Job Vacancies at Broll

Job Description

POSITION PURPOSE

• Responsible for the assisting in the management of the Property. Assist in ensuring maximum income of Property through effective debtors management. Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts. Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. Utilises various techniques, as circumstances indicate, to promptly collect on accounts. Ensures that the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective and professional performance of collections functions.
• Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until the account becomes a write-off, bankruptcy, or attorney account. Makes early contact with tenant to collect and keep them informed of account status.
• Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions.
• Utilises further appropriate collection methods if initial attempts do not secure required payment. Escalates to client for extensions of due dates.
• Posts approved extensions and notifies clients of new due date by mail.
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.
• Assumes responsibility for the efficient administration of collections activities.
• Keeps accurate and up-to-date activity reports on late, potentially late, and accounts.
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
• Ensures both monthly and ad-hoc rental and fee statements are sent out timeously.
• Controls and monitors tenant payments in terms of rentals, deposits, lease fees, etc.
• Liaises with tenants as appropriate
• Handles rental queries efficiently and diplomatically
• Queries tenants’ short payments
• Ensures the daily receipting and processing of tenant payments
• Liaises with finance department regarding bank account deposits, queries and mis-allocations
• Generally ensures that:
• Rent (and other charges) are paid by the 1st of each month unless specified in lease
• Letters of demand on the 3rd of each month to defaulting tenants. Recover LOD charge
• Summons’s are issued as per the legal process
• Administers legal processes for the recovery of lease charges due and/or eviction of tenants
• Motivation and processing of write-offs, deposit refunds, etc.
• Assumes responsibility for timely and accurate preperation and submission of management reports.
• Preparation of detailed debtors reports illustrating weekly and monthly collections:
• Weekly/monthly arrears against billings (debtors day calculations)
• Preparation and submission of attorneys’ reports on all legal matters
• Daily Receipting on tenant accounts
• Journal entries and corrections to tenant accounts to ensure updated tenant statements are presented to tenants
• Reconciliation of tenants’ accounts
• Collection of monthly unaudited turnover figures to be collected and captured on the system
• Collection of annual turnover certificates and collate documents for submission to accountants for
• calculation purpose
• Preparation and calculation of annual rates increases
• Refuse calculation and recovery and other Adhoc recoveries
• Generate exhibition invoices as and when required and reconcile monthly
• Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.
• Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
• Maintains confidentiality
• Uses shared information to effectively minimize client losses
• Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel.
• Assists area personnel as needed
• Keeps management informed of activities, progress toward established objectives, and of any significant problems i.e: risks where tenants are heading towards Business Rescue
• Attends and participates in meetings as required
• Assist in compiling management packs
• Assumes responsibility for related duties as required or assigned.
• Stays informed of changes in collections policies, procedures, and related legal requirements
• Ensures that work area is clean, secure, and well maintained as per house keeping policy
• Dress code must always be professional due to client requiring meetings at any time

PERFORMANCE MEASUREMENTS

• Arrears KPI: 3%
• Deadlines are met
• Tenant queries are handled efficiently and diplomatically
• econ turn-around time 48hours, must be 100% accurate
• Rates/refuse and other recoveries must be 100% accurate
• Good working relations exist with area personnel and with managemen

EDUCATION/CERTIFICATION & EXPERIENCE:

• Matric
• 3 Years related experience on a property listed fund

REQUIRED KNOWLEDGE:

• Knowledge of collection procedures and related laws and regulations.
• Understanding of Company policies, legal jargon, Business Rescue, Liquidation
• Familiar with default and enforcement clauses
• Interpretation of lease

SKILLS/ABILITIES:

• Excellent administration abilities.
• Able to organise, co-ordinate, and direct team activities.
• Good communications and grammar skills.
• Able to use all related equipment and computer applications
• Time management is imperative
• Ability to work well in stressful situations
• Ability to work well independently

