Job Opportunities Available at MRI Software

THE ROLE: 

• As a Software Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible client experience every day. In this position, you will be the primary point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and issues.
• MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Skills & Other Requirements

• Previous experience in customer service, technical support experience required
• SQL and Queries experience required
• Bachelor’s degree or equivalent work experience
• Client focus and a passion for support
• Creative and curious troubleshooter
• Strong organization and time management skills
• Aptitude for technology 
• Professional communication skills
• We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  

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Overview:

• As a Systems Administrator with the MRI Software IT Operations Team, you will have the opportunity to work across Private and Public cloud technologies, learning business processes whilst being exposed to exciting new technologies such as VMWare vCentre, Azure, F5 Load Balancers, Cisco hardware, Palo Alto firewalls and many more networking and operational tools.
• In this position, you will assist with a wide range of IT operational duties such as Microsoft Active Directory management, VMware Virtual Machine deployment and configuration, Anti-Virus and security vulnerability activities, deploying virtual web servers, creating and maintaining DNS records and be fully immersed in day-to-day operational IT Services activities.

RESPONSIBILITIES: 

• Manages related Service Desk Tool queues and tickets
• Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
• Deployment and configuration of vMware Virtual Machines in vCentre and Azure
• Installation and management of IT security tools
• Build new systems and deploy application software
• Install new software releases and system upgrades
• Review of SOPs and documentation
• Remote Desktop Gateway management, configuration, and troubleshooting
• Configuration of monitoring tools
• Active Directory management and troubleshooting
• VPN Configuration and troubleshooting
• General vCentre management and troubleshooting
• Certificate Management
• Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated

REQUIREMENTS:

• Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
• Proficiency in server, storage and virtualization standards, techniques and tools.
• Analytical/problem-solving skills.
• Clear and concise verbal and written communication to all levels of the organization.
• Effectively organize and prioritize work.
• Simultaneously manage and deliver multiple projects.
• Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
• Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
• Ability to be available for possible afterhours and standby if required
• Experience with SaaS models and large-scale distributed web architectures utilizing SaaS technologies is a plus
• We’re obsessed with making this the best job you’ve ever had! 
• We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 
• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  

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RESPONSIBILITIES:

• Working as part of the Professional Services team to provide integration, application development, report writing, data analysis and providing analytical consulting services for existing and new clients throughout EMEA.
• This is an exciting position; the successful candidate must be capable of interpreting client requests to facilitate technology-based solutions to business problems. Key areas of responsibility are;
• The creation of new and the enhancement of existing product integrations using;
• SQL Server Integration Services (SSIS) and proprietary tools
• Web Services built on the SOAP protocol or the REST architecture using the JSON or XML messaging formats (including the creation of WSDL and XSD files).
• Familiar with Enterprise Service Bus (ESB) and Message Queuing technology such as those provided by SAP, JDE or Oracle.
• Pentaho for data management.
• Using automated API testing tools such as SoapUI.
• Supporting the SaaS Services team to implement SFTP on behalf of clients
• Provide ETL services using proprietary tools which involves working closely with the client to migrate data from third party systems
• To enhance the existing application using;
• Oracle Forms
• Java and JavaScript
• C# and the .NET framework including the use of the Visual Studio IDE.
• Knowledge of document management systems such as SharePoint is an advantage.
• Source Code Management
• Team Foundation Server (TFS) using Team Foundation Version Control (TFVC).
• Git
• Using Microsoft Azure DevOps to manage the build and release pipelines.
• The creation of new SQL Server Reporting Services (SSRS), Crystal and Eclipse reports using native T-SQL, Stored Procedures and proprietary tools
• Working with front end developers to produce data for our software products and report layout designers to produce layouts to meet customer specifications
• Enhance dashboards according to client requirements using Microsoft Power BI.
• Optimizing the performance of production databases
• Creating and maintaining database code written in Oracle PL/SQL.
• Write technical business documentation including report specifications
• Assist clients and the team in software configuration, report building, testing, and deployment
• Manage project timelines, risks, and dependencies, and actively resolve project-related issues as they arise
• Be proactive, determined, and supportive in problem-solving within the team
• Raise and follow-up internal cases for development change requests, and action Project Manager and Consultant requests.
• All other duties as assigned

REQUIREMENTS:

• Information Technology related degree
• 2 years of experience in a technical role preferably with experience of Oracle SQL database queries
• Strong verbal and written communication skills
• Enthusiastic team player at all levels (individual contributor to executive)
• Ability to reason logically and provide and document technical solutions
• Ability to work on multiple projects and deliverables simultaneously with minimal direction
• High Competency in Excel, Word, PowerPoint.
• Experience in Financial reporting would be an advantage but is not essential
• Experience within a Real Estate context would be preferable

Other Skills/Experience: 

• High initiative, self-motivation, and enthusiasm
• Strong professionalism and customer satisfaction orientation

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Overview: 

• As a Systems Administrator with the MRI Software IT Services Team, you will work across Private and Public cloud technologies, learning business processes whilst being exposed to exciting new technologies such as VMWare vCentre, Azure, SQL, Citrix, Cisco hardware, FortiNet firewalls and many more networking and operational tools. 
• In this position, you will assist with a wide range of IT operational duties such as Microsoft Active Directory management, VMware Virtual Machine deployment and configuration, Anti-Virus and security vulnerability activities, deploying virtual web servers, creating and maintaining DNS records and be fully immersed in day-to-day operational IT Services activities.

