Job Opportunities at Nedbank

Job Responsibilities

Leadership & Stakeholder Management

• Build and maintain strong relationships with Product Owners and key stakeholders to deliver customer-centric technology solutions.
• Drive collaboration across teams, fostering innovation, accountability, and engineering excellence.
• Manage stakeholder expectations, balancing competing priorities across the business.
• Lead technology enablement initiatives and ensure successful delivery of strategic technology programmes.

Innovation, Governance & Delivery

• Champion innovation and continuous improvement to create business value and modernise the technology landscape.
• Establish high-performing ways of working that accelerate value delivery and execution.
• Drive accountability for team performance, milestones, and delivery outcomes.
• Ensure dependency management, risk mitigation, and compliance with governance standards.

Operational Excellence

• Lead process optimisation and continuous improvement initiatives across the technology environment.
• Drive problem-solving, root cause analysis, and implementation of sustainable solutions.
• Foster a results-driven culture focused on quality, efficiency, and execution excellence.

Communication & Strategic Leadership

• Communicate technology strategy and business priorities effectively to diverse stakeholder groups.
• Build trust through transparent, credible, and outcome-focused engagement.
• Influence decision-making through strong leadership, communication, and stakeholder management.

People Leadership & Talent Development

• Lead, coach, and develop high-performing teams through mentoring and targeted development plans.
• Build future-ready capabilities aligned to modern technology trends and business needs.
• Create an empowering, inclusive, and high-performance culture with clear objectives and accountability.
• Drive succession planning, talent retention, and continuous learning across the team.

Key Accountabilities

• Own and drive the NAR Digital Channel Strategy and Roadmap.
• Accountable for customer and employee digital experience and adoption.
• Lead NAR API and Open Banking strategy.
• Drive a cloud native Channel Architecture

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Minimum Experience Level

Essential Requirements:

• IT Qualification: IT, Data and Engineering
• Type of experience:11 Years + Leading a multidisciplinary virtual team to deliver a technical capability to a large corporate organisation
• 5+ years at senior leadership level, with proven track record of strategic leadership
  Experience managing complex Technology matters in regulated banking environments

Leadership Capabilities

• Exceptional ability to influence and collaborate with Exco members and other relevant stakeholders
• Strong communication skills with capability to translate complex legal concepts for business audiences
• Proven ability to influence policy direction and framework development
• Proven ability to lead organisational change and transformation initiatives
• Demonstrated ability in building and scaling high-performance Product delivery teams

Technical / Professional Knowledge

• Proven ability to interpret complex regulatory requirements and translate them into practical business controls
• Proven experience in policy development and drafting of organisational frameworks
• Project leadership for major legal initiatives and transformations
• Experience in litigation and dispute resolution, managing high-stakes complex matters while protecting the bank's interests
• Demonstrated ability to think strategically about legal issues within broader business contexts
• Deep understanding of banking business models and commercial implications of legal decisions
• Proven capability in anticipating emerging risks and opportunities in the evolving IT landscape
• Financial metrics: business case development, budget management, value realisation and managing total cost of ownership (TCO)

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Job Purpose

• Lead a specialist profit-centre business delivering share scheme, CSI, and investor services to internal and external clients, ensuring strong financial performance, regulatory compliance, and exceptional client outcomes.

Key Accountabilities

Business & Financial Management

• Own full P&L, strategy, and operating model of the business unit
• Drive revenue growth, cost efficiency, and sustainable profitability
• Ensure effective resourcing, governance, and commercial decision-making

Strategy & Growth

• Develop and execute the business growth and market positioning strategy
• Identify new service offerings and client opportunities
• Lead innovation, process optimisation, and digital enablement initiatives

Risk & Compliance

• Ensure full compliance with Companies Act, Trust Property Control Act, and relevant regulatory frameworks
• Oversee risk identification, mitigation, and governance processes
• Deliver strong internal and external audit outcomes

Client & Fiduciary Oversight

• Act as accountable executive for fiduciary, trustee, and investor service obligations
• Drive client acquisition, retention, and relationship management
• Ensure high standards of legal, secretarial, and investor servicing

Operations & Service Delivery

• Ensure efficient, accurate, and timely delivery of all contracted services
• Drive service excellence aligned to SLAs and client expectations
• Oversee delivery of client events and reporting outputs

Systems & Innovation

• Select, implement, automate and optimise systems and processes supporting business operations and strategy
• Drive automation, efficiency, and scalability of service delivery

Performance Measures

• Financial: Cost-to-income ratio, revenue growth, budget management
• Client: Satisfaction (NPS), retention, complaints, pipeline growth
• Risk & Compliance: Audit outcomes, regulatory adherence, incidents
• Operations: SLA performance, delivery quality
• Strategic: Sustainability, implementation, project delivery

Minimum Requirements

• Relevant degree in Business, Finance, or related field, or equivalent experience
• Minimum 10 years’ business management and operations experience in a related industry

Preferred Qualifications & Experience

• Postgraduate qualification (e.g. MBA, CA(SA), CFA or equivalent)
• Experience in equity, share plan, trust, or fiduciary administration environments
• Professional membership (FISA, SAIT, SAICA, SAIPA or equivalent)

Key Competencies

Leadership & Strategic Capability

• Strong commercial acumen and P&L leadership
• Stakeholder engagement at executive level
• Strategic thinking and decision-making

Technical & Regulatory Expertise

• Share scheme, trust, and CSI scheme administration
• Companies Act, trust law, and regulatory frameworks
• JSE and STRATE processes

Operational & Delivery Excellence

• End-to-end operational management
• Systems optimisation and process improvement
• Strong coordination and execution capability

Why This Role

• Lead a niche, high-compliance business servicing both internal and external clients
• Opportunity to optimise and transform a specialist business unit and make a difference
• Exposure to a dynamic business in a complex share schemes, trust structures, and listed company environments

Behavioural Competencies

• Customer Focus
• Inspiring Excellence
• Business Savvy
• Driving Execution
• Sharing Responsibility
• Strategic Influence

Closing date: 04 August 2026

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Job Purpose

• To lead and operationalise the Master and Reference Data Management (MRDM) capability across Group Finance and Group Human Resources, ensuring critical master and reference data is consistently defined, governed, controlled and consumed across business processes, systems and reporting activities.
• The role is responsible for establishing and maintaining a trusted, single source of truth for critical data domains through effective governance, stewardship, lifecycle management, quality controls and stakeholder engagement.
• The incumbent will drive data management maturity, improve reporting integrity, support regulatory compliance and enable informed decision-making through strong data management practices.

Key Accountabilities

Master & Reference Data Governance

• Lead the implementation and continuous improvement of the Master and Reference Data Management capability.
• Establish and maintain enterprise standards, policies, frameworks and controls for master and reference data.
• Define and govern data domains, business rules, ownership models, stewardship structures and accountability requirements.
• Drive the adoption of consistent data definitions and standards across Finance and HR.
• Facilitate governance forums responsible for data approvals, policy decisions and issue escalation.
• Promote and maintain a single source of truth for critical enterprise data assets.

Data Lifecycle Management

• Manage the end-to-end lifecycle of master and reference data, including creation, validation, approval, publication, maintenance and retirement.
• Ensure effective change control, governance and approval processes are embedded across business and technology teams.
• Drive continuous improvement of lifecycle management practices and controls.

Data Quality, Risk & Control

• Design and implement controls that improve the quality, integrity and reliability of master and reference data.
• Monitor data quality metrics, trends and exceptions.
• Lead root cause analysis and remediation activities for data-related issues.
• Partner with Governance, Data Quality and System Risk teams to strengthen enterprise data controls.

Business Partnership & Advisory

• Act as a trusted advisor on Master and Reference Data Management practices.
• Collaborate with Data Owners, Data Stewards, Business Data Managers and Technology teams.
• Influence decision-making through expert guidance on data standards, ownership, quality and lifecycle controls.
• Support strategic initiatives, business change programmes and regulatory projects requiring MRDM expertise.

