Job Opportunities at The Estée Lauder Companies Inc.

Job Description

Mission

• Drives the online sales for relevant Brand or Brand Grouping in coordination with Brand(s)’ teams
• Develops and executes the brand.com strategy, in coordination with the Brand Manager, to deliver the net sales objectives for brand.com
• Coordinates all performance media activations and CRM online activations to drive qualified traffic and retain customers on the brand.com platform

Key Responsibilities

Develops Online Strategy

• Supports brand.com go-to-market strategy for the brand, in close relationship with the brand manager and the regional and affiliate leadership teams,
• Conceptualizes and builds strategies with off-line promotion/activities to drive online traffic, in coordination with DCM and brand(s)
• Defines A&P needs and activations (including always on) to drive brand.com sales
• In strong relation with the brand and media team, collaborates on media agency briefing for holistic view, and lead online always on strategy
• Is responsible for CRM campaign execution in collaboration with brands and CRM
• Stays abreast of Market as well as Regional competitive activity and trends and investigate new e-commerce opportunities

Runs e-commerce activities

• Plans, coordinates and ensures the update and refresh of brand sites
• Owns the quality assurance (QA) of the the brand.com site, in particular purchase experience
• Plans and coordinates all brand.com consumer marketing activities, in partnership and alignment with the brand
• Tracks Online campaigns performance, including CRM & paid digital media programs, to maximize site traffic / sales and ROI
• In collaboration with the supply chain team and the brand product manager, leads the forecasting, demand planning, online customer service aspects of the Affiliate’s brands sites and e-commerce boutiques. Proactively reports strategic and tactical changes to the DP team, and is responsible to quantify demand for the high traffic shopping moments

Performs online analysis

• Monitors and analyzes brand site activities, reports feedback and highlight opportunities for optimization
• Follows up on performances and adjusts online strategy accordingly based on local objectives (traffic/reach, conversion, business, consumer journeys, engagement per brand)
• Based on insights, highlights opportunities for optimization and improvement in terms of efficiency and effectiveness

Qualifications

• 3+ years’ experience in consultancy or project management + local experience required in Beauty Industry, Ecommerce and/or retail strategy experience

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Job Description
Position Summary:

• Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
• Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Position Summary

• Develops and executes the retail Sales targets by district, by brand and by store
• Manages the store managers
• Develops top door strategy in conjunction with Retail Director and Brand Manager
• Monitors the FSS/FSF channel performance, taking actions when needed, in collaboration with retail and brand teams

Key Responsibilities

In conjunction with Regional Sales Manager, develops and executes the retail Sales targets by district, by brand and by store:

• Implement strategies to ensure targets are achieved and where possible exceeded
• Runs the FSS/FSF P&L
• Monitors key success metrics: sales, conversion, AST, Productivity/expenses, NPS, data collection
• Actively exploit business opportunities to deliver stretch plans and persevere during challenging times
• Makes recommendations to Retail Director and Brand Managers on yearly targets, as well as on

Manages the Store Managers:

• Attracts, leads and develops teams to achieve sales plan and deliver high-touch customer service.
• Sets the tone for excellence in execution in all field staff, actively role modelling effective selling techniques and driving expectations of delivery of a strong service and selling culture across span of control
• Develops and upskills team in retail management techniques and drives commercial performance improvement
• Ensures operational efficiencies and completion of procedures according to retail regional and affiliate retail guidelines, brand guidelines and ELC standards
• Ensures all activities respect brand standards and visual integrity of stores
• Prepares and plans strong implementation plans for staff coverage across all retail locations, with particular focus in top doors.
• Develop and nurture strong, effective and productive business partnerships with store managers, customer, malls and local business
• Actively maintain competitor and market awareness, and develop strategies to ensure brand outgrows competitors.
• Develop and execute against top door strategy ensuring top doors grow ahead of competition, overall brand, have staff coverage and together with Trade and Marketing Manager implement

Qualifications

Requirements and Experience

• Full, unrestricted Driver’s license
• 3 - 5 years retail sales experience, gained within the department store prestige product marketplace
• Exposure to marketing, budgeting and promotional planning, essential.
• People Management Experience
• Advanced MS Office – Word, Excel and PowerPoint

go to method of application »

Job Description
Position Summary:

• Achieve all Brands key performance indicators and targets
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Goal oriented - Drives transactions and activity tasks to meet targets.

Key Roles & Responsibilities

• Achieve sales targets
• Create ways to achieve sell through for the business:
• Arranges instant on counter event dates.
• Collateral and Props
• Counter signage
• Additional staffing
• Set goals for appointments booked
• Recruitment
• Ensures customers are offered the full Brand experience at all times with custom fit service and expertise, building relationships
• Monitor competitor brands
• Monitor counter sales on an hourly/daily/weekly/monthly basis.
• Ensure all action plans are in place for all promotions, launches and special events to “drive sales”
• Build and maintain relationships with counter staff and the Retailer, partake in team meetings
• Monitors and manages min/max stockholdings, top SKU counts, out of stocks.
• Submits all sales info required timeously.
• Ensures all Sales are recorded according to standard.
• All customer returns to be handled according to policy.
• Ensure in store promotions are organized effectively and timeously.
• Attend training courses as and when scheduled.
• Ensure knowledge levels are accurate and up to date
• Demonstrate effectiveness in make up and consultation.
• Ensure that attendance is punctual and professional.
• Ensure a full, clean and neat uniform is worn at all times whilst on duty, as per guidelines.
• Ensure personal hygiene levels are at a high standard.
• Ensure counters, shelves and cupboards are kept clean and dust free at all times, according to merchandising guidelines
• Ensure cleaning tools are stocked and in a good condition.
• Ensure all testers are clean and in good condition.
• Must attend mandatory educational seminars, meetings
• Ensure optimum space is obtained and utilized at all times through effective negotiations.
• Staff planning (Permanent and Casual)
• Continually sets the example of Brand Image.

