Job Vacancies at BankservAfrica

Your key responsibilities include:

Stakeholder Management

• Manage the delivery of internal and external stakeholder requirements/SLA’s and resolve escalated issues
• Written proposals or presentations aimed at changing practices within or across business units to external clients
• Negotiation with customers or suppliers over price, contracts or services

Strategic Alignment

• Ensure team and individual goals are aligned to BU strategy, corporate scorecard  well documented, clearly understood and regularly reviewed ,cascades to all direct reports

Initiatives/ projects for continuous improvement

• Identify and scope opportunities for improvement / innovation 
• Deploy client or company specific projects in line with company standards and in agreement with line manager
• Align with new technology and processes

Daily Operational functions

• Accountable for all aspects of day-to-day operations IT technology command centre
• Provide leadership to ensure operational activities are completed and meet business needs
• Proactively manage the identification and resolution of problems occurring in the operational environment to minimise or eliminate the impact on business
• Problem solving of broad and complex issues , involving more than one area of the business. Solutions will often be arrived at through the stewardship of a project team, involve significant financial risk and require board approval.
• Highlight Anomalies and trends to both internal and external stakeholders 
• Update and maintain the sensitivity calendar, maintenance schedules .
• PASA & CSARB communication 
• Prepare management & Customer Reports 

Disaster Recovery/Operational Resilience 

• Ensure regular DR runs are scheduled and conducted
• Provide and update external schedule for DR test
• Raise any concerns or highlight lessons learnt 
• Maintain DR procedures for alternate sites/environments
• Make necessary decision to initiate alternate processing and solutions 

QUALIFICATIONS / KNOWLEDGE

• Product and system knowledge
• Business Process improvement 
• Required computer literacy levels
• Payment Processing 
• A bachelor’s degree or equivalent 3 years degree is preferred advantage 
• Cloud & technology knowledge and experience
• ITIL 4
• ITSM - MANAGEMENT 

EXPERIENCE

• Mastery of the concepts and principles of a specialist field, ability to manage other professionals in this field
• Experience in Payments systems and products
• Minimum 8 years’ experience information technology field, including 5 years in a supervisory, team lead, or project manager capacity or an equivalent combination of education and experience
• Leadership or management experience with a maximum substitution of two years
• Proven experience as IT Operations Manager
• Experience with system installation, configuration and analysis
• Thorough knowledge of networks, Infrastructure, application and cloud computing
• Knowledge of data protection operations and legislation (e.g. GDPR, PCI , POPIA)
• Leadership and People management 
• Ability to manage multiple projects and teams 
• Excellent communication skills written and verbal 
• Problem-solving aptitude
• Technology change management 
• ITSM Service management processes 

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Your key responsibilities include:

• Review company’s business processes for enhancing effectiveness and benchmark with Industry Best Practice
• Working collaboratively with stakeholders to implement C.I. initiatives to drive cost reduction and service delivery across the business
• Engage with key internal and external stakeholders to change behavior to drive process improvement in a positive manner
• Compile the business case for improvements as well as track the value realized vs initiatives
• Vendor management to ensure projects are completed within the required timelines
• Analysis of the Wholesale cash supply chain encompassing: 
• Modelling – optimization, scenario planning
• Network design and modelling to create an optimized service strategy e.g. Centralised vs Decentralised vs Hybrid Model
• Industry footprint analysis and support. Identify future service points and review current footprint efficiency and cost
• Scenario planning of possible future events (process, cost, behavioral changes)
• Adhoc analysis and root cause analysis
• Create and participate in the implementation of the continuous improvement plan utilizing project management methodology
• Long Term Strategic Planning
• Forecast and Requirements Planning (High Level)
• Capacity Requirements (Centres)
• Insurance Limit Requirements
• Assist with projecting the impact of specific events
• Balance Sheet Relief Mechanism Analysis and Optimisation
• Model and determine industry requirements
• Optimise national allocation of balance sheet relief
• Influence stakeholders to buy in and implement (SARB, Banks, Service Providers)
• Industry Project Support
• Systems: NCMS & ICMS
• Team member of industry
• Identify Cashlogix requirements
• Identify system integration requirements
• Ensure system and enhancements will be to the benefit of industry
• Propose process enhancements that will improve industry efficiencies and automation
• Ensure processes are supported through new system modules and enhancements