Metadata & Data Management Enablement

• Ensure critical master and reference data is supported by appropriate business definitions, metadata and lineage.
• Partner with Metadata Management teams to improve traceability, transparency and regulatory readiness.
• Support data discoverability and business understanding through effective metadata management practices.

Process Improvement, Automation & Innovation

• Identify opportunities to automate and optimise data management processes.
• Promote the use of data management technologies, workflow automation and reporting automation.
• Leverage technology, scripting and modern data management practices to improve efficiency, control effectiveness and data quality outcomes.
• Support innovation initiatives that enhance Data Management Office capabilities and maturity.

Minimum Experience & Qualifications

• 7–10 years' experience in Data Management, Data Governance, Master Data Management or related disciplines.
• Proven experience implementing and managing data governance or Master and Reference Data Management frameworks.
• Strong stakeholder engagement, influencing and relationship management skills.
• Experience within financial services, banking or other regulated industries will be advantageous.
• Exposure to Finance, Regulatory Reporting, Risk or Human Resources data domains is desirable.
• Experience working with SAP, data integration, cloud platforms, reporting and analytics environments will be advantageous.

Technical & Professional Competencies

• Master & Reference Data Management (MRDM)
• Data Governance
• Data Quality Management
• Metadata Management
• Data Ownership & Stewardship
• Data Lifecycle Management
• DAMA Data Management Framework
• BCBS239 Principles
• Data Standards and Controls
• Root Cause Analysis
• Reporting & Analytics
• Stakeholder Management

Desirable technical exposure

• Data automation and process optimisation
• Python or similar scripting languages
• SQL and data querying concepts
• AI and intelligent automation fundamentals
• Data integration and API concepts

Success Measures

Success in the role will be demonstrated through:

• Adoption of MRDM standards and governance practices across Finance and HR.
• Effective ownership and stewardship of critical master and reference data domains.
• Improved data quality, consistency and integrity across systems and reporting environments.
• Reduction in recurring data issues and strengthened control effectiveness.
• Increased governance maturity, audit readiness and regulatory compliance.
• Greater use of automation and modern data management practices to improve operational efficiency.
• Increased business confidence in enterprise data assets and decision-making.

Behavioural Competencies

• Building Partnerships
• Customer Focus
• Decision Making
• Facilitating Change
• Inspiring others
• Business Acumen
• Building Organizational Talent
• Compelling Communication

Closing date: 03 August 2026

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Job Purpose

• To be a functional leader and get results through a complete function (functional synergy); competitive advantage for the business; building flexibility and effectiveness of the whole function; building functional state-of-the-art-results and credibility and understanding and valuing all sub-functions.
• To engage the future through functional best practice strategy and getting tomorrows results through addressing issues today.

Job Responsibilities

• Ensure alignment and achievement of strategy and create a completive advantage by translating the Nedbank and Business Unit strategy into a customised Divisional strategy.
• Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank's vision and values.
• Build a high performance team.
• Ensure that the leadership agenda has been embraced by the division/function.
• Manage performance of reports and hold them accountable for managing the performance of their reports.
• Actively build a culture of improvement.
• Contribute to team effectiveness by participating in the recruitment and selection of senior staff. 
• Optimise performance and motivation, empowering team to make decisions and recommend tailored solutions to Business Unit specific problems.
• Ensure alignment to governance and compliance requirements.
• Drive effective and efficient service or product delivery. Optimise productivity of the function.
• Realise improved business delivery.
• Foster and enable innovation increasing the value add of the function. Identify innovative trends that could enhance the value-add of the function.
• Ensure decisions are made in the best interest of the business.
• Suggest proposed changes to project delivery mechanisms, methodologies and client service delivery improvements.
• Ensure commercial soundness and relevance. Leverage opportunities to create a competitive function and a commercially successful function
• Establish and drive the business strategy of the function.
• Establish effective industry networks that translate into the creation of competitive advantage through IT enablement for the client.
• Ensure projects results are delivered.
• Ensure portfolio of services or projects are configured to drive priority delivery.
• Ensure services to client meet expectatioms.
• Deliver service to client expectations by providing services that are benchmarked to the industry and are structured to achieve quality and cost competitiveness. Support execution capability by ensuring Divisional and group strategy is translated into effective and clear business plans.
• Drive collaboration and integration across functional areas within the GT value chain and into the client environment
• Deliver client value through alignment with strategic intent by ensuring the client service portfolio is reflective of the emerging needs of the client and transparently presented
• Ensure optimal functional service delivery through establishing and maintaining Service Level Agreements (SLA's) and Operational Level Agreements (OLA's) Foster strong relationships by acting as champion of the Nedbank Strategy and IT strategy, guiding client portfolio's with a Nedbank first mindset.
• Enable achievement of functional Business Unit objectives.
• Continue to build the value of IT Services. Manage client expectations.
• Ensure the achievement of targets by monitoring implemented Divisional EE and Transformation Plan, correcting any deviations.
• Support Nedbank strategy by driving corporate citizenship.
• Develop, implement and measure the effectiveness of a strategy to build a differentiated culture.
• Measure the effectiveness of differentiated culture plan through staff and client feedback and ensure corrective action plans are developed and implemented.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Honours Degree or equivalent

Essential Certifications

• Formal certification from relevant professional bodies where applicable
• Role Relevant Tertiary Qualification

Minimum Experience Level

• 4-8 years Executive Management
• 10-15 years Business Management

Technical / Professional Knowledge

• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Service orientated Architecture (SOA)
• Client Service Management

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Job Purpose

• To plan, direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources, in line with the business strategy.
• The Project Manager will also monitor and report on project and deliverable progress, run agile ceremonies, and provide mentorship and coaching on agile best practices.
• The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and project scope.
• Ensure project budget are managed within project scope.
• Ensure projects are delivered on target within due date, budget and according to scope and project governance.
• Ensure traceability of defined benefits throughout the lifecycle of the project and escalate any deviations.
• Ensure management of scope, including coverage of client requirements, are created based on estimations.
• Manage delivery of project against agreed schedule. Meet project requirements.
• Manage project priorities effectively and ensured dependencies are catered for according to the project scope.
• Ensure professional advice accepted and implemented.
• Identify project stakeholders, communicate their roles, define their level of participation in project, and map their communication needs and stakeholder engagement strategies throughout the project plan.  Be able to structure and lead multidisciplinary and multi-level stakeholder engagements with the ability to synthesize and communicate in a non-technical language
• Ensure each stakeholder group is actively managed through the change cycle.
• Ensure business change impact is conducted across process, systems, and technology in accordance with change management plan.
• Ensure roles and strategies are defined, and behaviors and operations are understood.
• Ensure clients are informed.
• Ensure the change management process is led and supported together with the client.
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
• Ensure client needs are accurately captured in scope.
• Ensure sufficient resource allocations.
• Manage delivery of large and complex projects according to prevailing project management methodology.
• Conduct effective resource negotiation and allocation.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Project Management

Essential Certifications

• PMP or Prince certification. Programme Management certification (PGMP)

Preferred Certifications

• Project Management or closely related Certified Scrum Master  and  Scaled Agile certification

Minimum Experience Level

• 8-10 years experience working in a project environment of which 2-3 years working with medium to high complexity projects

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Industry trends
• Relevant software and systems knowledge
• Research methodology
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Minimum Experience Level

• 1 - 2 years Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Closing Date: 30 July 2026

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Job Purpose

• To manage all aspects of a BI Team to enable the analytical services across Enterprise and deploy and operationalise analytical projects, as requested and prioritised by the business, in line with both the business and Information Technology strategies. Also manages performance and development of others.

