Manager Continuous Improvement - (637) at BankservAfrica

Your key responsibilities include:

• Review company’s business processes for enhancing effectiveness and benchmark with Industry Best Practice
• Working collaboratively with stakeholders to implement C.I. initiatives to drive cost reduction and service delivery across the business
• Engage with key internal and external stakeholders to change behavior to drive process improvement in a positive manner
• Compile the business case for improvements as well as track the value realized vs initiatives
• Vendor management to ensure projects are completed within the required timelines
• Analysis of the Wholesale cash supply chain encompassing: 
• Modelling – optimization, scenario planning
• Network design and modelling to create an optimized service strategy e.g. Centralised vs Decentralised vs Hybrid Model
• Industry footprint analysis and support. Identify future service points and review current footprint efficiency and cost
• Scenario planning of possible future events (process, cost, behavioral changes)
• Adhoc analysis and root cause analysis
• Create and participate in the implementation of the continuous improvement plan utilizing project management methodology
• Long Term Strategic Planning
• Forecast and Requirements Planning (High Level)
• Capacity Requirements (Centres)
• Insurance Limit Requirements
• Assist with projecting the impact of specific events
• Balance Sheet Relief Mechanism Analysis and Optimisation
• Model and determine industry requirements
• Optimise national allocation of balance sheet relief
• Influence stakeholders to buy in and implement (SARB, Banks, Service Providers)
• Industry Project Support
• Systems: NCMS & ICMS
• Team member of industry
• Identify Cashlogix requirements
• Identify system integration requirements
• Ensure system and enhancements will be to the benefit of industry
• Propose process enhancements that will improve industry efficiencies and automation
• Ensure processes are supported through new system modules and enhancements

Projects

• Assist with industry system improvements
• Simplify and automate departmental process and systems
• Department Support
• Assist internal departments with analysis and modelling
• Assist in the implementation of the department’s operational strategy
• Assist with system issues and driving enhancements
• Assist with ensuring vendor invoices are validated and loaded for on time payment

Coin

• Planning and distribution
• Plan and forecast SARB orders in order to maintain optimal levels of coin on a national basis for the industry 
• Liaise with the banks and industry stakeholders to accurately forecast coin demand utilizing historical information obtained from the ICMS and BMA data.  Facilitate a collaborative planning process to achieve this.
• Analyze historical data and trends for the order requirements in order to compile a 12 month view to be submitted annually to the SARB
• Conduct a review of the 12 month order requirement and review orders each quarter for submission to SARB.

Operational execution

• Inventory management- Manage and oversee inventory holdings on a national basis in order to meet supply and demand
• Balance all cash centres and allocate surplus coin to deficit cash centres by denomination 
• Determine delivery dates according to projected requirements.
• Ensure that deliveries to centres are aligned to the required inventory levels.
• Expedite coin for SARB and inter centre movements where issues are projected.
• Keep abreast with the SA Mint coin distribution to the regions

Cost management 

• Comply with the prescribed budget allocated by the SARB
• Efficiently coordinate the initialization of trucks to ensure optimal inter centre movements.
• Timeously escalate any deviations pertaining to the SARB budget to the Managing Director
• Verify invoices for ad hoc activities related to inter centre movements

Reporting

• Compile the monthly DOC analysis
• Compile a monthly and weekly inventory report to accurately depict inventory positions
• Obtain a history of clearances and orders from BankServ in order to complete a trend analysis for banks and SBV. Report on the findings on a monthly basis

Industry 

• Processes 
• Analyze and monitor the GL positions to ensure that the minimum levels are reached
• Conduct an analysis of cash flows in and out of major distribution centres and catchment areas and recommend changes in order to improve the system taking into account the impact on general ledger positions and associated Industry/SARB costs
• Demonstrate expertise of the settlement rules and implement corrective action to the banks and centres when required
• Create interventions in cases where GL’s and costs associated with that exceeds targets. 
• Identify the industry end to end GL impacts and map and implement the corrective actions
• Present analysis reports to management to assist in the decision making process

Industry Reporting

• Report on GL and GL trends on a daily, monthly and year on year basis. Conduct an analysis on the trends highlighted at both the bank and centre level
• Manage the development and interpretation of PCH settlement rules at cash centres
• Verify that participation percentage calculations are accurate and distributed to the banks timeously on a monthly basis
• Act as an industry representative in the various forums (e.g. ICMF, coin committee, service providers, other initiatives)
• Initiate projects at industry level which will be beneficial for the cash industry.  Projects may cover compliance, optimization, and cost saving.
• Draw information from various sources to compile a monthly benefit review report for the banks and provide a detailed analysis and recommendations where necessary
• Report on SARB interactions on a monthly basis and identify opportunities for improvements.  Influence stakeholders to implement initiatives.
• Verify invoices received from SARB related to CIS deposits and withdrawals, box fees and advalorem costs on a monthly basis. Identify possible discrepancies and engage with SARB to rectify
• Track, monitor and report on settlement rule compliance on a monthly basis
• Engage in a Sales and Operational  Process (S&OP) with the banks
• Industry  and Department Projects and innovation (Examples)
• Automation of float calculations
• Document rules for Host float calculations
• Improve coin planning process
• Initiate best practice industry initiatives.  Influence and implement.

Business Continuity 

• Draft a contingency plan for the “industry team”
• Create a business continuity plan for the Industry and co-ordinate for the CashLogix team

Continuous Improvement

• Review company’s business processes for enhancing effectiveness and benchmark with Industry Best Practice
• Work collaboratively with stakeholders to implement C.I. initiatives to drive cost reduction and service delivery across the business
• Engage with key internal and external stakeholders to change behaviour to drive process improvement in a positive manner
• Compile the business case for improvements as well as track the value realised vs initiatives

Processes

• Team member of industry initiatives 
• Identify Cashlogix requirements
• Identify process integration requirements.
• Ensure system and enhancements will be to the benefit of industry.
• Propose process enhancements that will improve industry efficiencies and automation.
• Ensure process are supported through new system modules and enhancements.
• Conduct market research focusing on innovative ways of customer service, cost reduction and implement within the industry and/or department 
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance the quality, efficiency and output

Staff Management

• Manage staff and oversee that all functions are in line with relevant legislation as well as company policy
• Responsible to communicate all changes affecting industry stakeholders to the banks and SBV
• Create a department continuity plan to ensure that daily operational requirements are met in the absence of a team member
• Lead employees using a performance management and development processes that provides an overall context to encourage employee contribution including career aspirations, feedback and performance development planning
• Review and align scorecards and ensure that it is consistent with the overall mission, vision and values of the organization
• Conduct appraisals bi-annually
• Provide on-going feedback to employees regarding their functional areas
• Drive a culture of continuous improvement within the team

QUALIFICATIONS / KNOWLEDGE

• B Industrial Engineering (Hons) / BSc/BTech 
• SAPICS certification- advantageous
• Advanced knowledge of MS Office suite

EXPERIENCE

• 5 years’ experience within a similar role including the following:
• 3 years continuous improvement4 years planning experience
• 2 years management experience
• 4 years experience within an analytical role encompassing operational research and modelling
• Experience with ERP/Planning/Planning systems