Projects

• Assist with industry system improvements
• Simplify and automate departmental process and systems
• Department Support
• Assist internal departments with analysis and modelling
• Assist in the implementation of the department’s operational strategy
• Assist with system issues and driving enhancements
• Assist with ensuring vendor invoices are validated and loaded for on time payment

Coin

• Planning and distribution
• Plan and forecast SARB orders in order to maintain optimal levels of coin on a national basis for the industry 
• Liaise with the banks and industry stakeholders to accurately forecast coin demand utilizing historical information obtained from the ICMS and BMA data.  Facilitate a collaborative planning process to achieve this.
• Analyze historical data and trends for the order requirements in order to compile a 12 month view to be submitted annually to the SARB
• Conduct a review of the 12 month order requirement and review orders each quarter for submission to SARB.

Operational execution

• Inventory management- Manage and oversee inventory holdings on a national basis in order to meet supply and demand
• Balance all cash centres and allocate surplus coin to deficit cash centres by denomination 
• Determine delivery dates according to projected requirements.
• Ensure that deliveries to centres are aligned to the required inventory levels.
• Expedite coin for SARB and inter centre movements where issues are projected.
• Keep abreast with the SA Mint coin distribution to the regions

Cost management 

• Comply with the prescribed budget allocated by the SARB
• Efficiently coordinate the initialization of trucks to ensure optimal inter centre movements.
• Timeously escalate any deviations pertaining to the SARB budget to the Managing Director
• Verify invoices for ad hoc activities related to inter centre movements

Reporting

• Compile the monthly DOC analysis
• Compile a monthly and weekly inventory report to accurately depict inventory positions
• Obtain a history of clearances and orders from BankServ in order to complete a trend analysis for banks and SBV. Report on the findings on a monthly basis

Industry 

• Processes 
• Analyze and monitor the GL positions to ensure that the minimum levels are reached
• Conduct an analysis of cash flows in and out of major distribution centres and catchment areas and recommend changes in order to improve the system taking into account the impact on general ledger positions and associated Industry/SARB costs
• Demonstrate expertise of the settlement rules and implement corrective action to the banks and centres when required
• Create interventions in cases where GL’s and costs associated with that exceeds targets. 
• Identify the industry end to end GL impacts and map and implement the corrective actions
• Present analysis reports to management to assist in the decision making process

Industry Reporting

• Report on GL and GL trends on a daily, monthly and year on year basis. Conduct an analysis on the trends highlighted at both the bank and centre level
• Manage the development and interpretation of PCH settlement rules at cash centres
• Verify that participation percentage calculations are accurate and distributed to the banks timeously on a monthly basis
• Act as an industry representative in the various forums (e.g. ICMF, coin committee, service providers, other initiatives)
• Initiate projects at industry level which will be beneficial for the cash industry.  Projects may cover compliance, optimization, and cost saving.
• Draw information from various sources to compile a monthly benefit review report for the banks and provide a detailed analysis and recommendations where necessary
• Report on SARB interactions on a monthly basis and identify opportunities for improvements.  Influence stakeholders to implement initiatives.
• Verify invoices received from SARB related to CIS deposits and withdrawals, box fees and advalorem costs on a monthly basis. Identify possible discrepancies and engage with SARB to rectify
• Track, monitor and report on settlement rule compliance on a monthly basis
• Engage in a Sales and Operational  Process (S&OP) with the banks
• Industry  and Department Projects and innovation (Examples)
• Automation of float calculations
• Document rules for Host float calculations
• Improve coin planning process
• Initiate best practice industry initiatives.  Influence and implement.