Job Responsibilities

• Ensure work outputs are timely and of the highest quality and in conformance to standards in line with best practices
• Analyse operational trends and performance data to identify risks, opportunities and actionable business insights.
• Oversee the development, maintenance and enhancement of reporting and analytics solutions using SQL, Power BI and related BI tools.
• Drive continuous improvement initiatives through data analysis and innovative analytics solutions that improve business outcomes.
• Constantly look for opportunities to drive efficiencies and savings
• Ensure all stakeholder needs are met and understood through regular engagements
• Build and maintain of effective stakeholder relationships and establish credibility
• Function as Data analytics ambassador into business to ensure effective buy in
• Deliver great customer service through data driven insights
• Review staff work execution through performance management of  staff
• Execute additional responsibilities as required
• Ensure team effectiveness through management of  interpersonal relationships within own and across other teams
• Ensure successful achievement of tasks and projects by directing staff  as appropriate
• Improve team effectiveness year on year
• Ensure task delivery by working  on multiple projects simultaneously through effective resource management
• Ensure successful delivery of divisional goals
• Drive productivity improvement by making quality decisions
• Prepare documentation and complete administrative tasks required
• Mitigate risks by meeting audit requirements
• Ensure appropriate change management takes place
• Manage performance of staff by implementing performance agreements,
• Mentor and coach staff on identified performance gaps
• Tailor development needs as identified to ensure that business unit stays abreast in Data management field of expertise and deliver on the expectations from stakeholders.
• Create environment of teamwork
• Build capability of self and staff by identifying current and future training and development needs.
• Recruiting and managing talent to ensure an environment for optimal performance is created.
• Managing adherence to compliance
• Supply feedback to system owners on anomalies process errors etc. .
• Conduct operational management ito systems and SLA 's
• Manage and mitigate business risk to ensure business continuity
• Drive business objectives and value through data products
• Drive efficiencies and standards through self service
• Manage priorities
• Manage business expectations
• Consult with business on business strategy supporting them utilising their data assists
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Formal Management/ leadership qualification

Preferred Certifications

• Preferred - Tool certifications Microsoft BI certification , relevant Data Management certification , Agile , DMBOK

Minimum Experience Level

• 2+ years' experience managing and developing BI Analysts, Data Analysts, MIS Analysts or similar analytical teams.
• 5+ years' experience within a Business Intelligence, Data Analytics, Reporting or Data Management environment.
• Advanced hands-on SQL experience in data extraction, analysis, reporting and scripting.
• Experience using BI reporting and data visualisation tools (e.g. Power BI).
• Experience working across multiple business functions and managing stakeholder requirements.

Technical / Professional Knowledge

• Strategic planning
• Performance management
• Staff resource planning
• Employee training/development
• Agile Concepts
• Data analysis
• Change management
• Principles of project management
• Business writing skills
• Client Service Management
• Software Development
• Disaster Recovery & Business continuity standards
• Architecture Modeling
• Data modelling tool
• Engineering

Behavioural Competencies

• Courage
• Building talent
• Business Acumen
• Delegation and Empowerment
• Facilitating Change
• Strategic Planning

Closing Date: 28 July 2026

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Job Purpose

• To envision, lead and develop fit for purpose, integrated end- to end technical solutions across multiple technologies for the organisation, through inspirational technical leadership and visionary long-term thinking.

Job Responsibilities

• Analyse problems and formulate solution based on organisations boundaries, architectures and constraints:Needs to be achievable and operational, must push boundaries when required and continuously push for improvements.
• Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology).
• Collaborate and communicate and obtain buy-in from key stakeholders.
• Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs.
• Flesh out designs and contribute to functional and non-functional requirements.
• Assist software designers with lower level designs.
• Troubleshoot issues relating to technical delivery.
• Design with a holistic, robust and sustainable mindset.
• Apply a product management mindset (long term thinking).
• Keep abreast of the technical landscape on how it fits together.
• Understand constraints and risk and make the necessary trade-offs.
• Influence and negotiate with key stakeholders.
• Craft the end to end solution taking into consideration: people, technology, systems and data.
• Future proof end to end solutions as far as possible within the organisation constraints.
• Continuously build and enhance the technical assets that are touched by the solution to ensure long term sustainability.
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• BSc (Computer Science), BCom (Information Systems). Professional Qualification Level 6 (Look at new degree naming conventions)

Essential Certifications

Preferred Certifications

• Togaf Certification, ITIL (Information Technology Infrastructure Library) or equivalent

Minimum Experience Level

• Min 6 Years experience in similar roles

Technical / Professional Knowledge

• IT Architecture
• IT Concepts
• Systems Analysis and design

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Decision Making
• Collaborating
• Innovation
• Influencing
• Managing Work
• Continuous Learning

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Job Purpose

• To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.

Job Responsibilities

• Proactively plan process deliverables based on relevant project delivery method
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
• Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
• Assist in business value & ROI assessment
• Assist in the implementation of performance measurements
• Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Understand process improvement & Enterprise Architecture frameworks
• Understand process measurements focusing on what metrics to capture and where how to capture them in the process
• Understand when and how to use simulation to measure performance improvement
• Understand and apply industry and company change management policies and practices to process initiatives
• Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
• Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
• Identify training needs for business operation changes and obtain and schedule training and competency testing
• Develop communication plans that will facilitate the planned changes
• Providing progress reports to relevant stakeholders 
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Ability to review project plans and help the project manager define technology needs
• Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7

Essential Certifications

Preferred Certifications

• LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis

Minimum Experience Level

• 7 - 10 years
• 3 - 5 years Management experience of this
• Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements

Technical / Professional Knowledge

• Principles of project management
• Relevant regulatory knowledge
• Facilitation techniques
• Presentation Skills
• System Development Life cycle(SDLC)
• Functions Specific Policies Procedures and system Knowledge
• Modelling-EPC/BPMN/UML
• Process Design
• Process Measurements
• Analysis
• Business writing skills
• Agile Concepts

Behavioural Competencies

• Continuous Improvement
• Communication
• Collaborating
• Managing Work
• Influencing
• Leveraging Feedback

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Job Purpose

• The purpose of the Data Engineer is to leverage their data expertise and data related technologies, in line with the Nedbank Data Architecture Roadmap, to advance technical thought leadership for the Enterprise, deliver fit for purpose data products, and support data initiatives.
• In addition, Data Engineers enhance the data infrastructure of the bank to enable advanced analytics, machine learning and artificial intelligence by providing clean, usable data to stakeholders.
• They also create data pipelines, Ingestion, provisioning, streaming, self service, API and solutions around big data that support the Bank's strategy to become a data driven organisation.

Job Responsibilities

• Responsible for the maintenance, improvement, cleaning, and manipulation of data in the bank's operational and analytics databases.
• Data Infrastructure: Build and manage scalable, optimised, supported, tested, secure, and reliable data infrastucture eg using Infrastructure and Databases (DB2, PostgreSQL, MSSQL, HBase, NoSQL, etc), Data Lakes Storage (Azure Data Lake Gen 2), Cloud-based solutions (SAS , Azure Databricks, Azure Data Factory, HDInsight), Data Platforms (SAS, Ab Initio, Denodo, Netezza, Azure Cloud).
• Ensure data security and privacy in collaboration with Information Security, CISO and Data Governance

Data Pipeline Build (Ingestion, Provisioning, Streaming and API): Build and maintain data pipelines to:

