Job Vacancies at Blue Label Telecoms

Job Purpose

• To lead, manage and ensure the effective and efficient operation of the Outbound Sales Call Centre. Implement divisional strategy, policies and procedures to achieve set goals (revenue targets), quality, and compliance, people development and performance management through innovative solutions.

Key Responsibilities

• Meet and exceed stipulated financial targets as they pertain to campaign under management.
• Meet and exceed primary sales key performance metrics across a balanced scorecard encompassing people, process, financial and stakeholder metrics.
• Management of joint business objectives in tandem with Quality, Compliance, HR, Information Technology and Client stakeholders across agreed, defined service levels.
• Optimize divisional operational productivity outputs as per agreed campaign performance remediation plans.
• Meet operational expenditure relative to agreed budgets.
• Tactical accountability for the daily management of the Outbound Sales call centre through the effective use of resources.
• Capability to oversee and manage the Call Centre, resource recruitment and performance management.
• Ensure systems and strategies implemented support the Sales targets and required standards.

Requirements

Competencies

• Good tactical insights into Campaign & Dialer management frameworks to facilitate operational execution
• Ability to champion challenge sales operational processes
• Good understanding of productivity and capacity
• Analytical
• Business Acumen [ability to make sound decision
• Strategic Thinker
• Leadership in line with the company’s values
• Self-Starter
• Influencer

Education

• Bachelor’s Degree or equivalent in Business or a related field advantageous 

Experience

• Minimum 5 – 10 years’ experience in Sales environment / Banking/ industry 
• Minimum 3 – 5 years’ experience in Leadership role.
• Good commercial understanding / awareness of best practice of outbound sales.

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Job Purpose

• To design, develop, and facilitate learning interventions using a variety of training methodologies to build knowledge, skills, and competencies that enhance individual performance and overall organisational capability at iTalk International, specifically within Telco campaigns.
• The role is responsible for delivering these initiatives in alignment with the organisation’s strategic objectives, ensuring that learning solutions effectively support operational performance and business outcomes.

Key Responsibilities

Facilitating Learning

• Provide input into the Training Needs Analyses process (through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives) and compile operational training plans.
• Scope and maintain L&D delivery project plans in line with operational requirements.
• Develop (or review) outcomes-based course material and learning interventions.
• Ensure seamless training delivery administration i.e. Training schedule development, communication with attendees, venue booking, production of learner manuals, ordering of learning aids, stationery, and equipment e.g., headsets etc.
• Facilitate and deliver learning interventions using a variety of blended learning methodologies to ensure achievement of required learning outcomes.
• Maintain and adhere to facilitation standards as outlined in the L&D QMS policies and procedures.
• Conduct Assessment and/or Moderation of learner Portfolios of Evidence.
• Track and report on implementation of operational training plans.

Evaluation of Learning Interventions

• Conduct pre and post training assessments to evaluate effective transference of learning in the operational environment.
• Provide input into the evaluation of the impact (ROI) and enhancement of learning interventions.

Reporting & Administration

• Capture, maintain and ensure data integrity of training records on L&D database and or relevant systems.
• Compile and submit weekly, monthly, bi- annual post training reports (i.e., Bottom Performers Report, Call Disposition report) and other ad hoc reports as required within agreed timelines
• Compile and maintain learner data input for Seta verification processes.

General

• May be required to attend meeting and/or perform duties as part of business model to meet campaign operational needs.

Requirements

Competencies

• Client focused /client centric
• Interacting with People
• Knowledge of adult learning principles
• Knowledge of South African learning and development legislation
• Facilitation experience of at least 3 years
• Retail experience will be an advantage
• Learning and Development or HR qualification
• Good planning, interpersonal and analytical skills
• Presentation and Facilitation skills. Effective writing and speaking skills in English and another official SA language
• Ability to drive critical, student-led dialogs about learning material.
• Excellent computer literacy in MS office (word, Excel, PowerPoint and Outlook)
• Experience of using digital technologies as a teaching tool will be an added advantage

Education

• Matric/Grade 12 (Essential)
• Facilitation Certificate (Essential)
• O-DETDP Certificate (Essential)
• B.com in HR (Advantage)
• Graphic design certificate (Advantage)
• Marketing certificate (Advantage)
• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list
• FAIS Regulatory examination for Representatives (RE5)
• If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points. If you registered for two (Advantage)
• Classes of Business (Personal plus Commercial), you required to have 18 CPD points. (Advantage)

Experience

• 3-5 years’ prior experience in a similar role
• Experience in the implementation of training programs and liaison with Services SETA
• Experience working with the SETAs

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Job Purpose

• The Human Resources Consultant is responsible for aligning business objectives with employees and management within designated business units. The role serves as a strategic partner to operations by driving people initiatives, improving employee engagement, and ensuring effective management of employee relations to support overall organisational performance.

