Job Opportunities Available at Pedros Flame Grilled Chicken

• We are seeking a talented and experienced Creative Manager to lead our dynamic creative team and provide direction on all creative projects. The ideal candidate will be a visionary leader with a passion for creativity, exceptional communication skills, and a proven track record of delivering high-quality creative work across various mediums. The Creative Manager will play a pivotal role in shaping our brand identity and ensuring that all creative output aligns with our strategic objectives.

DUTIES AND RESPONSIBILITIES:

• To lead our dynamic creative team and provide direction on all creative projects
• A visionary leader with a passion for creativity, exceptional communication skills, and a proven track record of delivering high-quality creative work across various mediums
• The Creative Manager will play a pivotal role in shaping our brand identity and ensuring that all creative output aligns with our strategic objectives
• Team Leadership: Lead and inspire a team of designers, writers, and other creative professionals to produce outstanding work that exceeds expectations
• Project Management: Oversee all creative projects from concept to completion, ensuring that deadlines are met and deliverables are of the highest quality
• Creative Direction: Provide clear and concise direction to the creative team, guiding them through the creative process and helping them bring ideas to life
• Brand Management: Develop and maintain brand guidelines to ensure consistency across all creative assets
• Collaboration: Collaborate closely with cross-functional teams, including marketing, product development, and sales, to ensure that creative work supports overall business objectives
• Quality Assurance: Conduct regular reviews of creative work to ensure that it meets brand standards and exceeds client expectations
• Talent Development: Identify training and development opportunities for team members to enhance their skills and capabilities
• Stay Current: Stay up to date with industry trends and best practices in design, advertising, and marketing to continuously improve the quality of our creative output

REQUIREMENTS: 

• Bachelor’s degree in graphic design, fine arts, communications, or a related field
• Proven experience (5 years) in a creative leadership role, preferably in an agency or in-house creative department
• Strong portfolio showcasing a diverse range of creative projects across various mediums, including digital, print, and video
• Excellent communication skills, with the ability to articulate creative concepts and provide constructive feedback
• Exceptional leadership abilities, with a track record of building and motivating high-performing teams
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Strategic mindset, with the ability to align creative work with business objectives and target audience needs
• Attention to detail and a commitment to delivering work of the highest quality
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
   

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DUTIES & RESPONSIBILITIES:

TEAM LEADERSHIP & MANAGEMENT:

• Manage the daily operations of the Service Desk team, including 1st and 2nd line support.
• Build and maintain a cohesive team; coach, mentor, and develop staff.
• Ensure the team is aligned with business goals and service objectives.
• Lead by example, modelling the desired work ethic and professional behavior.

SERVICE DELIVERY & SLA MANAGEMENT:

• Ensure SLAs and other performance metrics are consistently met, identifying and rectifying any potential issues.
• Track, analyze, and report on performance against SLAs and other key service metrics.
• Coordinate escalations and resolve high-priority incidents in a timely manner.
• Implement and monitor service improvement plans.

PROCESS & CONTINUOUS IMPROVEMENT:

• Identify and implement process improvements to enhance service desk efficiency and service quality.
• Ensure compliance with best practices, frameworks (e.g., ITIL), and relevant industry standards.
• Drive the adoption of tools and technologies to improve service delivery.

REPORTING & METRICS:

• Generate regular reports for management on Service Desk performance, including ticket volumes, resolution times, and customer satisfaction.
• Analyze trends and use data to identify areas for improvement.

STAKEHOLDER MANAGEMENT:

• Serve as the primary point of contact for all service desk-related issues within the organization.
• Communicate effectively with key stakeholders, ensuring alignment with business objectives.
• Manage relationships with external vendors and partners where applicable.

TECHNICAL SUPPORT & ESCALATION MANAGEMENT:

• Oversee 1st and 2nd line technical support to ensure the efficient handling of incidents and requests.
• Provide guidance and escalation support for the team on complex technical issues.
• Collaborate with other IT teams to ensure seamless resolution of cross-functional issues.

REQUIREMENTS:

• 5+ years of experience in IT technical support, including 2+ years in a managerial role.
• Demonstrated experience managing 1st and 2nd line support teams.
• Experience working under high-pressure environments and adhering to SLAs.
• Strong background in ITIL or other relevant service management frameworks.

TECHNICAL SKILLS:

• In-depth knowledge of networking, internet protocols, and IT systems.
• Hands-on experience in troubleshooting technical issues across a range of technologies and platforms.
• Knowledge of helpdesk ticketing systems and performance metrics reporting.
• Familiarity with cloud technologies, VPNs, remote access, and desktop support.