Business Continuity 

• Draft a contingency plan for the “industry team”
• Create a business continuity plan for the Industry and co-ordinate for the CashLogix team

Continuous Improvement

• Review company’s business processes for enhancing effectiveness and benchmark with Industry Best Practice
• Work collaboratively with stakeholders to implement C.I. initiatives to drive cost reduction and service delivery across the business
• Engage with key internal and external stakeholders to change behaviour to drive process improvement in a positive manner
• Compile the business case for improvements as well as track the value realised vs initiatives

Processes

• Team member of industry initiatives 
• Identify Cashlogix requirements
• Identify process integration requirements.
• Ensure system and enhancements will be to the benefit of industry.
• Propose process enhancements that will improve industry efficiencies and automation.
• Ensure process are supported through new system modules and enhancements.
• Conduct market research focusing on innovative ways of customer service, cost reduction and implement within the industry and/or department 
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance the quality, efficiency and output

Staff Management

• Manage staff and oversee that all functions are in line with relevant legislation as well as company policy
• Responsible to communicate all changes affecting industry stakeholders to the banks and SBV
• Create a department continuity plan to ensure that daily operational requirements are met in the absence of a team member
• Lead employees using a performance management and development processes that provides an overall context to encourage employee contribution including career aspirations, feedback and performance development planning
• Review and align scorecards and ensure that it is consistent with the overall mission, vision and values of the organization
• Conduct appraisals bi-annually
• Provide on-going feedback to employees regarding their functional areas
• Drive a culture of continuous improvement within the team

QUALIFICATIONS / KNOWLEDGE

• B Industrial Engineering (Hons) / BSc/BTech 
• SAPICS certification- advantageous
• Advanced knowledge of MS Office suite

EXPERIENCE

• 5 years’ experience within a similar role including the following:
• 3 years continuous improvement4 years planning experience
• 2 years management experience
• 4 years experience within an analytical role encompassing operational research and modelling
• Experience with ERP/Planning/Planning systems

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Your key responsibilities include:

• Determine scope of testing, including impact, risk and prioritisation.
• Creation of test plans.
• Develop detailed test scenarios, test cases, test scripts, and test data based on requirements. 
• Assist in testing new application systems as well as enhancements to existing systems. 
• Apply advanced testing techniques on system software, record and interpret results.
• Oversee execution of prepared test cases and test scenarios by software testers.
• Ensures adherence to the enterprise-wide testing policy and test strategy/strategies.
• Manage the defect resolution process through  Identifying, documenting, and tracking defects and issues using bug tracking tools.
• Prepare test progress reports for distribution to project stakeholders.
• Provide regular updates on test progress to the test lead, project managers and software teams. 
• Provide test assistance to existing clients to meet testing requirements.
• Create onboarding test plans and provide test assistance to new clients during the onboarding process. 

QUALIFICATIONS / KNOWLEDGE

• Degree or Diploma 
• Test Certification - ISEB Test Certification
• Required computer literacy levels
• JSON API testing experience, Postman scripting, ISO20022 will be advantageous

EXPERIENCE

• Minimum 8 to 10 years related experience
• Experience in Financial / Payment industry will be advantageous
• Experience in cloud computing will be advantageous
• Experience in Testing large platforms in a Financial Services environment
• Experience in automated testing advantageous

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Your key responsibilities include:

• Assist in testing new application systems as well as enhancements to existing systems
• Execute prepared test cases and test packs
• Assist with preparation of test data
• Apply advanced testing techniques on system software
• Record and interpret results
• Log issues encountered for resolution
• Regression testing
• Liaise with Test manager, Test analysts, Project managers , Software development teams and Business product owners in terms of test execution progress
• Provide test assistance to external clients during User acceptance test cycles
• Provide test support to new clients during the onboarding testing process

QUALIFICATIONS / KNOWLEDGE 

• Minimum Matric with Mathematics
• A tertiary qualification in IT, Business, or Finance  
• ISTQB foundational certificate will be advantageous

EXPERIENCE 

• Experience in Financial / Payment industry will be advantageous.
• Minimum 2 to 3 years’ experience in software testing 
• Clear understanding of the testing life cycle within the SDLC

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Your key responsibilities include:

• BankservAfrica’ s payment clearing services enable the smooth, efficient processing and settlement of millions of interbank transactions daily, across the digital, retail, financial, bulk-clearing in South Africa which extends to the SADC region. 

Command Centre operators perform these specialized tasks daily. 

• Command Centre operators perform Start of Day procedures on backend systems as per run instructions.
• Command Centre operators perform Back-end and Front-End Delivery Clean-up and ensure all Core processes are set to an Active state 
• Ensure all Applications are in running mode. 
• During processing ensure that all jobs executed complete successfully 
• Ensure processing of inward and outward batch files across all production services.
• During processing confirm that all End of Day processes complete successfully.
• Execute daily backups. 
• During processing ensure that all Settlement notification messages are submitted to SARB/SAMOS for settlement and acknowledgement messages are received back on the day.

