Job Opportunities at Nedbank

Job Purpose

To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

Minimum Experience Level

• Sales or call center experience within the financial service industry preferably in an insurance environment
• minimum of 2 years’ sales or call center experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

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Job Purpose

• To manage a defined portfolio of sovereigns & associated financial institutions in sovereign & financial institutions credit unit (SICU) of NCIB, so as to contribute to the enablement of Nedbank optimally managing the credit risk associated with the portfolio & of quality assets on Nedbank and its subsidiaries books.

Job Responsibilities

• Provide a range of specialist credit risk management advisory services to the stakeholder portfolio to enable their
• transaction and solution - related endeavours. Maintain sound relations with all relevant stakeholders
• Timeous delivery of quality SICU credit applications with recommendations to stakeholders consequent to research,
• analysis & alignment with required assessment & classification frameworks
• Assist in delivery of requisite management reports.
• Assist in provision of value adding sovereign & institutions related intelligence to stakeholders.
• Manage annual credit review of sovereigns & financial institutions relative to a review list schedule.
• Ensure quality of the review relative to pre-determined criteria is measured
• Appropriate management of risk/s in the defined function.
• Defined risk categories are managed at targeted levels driven by internal & external guidelines/policies/procedures/business rules, regulatory needs, defined parameters &
• compliance/governance requirements.
• Contribute lo making the business area a great place to work. Ensure Intellectual Capital development through performance management, learning, training & competence development.
• Ensure capacity management & objectives in the business area are met.
• Ensure organizational culture & climate enhancement.
• Contribute to building the intellectual capital of the team through collaboration, teamwork and knowledge sharing.
• Maintain own professional development in line with personal development needs and business requirements.
• Assist in continuously reviewing and improving workflow and process efficiencies.

Preferred Qualification

• B.Comm., B Comm (Hons) or relevant Business Management Degree

Minimum Experience Level

• 3 years experience of credit risk management. Fully competent in credit assessment

Technical / Professional Knowledge

• Banking procedures
• Business principles
• Governance, Risk and Controls
• Decision-making process

Behavioural Competencies

• Communication
• Decision Making
• Initiating Action
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills