Head: Share Scheme Administration at Nedbank

Job Purpose

• Lead a specialist profit-centre business delivering share scheme, CSI, and investor services to internal and external clients, ensuring strong financial performance, regulatory compliance, and exceptional client outcomes.

Key Accountabilities

Business & Financial Management

• Own full P&L, strategy, and operating model of the business unit
• Drive revenue growth, cost efficiency, and sustainable profitability
• Ensure effective resourcing, governance, and commercial decision-making

Strategy & Growth

• Develop and execute the business growth and market positioning strategy
• Identify new service offerings and client opportunities
• Lead innovation, process optimisation, and digital enablement initiatives

Risk & Compliance

• Ensure full compliance with Companies Act, Trust Property Control Act, and relevant regulatory frameworks
• Oversee risk identification, mitigation, and governance processes
• Deliver strong internal and external audit outcomes

Client & Fiduciary Oversight

• Act as accountable executive for fiduciary, trustee, and investor service obligations
• Drive client acquisition, retention, and relationship management
• Ensure high standards of legal, secretarial, and investor servicing

Operations & Service Delivery

• Ensure efficient, accurate, and timely delivery of all contracted services
• Drive service excellence aligned to SLAs and client expectations
• Oversee delivery of client events and reporting outputs

Systems & Innovation

• Select, implement, automate and optimise systems and processes supporting business operations and strategy
• Drive automation, efficiency, and scalability of service delivery

Performance Measures

• Financial: Cost-to-income ratio, revenue growth, budget management
• Client: Satisfaction (NPS), retention, complaints, pipeline growth
• Risk & Compliance: Audit outcomes, regulatory adherence, incidents
• Operations: SLA performance, delivery quality
• Strategic: Sustainability, implementation, project delivery

Minimum Requirements

• Relevant degree in Business, Finance, or related field, or equivalent experience
• Minimum 10 years’ business management and operations experience in a related industry

Preferred Qualifications & Experience

• Postgraduate qualification (e.g. MBA, CA(SA), CFA or equivalent)
• Experience in equity, share plan, trust, or fiduciary administration environments
• Professional membership (FISA, SAIT, SAICA, SAIPA or equivalent)

Key Competencies

Leadership & Strategic Capability

• Strong commercial acumen and P&L leadership
• Stakeholder engagement at executive level
• Strategic thinking and decision-making

Technical & Regulatory Expertise

• Share scheme, trust, and CSI scheme administration
• Companies Act, trust law, and regulatory frameworks
• JSE and STRATE processes

Operational & Delivery Excellence

• End-to-end operational management
• Systems optimisation and process improvement
• Strong coordination and execution capability

Why This Role

• Lead a niche, high-compliance business servicing both internal and external clients
• Opportunity to optimise and transform a specialist business unit and make a difference
• Exposure to a dynamic business in a complex share schemes, trust structures, and listed company environments

Behavioural Competencies

• Customer Focus
• Inspiring Excellence
• Business Savvy
• Driving Execution
• Sharing Responsibility
• Strategic Influence

Closing date: 04 August 2026