Service Monitored by the Command Centre Operations include. 

• All payment stream Batch Services
• EFT – Electronic Funds Transfer,
• Integrated Cash Management Service (ICMS) and National Cash Management Service (NCMS)  , 
• Dual Message Clearing & Settlement, (DMC&S)
• Authenticated Collections (AC) / Mandates 
• Account Verification Service (AVS)
• Realtime Clearing (RTC) 
• ATM and POS SMS
• Transactions Cleared on Immediate Basis (TCIB)

Realtime Services:

• ATM SMS, POS SMS, RTC, AVS, 3D Secure, MasterCard, UPI, AC Real-time, PayShap & Craft
• Fraud Intelligence (FI)

Settlement Services

• Settlement notification messages for Samos, RTGS and Swift application monitoring. Including Settlement message partners .

Network 

• Intermapper and Managed Network Services (MNS)

File Delivery Monitoring

• Command Centre Operators fulfil a critical role in Problem resolution. 
• Their responsibilities include following up on Rejected files, Duplicate file checking, Incorrect File Structure, File/s acknowledgement not received from bank/s. Third Party Payment System Operators Direct submission user. 
• Contacting bank/s that performs below the required success threshold for online transactions. Updating of user profile e.g., Limits / Nominated details / Generation numbers 24 x 7.
• Proactive monitoring, identification, and timeous escalation to ensure resolution of problems occurring in the operational environment to minimize or eliminate the impact on processing and Service Levels. 

Escalation and Communication and reporting responsibilities.

• Ensure timeous and accurate logging of Incidents and RFS when they occur (as per SLA). RFS to be managed until closure. 
• Report and escalate any alerts or anomalies detected by the monitoring and processing of services on the Inter Observability Platform. (IOP)
• Report any end user technology /equipment malfunction to IT Support 
• Timeous and accurate Customer communications (Within SLA) to Management/Internal stakeholders. 
• Ensure group emails are monitored; customer queries are responded to within SLA. 
• Proactively identify system / processing issues through effective monitoring, escalate any abnormalities to the correct internal support, business Units and external clients as per escalation procedure “SMS and E-Mail” notifications 
• Deliver on Corporate score card and Business Unit goals. 
• Ensure that all automated Jira Service Management tasks are completed, hand over documents, are updated and signed off daily. Anomalies to be carried to the next shift and managed until resolved.

Command Centre Operators: Compliance and Risk

• Operate as per standard operating procedures.
• Deliver on internal and external stakeholder requirements/ SLAs.
• Manage and maintain good stakeholder relationships.
• Comply with relevant policies & procedures, regulation, and legislation.
• Ensure all policies and procedures are read, understood, and acknowledged. 
• Identify and escalate risks appropriately. 
• Assist fellow team members to ensure understanding of required deliverables 
• Contribute to the development of a positive team culture.

QUALIFICATIONS / KNOWLEDGE

• Matric 
• Proficient in MSOffice
• CompTIA A+ Certification 
• CompTIA Network + Certification 
• Basic knowledge of executing Linux commands
• AWS Technical Essential Certification advantageous 
• Knowledge of core AWS services 
• Monitoring operating systems to ensure, processing, availability, capacity, and performance levels are met as per agreed service levels.

EXPERIENCE

• Experience with monitoring solutions such as CloudWatch, Prometheus, Grafana will be advantageous.
• Strong experience in customer engagement 
• Good communication skills, both written and verbal
• 5 to 10 years’ experience in payments or Fintech domain and understanding of the payment process flows (Understanding of BankservAfrica systems and processes an advantage)
• Experience working a 24 x 7 shift on a rotational basis 
• Working in the Payment Industry is advantageous. 