• create data pipelines for data integration (Data Ingestion, Data Provisioning and Data Streaming) utilising both On Premise tool sets and Cloud Data Engineering tool sets
• efficiently extract data (Data Acquisition) from Golden Sources, Trusted sources and Writebacks with data integration from multiple sources, formats and structures
• load the Nedbank Data Warehouse (Data Reservoir, Atomic Data Warehouse, Enterprise Data Mart) 
• provide data to the respective Lines of Business Marts, Regulatory Marts and Compliance Marts through self service data virtualisation
• provide data to applications or Nedbank Data consumers
• transform data to a common data model for reporting and data analysis, and to provide data in a consistent, useable format to Nedbank data stakeholders
• handle big data technologies (Hadoop), streaming (KAFKA) and data Replication (IBM Inphosphere Data Replication)
• drive utilisation of data integration tools ( Ab Initio) and Cloud data integration tools (Azure Data Factory and Azure Data Bricks)
• Data Modelling and Schema Build: In collaboration with Data Modellers, create data models and database schemas on the Data Reservoir, Data Lake, Atomic Data Warehouse and Enterprise Data Marts.
• Nedbank Data Warehouse Automation: Automate, monitor and improve the performance of data pipelines.
• Collaboration: Collaborate with Data Analysts, Software Engineers, Data Modelers, Data Scientistsm Scrum Masers and Data Warehouse teams as part of a squad to contribute to the data architecture detail designs and take ownership of Epics end-to-end and ensure that data solutions deliver business value.
• Data Quality and Data Governance: Ensure that reasonable data quality checks are implemented in the data pipelines to maintain a high level of data accuracy, consistency and security.
• Performance and Optimisation: Ensure the performance of the Nedbank data warehouse, integration patterns, batch and real time jobs, streaming and API's.
• API Development: Build API's that enable the Data Driven Organisation, ensuring that the data warehouse is optimised for API's by collaborating with Software Engineers.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Field of Study:Bcom, BSc, BEng

Preferred Certifications

• Cloud (Azure, AWS), DEVOPS or Data engineering certification. Any Data Science certification will be an added advantage, Coursera, Udemy, SAS Data Scientist certification, Microsoft Data Scientist. 

Minimum Experience Level

• Total number of years of experience:3 - 6 years
• Experienced at working independently within a squad and has the demonstrated knowledge and skills to deliver data outcomes without supervision. 
• Experience designing, building, and maintaining data warehouses and data lakes.
• Experience with big data technologies such as Hadoop, Spark, and Hive.
• Experience with programming languages such as Python, Java, and SQL.
• Experience with relational databases and NoSQL databases.
• Experience with cloud computing platforms such as AWS, Azure, and GCP. Experience with data visualization tools.  Result-driven, analytical creative thinker, with demonstrated ability for innovative problem solving.   

Technical / Professional Knowledge

• Cloud Data Engineering (Azure , AWS, Google)
• Data Warehousing
• Databases (PostgreSQL, MS SQL, IBM DB2, HBase, MongoDB)
• Programming (Python, Java, SQL)
• Data Analysis and Data Modelling
• Data Pipelines and ETL tools (Ab Initio, ADB, ADF, SAS ETL)
• Agile Delivery
• Problem solving skills

Behavioural Competencies

• Decision Making
• Influencing
• Communication
• Innovation
• Building Partnerships
• Technical/Professional Knowledge and Skills
• Continuous Learning

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Job Purpose

• To plan, direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources, in line with the business strategy.
• The Project Manager will also monitor and report on project and deliverable progress, run agile ceremonies, and provide mentorship and coaching on agile best practices.
• The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and project scope.
• Ensure project budget are managed within project scope.
• Ensure projects are delivered on target within due date, budget and according to scope and project governance.
• Ensure traceability of defined benefits throughout the lifecycle of the project and escalate any deviations.
• Ensure management of scope, including coverage of client requirements, are created based on estimations.
• Manage delivery of project against agreed schedule. Meet project requirements.
• Manage project priorities effectively and ensured dependencies are catered for according to the project scope.
• Ensure professional advice accepted and implemented.
• Identify project stakeholders, communicate their roles, define their level of participation in project, and map their communication needs and stakeholder engagement strategies throughout the project plan.  Be able to structure and lead multidisciplinary and multi-level stakeholder engagements with the ability to synthesize and communicate in a non-technical language
• Ensure each stakeholder group is actively managed through the change cycle.
• Ensure business change impact is conducted across process, systems, and technology in accordance with change management plan.
• Ensure roles and strategies are defined, and behaviors and operations are understood.
• Ensure clients are informed.
• Ensure the change management process is led and supported together with the client.
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
• Ensure client needs are accurately captured in scope.
• Ensure sufficient resource allocations.
• Manage delivery of large and complex projects according to prevailing project management methodology.
• Conduct effective resource negotiation and allocation.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Project Management

Essential Certifications

• PMP or Prince certification. Programme Management certification (PGMP)

Preferred Certifications

• Project Management or closely related Certified Scrum Master  and  Scaled Agile certification

Minimum Experience Level

• 8-10 years experience working in a project environment of which 2-3 years working with medium to high complexity projects

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Industry trends
• Relevant software and systems knowledge
• Research methodology
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls

Behavioural Competencies

• Decision Making
• Influencing
• Planning and Organizing
• Work Standards
• Applied Learning
• Customer Orientation
• Earning Trust

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Job Purpose

• The AI Enablement Analyst will support the embedding of Artificial Intelligence into Client Operations and parts of HR, Marketing and Strategy (“the Business”) as part of CIB’s strategic AI journey.
• The role contributes to all three CIB AI streams—Individual Enablement, AI-Enabled CIB Workflows, and Group-Wide Transformation—by supporting AI literacy and adoption, assisting with the re-engineering and optimisation of middle-office processes, and contributing to group-wide AI execution, value tracking and programme visibility.
• The role sits within the middle office, supporting the Business deal execution and lifecycle management.

Job Responsibilities

AI enablement, adoption & superuser community support

(Stream 1 – individual enablement)

• Support the Business’s AI enablement initiatives by assisting with the uplift of AI literacy and practical AI usage across middle-office teams.

Coordinate and support the Business AI superuser community by:

• Assisting with the organisation of enablement sessions, forums and knowledge-sharing activities
• Supporting superusers with documentation, templates and example use cases
• Acting as an initial point of support for colleagues on basic AI usage and queries

Assist AI superusers and broader teams with:

• Prompt development
• Entry-level agent building and testing
• Understanding responsible AI usage and approved AI tool capabilities
• Support the embedding of AI usage into everyday workflows through communication, training support and change activities.
• Work closely with the Business leadership, AI champions and senior enablement resources to support adoption initiatives.

Process re-engineering & AI solution support

(Stream 2 – AI-enabled CIB workflows)

Assist in identifying and documenting opportunities within the Business where AI, automation or digital tools can:

• Reduce manual effort
• Improve turnaround times
• Enhance output quality
• Reduce operational and compliance risk
• Support diagnostics, ideation and co-creation sessions by preparing materials, capturing insights and documenting potential AI use cases.

Contribute to hands-on solution support by:

• Assisting with agent configuration and testing
• Supporting rapid prototyping activities
• Capturing user feedback and documenting solution concepts
• Work under guidance with technology and enablement partners to support solution development and refinement.
• Assist with documenting simplified, standardised and optimised middle-office workflows.

