Product Specialist: Branded Vouchers (Sandton) at Blue Label Telecoms

Job Purpose

• The Product Specialist plays a critical role in ensuring product initiatives are insight-led, well-governed, and effectively executed. This includes supporting product discovery, maintaining delivery discipline, monitoring commercial performance, and ensuring roadmap transparency across cross-functional teams.
• The role requires an individual who can balance innovation with operational rigour, someone comfortable identifying growth opportunities while ensuring structured execution and clear reporting.

Key Responsibilities

Product Insight & Analysis

• Gather, analyse, and synthesise customer, partner, and internal feedback
• Conduct structured competitor and market analysis to inform product decisions
• Support hypothesis-driven experimentation and validation initiatives
• Identify optimisation and feature opportunities based on performance metrics

Backlog, Roadmap & Delivery Governance

• Own and maintain backlog integrity, prioritisation tracking, and requirement clarity
• Ensure roadmap alignment, visibility, and accurate status reporting
• Maintain structured documentation of product decisions and release updates
• Coordinate requirements across engineering, operations, and commercial stakeholders
• Support QA, release readiness, and post-launch performance evaluation

Reporting & KPI Management

• Monitor product performance, usage trends, and commercial KPIs
• Develop and maintain structured dashboards and reporting packs
• Translate data into clear, actionable insights for leadership decision-making
• The ideal candidate is ambitious, commercially aware, and execution focused. You demonstrate intellectual curiosity and are comfortable testing new ideas, while maintaining strong delivery discipline and operational structure.
• You are confident managing product backlogs and roadmaps, preparing performance reports, and coordinating cross-functional delivery. At the same time, you bring a proactive mindset to identifying product enhancements and growth opportunities.
• A technical foundation — such as experience in Business Analysis, Product, BI, or data-focused roles — will be advantageous, particularly in environments where systems thinking, structured requirements, and performance analytics are critical.

Role Overview

• Product Specialist will support the continued growth and optimisation of its digital product portfolio. This role combines product insight, delivery governance, and performance management within a high-scale digital and payments environment.
• The successful candidate will contribute to product direction through structured analysis and experimentation, while maintaining strong operational control across backlog management, roadmap tracking, and stakeholder reporting. The role offers meaningful ownership and progression into broader product responsibility over time

Requirements

Competencies

• Strong analytical capability and structured problem-solving
• High attention to detail and execution discipline
• Ability to balance strategic thinking with operational delivery
• Proactive and accountable, with strong follow-through
• Effective communicator across technical and commercial stakeholders
• Comfortable working within Agile/Lean delivery environments
   

Education

• Bachelor’s degree in business, Technology, Economics, or related field.

Experience

• 3 – 5 years’ experience in Product, Business Analysis, or Fintech/Payments advantageous

Other Requirements

• Strong analytical skills; experience with Excel, SQL, or BI tools desirable