Job Vacancies at ACDC Dynamics SA

PURPOSE OF THE ROLE:

• To provide professional, technically accurate sales and customer service to retail, trade, industrial, and electrical contractor customers. The Technical Counter Salesperson is responsible for identifying customer requirements, recommending suitable electrical products, preparing quotations, processing sales, and ensuring that customers receive the correct products and technical support for their applications.

RESPONSIBILITIES:

• Assist walk-in customers, electricians, electrical contractors, maintenance personnel, and other trade customers with electrical product enquiries.
• Identify customer requirements and recommend suitable products based on the intended application, technical specifications, and budget.
• Provide accurate information on product features, specifications, compatibility, ratings, and applications.
• Explain the differences between products, including quality, performance, durability, and price.
• Refer complex technical enquiries to the Branch Manager, technical department, or qualified electrical personnel where necessary.
• Build and maintain professional relationships with regular customers.
• Prepare accurate customer quotations in accordance with company pricing policies.
• Process counter sales, invoices, customer orders, returns, and credit notes in accordance with company procedures.
• Follow up on outstanding quotations and convert enquiries into sales.
• Identify opportunities to upsell or cross-sell complementary products where appropriate.
• Maintain accurate customer and transaction records on the point-of-sale (POS) or ERP system

Requirements

• Grade 12 / Matric or equivalent. Electrical Qualification preferred.
• Previous experience in electrical retail, electrical wholesale, technical sales, or a related technical environment.
• Basic to intermediate knowledge of electrical products and their applications.
• Good numerical ability and attention to detail.
• Computer literacy, including email, spreadsheets, and point-of-sale or stock systems.
• Strong verbal and written communication skills.

go to method of application »

Description

Key account associate - Distribution

• ACDC Dynamics a leading manufacturer, importer and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and Dynamic Key Account Associate - Distribution. The Key Account Associate is assigned a set group of customers.
• The Key Accounts Associate – Distribution is responsible for supporting and developing relationships with key customers within the electrical wholesale and distribution channel.
• The role focuses on providing excellent customer service, processing and managing orders, coordinating deliveries, supporting sales activities, and ensuring that key accounts receive accurate, timely, and professional service.

RESPONSIBILITIES:

• Develop and maintain strong working relationships with assigned key accounts.
• Act as a primary point of contact for customer enquiries, orders, quotations, and product information.
• Understand customer requirements and identify opportunities to improve service and grow sales.
• Maintain regular communication with customers regarding orders, stock availability, lead times, and deliveries.
• Handle customer complaints and queries professionally and ensure timely resolution.
• Support the Key Accounts Manager with account reviews, customer meetings, and sales initiatives. Identify opportunities to increase sales within existing key accounts.
• Assist in identifying new customers and distribution opportunities.
• Promote new products, brands, promotions, and supplier initiatives.
• Monitor customer buying patterns and identify potential sales opportunities.
• Support sales campaigns and company initiatives aimed at increasing revenue and market share

Requirements

• 2–4 years' experience in sales, internal sales, customer service, key accounts, or distribution.
• Experience within the electrical wholesale, electrical distribution, hardware, construction, or technical products industry would be highly advantageous.
• Experience working with an ERP, CRM, or sales/order management system.
• Experience dealing with trade customers, contractors, wholesalers, retailers, or distribution accounts would be beneficial Ability to establish new markets/ establish new business relationships and train clients on products

go to method of application »

Description

• ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and Dynamic Internal Sales Manager for our head office in Edenvale.
• The Internal Sales Manager is responsible for leading and managing the internal sales team.
• The ideal candidate will have strong knowledge of electrical products, experience in wholesale or distribution, and proven leadership abilities.

Key Responsibilities

Sales & Customer Management

• Manage and motivate the internal sales team to achieve sales targets and KPIs.
• Develop and maintain strong relationships with contractors, electricians, industrial clients, and retail customers.
• Ensure timely and accurate preparation of quotations, tenders, and pricing.
• Handle escalated customer queries, complaints, and account issues professionally.
• Identify upselling and cross-selling opportunities across product ranges.
• Work closely with external sales representatives to support customer growth.

Team Leadership

• Supervise, coach, and train internal sales staff.
• Monitor staff performance and provide regular feedback and development plans.
• Schedule workloads and ensure adequate customer support coverage.
• Promote a high-performance and customer-focused culture.

