training on the internal controls. Build knowledge and understanding of risks in store. Provide coaching and guidance to ensure maximum efficiency and compliance.
Reporting
- Deliver adequate and timely reporting on the internal control framework and deficiencies
SHORTAGE
- Target
- Internal Audit Score
- Target
HEALTH AND SAFETY COMPLIANCE
- Ensure safe working environment by following and adhering to OHASA regulations (The Law provides guidelines in the appointing and training of Safety Representatives, Evacuation Marshals, Fire Fighting, First Aid, Evacuation drills and procedures and Safety Signage).
- Ensure staff is trained adequately on Occupational Health and Safety methods and accident/incident prevention to be effective in preventing mishaps in the workshop.
- Ensure the Occupational Health and Safety training is undertaken by accredited training institutions and trainers and refresher courses conducted periodically as per the requirements set out by the OHASA Laws and Regulations.
- Asset Register
- Ensure store have a detailed list compiled of all business assets
- Ensure stores record the movement of assets
- Implement control sheets to monitor movements of electronic devices such as Ipads, pargo devices
Requirements
What you’ll need to do this role
- Grade 12/Matric/NQF 4 - Minimum (Required)
- Min 10 years’ experience in Compliance and Admin Management
What we will love about you
Attribute & Behaviours
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis. The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Provide excellent product and process knowledge
- Store visual merchandising & housekeeping
- Manage the goods returned & store administration
- Manage catalogue stock management
- Daily store stock management duties
- Manage day to day administration & reporting
- General housekeeping
- Manage the customer journey account opening and order processing
- New Business activations
Requirements
What you’ll need to do this role
- A completed grade 12/Matric/NQFL 3/ NQFL 4
- 1 year + retail stores experience
- 1 year + administration experience
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space
What you will love doing in this role
- To manage sales objectives and operational efficiencies
- Stock management in line with stock procedures , customer and visual display stock
- To ensure all instore communication is communicated accurately throughout the showroom
- Cash management
- Execution and implementation of monthly promotion and displays
- Security – management of store and well-being of staff
- To ensure all category specialists are fully trained
- Ensure that monthly intake and NSV targets are achieved
- To ensure that an exceptional customer experience is consistently achieved
- Stockroom management , minimizing GRs and cancellations
- Manage housekeeping
- Daily/Weekly/Monthly Reporting
- People Management
- Project Management
Requirements
What you'll need to do this role
- Relevant tertiary qualification (Sales & Marketing)
- Minimum of 5 years’ working experience within retail industry
- Working in the homewares retail industry would be highly advantageous
- Minimum of 5 years’ experience in leading a team within a sales target driven environment
- Experience using MS Office packages
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
What we will love about you
- Ethical and professional self-starter with high energy levels
- Excellent planning and organizational skills with a customer centric attitude
- Natural leader with the ability to mentor and inspire
- Deadline and target driven with great attention to detail
- Excellent communication and motivational skills with the ability to communicate at all levels
- Ability to work well under pressure and manage stress effectively
- Adaptable, flexible with loads of initiative
Behaviours we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
Manage the customer journey account opening and order processing
- Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained
- Ensure products are visually displayed as in that of the catalogue
- NTF customers are to be encouraged / incentivised to open an account
- Ensure pricing is correct on product and ascertain customers ATB
- Provide customer assistance with regards to instalment payments, query resolution, order processing and goods returned
- Ensure that the customer services and support service level agreements are in place and are achieved
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Ensure customers are assisted at self -help kiosks
- Facilitate daily administration duties aligned to customer service, vetting, order and query resolution
- Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness
Product knowledge and pricing management
- Ensure that you are up to date with the catalogue and Homechoice Products specific to your product category
- Ensure that you are aware of product features and benefits, including Electronics, and are able to sell with conviction
- Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc.
