Call Centre Manager - Outbound Sales (Randburg) at Blue Label Telecoms

Job Purpose

• To lead, manage and ensure the effective and efficient operation of the Outbound Sales Call Centre. Implement divisional strategy, policies and procedures to achieve set goals (revenue targets), quality, and compliance, people development and performance management through innovative solutions.

Key Responsibilities

• Meet and exceed stipulated financial targets as they pertain to campaign under management.
• Meet and exceed primary sales key performance metrics across a balanced scorecard encompassing people, process, financial and stakeholder metrics.
• Management of joint business objectives in tandem with Quality, Compliance, HR, Information Technology and Client stakeholders across agreed, defined service levels.
• Optimize divisional operational productivity outputs as per agreed campaign performance remediation plans.
• Meet operational expenditure relative to agreed budgets.
• Tactical accountability for the daily management of the Outbound Sales call centre through the effective use of resources.
• Capability to oversee and manage the Call Centre, resource recruitment and performance management.
• Ensure systems and strategies implemented support the Sales targets and required standards.

Requirements

Competencies

• Good tactical insights into Campaign & Dialer management frameworks to facilitate operational execution
• Ability to champion challenge sales operational processes
• Good understanding of productivity and capacity
• Analytical
• Business Acumen [ability to make sound decision
• Strategic Thinker
• Leadership in line with the company’s values
• Self-Starter
• Influencer

Education

• Bachelor’s Degree or equivalent in Business or a related field advantageous 

Experience

• Minimum 5 – 10 years’ experience in Sales environment / Banking/ industry 
• Minimum 3 – 5 years’ experience in Leadership role.
• Good commercial understanding / awareness of best practice of outbound sales.