Group-wide transformation support

(Stream 3 – Group-wide transformation)

Support the Business’ alignment to group-wide AI strategic intent and prioritisation by:

• Assisting with the documentation and consolidation of the Business’ AI initiatives, use cases and priorities
• Supporting inputs into CIB and Group-level AI planning and prioritisation activities

Contribute to execution and governance activities by:

• Preparing and maintaining documentation required for AI governance and oversight forums
• Supporting adherence to agreed enterprise AI standards and controls

Assist with value realisation and tracking by:

• Collecting and consolidating metrics related to efficiency, quality, risk reduction and employee experience
• Supporting reporting into CIB and Group AI value tracking mechanisms

Support end-to-end ai programme visibility for client operations by:

• Maintaining accurate records of AI use cases, pilots and scaled solutions
• Assisting with preparation of updates, insights and playbacks for management and governance structures

Key deliverables

• Ongoing support to a functioning AI superuser community.
• Documented AI-enabled and re-engineered middle-office process improvements.
• Contributions to AI agents and tools embedded in Business workflows.
• Accurate tracking and reporting of AI adoption and realised value.
• Improved foundational understanding of AI capabilities, tools and responsible usage across the Business .
• Enhanced individual efficiency of Business staff through supported use of AI tools and agents.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor’s degree in technology, such as:
• Computer science / BSc Information Technology / Software engineering / Data science / related technical discipline

Essential Certifications

Preferred Certifications

• Blue Prism Associate Developer Certificate (Essential); Blue Prism Developer Certificate and Blue Prism Solution Designer Certificate  (Preferred)
• Minimum Experience Level
• Working knowledge of AI tools, particularly generative AI, agent-based solutions and productivity platforms (e.g. M365 Copilot or similar). Ability to develop fit for purpose agents.
• Exposure to process improvement, automation, digital transformation or continuous improvement concepts.
• Ability to learn and contribute to AI agents, workflows or automated solutions with guidance.

Advantageous

• Exposure to (domain knowledge of) financial services, PF, IB, TS, banking middle-office or regulated environments.
• Exposure to CIB Front office, i.e. Property Finance, Investment Banking, Transactional services or deal-related operations.
• Participation in communities of practice, innovation forums or digital enablement initiatives.

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant Software and system Knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Innovation
• Managing Work
• Quality Orientation
• Continuous Improvement
• Collaborating
• Positive Approach
• Technology Savvy
• Decision Making

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Job Purpose

• To achieve sales and business growth targets by selling Nedgroup Investments investment products to institutional clients and to service and retain existing clients, in line with the business strategy.

FAIS Affected

• FAIS Affected - Yes

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influenceParticipate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank. Initiate and develop strategic relationships with key service providers in the industry by maintaining relationships through regular meetings; presentations and workshops to drive new business opportunities.
• Facilitate introductions to new clients directly or through intermediary service providers and raise awareness of NGI investment products through face to face time with consultants.
• Pitch to potential clients both in presentation and tender form to secure new business.
• Attend industry relevant events to network and raise profile of NGI capabilities and Investment products.
• Source and extract relevant information from various databases and generate sales through cold calling and networking channels.
• Oversee the delivery of client service to Institutional clients that have appointed Nedgroup Investments funds; through understanding the objectives of the client and developing and implementing investment strategies around the objectives-Conduct regular report back presentations on the performance of investment strategy and products to existing clients.
• Ensure the distribution of all communications and reporting material to clients is received on regular basis.
• Provide investment education to clients where necessary through presentations; workshops; etc. Initiate and deliver on appropriate client appreciation events.
• Manage sales activity and internal processes to support sales.
• Provide support to the Product arm of the business to help that area of the business achieve its targets.
• Sell the Nedgroup Investments Consulting propostion through presentations; pitches; workshops; client appreciation events and utilising Nedbanks' marketing channels.
• Oversee the onboarding process; collation; distribution and signing of all necessary documentation and agreements for the implementation of new business. Ensure accurate record-keeping of all client engagements; whether in person or other form.
• Ensuring Compliance with prevailing regulatory and legislative environmentCompile monthly reports to management on all client activities and sales or client flowsReview ongoing appropriateness of internal processes and adjust where necessary
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interactionObtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post graduate qualification - Actuary, Masters of Business Administration (MBA), Certified Financial Planner (CFP) or Chartered Financial Analyst (CFA).

Minimum Experience Level

• 5-10 years experience in a similar role.

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Building Trusting Relationships
• Leveraging a Winning Sales Strategy
• Advancing Sales Discussions
• High-Impact Communication
• Sales Disposition
• Technical/Professional Knowledge and Skills

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Job Purpose

• We are looking for a dynamic and commercially driven Sales Manager to lead and deepen intermediary relationships across the Western Cape. This role is central to executing our channel development strategy, expanding Nedgroup Investments’ reach through new and existing initiatives, and contributing to business growth in line with broader Nedbank strategic objectives.

Job Responsibilities

• Grow assets under management through strong, trusted intermediary relationships across the region.
• Develop and execute regional business development plans aligned to distribution priorities and growth objectives.
• Present investment solutions, market insights and business opportunities to advisers and investors with confidence and credibility.
• Educate and support intermediaries on products, processes and investment strategies to enable better client outcomes.
• Identify new business opportunities, strategic partnerships and initiatives that expand market reach.
• Partner closely with investment, marketing and service teams to deliver a best-in-class client experience.
• Regular engagements with fund managers.
• Develop technical marketing skills.
• Consistently achieve and exceed agreed sales and growth objectives.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Business / Finance / Investments (e.g. B.Comm ), CFP Qualification.

Preferred Certifications

• Commercial Financial Planning

Minimum Experience Level

• Minimum 5 years working experience as a Sales Manager, working with intermediaries in an Asset Management industry.

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Nedbank policies and procedures
• Organisational behaviour theory
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms
• Human Resource Policies And Practices

Behavioural Competencies

• Continuous Learning
• Decision Making
• Innovation
• Building partnerships
• Planning and Organizing
• Technical/Professional Knowledge and Skills

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Job Purpose

• To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers

Job Responsibilities

• Produce working quality software that meets the design
• Develop critical and complex technical components in area of accountability
• Deliver system component designs that are robust and fault tolerant for large complex systems
• Ensure system component designs are supportable , maintainable and re-usable
• Deliver software that is observable and scalable
• Conduct estimate of work effort
• Trouble shoot and problem solve of software issues and provide guidance to other team members
• Produce documentation as per organisational standards
• Continuous improvement of software
• Provide Maintenance and support of software in environments of accountability
• Develop unit and system test cases and conduct unit and system testing
• Create deployment artefacts and stores in source control library
• Manage the deployment package and the execution thereof
• Optimise the tool change in collaboration with  the Biz/ Dev / Ops Engineer
• Update and control the asset knowledge base 
• Ensure integration of own work with other individuals and in team
• Collaborate with designers, product owners and engineering leads to refine the solution
• Contribute into the decomposition of the system solution into component parts for development
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Provide mentoring for  multiple software developers

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma / Certificate  in multiple  languages

Essential Certifications

Preferred Certifications

• Certificate in relevant language where available

Minimum Experience Level

• Min 3 years programming experience

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills

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Job Purpose

• To contribute towards Nedbank’s aspirations of being world class at managing risk and to achieve excellence in execution by applying analytical insights, innovative thinking and automating the business need.

Job Responsibilities

• Expectations of an Automation Design Practitioner I is to have the cognitive ability to grasp the basic automation concepts, have some practical automation experience through the build of some low-level processes, can help themselves around the concept of requirement gathering/analysis, is open for innovative thinking on alternative ways to solve the business need, and will have the ability to work on low to medium complex processes. Some coaching and mentoring will be required. No dual tasking required as well as no additional skill incorporation.
• Under supervision of a senior, perform requirements analysis to understand, structure, organize and specify the business need.
• With supervision, conduct the process walkthrough sessions to ensure correct interpretation of the business need and to eliminate any uncertainties.
• Under supervision, head up requirements sign off session with your business stakeholders.
• Under supervision, apply design thinking skills, problem-solving skills & out-of-the-box thinking to define a dynamic, sustainable and re-usable solution.
• Under supervision of a senior, document requirements with quality and by using your own words to ensure understanding.
• Maintain the integrity of all current and future requirements for processes you are responsible for.
• Ensure continues document review sessions are conducted with a senior to keep you on the right track.
• Use visual diagrams to model scope, process flows, and dependencies.
• Writing requirements using business language in order to ensure your SME’s is in alignment with WHAT they expect the automated process should do.
• Writing your design using technical language to ensure it reflects HOW the automation will satisfy the Business need.
• Under supervision, create all necessary artifacts and ensure that the necessary signoffs are obtained.
• Develop according to RPA best practices and principles, within an agile framework.
• Deliver processes that is high in quality, adaptable, reusable, sustainable, dynamic and stable processes.
• Testing both positive and negative scenarios. During testing small bugs are identified, scenarios surface that has not been catered for and gaps in exception handling become evident. Ensure stress testing is done to confirm the automated process can handle very high case volumes
• Seek continuous development guidance from seniors to ensure you are on the right track.
• Under supervision, debug and fix running processes in your portfolio.
• Provide quality business support for processes your team is accountable for.
• Share experiences to avoid reinventing the wheel, be open for critique, be eager to learn from others, be resourceful to try solve your problem first but be confident to admit when you failed and ask when you need help.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• NQF Level 6 Qualification in Computer Science or Information Technology