Qualifications
Requirements

• Grade 12
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Job Description
Position Summary:

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Ensure s represents brand in a positive and professional manner at all times
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Responsibilities:

• Achieve sales targets
• Create ways to achieve sell through targets eg. On counter Special Events
• Ensures customers are treated professionally at all times/Service excellence
• Be sales experts
• Recruit new customers to the Estee Lauder brand
• Monitor competitor brands
• Ensure client registry  is kept up to date at all times
• Ensure all clients are informed timeously of promotions and special events
• Ensure all sales are recorded according to standard
• All customer returns to be handled according to policy
• Ensure in store promotions are organised effectively and timeously
• Attend training courses as and when scheduled
• Ensure knowledge levels are accurate and up to date
• Demonstrates effectiveness in make up application and consultation
• Demonstrates effectives in skin care consultations
• Ensure that attendance is punctual and professional
• Ensure a full, clean and neat uniform is worn at all times whilst on duty
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure all testers are clean and in good condition
• Ensure there is sufficient stock for all promotions
• Ensure display is per merchandising guideline
• Ensure that collateral corresponds with promotion
• Follow the Estee Lauder Service Standard
• Record all sales on a daily basis
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timeously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and  timeously

Qualifications

• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics 
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours
• Beauty Certificate or similar

go to method of application »

Job Description
Position Summary:

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Ensure s represents brand in a positive and professional manner at all times
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.
• Responsibilities:
• Achieve sales targets
• Create ways to achieve sell through targets eg. On counter Special Events
• Ensures customers are treated professionally at all times/Service excellence
• Be sales experts
• Recruit new customers to the Estee Lauder brand
• Monitor competitor brands
• Ensure client registry  is kept up to date at all times
• Ensure all clients are informed timeously of promotions and special events
• Ensure all sales are recorded according to standard
• All customer returns to be handled according to policy
• Ensure in store promotions are organised effectively and timeously
• Attend training courses as and when scheduled
• Ensure knowledge levels are accurate and up to date
• Demonstrates effectiveness in make up application and consultation
• Demonstrates effectives in skin care consultations
• Ensure that attendance is punctual and professional
• Ensure a full, clean and neat uniform is worn at all times whilst on duty
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure all testers are clean and in good condition
• Ensure there is sufficient stock for all promotions
• Ensure display is per merchandising guideline
• Ensure that collateral corresponds with promotion
• Follow the Estee Lauder Service Standard
• Record all sales on a daily basis
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timeously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and  timeously

Qualifications

• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours
• Beauty Certificate or similar

go to method of application »

Position Summary

• Liaise with corporate store customers while ensuring compliance to local and corporate guidelines and policies.
• Ensure that the shop’s presentation and customer service meets the company image at all times
• Achieve sales goals established by the business on a monthly and yearly basis. Ensure these goals are met by ensuring exceptional customer service, generating sales, building long-term customer relationships and by developing external corporate relationships
• Ensuring the Corporate Store grows and develops according to the company’s objectives
• Ensure inventory levels maintained for strong sales, inventory managed in terms of requirements, unpacking and batch control

Key Roles & Responsibilities

• Customer Service and sales.
• Assist in management of stock variety and stock levels available for sale.
• Basic Product knowledge 
• Keep abreast  of company policies and changes
• Handle product queries from customers
• Communicate with Store Supervisor on all business related issues.
• Assist in day to day operations of the store
• Assist in the reconciliation of the daily banking.
• Assist in the maintenance, monitor  regularly review, adjust and follow up on:
• Stock orders to ensure a continued supply of saleable stock
• Expired stock to be removed from shelves.
• Receipting stock onto the system upon arrival.
• Check documentation to make sure stock received corresponds with DC invoice.  If not, discrepancies should be brought to the attention of DC manager.
• Check that all new stock is reflected on Retail Pro.
• Stock to be neatly and uniformly priced with the dual pricing method before moving stock to shop shelves.
• Documentation to be filed timeously.
• Ensure shop shelves are properly stocked and presentable at all times.
• Ensure shop is clean and neat at all times.
• Propose specials and events to enhance shop sales.
• Adhere to House rules of Specific shop.
• Sign an attendance register
• Review, recommend and implement system improvements in conjunction with the store supervisor
• Ensure all business activities conducted comply with legal and ethical standards

Qualifications
Requirements

• Matric
• Beauty Certificate or similar preferred
• Retail Cosmetics Experience
• Ability to work retail hours
• Ability to work in a fast paced environment.
• Computer literate – MS Office (Word, Excel, Outlook, PowerPoint)
• Understanding of customer services
• General accounting understanding

go to method of application »

Position Summary:

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• Create ways to achieve sell through targets
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Obtain customer data for CRM system or other client list as required.
• Keep informed about products, company information and store information.
• Actively participate in events and new product launches and ensure 100% sell through within 6 weeks
• Actively participate in training sessions and partnered store mandatory training sessions.
• Inform customers timeously about promotions & events
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure display is per merchandising guideline
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
• Ensure provision in Retek system
• Ensure all testers are clean and in good condition
• Maintaining work environment
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Adhere to proper security procedures regarding handling of cash and assets.
• Weekly top SKU counts
• Consolidate sales records weekly and then monthly as per required standard

Qualifications
Requirements:

• Grade 12
• Skilled Make-up Artist or Skincare Specialist
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Retail/customer service experience
• Strong Selling Skills
• Excellent communication skills
• Ability to work retail hours

go to method of application »

Position Summary:

• Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Position Summary:

• Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
• Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours