Pavago is an offshore recruitment company that helps small and medium-sized businesses source global talent in operations, marketing, sales, and more. Founded in 2022, Pavago is fully remote, with 15 team members in Latin America, Europe, Asia, and the United States. In addition to using Plane to hire and pay its team members, Pavago also refers its own c...
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About the Role
- We are looking for a Head of Client Operations who has experience operating inside a growing startup environment and can own everything that happens after a client signs. This is not a project management role. You will be fully accountable for client campaigns, results, satisfaction, and retention.
- This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention.
Responsibilities
Client Relationship Ownership
- Act as the primary point of contact for 20–30 active clients
- Lead client check-ins, manage expectations, and handle ongoing requests
- Anticipate risks early and proactively prevent churn
- Own client satisfaction, retention, and long-term success
Campaign Performance & Results
- Diagnose and resolve underperforming cold email campaigns
- Troubleshoot deliverability issues, list quality problems, and low-converting copy
- Quality-check campaigns before launch to ensure readiness and performance
- Continuously optimize campaigns for measurable outcomes
Processes, Systems & Documentation
- Build and refine delivery documentation as the business scales
- Create practical playbooks that evolve with a growing startup
- Track SLAs, client health metrics, and delivery standards
Cross-Functional Collaboration
- Work closely with the development team on technical and infrastructure issues
- Coordinate with the outreach team on execution and optimization
- Report directly to the founder on client health, risks, and delivery performance
What Makes You a Perfect Fit
- You have operated in fast-growing startups where roles are fluid and ownership is high
- You take responsibility for outcomes without waiting for perfect processes
- You communicate directly and confidently with founders and executives
- You are comfortable adapting as the business evolves
- You focus on execution, impact, and results
Required Experience & Skills
- Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company
- Background in cold email agencies, lead generation, or similar high-velocity environments
- Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement
- Ability to personally write copy and troubleshoot campaigns when needed
- Technical enough to understand APIs, automations, and data flows without relying heavily on engineering
- Daily, practical use of AI tools for real operational work
- Strong problem-solving skills and comfort working in environments where systems are still being built
Key Metrics for Success (KPIs)
- Client retention and churn reduction
- Campaign performance and deliverability outcomes
- Client satisfaction and relationship health
- Delivery consistency and SLA adherence
- Overall impact on client results as the company scales
Interview Process
- Initial Screening
- Interview with Founder
- Final Discussion
- Offer & Onboarding
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About the Role
- We are hiring a Senior Backend Engineer (.NET / AI Systems) to own the entire technical function of an early-stage SaaS platform. This is a hands-on leadership role where you will write production code daily while making architecture, infrastructure, and AI system decisions for a platform operating at scale.
- You will be accountable for backend architecture, system reliability, AI pipelines, and guiding a small development team in a fast-moving startup environment.
Responsibilities
Backend Architecture & Engineering
- Design, build, and maintain a .NET 8.0 / C# backend using Clean Architecture and DDD principles
- Own the architecture and codebase across 14+ independently deployed microservices
- Deliver new features, refactor existing systems, and resolve performance bottlenecks
AI Systems & LLM Orchestration
- Design and operate production-grade AI pipelines across multiple LLM providers
- Optimize prompts and workflows for batch processing, personalization, and segmentation at scale
- Manage rate limits, failover strategies, and cost optimization across AI providers
Databases & Data Infrastructure
- Manage MySQL, Redis, and MongoDB in production environments
- Oversee bulk writes, caching strategies, event streams, and analytics pipelines
- Ensure data consistency and performance across distributed services
Infrastructure, Reliability & Monitoring
- Own Linux-based infrastructure, CI/CD pipelines, and service deployments
- Implement centralized logging, monitoring, alerting, and uptime tracking
- Proactively identify and mitigate reliability and scalability risks
API Integrations & System Resilience
- Manage 25+ third-party API integrations used in production
- Design retry, fallback, and graceful degradation strategies
- Ensure system stability when external providers fail or degrade
Team Leadership & Engineering Standards
- Lead and mentor a small engineering team through code reviews and architectural guidance
- Set and enforce engineering standards, workflows, and best practices
- Collaborate closely with the founder on product direction and technical strategy
What Makes You a Perfect Fit
- You are a senior, hands-on engineer who enjoys owning systems end-to-end
- You are comfortable being the most experienced technical person on the team
- You balance fast execution with long-term architectural thinking
- You take ownership of reliability, performance, and technical outcomes
- You thrive in early-stage startup environments
Required Experience & Skills
- Deep expertise in .NET 8.0, C#, ASP.NET Core, and Entity Framework Core
- Experience with distributed systems and independently deployed services
- Strong production experience with MySQL, Redis, and MongoDB
- Hands-on DevOps experience with Linux servers and CI/CD pipelines
- Experience managing large numbers of third-party API integrations
- Proven experience building and operating AI/LLM systems at scale
- Familiarity with AI-assisted development tools and workflows
- Strong understanding of monitoring, observability, and incident prevention
- Experience leading small engineering teams
- Strong English communication skills
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About the Role
- We are looking for a Client Success Manager (Cold Email / Lead Generation) who has experience operating inside a growing startup environment and can own everything that happens after a client signs. This is not a project management role. You will be fully accountable for client campaigns, results, satisfaction, and retention.