Soft Skills:

• Strong leadership, communication, and interpersonal skills.
• Ability to coach and develop a team while fostering a positive and productive working environment.
• Excellent problem-solving skills with the ability to handle complex and escalated issues.
• High level of accountability and ownership for the Service Desk's performance.

DESIRABLE SKILLS:

• ITIL Foundation certification or higher.
• Previous experience in a retail or fast-paced operational environment.
• Familiarity with remote support technologies and tools.

COMPETENCIES:

• Communication: Strong ability to communicate with technical and non-technical stakeholders.
• Time Management: Ability to manage multiple tasks efficiently under pressure.
• Team Building: Proven success in fostering a collaborative team environment.
• Critical Thinking: Ability to think strategically and implement long-term improvements.

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DUTIES AND RESPONSIBILITIES:

• Financial reporting, maintaining fixed asset registers, the accounting function, implementing SOP’s and analysis of financial reports
• Financial reporting: Collate, prepare and interpret reports
• Review the accounts payable, and accounts receivable records
• Inventory valuation and verification of count sheets
• Ensuring tax compliance and compliance with statutory regulations
• Audit process and ensuring financial statements are completed
• Managing budgets and variance analysis
• Implement internal controls and SOP’s
• Liaising with the operations team

REQUIREMENTS: 

• Relevant qualification in accounting/finance
• Experienced in the full bookkeeping function including the preparation of monthly management accounts (not just printing off a system but experienced in the analysis and adding in commentary/ notes to justify variances etc)
• Experience with Pastel Evolution, Sage 50/ Sage 200 or similar system - advantageous
• FMCG, Fast Food or retail industry experience – advantageous
• Full MS Office

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DUTIES AND RESPONSIBILITIES:

• Manage and maintain databases for Micros, GAAP, Uber Eats, Mr. D, and Yumbi, ensuring data accuracy, integrity, and security
• Provide POS support and troubleshooting, leveraging expertise in Micros and other applications
• Develop and implement data backup and recovery procedures to prevent data loss
• Ensure efficient data exchange between systems, resolving communication issues promptly
• Collaborate with internal teams to identify and prioritize database improvements
• Monitor system performance, optimizing database configuration for enhanced speed and reliability
• Document database changes, updates, and procedures for knowledge sharing
• Stay up to date with industry developments, applying best practices to our database management

REQUIREMENTS:

• 3+ years of experience in database administration, preferably in a QSR or retail environment
• Strong knowledge of Micros and other POS systems
• Experience with database management systems, Micros & GAAP
• Familiarity with data integration and API connectivity (e.g., Uber Eats, Mr. D, Yumbi)
• Excellent problem-solving skills, with the ability to troubleshoot complex issues
• Strong communication and collaboration skills
• Flexibility to work varied shifts, including weekends and holidays (if required)

Nice to Have:

• Experience with GAAP and other financial systems
• Knowledge of ITIL principles and service management
• Certification in database administration or a related field (e.g.Oracle Certified Professional)

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• Are you an Experience Marketing Assistant? Does the thought of being challenged daily in a fast-paced, highly creative environment get you all excited? Looking to build your career with one of the country’s hottest fast-food brands? Then Pedros Chicken is the place for you!
• We’re SA’s fastest-growing Chicken Franchise, and we’re looking for a Marketing Assistant (PA) to join our team of hard-working, awesome creatives to help take our amazing brand to the next level as we grow throughout SA and beyond. It’s intense. It’s exciting. And it’s fun!
• Think you’ve got what it takes?

DUTIES AND RESPONSIBILITIES:

• Assistant to the Head of Department (Marketing)
• Photoshoot/Video Shoot Project management
• Model sourcing & liaising
• Styling for internal shoots
• Manage phone calls and distribute correspondence
• Attend meetings to take dictation and minutes
• Prepare Marketing/Sales reports, presentations and briefs
• Monitor & track key performance indicators
• Manage requests and queries appropriately
• Data gathering & research
• Help with daily time management
• Calendar management – Set meeting / Reminders
• Run errands as requested
• Draft correspondence & letters
• Project co-ordination

REQUIREMENTS:

• 3-5 years of experience in Marketing Administration
• Deadline driven
• Excellent written and verbal communication skills (Proof reading required)
• Strong organizational skills
• Analytical skills
• Proficiency in MS Office – Excel guru
• Firm grasp on various marketing platforms, channels, and best practices
• Must be a self-starter and able to independently move projects forward, prioritise tasks, and meet deadlines