Certifications

Essential (Non negotiable):

• Blue Prism Associate Developer Certificate

Preferred:

• Blue Prism Developer Certificate
• Blue Prism Solution Designer Certificate

Minimum Experience Level

• Ability to develop processes at a low to medium complexity under supervision
• 12-24 months Blue Prism development
• Business Analysis techniques and practices experience
• Tester experience

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant Software and system Knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

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Job Purpose

• To analyse, monitor and report on regulatory on regulatory and international best practice risk indicators, trends, typologies and systems associated with money laundering, terrorist financing, proliferation financing, sanctions and exchange control to ensure that risks to Nedbank Group are mitigated.

Job Responsibilities

• Identify the likelihood and probability of being imposed with a regulatory risk penalty, criminal liability and/or administrative sanction, through analysing and monitoring risk indicators and advise stakeholders accordingly, to ensure compliance to regulatory requirements, improved business results and client service.
• Analyse, monitor and track regulatory risk indicators by highlighting possible risks and ensuring reporting takes place within regulatory required timelines.
• Interact with stakeholders through engagement at meetings, to build and maintain collaborative relationships and ensure smooth flow of work and alignment of regulatory requirements as set by South African Reserve Bank (SARB) and Financial Intelligence Centre (FIC).
• Engage and interact with stakeholders to provide clarification, advice, guidance and assistance related to the monitoring of regulatory risk indicators associated with money laundering, terrorist financing, proliferation financing, sanctions and exchange control to mitigate risks to the Nedbank Group.
• Engage with stakeholders during meetings to obtain buy-in for implementation of proposed continuous improvement changes and initiatives.
• Provide professional, objective input and creating awareness to stakeholders on relevant alerts and actions to be implemented, to mitigate risk, maintain collaborative relationships and meet expectations and needs of clients.
• Obtain statistical and transactional data from relevant transaction monitoring and screening systems (e.g. GoAML, Safewatch, Actimize SAM, Nedbank Data Warehouse etc.), reports and data from subsidiaries and stakeholders as to analyse and review information to ensure accuracy and correct processes followed.
• Review internal controls and documentation for quality assurance and ensure corrective action is taken, where required.
• Download, prepare, sort, interrogate and interpret information and data to identify relevant breached thresholds as to identify potential risks and trends and ensure compliance standards are adhered to.
• Communicate identified risks, trends and corrective actions to be taken by relevant stakeholders through reports, governance forums/structures and meetings to ensure corrective action is implemented and risks mitigated.
• Follow up on identified risks and corrective action to be taken by stakeholders within specified timeframe through meetings and/or electronic medium to ensure that regulatory requirements are met.
• Provide oversight of risk indicators (e.g. suspicious transactions reporting, cash threshold reporting, international funds transfer reporting etc.) by reviewing reports submitted by stakeholders to governance forums and structures to ensure that compliance requirements are adhered to and corrective / mitigating actions taken.
• Provide input into new reports or enhancements to existing reports through gaps identified during analysis of risk indicators to ensure risks are exposed and mitigated.

Job Responsibilities Continue

• Identify opportunities to improve or enhance business processes and methodologies by researching, developing, implementing, and recommending improvement initiatives and effective ways to operate and add value to Nedbank.
• Understand relevant transactional monitoring, screening and reporting business processes, system flows and system integration with a view to be able to monitor exceptions relating to these.
• Provide input into the definition and testing of system controls for regulatory reporting and monitoring (e.g. GoAML, Safewatch, Actimize SAM, Suspicious Transaction Reporting, Cash Threshold Reporting, International Funds Reporting, etc.)
• Provide input into the effective delivery of projects, systems and initiatives through interpretation and application of best practice and regulatory risk requirements.
• Provide input into training sessions and/or share knowledge of trends and identified risks with team and stakeholders during formal and informal interaction so that relevant upskilling takes place.
• Identify training courses and career progression for self through input and feedback from management to improve personal capability and to stay abreast of developments in field of expertise.
• Ensure all learning curriculum activities are completed within specified timeframe to ensure personal growth and application of new competence in function to enable effectiveness in performance of roles and responsibilities
• Participate in Nedbank Culture building initiatives (e.g. Surveys etc.) contributing to a culture conducive to the achievement of transformation goals.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Completed NQF Level 7 qualification (Advanced Diploma or Degree) in Law, Compliance, Risk Management, or a related field.
• Information Systems / Information Technology relevant Qualifications

Preferred Certifications

• Associated Certified Anti-Money Laundering Specialist (ACAMS)
• Information Systems / Data Analysis / Data Management certifications

Minimum Experience Level

• 3 - 5 years’ experience in analysing and monitoring risk indicators in Anti-Money Laundering (AML).
• Proven experience in Counter Terrorist Financing (CTF), Sanctions Compliance, and/or Exchange Control in a banking environment or equivalent.

Type of Exposure

• Interacting with various information systems relating to AML, CFT, CPF, Sanctions and Excon
• Analysing and interpreting quantitative and qualitative data
• Analysing regulatory and international best practice risk indicators and controls
• Identifying business risks
• Consolidate data from various sources and identify/interpret trends
• Drafting reports for consumption at various levels of Management
• Interacting with various levels of management
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Monitoring adherence and compliance defined controls
• Displaying high level of ethics, integrity and confidentiality

Technical / Professional Knowledge

• Relevant knowledge of AML, CFT, CPF, Sanctions and Excon applicable regulations
• Relevant software and systems knowledge (Actimize SAM-R, SAM-C, WLF, CDD, FIC goAML, World-Check, Finsurv, Eastnets Safewatch etc)
• Data analysis
• Governance, risk and controls
• Risk management
• Stakeholder management
• Business acumen
• Industry trends
• Business writing skills
• Microsoft Office products

Behavioural Competencies

• Analytical and detail oriented
• Adaptability
• Collaboration and teamwork
• Stakeholder management and influencing
• Strong communication skills
• Sound decision making
• Driving for results

Closing Date: 31 July 2026

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Job Purpose

• To provide support and specialist services  across business functions in line with Nedbank business strategy.

Why Join Our Team

• Join a dynamic team at Nedbank where innovation, continuous improvement, and collaboration drive business success. As a Specialist: Credit Innovation, you'll play a key role in enhancing credit systems and processes, influencing strategic projects, and delivering solutions that improve efficiencies across Business and Commercial Banking.
• This is an excellent opportunity to work with industry-leading systems, engage with diverse stakeholders, and contribute to meaningful business transformation.