Responsibilities:

• Deployment and configuration of VMware Virtual Machines in vCentre and Azure
• Citrix DaaS
• Installation and management of IT security tools
• SQL Server and DB administration
• Managing and administering service desk ticketing system queues
• Review of SOPs and documentation
• Remote Desktop Gateway management, configuration and troubleshooting
• IPSEC Tunnels and administration
• Configuration of monitoring tools
• Active Directory management and troubleshooting
• VPN Configuration and troubleshooting
• General vCentre management and troubleshooting
• SFTP Server management 
• IP Subnet management 
• Certificate Management 
• SMTP Relay server troubleshooting and management
• Azure Kubernetes Cluster Services
• Patching and Updates
• Server Builds and Software deployments
• Standby and Overtime duties required
• Client Engagements 

Knowledge and Skills:

• Strong interest in general IT (Networking, Operating Systems, Scripting) 
• Attention to detail, ability to follow SOPs and suggest improvements to documentation and processes 
• Ability to multi-task and prioritise accordingly
• Strong Interpersonal Skills with focus in Customer Centricity
• Strong vendor management skills

Education 

• Bachelor’s Degree Computer Science, Information Systems or equivalent 
• MTA/MCSE/Azure Certified
• VMWare Certification
• Security Certification
• ITIL nice to have

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• Our Technical Consultants work in a team environment while configuring and customizing our real estate software to clients’ needs. You will manage implementation projects and train clients on our software. In the position, you’ll learn and use SQL to solve problems.

RESPONSIBILITIES

• Work with clients to understand their needs.
• Turning business requirements into technical requirements and documented specifications.
• Presenting solutions to stakeholders (non-technical audiences) and soliciting constructive feedback.
• Train clients in the MRI Toolkit.
• Migrate client database to MRI Cloud.
• Install MRI product to self-hosted client Servers.
• Complete data conversions from source software’s to MRI.
• Create reports using both MRI Toolkit and SSRS reporting.
• Learning from, and sharing knowledge and skills with your teammates to improve internal processes and impact.

Requirements:

• Client focus and a passion for quality
• Dedicated and conscientious with an attention to detail
• Strong organization, project, and time management skills
• Familiarity with working with databases
• Previous experience with SQL preferred
• Previous experience in programming is a plus
• Professional communication skills with the ability to confidently articulate technical concepts to non-technical people and train others
• Bachelor’s degree or equivalent work experience
• Previous experience in customer/client service or consulting is helpful

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The Project Coordinator role is crucial to the success of MRI’s Global Professional Services (GPS) organization.  The role is part of our GPS Operations Management team and participates in a variety of functions that include:

• Project Management
• Resource Management
• Training Solutions Management
• Business Operations Management
• This is a highly visible role that supports the operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients.  Our ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.

RESPONSIBILITIES:

• Assist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling.  This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
• On-boarding new teams into the centralized scheduling process to ensure a smooth transition
• Setup and on-going maintenance of skills matrices for all GPS Consultants
• Regular and ad-hoc reporting around resource capacity, demand and future project requirements
• Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
• Monitor, track, and report on professional services cancellations
• Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
• Creation of new projects once the sales cycle has been completed
• Coordinate activities, requests and approvals between GPS and other MRI departments
• Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com
• Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks 
• Support and maintenance of Operations departmental processes and procedures
• Expediting quotes, orders and query resolutions from both Project and Account Managers
• Support and train the GPS team in the use of OpenAir, Smartsheets and JIRA
• Understand key data points in our systems and write ad-hoc reports to analyse data
• Timesheet monitoring, escalation, and reporting
• Assist with regional month-end closing procedures, invoices, and financial reconciliation
• Reporting and liaising with project managers regarding clients aged debt positions
• Handle invoice matching and invoice queries when required in support of the finance team 
• Incentive
• Quarterly reporting and presentation of commission and incentive plan information
• Be proactive in carrying out tasks and activities making suggestions for process improvement where possible 

REQUIREMENTS:

• Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently;
• Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times;
• Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables);
• Very professional and use communication skills to talk with clients to answer questions and resolve queries;
• Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change;
• Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives;
• Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment;
• Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team; 
• Confidence to accomplish job requirements and positively welcome feedback for continuous improvement. 
• Knowledge of Salesforce.com a plus.

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• We are looking for an entry-level Data Management Analyst to join our team focused on our Investment Suite located in Cape Town, South Africa. This role will focus on and provide administrative support for clients’ use of MRI's in-house software applications.
• We are looking for a detail-oriented professional to collect data and documents from various sources and process monthly, quarterly, and annual financials as well as provide ongoing client training. You will maintain timely communication with clients, ensuring accurate and efficient data collection and processing of financial documents (Interims, Audits, Tax Returns, Budgets, Rent Rolls, etc.). You will be responsible for using in-house software to process data within designated SLAs, while delivering exceptional client service that exceeds expectations. Strong accountability and frequent collaboration with both clients and the internal team are essential.

Responsibilities:

• Collect and organize data and documents from various sources
• Accurately process and review financial source documents, including Interims, Audits, Tax Returns, Budgets, and Rent Rolls
• Maintain timely, professional communication with clients and internal teams
• Take accountability for ensuring data is processed within required SLAs
• Use and maintain in-house data processing software
• Validate the collection and accuracy of financial documents
• Run client and internal training sessions when required

Skills and Other Requirements:

• Bachelor’s Degree in Finance, Accounting, Real Estate, Business Administration or a related field
• 1 – 3 year’s experience in a similar role
• High attention to detail
• High level of accountability and collaboration
• Experience with Microsoft Excel
• Experience with MS SQL is an advantage
• Excellent written and verbal communication skills
• Knowledge of Finance and/or Accounting Principles