Job Opportunities at TikTok

• The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.
• Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities:

• Manage and grow post-sale client relationships with advertisers of all sizes
• Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
• Work with internal teams to guide inventory allocation
• Monitor and analyze ad campaigns, and proactively take initiative to improve results
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
• Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
• Share marketplace feedback and guide our advertising strategy
• Support and work with sales team on pre-sale research and pitch
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

Qualifications

• At least 3-5 years of experience in account management/client services roles in digital marketing, agency experience is a big plus
• Experience managing performance advertisers with a deep understanding of their challenges
• Ability to analyze data and identify insights to assess campaign performance
• Proactive attitude with excellent project management, organizational, and analytical skills
• Proficient in English

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Responsibilities:

• Client Relationship Management
• Establish and manage client relationships with agencies
• Drive deals to closure.
• Retain and grow revenue from advertisers.
• Provide clients with the highest level of sales and customer service.
• Collaborate with internal teams globally across product, marketing, legal, engineering and sales.
• Develop agency plans with the assigned agency team and internal cross-functional teams to further develop our managed agencies.
• Manage and grow primary agency relationships including media planners and buyers
• Optimize growth through strategic agency-wide projects.

Product Management

• Brainstorm, identify, and implement advertising solutions on products to deliver measurable results for clients.
• Serve as an external product consultant on properties that are owned and operated in MENAT.
• Analyze data and glean insights to execute the client strategy and marketing solutions.

Campaign Planning and Management

• Facilitate clients’ ad campaigns from start to finish.
• Manage internal account operations including account set up etc.
• Plan and build compelling story-lines and data-driven presentations that are customized to clients’ business and problems.

Qualifications

• Excellent verbal and written English.
• BA/BS degree in marketing, advertising, technology or media field.
• 3-8 years of experiences in advertising sales and development, or a related sales support function.
• Demonstrated understanding of digital media platforms and ad metrics.
• Demonstrated experience in working with cross-functional teams.
• Experience with analyzing data and delivering insights.
• Self-starter, fast learner with a can-do spirit.
• Ability to travel domestically and internationally as needed.

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Role Summary:

• We are looking to hire a dynamic and agile Government Relations and Public Policy Manager to cover our GR efforts in Nigeria and West Africa. The ideal candidate must be a strategic thinker and a strong team player with the ability to exercise good judgment in a rapidly changing environment. The candidate must have a good understanding of the region's public policy challenges, political systems, institutions, and cultural landscape; and, solid networks and relationships with Nigerian, West African, and Sub-Saharan policy-makers, multilateral agencies, academia, and civil society stakeholders.

Responsibilities
The main responsibilities for this exciting role include:

• Building relationships with local Governments, NGOs, academia, think tanks, and other stakeholders in West Africa and other selected Sub-Saharan African (SSA) markets to support the growth of TikTok;
• Working with policymakers, think tanks, private sector partners, and non-governmental organizations (NGOs) on issues of data protection, privacy, safety and security, intellectual property, e-governance, content policy, and other technology-relevant public policy concerns;
• Building long-term strategic relationships with local partners; developing and executing advocacy/policy campaigns in relevant public policy areas that impact TikTok;
• Advising internal teams on public policy matters emerging in West Africa and the rest of SSA; and help to shape strategic and actionable plans in line with respective Governments' regulations and policy frameworks;
• Actively identifying emerging and significant policy issues in these markets and engage with stakeholders and experts on issues of importance;
• Monitoring political and social events in the SSA region, and working with local teams to mitigate operational risks; and,
• Being an external advocate for TikTok’s policy positions, and working to help local communities understand TikTok better.

Qualifications

To join our dynamic and fast-growing team, the ideal candidate must have the following minimum qualifications:

• A Master's degree or equivalent practical experience;
• An education background in law or (tech) public policy is a plus;
• 12-15 years of demonstrated experience managing public policy and / or government relations, advocacy work and government / private sector partnerships;
• 5-7 years of work experience in local government or a public policy team of a global tech or Internet company is preferred;
• Outstanding judgment, persuasive and lobbying skills, creativity, and the ability to work in a dynamic, fast-paced and often uncertain environment;
• A vast understanding of West Africa and the Sub Saharan Africa content markets and the technology sector;
• A keen understanding of the region's political system, environment and institutions, as well as cultural landscape;
• A solid network and relationships with Nigerian and other West African policy-makers, academia, civil society and the technology industry;
• An interest in emerging technologies and public policy work; and,
• A strong team player with the ability to exercise good judgment in a rapidly changing and dynamic environment.

