HR Consultant (Randburg) at Blue Label Telecoms

Job Purpose

• The Human Resources Consultant is responsible for aligning business objectives with employees and management within designated business units. The role serves as a strategic partner to operations by driving people initiatives, improving employee engagement, and ensuring effective management of employee relations to support overall organisational performance.

Key Responsibilities

Strategic Business Partnering

• Partner with operational leadership to align HR strategies with business goals.
• Provide insight and recommendations on workforce planning, structure, and productivity.
• Support the delivery of a high-performance culture.

Employee Relations Management

• Manage and advise on disciplinary processes, grievances, and investigations.
• Ensure fair, consistent, and legally compliant handling of all employee relations matters.
• Represent the organisation in internal hearings and external forums where required.

Performance Management

• Support the implementation of performance management processes, including Performance Enhancement Programmes (PEP).
• Coach managers on managing underperformance and recognising high performance.
• Ensure consistency and fairness in performance management practices.

Attendance and Absenteeism Management

• Monitor attendance trends and identify areas of concern.
• Work with operations to implement interventions to reduce absenteeism.
• Support managers in managing excessive absenteeism cases.

Talent Management and Development

• Identify talent gaps and support succession planning initiatives.
• Facilitate employee development and training interventions.
• Support leadership development within operational teams.

Recruitment and Onboarding

• Support recruitment processes in collaboration with hiring managers.
• Ensure effective onboarding and induction of new employees.
• Drive initiatives to improve new hire integration and retention.

Employee Engagement and Culture

• Drive employee engagement initiatives and workplace culture programmes.
• Conduct employee check-ins, engagement sessions, and feedback initiatives.
• Support wellbeing and wellness programmes.

HR Compliance and Governance

• Ensure compliance with labour legislation and company policies.
• Maintain accurate HR records and documentation.
• Mitigate HR-related risks to the organisation.

HR Reporting and Analytics

• Analyse HR data (attrition, absenteeism, ER cases, performance trends).
• Provide regular HR reports and insights to management.
• Use data to drive proactive HR interventions.

Requirements

Competencies

• Microsoft office, especially Excel
• MS Excel and reporting tools
• Strong knowledge of South African Labour legislation:
• Labour Relations Act (LRA)
• Basic Conditions of Employment Act (BCEA)
• Employment Equity Act (EEA)
• Strong business and operational understanding
• Excellent communication and interpersonal skills
• Conflict resolution and problem-solving ability
• Analytical and data-driven decision making
• Ability to influence and build relationships
• High level of integrity and confidentiality

Education

• Grade 12
• Degree or Diploma in Human Resources, Industrial Psychology, or related field

Experience

• Minimum 3 – 5 years’ experience in an HR generalist role. 
• Experience in a contact centre -sales environment is advantageous