- This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention.
Responsibilities
Client Relationship Ownership
- Act as the primary point of contact for 20–30 active clients
- Lead client check-ins, manage expectations, and handle ongoing requests
- Anticipate risks early and proactively prevent churn
- Own client satisfaction, retention, and long-term success
Campaign Performance & Results
- Diagnose and resolve underperforming cold email campaigns
- Troubleshoot deliverability issues, list quality problems, and low-converting copy
- Quality-check campaigns before launch to ensure readiness and performance
- Continuously optimize campaigns for measurable outcomes
Processes, Systems & Documentation
- Build and refine delivery documentation as the business scales
- Create practical playbooks that evolve with a growing startup
- Track SLAs, client health metrics, and delivery standards
Cross-Functional Collaboration
- Work closely with the development team on technical and infrastructure issues
- Coordinate with the outreach team on execution and optimization
- Report directly to the founder on client health, risks, and delivery performance
What Makes You a Perfect Fit
- You have operated in fast-growing startups where roles are fluid and ownership is high
- You take responsibility for outcomes without waiting for perfect processes
- You communicate directly and confidently with founders and executives
- You are comfortable adapting as the business evolves
- You focus on execution, impact, and results
Required Experience & Skills
- Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company
- Background in cold email agencies, lead generation, or similar high-velocity environments
- Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement
- Ability to personally write copy and troubleshoot campaigns when needed
- Technical enough to understand APIs, automations, and data flows without relying heavily on engineering
- Daily, practical use of AI tools for real operational work
- Strong problem-solving skills and comfort working in environments where systems are still being built
Key Metrics for Success (KPIs)
- Client retention and churn reduction
- Campaign performance and deliverability outcomes
- Client satisfaction and relationship health
- Delivery consistency and SLA adherence
- Overall impact on client results as the company scales
go to method of application »
About the Role
- We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment.
- This is not a basic helpdesk role. You will work directly with live network infrastructure — configuring routers, troubleshooting bonded links, supporting wireless backhaul, and maintaining high-availability systems across fiber, fixed wireless, and SD-WAN deployments.
- The ideal candidate has hands-on experience in ISP, WISP, FTTH, or managed service provider environments and is comfortable balancing customer communication with deep technical execution.
What You’ll Own
Customer Support & Troubleshooting
- Respond promptly and professionally to customer calls and emails related to connectivity and performance.
- Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations.
- Troubleshoot CPE devices, routers, and firewalls in live production environments.
- Document troubleshooting steps, root cause analysis, and configuration changes accurately.
- Participate in a rotating after-hours emergency support schedule (1 week per month).
- Consult with business clients on connectivity optimization and redundancy strategies when needed.
Network Operations & Maintenance
- Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices.
- Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies).
- Troubleshoot BGP/OSPF routing issues and link failover events.
- Configure and maintain MikroTik and Peplink devices in production.
- Support tower deployments, backhaul upgrades, and infrastructure expansion projects.
- Assist with firmware upgrades, configuration backups, and network hardening.
- Maintain accurate network diagrams, IP addressing documentation, and system records.
Team Collaboration
- Work closely with internal engineering and field teams to resolve complex network issues.
- Escalate critical infrastructure issues appropriately while maintaining ownership.
- Contribute to improving uptime, redundancy, and network optimization.
- Share documentation and operational insights to improve team knowledge.
Must-Have Experience & Skills
- Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment.
- Strong troubleshooting skills across routing, switching, and WAN connectivity.
- Experience configuring routers and firewalls in production environments.
- Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS.
- Experience working with BGP and/or OSPF.
- Comfortable supporting both technical troubleshooting and customer communication.
- Ability to work independently in a remote environment with strong documentation discipline.
- Strong analytical and problem-solving mindset.
Strongly Preferred (Highly Relevant Experience)
- Experience with Peplink (SpeedFusion, InControl2) in multi-WAN or bonded link environments.
- Hands-on experience with MikroTik RouterOS.
- Experience with fixed wireless (PTP/PMP) deployments using Cambium or Ubiquiti.
- Familiarity with mmWave backhaul systems (Siklu, Aviat, or similar).
- Experience supporting Starlink or hybrid WAN deployments.
- VoIP troubleshooting experience (SIP, QoS prioritization).
Technical Environment
You will be working across a modern ISP infrastructure that includes:
- SD-WAN & Link Bonding: Peplink (SpeedFusion, InControl2) bonding Starlink, 5G, and terrestrial links.
- Fixed Wireless (PMP/PTP): Cambium and Ubiquiti networks.
- High-Capacity Backhaul: Siklu (mmWave) and Aviat technologies.
- Enterprise Wi-Fi: Cambium (cnMaestro) and Ubiquiti (UniFi).
- Routing & Protocols: MikroTik (RouterOS), BGP, OSPF, VLAN segmentation.
- VoIP: SIP troubleshooting and QoS optimization.
Key Metrics for Success
- Fast, accurate resolution of support tickets.
- High network uptime and minimal service disruption.
- Successful provisioning and configuration of new customer connections.
- Accurate and complete documentation of network changes.
- Reduced repeat escalations and strong customer satisfaction.
Method of Application
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