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• The Content Partnerships Manager Sports and Gaming sits within our TikTok Operations team, whose goal is to understand and champion the needs of our creators and communities, and build a strong and trusted global brand. You would be focused on growing the Sports and Gaming content ecosystem for Sub-Saharan Africa within TikTok and this will entail working with partners; from athletes and gamers to creators, other Sports and Gaming public figures, content partners, media, sports federations, gaming institutions and other stakeholders within the Sports and Gaming ecosystem.
• As the Content Partnerships Manager, you will develop innovative approaches and tactics, for different sports and gaming stakeholders in Sub-Saharan Africa (existing and new), to foster an enticing ecosystem of diverse video content on TikTok.
• In this role, the ideal candidate will be someone who enjoys working with creators and someone who enjoys managing identified key initiatives or programs that are globally/locally relevant. You will be someone that has a passion for sports, gaming, great content, an extensive understanding of both traditional and digital media, as well as TikTok's unique value proposition, and a proven background of working with relevant partners to find success and generate data-driven experiences.

Responsibilities:

• Manage a medium-sized portfolio of PGC/PUGC accounts for the Sports and Gaming content vertical in Sub-Saharan Africa, executing strategy by developing customized tactics that are aimed at content quality, publish quantity growth, and account growth.
• Identify, recruit, and onboard high potential creators public figures, and partners through engaging one-on-one communication via email and social media channels, as well as at live events, and manage day-to-day relationships with a portfolio of Sports and Gaming creators.
• Facilitate creating, planning, and executing Sports & Gaming creators, public figures, and partners-facing initiatives, programs, and events, including identifying new localized opportunities to increase engagement for all creators-related activities and partnerships.
• Responsible for the operational performance of Content Creators, and assisting their content performance on a daily basis vis a vis your day-to-day tasks such as partnership operations and activations, relationship maintenance, and educational material preparation.
• Lead on and Support local campaign setup, execution, reporting, and optimization to drive performance indicators in alignment with team objectives.
• Perform deep-dive analysis on creators' content performance, review data, and effectively implement strategy while identifying areas of success and needed improvement.
• Collaborate with regional cross-functional teams to optimize campaign integration, agency relationships, and performance frameworks, ensuring alignment of activation plans with overall media and brand strategies.
• Closely monitor the sports and gaming landscape, supporting day-to-day partner management, developing narratives as well as tentpole strategic and cross-functional initiatives to ensure our partners are positioned for success and our users have access to the best local content and community possible.
• Project management and administration of day-to-day partnership activities and drive organic performance growth across Sports and Gaming creators, public figures, and partner accounts.

Qualifications

• Bachelor's Degree or above, with a minimum of 3+ years of work experience in sports/gaming-focused agency or ecosystem.
• Knowledge of the content partner Sports and Gaming landscape and video content platforms across Africa.
• Understanding of local content partner ecosystem industry.
• Deep understanding of the mobile ecosystem and, in particular, the sports and gaming space.
• Ownership to cover the whole partner and creator acquisition chain (pitch, acquisition, retention, partnership).
• Possess strong collaboration skills and you're able to work in a dynamic, exciting environment.
• Demonstrated organizational skills with the ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong communication and time management skills, creative and energetic.
• Experience with cross-functional communication and stakeholder management as this role also requires close cross-functional collaboration with colleagues and various TikTok teams around the world.
• Data analytics and reporting experience preferred.
• Experience with business development and content development business.
• Account management skills and time flexibility.
• Ability to execute strategies and plans according to management planning.

Additional Bonus Skills:

• Existing relationships with a strong network of Sports and Gaming creators, publishers, and public figures.
• Experience in sports management/sports events/sports landscape in Sub-Saharan Africa (talent management is a plus).