Operational Management

• Ensure accurate order processing, invoicing, and follow-up.
• Monitor stock availability and coordinate with procurement and warehouse teams.
• Assist in managing pricing structures, margins, and discount controls.
• Ensure compliance with company policies and procedures.
• Prepare sales reports, forecasts, and performance analysis.

Business Development

• Support branch growth initiatives and strategic sales plans.
• Identify new business opportunities and target markets.
• Maintain awareness of competitor activity and market trends within the electrical industry.

Requirements

• Diploma or qualification in Sales, Business Management, or Electrical Engineering (advantageous).
• 5+ years’ experience in electrical wholesale or distribution sales.
• 2+ years’ experience in a supervisory or management role.
• Strong knowledge of electrical products, components, and industry terminology.
• Proficiency in ERP systems and Microsoft Office.

go to method of application »

Description

• ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for a highly skilled and experienced Workshop Repairs Manager to join our driven Team, based at our Head Office in Longmeadow.

Job Purpose

• To oversee and manage the daily operations of the repairs workshop, ensuring efficient, safe, and high-quality repair of electrical products and equipment. The role is responsible for leading the workshop team, maintaining service standards, optimizing turnaround times, and supporting the overall business objectives of the electrical wholesale operation.

Key Responsibilities

Workshop Operations Management

• Plan, organize, and supervise all workshop repair activities.
• Ensure timely diagnosis, repair, and testing of electrical equipment.
• Monitor workflow to meet turnaround time targets and customer expectations.
• Implement and maintain standard operating procedures (SOPs).

Team Leadership & Development

• Manage, train, and mentor workshop technicians and support staff.
• Allocate tasks and monitor team performance.
• Conduct performance reviews and identify training needs.
• Promote a culture of accountability, teamwork, and continuous improvement.

Quality Control & Compliance

• Ensure all repairs meet quality standards and manufacturer specifications.
• Enforce health and safety regulations and company policies.
• Maintain compliance with relevant electrical and safety standards.
• Conduct final inspections and approvals on completed repairs.

Customer Service & Stakeholder Engagement

• Liaise with internal sales teams and customers regarding repair status and technical queries.
• Handle escalations, complaints, and warranty claims professionally.
• Provide technical support and recommendations when required.

Inventory & Resource Management

• Manage spare parts inventory and ensure availability of critical components.
• Coordinate procurement of tools, equipment, and consumables.
• Monitor and control workshop expenses and budgets.

Reporting & Administration

• Maintain accurate records of repairs, service reports, and job tracking.
• Prepare regular reports on workshop performance (e.g., turnaround time, productivity, costs).
• Use ERP or workshop management systems effectively.

Requirements

Education

• Diploma or Degree in Electrical Engineering or related field (preferred).
• Trade Test Certificate (Electrician or similar) is advantageous.
• 5+ years’ experience in electrical repairs or technical workshop environment.
• 2–3 years in a supervisory or management role.
• Experience within an electrical wholesaler or similar industry is advantageous.

Skills & Competencies

• Strong technical knowledge of electrical products and systems.
• Leadership and people management skills.
• Problem-solving and decision-making ability.
• Good communication and interpersonal skills.
• Proficiency in workshop systems and Microsoft Office.
• Strong organizational and time management skills.

go to method of application »

Description

Key Responsibilities:

Customer Assistance

• Greet and assist customers in a friendly and professional manner.
• Provide product information and guidance to customers to help them make informed purchasing decisions.
• Handle customer inquiries and resolve any issues promptly.

Sales Support

• Support the sales team in achieving store targets and goals.
• Assist in setting up product displays and ensuring they are visually appealing.
• Keep the sales floor organized, clean, and stocked with products.

Inventory Management

• Assist with receiving, unpacking, and organizing inventory.
• Conduct regular stock checks and report discrepancies to the management.
• Ensure products are correctly priced and labeled.

Store Maintenance

• Maintain the cleanliness and tidiness of the store, including shelves, counters, and displays.
• Ensure that health and safety standards are adhered to within the store environment

Requirements

• 2 – 4 years’ experience
• Computer Literate
• Attention to detail
• Exceptional Customer Service
• Matric/ Grade 12 (NSC)
• Tertiary Qualification is advantageous