Job Responsibilities

• System owner & Subject Matter Expert for various Credit Systems utilised within BCB.
• Improve business results by participating actively in projects related to system and process enhancements across the organisation.
• Control costs by managing the process of operational mandates and reviews.
• Provide an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
• Provide feedback monthly by drafting business reports as at month end.
• Manage credit or service-related queries within acceptable timeframes by resolving or reallocating to the subject matter experts.
• Ensure trusting relationships with external vendors to protect Nedbank's reputation through regular communication, and fair treatment.
• Ensure collaborative working relationships through regular, honest engagement with managers and direct reports, colleagues in other areas as well as external vendors.
• Fulfil stakeholder requirements by ensuring that general and operational administrative functions are provided as and when required by Head Office.
• Enable support to finance on special projects by investigating and interrogating systems and data elements.
• Manage / contribute to projects as SME.
• Design and manage incidents within the respective areas under SME control.
• Design, test, implement new processes to ensure business efficiencies unlocked.
• Automate processes presently followed in Front-line.
• Distribute communications to Business.
• Support business by providing training on systems and processes.
• Creating and updating of user guides.
• Ensure business effectiveness by proactively providing input into systems, processes and policies.
• Ensure business continuity by management of the business continuity plan for BCB.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Encourage team to generate innovative ideas and share knowledge.
• Engage with internal and external Audit in their respective processes
• Prepare, document and train staff following management actions as an outcome of Audit findings.

Type of Exposure

• Working independently or with a group to identify alternative solutions to a problem
• Sharing information in different ways to increase stakeholders understanding
• Fixing data
• Checking accuracy of reports and records
• Drafting monthly reports
• Building and maintaining effective relationships with internal and external stakeholders
• Working with spreadsheets

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• NQF Level 5 or 6 qualification (Degree or diploma) that includes Banking related qualification(s)

Minimum Experience Level

• Min 3 Years’ experience in working with ACM
• In-depth understanding of Credit systems, policy and procedures

Knowledge and navigation of:

• ACM
• BI Portal
• Credit Risk Portal
• PowerBI
• DLP
• MS D365
• Co Pilot

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process

Behavioural Competencies

• Customer Focus
• Decision Making
• Facilitating Change
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills

Closing Date: 05 August 2026

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Job Purpose

• An Infrastructure Technical Platform Owner, implements, and manages IT infrastructure, including servers, networks, and cloud services, to ensure performance, security, and reliability for business operations.
• Key responsibilities involve leading infrastructure design initiatives, setting strategy, mentoring teams, and collaborating with stakeholders to align technology with business objectives. The role requires strong technical expertise in cloud and on-prem technologies, security, and network architecture, along with project management and communication skills. A key focus must be on designing for resiliency, high availability and the remediation of single-points-of-failure.
• Beyond the core responsibilities of the role, the incumbent will be expected to lead the technology modernisation and transformation agenda across Nedbank Africa Regions.
• A key priority will be driving the evolution of the core banking landscape, transitioning from legacy platforms to modern, future-ready solutions that enhance agility, scalability, and customer experience, while ensuring compliance with region-specific regulatory, operational, and market requirements.

Job Responsibilities

• Strategic Design & Planning Contribute to the development and execution of IT infrastructure roadmaps, including designing and implementing solutions for network, server, and cloud environments.
• Team Leadership & Mentoring Lead and mentor IT professionals, ensuring clear roles and responsibilities and fostering a collaborative environment.
• Performance & Reliability Ensure the uptime, performance, and reliability of IT systems through proactive monitoring, maintenance, and troubleshooting.
• Security & Compliance Implement and maintain cybersecurity measures, enforce security policies, and ensure compliance with governance frameworks.
• Budget Management Oversee IT infrastructure budgets and manage vendor relationships, ensuring cost-effective solutions.
• Collaboration Work with other IT leaders and departments to support business initiatives and address technology needs.
• Technical Expertise Provide technical assistance and maintain in-depth knowledge of relevant technologies, such as cloud platforms, on-prem platforms, networking, virtualization, and automation tools.
• Technical Troubleshooting Diagnose and resolve complex technology issues affecting hardware, software, and networks.
• Cross-Functional Coordination Work with various departments, vendors, and external technical support to address issues effectively.

Required Technical Skills & Qualifications

• In-depth knowledge of cloud platforms (e.g., AWS, Azure).
• Expertise in network architecture, security, and high-availability designs.
• Experience with container orchestration (e.g., Kubernetes).
• Familiarity with automation, scripting (e.g., Python), and CI/CD pipelines

Soft Skills

• Strong leadership and team mentoring capabilities.
• Excellent communication and collaboration skills to work with diverse stakeholders.
• Strong problem-solving abilities and strategic thinking.
• Proficiency in project management to deliver solutions within scope, time, and budget.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 4-8 years Executive Management
• 10-15 years Business Management

Behavioural Competencies

• Energizing the Organization
• Establishing Strategic Direction
• Operational Decision Making
• Business Savvy
• Cultivating Networks and Partnerships
• Financial Acumen
• Strategic Influence
• Leading Change

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Job Purpose

• To investigate the validity of credit applications through compliance and departmental policies and procedures contributing to mitigation of credit and application fraud related risk for Nedbank Retail.

Job Responsibilities

• Build and maintain client relationships through the undertaking of independent and dual visits with corporate bankers based on client needs and related situations
• Build relationships with internal stakeholders by contributing to structured information sharing meetings Identify opportunities by collaborating with corporate bankers according to Nedbank's corporate strategy
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Grow the Nedfleet book in line with budgets by building and maintaining client relationships Source new business by presenting Nedfleet product opportunities to corporate clients Provide product expertise by delivering fleet management solutions in line with corporate strategy and budget
• Monitor portfolios in line with credit limits and associated Management Information Systems to ensure that client expectations are met Ensure client expectations are met by liaising with operational and administrative team and monitor/manage outputs as per service level agreements; credit and corporate strategy Ensure business relations with regulators by complying to relevant legislation.
• Address operational and system challenges by managing client relationships and involving internal stakeholders to find solutions and resolve challenges.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma: Criminal Justice and Forensic Investigation , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 1 year general banking experience
• Technical / Professional Knowledge
• Administrative procedures and systems
• Data analysis
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Business writing skills

Behavioural Competencies

• Communication
• Continuous Learning
• Customer Focus
• Decision Making
• Managing Work
• Quality Orientation

Closing Date

• 29 July 2026

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Job Purpose

• To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability.

Job Responsibilities

Nedbank Goals:

• Grow market share; ensure client acquisition, retention and cross-selling of bank products.
• Support the achievement of the business strategy, objectives and values.
• Achieve entrenched sales objectives and targets for branch/ market.
• Manage all sales related leads efficiently and timeously .
• Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
• Drive needs-based selling through the sales staff.
• Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
• Drive client acquisition and increase digital market activity across the community.
• Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
• Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
• Ensure engaged, cared-for and focused employees.

Client Engagement:

• Ensure best rated (#1) in client service and satisfaction. 
• Ensure direct report team deliver world class service by effective use of client experience measurement tools.
• Entice clients to digital and  self-service and ensure digital adoption.
• Ensure that clients shift to self-service and digital channels.
• Understand client needs and deliver great client service to ensure client satisfaction.

Risk & Operations:

• Ensure compliance to operational and legislative requirements.
• Achieve minimum performance on Risk & Compliance audits.
• Ensure all compliance on mandatory training is completed timeously.
• Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
• Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
• Achieve effective BROTA compliance.
• Manage Frauds and Losses for Branch/ market.
• Ensure Banking Hall complies with OHASA standards.
• Ensure adherence to process mandates limits. 
• Ensure all equipment is maintained.
• Manage AML sustainability objectives.
• Achieved the required standards for monitoring assessments.
• Manage all Operations Housekeeping standards.

