Job Opportunities at Momentum Metropolitan Holdings Limited

Role Purpose

• Manage and motivate the team in order to deliver an excellent clientexperience and support the achievement of sales targets.

Requirements

Minimum entry level qualification equivalent to Grade 12/NQF4

qualification.

• Diploma in business management.
• FSB recognised qualification listed or credits pertaining to the date
• of first appointment in the industry, listed on the most recently
• published Board notice as published for recognised qualification, to
• fulfil the duties of a compliant supervisor.
• FAIS Representative Regulatory Exam Level 5 passed.
• FAIS Key Individual Regulatory Exam Level 1 (preferred).

Duties & Responsibilities

• Develop plans to achieve sales targets in line with client centric
• practices.
• Manage the adherence to operational processes, policies and
• legislative requirements.
• Develop action plans and initiatives to drive sales, motivate team and
• improve performance.
• Communicate and implement approved team targets within area of
• responsibility.
• Implement action plans to achieve sales targets and business goals.
• Effectively manage all day-to-day team activities and escalations.
• Collaborate with Quality Assurance and Performance Coaches to
• guide and coach team to increase productivity, compliance and
• quality of calls.
• Regularly assess team members' performance against targets and
• implement actions to increase performance.
• Assess service delivery based on engagements with business
• stakeholders and relevant analytics and implement plans for
• improvement.
• Maintain effective and efficient record keeping on the relevant
• system.
• Conduct regular engagement with team members in order to cascade
• information and team objectives.
• Cultivate and manage working relationships with a variety of
• stakeholders.
• Analyse, identify trends and report on team performance and
• productivity.
• Implement effective staffing and scheduling models for guaranteed
• coverage at the lowest possible costs.
• Implement measures to address non-performance within the team.
• Identify operational efficiencies and make recommendations for
• improvement.
• Drive client service delivery goal achievement in line with
• predefined standards in order to ensure that clients receive
• appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked,
• accurately resolved and used as a mechanism to improve client
• service and business processes
• Provide regular reports on delivery of services
• Provide authoritative, expertise and advice to clients and
• stakeholders
• Make recommendations to improve client service and fair treatment
• of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment
• Equity principles and MMI values
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Encourage innovation, change agility and collaboration within the team
• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
• Plan and implement a cycle of medium term improvements to drive pricing of services and products.
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings

Competencies

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Collaboration
• Impact and Influence

go to method of application »

Role Purpose

Analyse business requirements, design, develop, implement, monitor, support, troubleshoot and maintain a portfolio of new and existing software applications and services, from high-level business requirements and designs, through the SDLC.

Requirements

• Relevant B-degree in Information Technology, Computer Science, Mathematics, or related discipline
• Minimum 5 years’ development experience within a financial services environment 
• Knowledge of Software Development Lifecycle (SDLC)
• Expertise in more than one of the relevant programming languages – Java, VB6, C++, C#, C
• Sound understanding of relational databases and SQL language
• Some background using IBM mainframe and MQ would be an advantage.
• Confident working in the environments we use, viz Windows, Microsoft Visual Studio, Spring boot, XML, etc
• Must have knowledge of technical architecture and design patterns
• Background in life insurance would be a recommendation
• Software testing and writing Test Cases
• Interpersonal skills
• Problem-solving skills
• Communication skills
• Influencing skills
• Analytical skills

Duties & Responsibilities

INTERNAL PROCESS

• Participate in the full development life cycle of business software including analysis, design, development, unit/load testing, deployment and maintenance of a software system and implementation of business software for the enterprise, ensuring technical integrity and alignment with coding standards and principles.
• Work with end users to collect and analyse business requirements and then design, develop and implement solutions. Help research and evaluate potential technical solutions to business problems.
• Modify existing software to correct errors, to adapt it to new hardware or to upgrade interfaces and improve performance.
• Develop business requirements specifications, technical specifications / program specifications and systems documentation.
• Design and code new software functionality using code that is readable, maintainable and re-usable.
• Conduct Unit Testing of own code, and System Integration Testing (SIT) of solution. Resolve all issues/queries timeously.
• Collaborate with testing team to co-create test cases.
• Contribute to user acceptance testing (UAT) and training material.
• Once the solution has been successfully tested, deliver the code into the applicable production environment.
• Provide stakeholders with regular feedback on the technical design and timelines for solution.
• Help diagnose root causes of systems issues using problem-solving skills. Monitor performance of solutions and make recommendations to improve the performance and functionality of the solution.
• Log issues found in existing systems as internal change controls and ensure successful resolution of issues.

CLIENT

• Provide authoritative expertise and advice to clients and stakeholders.
• Build and maintain collaborative, professional relationships with clients and stakeholders.
• Deliver on service level agreements made with clients and stakeholders in order to ensure that expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and team members.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Participate and contribute to a culture of work-centric thinking, productivity, service delivery and quality management.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of peers.
• Take ownership for driving career development.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum. 

Competencies

• Examining Information
• Exploring Possibilities
• Interpreting Data
• Documenting Facts
• Articulating Information
• Providing Insights
• Taking Action
• Meeting Timelines
• Pursuing Goals
• Policy