Key Responsibilities

Strategic Business Partnering

• Partner with operational leadership to align HR strategies with business goals.
• Provide insight and recommendations on workforce planning, structure, and productivity.
• Support the delivery of a high-performance culture.

Employee Relations Management

• Manage and advise on disciplinary processes, grievances, and investigations.
• Ensure fair, consistent, and legally compliant handling of all employee relations matters.
• Represent the organisation in internal hearings and external forums where required.

Performance Management

• Support the implementation of performance management processes, including Performance Enhancement Programmes (PEP).
• Coach managers on managing underperformance and recognising high performance.
• Ensure consistency and fairness in performance management practices.

Attendance and Absenteeism Management

• Monitor attendance trends and identify areas of concern.
• Work with operations to implement interventions to reduce absenteeism.
• Support managers in managing excessive absenteeism cases.

Talent Management and Development

• Identify talent gaps and support succession planning initiatives.
• Facilitate employee development and training interventions.
• Support leadership development within operational teams.

Recruitment and Onboarding

• Support recruitment processes in collaboration with hiring managers.
• Ensure effective onboarding and induction of new employees.
• Drive initiatives to improve new hire integration and retention.

Employee Engagement and Culture

• Drive employee engagement initiatives and workplace culture programmes.
• Conduct employee check-ins, engagement sessions, and feedback initiatives.
• Support wellbeing and wellness programmes.

HR Compliance and Governance

• Ensure compliance with labour legislation and company policies.
• Maintain accurate HR records and documentation.
• Mitigate HR-related risks to the organisation.

HR Reporting and Analytics

• Analyse HR data (attrition, absenteeism, ER cases, performance trends).
• Provide regular HR reports and insights to management.
• Use data to drive proactive HR interventions.

Requirements

Competencies

• Microsoft office, especially Excel
• MS Excel and reporting tools
• Strong knowledge of South African Labour legislation:
• Labour Relations Act (LRA)
• Basic Conditions of Employment Act (BCEA)
• Employment Equity Act (EEA)
• Strong business and operational understanding
• Excellent communication and interpersonal skills
• Conflict resolution and problem-solving ability
• Analytical and data-driven decision making
• Ability to influence and build relationships
• High level of integrity and confidentiality

Education

• Grade 12
• Degree or Diploma in Human Resources, Industrial Psychology, or related field

Experience

• Minimum 3 – 5 years’ experience in an HR generalist role. 
• Experience in a contact centre -sales environment is advantageous 

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Job Purpose

• The Product Specialist plays a critical role in ensuring product initiatives are insight-led, well-governed, and effectively executed. This includes supporting product discovery, maintaining delivery discipline, monitoring commercial performance, and ensuring roadmap transparency across cross-functional teams.
• The role requires an individual who can balance innovation with operational rigour, someone comfortable identifying growth opportunities while ensuring structured execution and clear reporting.

Key Responsibilities

Product Insight & Analysis

• Gather, analyse, and synthesise customer, partner, and internal feedback
• Conduct structured competitor and market analysis to inform product decisions
• Support hypothesis-driven experimentation and validation initiatives
• Identify optimisation and feature opportunities based on performance metrics

Backlog, Roadmap & Delivery Governance

• Own and maintain backlog integrity, prioritisation tracking, and requirement clarity
• Ensure roadmap alignment, visibility, and accurate status reporting
• Maintain structured documentation of product decisions and release updates
• Coordinate requirements across engineering, operations, and commercial stakeholders
• Support QA, release readiness, and post-launch performance evaluation

Reporting & KPI Management

• Monitor product performance, usage trends, and commercial KPIs
• Develop and maintain structured dashboards and reporting packs
• Translate data into clear, actionable insights for leadership decision-making
• The ideal candidate is ambitious, commercially aware, and execution focused. You demonstrate intellectual curiosity and are comfortable testing new ideas, while maintaining strong delivery discipline and operational structure.
• You are confident managing product backlogs and roadmaps, preparing performance reports, and coordinating cross-functional delivery. At the same time, you bring a proactive mindset to identifying product enhancements and growth opportunities.
• A technical foundation — such as experience in Business Analysis, Product, BI, or data-focused roles — will be advantageous, particularly in environments where systems thinking, structured requirements, and performance analytics are critical.