 Lead:

• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals.
• Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth. 
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
• Ensure and lead consequence management, discipline and effective employee relations.
• Manage and track staff performance and apply corrective action where applicable.
• Manage staff leave requirements.
• Manage staff on-boarding process for staff to become proficient.
• Build trusting working relationships with subordinates, managers and support departments through regular engagements.
• Manage staff resources to ensure team efficiency, productivity and full participation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• An approved FAIS qualification (i.e. Banking or Sales)

Minimum Experience Level

• 1 - 2 years Sales and service banking experience

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Customer service principles
• Staff resource planning
• Change management
• Governance, Risk and Controls
• Nedbank policies and procedures

Behavioural Competencies

• Coaching the Sales Team
• Delegation and Empowerment
• Motivating the Sales Team
• Creating a Culture of Trust
• Building Customer Relationships
• Guiding Sales Transformation
• Broadening Business Value

Closing Date

• 03 August 2026

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Job Purpose

• To log, investigate and respond to all client complaints received at Nedbank in line with the business strategy.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (eg: . Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure reports / dashboards are produced timeously via monthly feedback to internal stakeholders.
• Ensure early detection of issues and reporting thereof to internal and external stakeholders.
• Log and record all complaints and errors into the client complaints system and ensure all complaints and errors are addressed within the turnaround standards.
• Ensure efficient resolution of non-standard client complaints through liaising with appropriate personnel internally and externally.
• Provide input and liaise with clients; institutions; managers and staff to resolve client complaints effectively (in line with Treating clients Fairly legislation).
• Ensure that response to client complaints are documented and formally closed out within the turnaround standards.
• Ensure compliance with changes in regulation; business process and group complaints reporting.
• Continuously review the current complaints management process for improvement and make necessary recommendations to relevent stakeholders.
• Ensure efficient and optimum resolution of complaints by investigation; communication and collabortaion with internal and external vendors.
• Facilitate monthly complaint resolution committee meetings.
• Provide feedback and recommendations back to business which have been highlighted through the complaint resolution i.e. system changes; forms and policy amendments.
• Effectively investigate and resolve complex queri perform an audit of current client data and identify key data fields that need to be updated in order to meet business requirements.
• Regulatory risk management and client service)Perform data integrity (i.e. ensure that data is accurate and relevant) specific to certain campaigns/projects.
• Communicate with clients in order to obtain and record their updated personal information.
• Manage various campaigns to enhance the integrity and completeness of the client data base.
• Produce dashboards and MIS to track the status of the client data base.
• Find innovative ways of maintaining and improving the client data base.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (eg: operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• 3 - 5 years’ experience in complaints handling within the Short-Term (Non-Life) Insurance sector
• Knowledge of Short-Term Insurance
• Proficiency in MS Office

People Specification

• Strong organizational and self-management skills
• Ability to work under pressure and manage high volumes
• Agile and adaptable with excellent problem-solving skills
• Effective communication and stakeholder engagement abilities

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• NQF Level 7: B Degree

Technical / Professional Knowledge

• Cluster Specific Operational Knowledge
• Relevant regulatory knowledge
• Principles of project management
• Relevant software and systems knowledge
• Communication Strategies
• Banking knowledge
• Data analysis
• Governance, Risk and Controls
• Principles of financial management

Behavioural Competencies

• Customer Focus
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work
• Stress Tolerance
• Decision Making

Closing Date

• 03 August 2026

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Job Purpose

• To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset.
• Address complex challenges or opportunities, finds a way to deliver business value for any change challenge, guides others to help them deliver better business outcomes, is sought after for expertise and guidance in addressing business challenges, and provides insight to situations that fall within (or outside of) the sphere of influence.
• Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework. Lead other BAs in delivery Enterprisewide solutions where this is a project requirement an/or act as the business subject matter expert.

Job Responsibilities

• Conduct and lead others on iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives
• Conduct and lead others on elicitation and collaboration tasks to obtain information from stakeholders and confirm the results
• Conduct and lead others on requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option
• Conduct and lead others on Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
• Conduct and lead others on strategy analysis to define the future and transition states needed to address the business need
• Conduct and lead others on Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value
• Execute and lead others on according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods 
• Discover and deliver requirements based on changes across all seven product dimensions and requirements categories
• Understand/co-create the operational value streams, enterprise strategic themes, product roadmap, vision, KPIs and metrics
• Understand all elements of the portfolio, solution, program and team backlog 
• Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs to realise this and participate to define the proposed solution
• Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, and Enterprisewide dependencies
• Document Epics/features/themes to analyse user stories - identify gaps, missing stories, acceptance criteria, scenario development and all requirement categories
• Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain and ensure reuse of requirements  
• Collaborate/co-create process and capability alignment by pairing with the PE and Architect
• Drive resolutions for impediments and spikes and enabler epics/stories, and synthesise the data to articulate requirements
• Drive collaboration with development/QA to identify test cases/scenarios, conduct UAT and train the trainer/user, support change management and the product manager with commercialisation
• Lead all aspects of Backlog Refinement and increment planning and champion DevOps & Built-in quality principles and limit WIP
• Analyse/document data requirements and model data flows/ ERDs through all 7 product dimensions on a portfolio level by pairing with BDMs
• Foster stakeholder relationships and engagement for backlog discovery and delivery, dependencies and enterprise delivery up to executive level
• Conduct system demos and contribute to I&A, implement suggestions and drive continuous improvement
• Actively participate and lead portfolio/squad ceremonies by pairing with SMs, ACs, POs, Epic/BITE Owners
• Champion minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans
• Drive early remediation by reducing waste, rework, identify risks, issues and dependencies within scope and across projects 

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Certifications

• Certificate in BA endorsed by IIBA , SAFe and Agile Certification

Minimum Experience Level

• 7 - 10 years
• Managerial : 1 - 2 years
• BA experience, manage multiple IT Projects and exposure to complex enterprise wide programmes, business and industry exposure and Lead BA role 

Technical / Professional Knowledge

• Research methodology
• Data and Business analysis
• Strategy planning and execution
• BA Body Of Knowledge
• Agile Concepts
• Process Engineering Skills
• Business Analysis Descipline , Techniques and Practices
• Global business analysis Trend
• Information Technology concepts

Behavioural Competencies

• Decision Making
• Technical/Professional Knowledge and Skills
• Driving Innovation
• Digital Acumen
• Coaching
• Building Networks

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Job Purpose

• To translate business, other stakeholder requirements and user stories into system requirement and act as a link between business analyst, other requirements stakeholders and the software team
• To translate overarching end to end design into detailed designs and provide technical leadership to the software developers and other designers

Job Responsibilities

• Technical experience as a Developer
• DevOps experience
• Intricate knowledge of the technical architecture of Front Arena
• Experience with Front Arena integration development
• Experience with integration of telemetry data into ELK/Dynatrace or similar monitoring tools
• Design and develop project solutions
• Grow the teams’ skills and knowledge
• Assist developers with how to solve technical solution
• Provide guidance to stakeholders in terms of expertise and experience
• Guide and practice code design, analysis and integration to ensure effective application of technology
• Conduct Technology Reviews of code and design quality assurance
• Drive assets health in the relevant technologies or domains
• Define and review Patterns / practices/standards in application of technology or domain
• Guide Code Branching and Merging
• Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
• Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
• Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
• Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
• Plan and drive implementation of the agreed technical roadmaps
• Conduct research and development experimentation to test thinking regarding technology or domain applicability
• Participate in special interest groups and confrerences relating to these assets
• Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
• Assist with and apply troubleshooting to resolve issues
• Evaluate and influence technology decisions
• Mitigate risk by evaluating risks and impacts on technology or domain
• Update the asset knowledge base
• Conduct internal knowlege sharing sessions
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the business strategy, objectives and values
• Stay abreast of developments in field of expertise
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking
• Conduct self development both by mentoring others and being mentored
• Participate in the talent management practise of the Engineering stream

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Diploma / Certificate relevant

Preferred Certifications

• Certificate in relevant solution design methodologies where available

Minimum Experience Level

• Min 5 years IT experience

Technical / Professional Knowledge

• Information Technology (IT) Architecture
• IT Infrastructure Architecture
• IT / Banking knowledge
• Systems design
• Requirements analysis

Behavioural Competencies

• Decision Making
• Managing Work
• Quality Orientation
• Building Partnerships
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials