Learning And Development Facilitator (Randburg) at Blue Label Telecoms

Job Purpose

• To design, develop, and facilitate learning interventions using a variety of training methodologies to build knowledge, skills, and competencies that enhance individual performance and overall organisational capability at iTalk International, specifically within Telco campaigns.
• The role is responsible for delivering these initiatives in alignment with the organisation’s strategic objectives, ensuring that learning solutions effectively support operational performance and business outcomes.

Key Responsibilities

Facilitating Learning

• Provide input into the Training Needs Analyses process (through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives) and compile operational training plans.
• Scope and maintain L&D delivery project plans in line with operational requirements.
• Develop (or review) outcomes-based course material and learning interventions.
• Ensure seamless training delivery administration i.e. Training schedule development, communication with attendees, venue booking, production of learner manuals, ordering of learning aids, stationery, and equipment e.g., headsets etc.
• Facilitate and deliver learning interventions using a variety of blended learning methodologies to ensure achievement of required learning outcomes.
• Maintain and adhere to facilitation standards as outlined in the L&D QMS policies and procedures.
• Conduct Assessment and/or Moderation of learner Portfolios of Evidence.
• Track and report on implementation of operational training plans.

Evaluation of Learning Interventions

• Conduct pre and post training assessments to evaluate effective transference of learning in the operational environment.
• Provide input into the evaluation of the impact (ROI) and enhancement of learning interventions.

Reporting & Administration

• Capture, maintain and ensure data integrity of training records on L&D database and or relevant systems.
• Compile and submit weekly, monthly, bi- annual post training reports (i.e., Bottom Performers Report, Call Disposition report) and other ad hoc reports as required within agreed timelines
• Compile and maintain learner data input for Seta verification processes.

General

• May be required to attend meeting and/or perform duties as part of business model to meet campaign operational needs.

Requirements

Competencies

• Client focused /client centric
• Interacting with People
• Knowledge of adult learning principles
• Knowledge of South African learning and development legislation
• Facilitation experience of at least 3 years
• Retail experience will be an advantage
• Learning and Development or HR qualification
• Good planning, interpersonal and analytical skills
• Presentation and Facilitation skills. Effective writing and speaking skills in English and another official SA language
• Ability to drive critical, student-led dialogs about learning material.
• Excellent computer literacy in MS office (word, Excel, PowerPoint and Outlook)
• Experience of using digital technologies as a teaching tool will be an added advantage

Education

• Matric/Grade 12 (Essential)
• Facilitation Certificate (Essential)
• O-DETDP Certificate (Essential)
• B.com in HR (Advantage)
• Graphic design certificate (Advantage)
• Marketing certificate (Advantage)
• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list
• FAIS Regulatory examination for Representatives (RE5)
• If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points. If you registered for two (Advantage)
• Classes of Business (Personal plus Commercial), you required to have 18 CPD points. (Advantage)

Experience

• 3-5 years’ prior experience in a similar role
• Experience in the implementation of training programs and liaison with Services SETA
• Experience working with the SETAs