Role Overview

• Product Specialist will support the continued growth and optimisation of its digital product portfolio. This role combines product insight, delivery governance, and performance management within a high-scale digital and payments environment.
• The successful candidate will contribute to product direction through structured analysis and experimentation, while maintaining strong operational control across backlog management, roadmap tracking, and stakeholder reporting. The role offers meaningful ownership and progression into broader product responsibility over time

Requirements

Competencies

• Strong analytical capability and structured problem-solving
• High attention to detail and execution discipline
• Ability to balance strategic thinking with operational delivery
• Proactive and accountable, with strong follow-through
• Effective communicator across technical and commercial stakeholders
• Comfortable working within Agile/Lean delivery environments
   

Education

• Bachelor’s degree in business, Technology, Economics, or related field.

Experience

• 3 – 5 years’ experience in Product, Business Analysis, or Fintech/Payments advantageous

Other Requirements

• Strong analytical skills; experience with Excel, SQL, or BI tools desirable

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Job Purpose

• The Account Executive: Agency Sales is responsible for driving revenue by selling outdoor advertising solutions to potential advertisers. This role blends hunting for new business with nurturing existing relationships, ensuring campaigns are delivered smoothly, and positioning the company as a trusted, go-to media partner.

Key Responsibilities

Sales & Revenue Generation

• Actively source and secure new business through cold calling, prospecting, networking, and market research.
• Grow revenue from existing clients by upselling, cross-selling, and presenting new opportunities.
• Achieve monthly, quarterly, and annual sales targets.

Client Relationship Management

• Build strong, long-term relationships with media agencies, marketers, brand managers, and procurement teams.
• Maintain regular check-ins with clients to understand upcoming campaigns, budgets, and brand objectives.
• Serve as the primary point of contact for assigned clients, ensuring quick turnaround on requests and proposals.

Campaign Planning & Proposal Development

• Prepare compelling proposals, media schedules, and presentations aligned with client objectives.
• Work closely with internal teams (operations, production, finance, marketing, etc.) to gather accurate inventory availability and pricing.
• Recommend formats, locations, and campaign durations that best serve client goals and budgets.

Market & Industry Insight

• Stay informed about competitor offerings, new site developments, and industry trends (e.g., DOOH expansion, data-led planning, mobile integration).
• Identify gaps or opportunities in the market and proactively share insights with management.

Operational Coordination

• Submit all booked campaigns accurately into internal systems, ensuring correct flighting dates, artwork deadlines, and production requirements.
• Liaise with production teams to ensure artwork is received, approved, printed, and installed on time.
• Monitor campaign delivery and ensure all campaign elements are executed as sold.

Reporting & Administration

• Maintain an up-to-date sales pipeline, client database, and weekly sales activity reports.
• Track client billing, ensure POs are received, and assist finance with payment follow-ups where necessary.
• Keep detailed records of meetings, feedback, and client communication.

Post-Campaign Delivery

• Provide clients with campaign proofs (photos, OMC data if applicable, post-campaign reports).
• Gather client feedback and identify opportunities for renewals or long-term partnerships.

Requirements

Competencies

• Understanding of outdoor media formats, production processes, OMC data, and campaign planning.
• Familiarity with agency processes and the media booking cycle
• Demonstrate honesty and integrity 
• Strive for Customer Centricity
• Innovate boldly
• Be both agile and entrepreneurial
• Build relationships and trust
• Be an agent of change
• Strong negotiation and closing ability
• Confidence in presenting to individuals and groups
• Ability to handle objections and build solutions on the fly
• Collaborative
• Proficiency in MS Office (PowerPoint, Excel, Outlook).

Education

• Matric

Experience and Other Requirements

• Minimum 2–3 years’ sales experience (OOH/Media sales preferred).
• Experience working with media agencies and or direct sales is a strong advantage
• Valid driver’s licence & own vehicle is a prerequisite