Manager-Project Management-Overall Project Management at EXL South Africa

Job Description

• You will be working with a range of clients and wider business practices to engineer/re-engineer, design and strategy to help our clients as they embark on the journey to transform their operations.
• Support the implementation of project management plans.
• Perform more advanced documentation and reporting tasks. Collaborate with team members to ensure adherence to project timelines.
• Enhance skills in project management tools and methodologies. Begin to mentor junior team members. 

Responsibilities

Essential Functions

• Support and track the delivery of digital work for aligned clients
• Actively originate and shape digital opportunities for existing and new client base
• Be able to articulately and passionately present digital concepts to senior stakeholders (internal and external)
• Develop the business case for digital opportunities
• Develop Cost structures and benefit models as suits to client needs
• Exposure in Consulting, preferably in L&A domain
• Work closely with aligned operations and transformation lead on opportunity identification, analysis, validation and solution segmentation (Analytics, Digital, Process re-design, etc.,) 
• Work with business leaders to identify and execute transformation opportunities
• Drive cross functional teams to deliver transformation projects
• Maintain awareness of new and emerging solutions and the potential application on operations 
• Drive enterprise adoption of these tools/techniques by internal and client showcasing and articulating the business case and value proposition 
• Act as business interface for Advance Automation & Robotics and analytics opportunities 
• Ability to effectively communicate with internal and external stakeholders on a periodic basis (written & verbal)
• Ability to coach Operations on Change management 

Technical Skills:

• Manage team of resources aligned to projects; effectively plan, prioritize and execute everyday project related activities
• Understanding of AI and other automation tools and technologies, domain, etc  

Process Specific Skills: 

• Knowledge of industry domain being aligned to (example, Insurance, Banking, etc)
• Expertise in mapping as-is process, creating future operating model with intervention of technology
• Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc

Soft skills (Desired):

• Project management skills to drive digital projects

Leadership:

Fosters a spirit of collaboration and team work  

General:

• Conformance to policies / compliances with auditing skills and eye for details
• Ability to coach and give feedback on an ongoing basis.
• Problem solving skills 
• Strong written and verbal communication Skills.
• Ability to resolve conflicts constructively and lead in a continually challenging environment

Qualifications

Requirements:

• Knowledge of Digital Interventions such as RPA, Analytics, ML and AI 
• PMP / Agile certification would be an added advantage
• Certified Lean Six Sigma Black belt/ Green belt would be preferred
• Evidence of problem solving analytical mindset
• Excellent oral communication and presentation skills 
• Bachelor Degree in relevant field with 6- 8 years of relevant experience.

Required Skills

• Agile Project Management
• Applied Data Analytics
• CRM Applications
• Communication Planning and Strategy Development
• Conflict Management
• Financial Literacy
• Influencing and Negotiation Strategies
• Stakeholder Engagement
• Strategic Competencies