- Ensure that you are aware of any competitor products and understand how to up sell
- Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly
- Visual Merchandising & Housekeeping
- Ensure that products are visually merchandised in accordance to VM policy
- Ensure housekeeping standards are adhered to in accordance with policy
- Meet operational efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Always ensure that any outstanding tasks are up to date
- Adhere to all service level agreements Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
- Always make sure that the correct information is relayed to customers
- Acquire and accurately capture all necessary information
- Ensure current catalogues and order forms or consistently in stock and displayed accordingly
- Ensure that you are 100% versed in daily operations with regards to click & collect procedure
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
Provide an exceptional customer experience
- Take responsibility by ensuring that advice is always given in the customers best interest
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
Adhere to quality standards
- Always make sure that the correct information is relayed to customers
- Acquire and accurately capture all necessary information
- Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures
- Adhere to policies, procedures and all business standards and requirements
- Ensure that your appearance is aligned to staff policy, are wearing staff uniforms & name badges as supplied by Homechoice
- Housekeeping
- Dusting of displays
- Wiping of CS and Customer touch point areas (Covid hourly)
- Mopping of floors
- Sweeping of floor
- Vacuuming of floor
- New Business activatons
- Influence the public to increase feet into your store. Engage the public on product and campaigns
- Goods returns & administration
- Manage Customer returns administration and stock returns to WFS /GR book audits
WFS Feedback
- Process GR – Refunds / Credit Customer"
- Assessment process completion
- Ensure that Assessments are documented on customers account
- See that assessments are posted and collected timeously"
Stock management
- Stock orders, taking constraints into consideration such as storage space and stock on hand
- Assembling of goods delivered for Showroom floor
- Maintaining Stockroom according to Business standards
- Replenishing of Spares for breakages
- Ensure all Visual Display Stock is scanned in & all paperwork has been signed & filed
- Ensure that floor check & stock take on Click & Collect parcels are done weekly
- Feedback to be sent to Admin Manager & any discrepancies reported
- Ensure that monthly Click & Collect figures are sent to HCDC Inventory Manager
- Ensure daily duties as per Stockroom roster is adhered to
- Ensure all POD’s are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcels
- Ensure all Click & Collect parcels are scanned same day as delivery
- Ensure delivery note of Click & Collect is passed onto Showroom Salvage staff to contact customers for collection daily
- Ensure that Stockroom housekeeping standards are kept
- Ensure all GR’s are accounted & sent to HCDC daily
- Ensure all communication regarding stock is emailed to HCDC & Showroom Management
- Ensure Security is present when deliveries take place
- Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues
Administration & Reporting
- Receipting deliveries from DC
- Receipting goods return with Security
- Liaising with Admin Manager on Parcels for Click & Collect
- Overseeing stock transfers to and from the DC as per policy
- Ensure Stock Take are completed regularly in line with set KPA’s
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
go to method of application »
Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The Junior Product Owner/Business Analyst is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. Aside from focusing on the scrum team, you will also work closely with both internal and external business stakeholders, engineering and (UX) user experience teams to successfully deliver against the prioritized features for the Program Increment.
What you will love doing in this role
- Responsible for maximizing the value delivered by the Agile team, which requires the PO/BA to ensure that the right solutions are built and built the right way.
- Provides input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into
- PI planning.
- Continuously refines product backlog, ensuring that each feature consists of user stories and acceptance criteria.
- Is an active member of the scrum team, joining agile ceremonies and working collaboratively with the team to deliver business value in the form of feature requests.
- Has strong problem-solving capabilities with proposed/conceptual solutions ultimately resulting in improved/optimized user experiences.
- Team Effectiveness.
- Live the Company values and work effectively as an active and contributing member to achieve team goals.
- Stakeholder Relationship Management.
- Identify, build, and nurture trust and collaborative relationships with internal and external stakeholders.
- The Junior Product Owner/Business Analyst works with the teams to break down Features from the Product.
- Facilitate requirements for deliverables by planning, gathering information through interviews, requirements workshops, analysis, testing, implementation etc.
- Analyse business needs and document requirements and translate needs into user stories, process diagrams and data flows.
- Document and maintain changes and system specifications and ensure accessibility as per required procedure.
- Write features with acceptance criteria to help guide the team and align stakeholders.
- Assist in drafting user and training documentation to ensure that staff are trained to use software.
- Active involvement in certain team and program meetings: Feature writing (if required), PI planning, all team meetings such as Daily Stand Ups, Sprint Reviews, Sprint Retrospectives, Sprint Planning and Backlog Refinement.
- Ensure alignment between work delivered and Product Managers ultimate expectations as defined in the feature statements.
- Communicating risks effectively to stakeholders.
- Communicate and align with other Product Owners when inter-team dependencies and trade-offs are required to be solved.
- Make day to day decisions that will guide the team’s delivery.
Requirements
What you’ll need to do this role
- Bachelor's Degree (3 years) / NQF level 7
- 3 to 5 years’ experience in a similar field
- Credit and retail knowledge will be advantageous.
- Excellent knowledge in the development and implementation of standards, procedures, and guidelines to support operational processes.
- System analysis and design skills.
- Experience in working within an agile project environment.
- Ability to work independently and collaboratively in a fast-paced environment.
What we will love about you
- We love your strong analytical, numeracy and problem-solving skills.
- We love your entrepreneurial and innovative mindset.
- We love your digital fluency and understanding of the online retail world and how this drives sales.
- We love that you put our customers at the heart of everything when you source and design products,
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
Method of Application
Use the link(s) below to apply on company website.
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