Manager Command Centre - (638) at BankservAfrica

Your key responsibilities include:

Stakeholder Management

• Manage the delivery of internal and external stakeholder requirements/SLA’s and resolve escalated issues
• Written proposals or presentations aimed at changing practices within or across business units to external clients
• Negotiation with customers or suppliers over price, contracts or services

Strategic Alignment

• Ensure team and individual goals are aligned to BU strategy, corporate scorecard  well documented, clearly understood and regularly reviewed ,cascades to all direct reports

Initiatives/ projects for continuous improvement

• Identify and scope opportunities for improvement / innovation 
• Deploy client or company specific projects in line with company standards and in agreement with line manager
• Align with new technology and processes

Daily Operational functions

• Accountable for all aspects of day-to-day operations IT technology command centre
• Provide leadership to ensure operational activities are completed and meet business needs
• Proactively manage the identification and resolution of problems occurring in the operational environment to minimise or eliminate the impact on business
• Problem solving of broad and complex issues , involving more than one area of the business. Solutions will often be arrived at through the stewardship of a project team, involve significant financial risk and require board approval.
• Highlight Anomalies and trends to both internal and external stakeholders 
• Update and maintain the sensitivity calendar, maintenance schedules .
• PASA & CSARB communication 
• Prepare management & Customer Reports 

Disaster Recovery/Operational Resilience 

• Ensure regular DR runs are scheduled and conducted
• Provide and update external schedule for DR test
• Raise any concerns or highlight lessons learnt 
• Maintain DR procedures for alternate sites/environments
• Make necessary decision to initiate alternate processing and solutions 

QUALIFICATIONS / KNOWLEDGE

• Product and system knowledge
• Business Process improvement 
• Required computer literacy levels
• Payment Processing 
• A bachelor’s degree or equivalent 3 years degree is preferred advantage 
• Cloud & technology knowledge and experience
• ITIL 4
• ITSM - MANAGEMENT 

EXPERIENCE

• Mastery of the concepts and principles of a specialist field, ability to manage other professionals in this field
• Experience in Payments systems and products
• Minimum 8 years’ experience information technology field, including 5 years in a supervisory, team lead, or project manager capacity or an equivalent combination of education and experience
• Leadership or management experience with a maximum substitution of two years
• Proven experience as IT Operations Manager
• Experience with system installation, configuration and analysis
• Thorough knowledge of networks, Infrastructure, application and cloud computing
• Knowledge of data protection operations and legislation (e.g. GDPR, PCI , POPIA)
• Leadership and People management 
• Ability to manage multiple projects and teams 
• Excellent communication skills written and verbal 
• Problem-solving aptitude
• Technology change management 
• ITSM Service management processes