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Your key responsibilities include:

• Acts as a technical expert addressing problems on systems integration, compatibility and multiple platforms
• Analyse and solve problems and incidents on production, UAT and development environments
• Develops, modifies, maintains, and deploys assigned microservices. Test existing and new code. (TDD) Write Unit Test and Integration Test for microservices. Source code must adhere to Standard coding principles and design patterns (GOF).
• Maintain monitoring and alerting application.
• Firm understanding of CICD pipelines, Containerization, and automation. 
• Effectively manage the delivery of short to medium term goals
• Analyse and solve problems and incidents on production, UAT and development environments
• Monitor the operation of assigned programs and respond to problems by diagnosing and correcting errors in logic and coding.
• Provide 24/7 support of applicable systems
• Plan and organise work activities according to timelines and targets
• Demonstrate innovative thinking in area of expertise and translate this into business process / solutions / working practice improvements
• Provide feedback on work within own area of expertise and proactively seek out feedback
• Display professional discipline (punctuality, etc.)

QUALIFICATIONS / KNOWLEDGE

• Degree or Diploma or relevant experience 
• Knowledge of development and analysis SQL knowledge, C-based (OO language) i.e., JAVA, etc. Preferred Language Golang

EXPERIENCE

• Min 6 to 8 years related experience
• 1 year experience – Cloud Platform 
• 1 year experience – K8s
• 2 years’ experience – Docker
• 2-3 years’ experience – Software Development
• 2 years’ experience – Cloud based CI/CD

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Your key responsibilities include:

• Health and Safety Compliance: Ensure compliance with local, national and international health and safety laws, regulations, frameworks and standards. Conduct monthly inspections and quarterly audits of all real estate to identify risks and ensure adherence to SHE policies.
• Policy Development and Implementation: Develop, implement, and review Occupational Health and Safety (OHS) policies, operating model, procedures, guidelines and frameworks. Develop and implement a zero harm strategy across the organisation on premises and off the premises covering internal and external stakeholders to reduce incidents and accidents. Communicate policies effectively across all departments and levels of the organization.
• Risk Management: Identify potential hazards, conduct risk assessments, and implement mitigation strategies. Investigate incidents, accidents, or near misses, and ensure corrective actions are implemented. Serve as the Risk Management Custodian within the Facilities Management department.
• Training and Awareness: Develop and deliver OHS training programs for employees and contractors. Promote awareness campaigns to foster a culture of SHE and drive employee participation and feedback on training programs.
• Emergency Preparedness: Develop and test emergency response plans for scenarios like fire, medical emergencies, and evacuations. Coordinate drills with government authorities and ensure readiness of emergency teams and resources.
• Stakeholder Collaboration: Liaise with regulators, auditors, and external bodies to ensure compliance and continuous improvement. Collaborate with internal departments to integrate SHE considerations into business operations.
• Reporting and Documentation: Maintain accurate records of safety audits, incident reports, training sessions, and certifications. Prepare regular reports on OHS performance with a full SHE view and present to Exco and Management.
• Technology: Implement SHE technology to drive innovation for a high performing safety culture. Implement technology to produce monitoring and measurement of SHE performance indicators.
• Environmental, Social and Governance (ESG) Compliance: Function as the ESG Custodian to drive the company's ESG targets such as the reduction of the company environmental footprint. Ensure compliance with local and international ESG standards, laws and frameworks.
• Contractor management: Ensure that all contractors are managed according to SHE regulations, policies, frameworks and standards including compliance with the Building Regulations and relevant Acts and various industry regulations. Review and approve contractor safety documentation in accordance with the OHS Act.
• Offsite compliance: Ensure that all external events which includes physical inspections of external premises align with company objectives, the OHS Act and SHE services.
• Client satisfaction: Ensure all stakeholders are satisfied via various review platforms.

QUALIFICATIONS / KNOWLEDGE

• Bachelor’s or BTech 3 to 4 year degree in Occupational Health and Safety Management or a related field.
• Relevant additional qualifications in OHS and Environmental disciplines will be advantageous such as:
• South African Institute of Occupational Safety and Health (SAIOSH)
• National Examination Board in OHS (NEBOSH) 
• South African Auditor and Training Certification Authority (SAATCA) certification that cover both ISO 45001 and ISO 14001

EXPERIENCE

• 8+ years of experience in SHE management, preferably in a corporate or financial services environment.
• 5+ years in management.
• Proven track record of implementing and maintaining safety systems and processes with an expert level application of the OHS Act.