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Job Description

POSITION PURPOSE

• Responsible for the maintenance of the building. Completes preventive maintenance, installs new equipment, and assists with routine building maintenance. Completes work order records and files all related maintenance paperwork. Assists area staff as required, responds to the maintenance needs of different departments, and keeps management well informed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Effectively complete assigned maintenance duties.
• Inspect buildings continuously to identify maintenance needs.
• Respond promptly and efficiently to tenant maintenance requests.
• Respond promptly to duties allocated by the building supervisor or regional building manager.
• Inspect all main outer and inner doors (e.g., broken glass, functionality).
• Inspect building exteriors and identify problem areas.
• Check and replace lighting in toilets, foyers, passages, stairways, parking, and external security areas.
• Inspect fittings in toilets (e.g., taps, basins, urinals).
• Inspect equipment such as air-conditioning units, standby pumps, sump pumps, water tanks, and water features.
• Inspect fire equipment with the building supervisor.
• Familiarize with emergency equipment functionality and procedures.
• Conduct visual checks of electrical distribution boards for faults.
• Perform repairs or notify the supervisor of any issues.
• Identify daily maintenance needs and coordinate with supervisor.
• Log equipment conditions and necessary repairs.
• Follow safety rules and procedures in line with legal and company policies.
• Perform regular OSH inspections and complete monthly reports.
• Ensure OSHA requirements are met.
• Conduct quality control checks on tenant installations.
• Ensure premises are ready before tenant occupancy.
• Assist tenants during move-in and partition relocation.
• Assist with high-level cleaning tasks as required, including elevated areas. Training provided if necessary.
• Maintain strong relationships with tenants and respond to feedback.
• Report tenant complaints and urgent issues immediately to supervisor.
• Track repair and maintenance results.
• Complete work orders, material lists, and necessary paperwork.
• Update equipment maintenance records accordingly.
• Order equipment and supplies as instructed.
• Maintain effective working relationships with staff and management.
• Support other departments’ maintenance needs across the facility.
• Maintain clean, safe, and secure work areas and grounds.
• Complete assigned special projects.
• Be familiar with emergency contacts and contractor details to support or act for the building manager.

PERFORMANCE MEASUREMENTS

• Maintenance tasks completed according to policies and procedures.
• All safety regulations followed consistently.
• Accurate and up-to-date maintenance records and logs.
• Equipment well maintained with preventive actions performed on schedule.
• Management kept informed of activities and issues.
• Clear communication and cooperation with other departments.
• High-level cleaning tasks executed safely and effectively.

EDUCATION/CERTIFICATION:

• Standard Eight (Grade 10) with training in maintenance and repair procedures. Training in high-level cleaning or working at heights is advantageous. Willing candidates will be provided training.

REQUIRED KNOWLEDGE:

• Basic maintenance knowledge and safety protocols. Ability to read and follow blueprints.

EXPERIENCE REQUIRED:

• Minimum of two years relevant maintenance experience.

SKILLS/ABILITIES:

• Work independently, attention to detail, and solid hand-eye coordination.

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Job Description

POSITION PURPOSE

• Responsible for lease administration as assigned. Keeps tenant records, deposit and lease fees accounts accurate and current. Completes related reports, summaries, and records, and performs related clerical duties.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the accurate and timely completion of assigned leasing administration functions, including:
• Terminates tenant accounts on instruction and notifies departments
• Captures journal entries:
• Lease Fees & Deposits & appropriation of deposits
• Advises meter readers of changes
• Arrange invoices for tenants paying deposits/rental in advance
• Upload all relevant documents to BOL & send original lease for archiving
• Electricity & Water Adjustments – Notifies Utility Company, advises meter readers of tenant movements, Electricity & Water adjustments
• Send tenant copies of signed lease & offer
• Credit rating procedure
• Assumes responsibility for the accurate and timely completion of assigned lease administration functions, including:
• Drafts and prepares leases
• Keep register of all lease movements
• Captures and Processes lease agreements via owner’s approval form
• Cedes leases
• Prepares, cancels and amends Lease agreements, Addenda and Suretyships
• Handles & checks deposits, bank guarantees & maintaining replacement bank guarantees & additional deposits, updating all reports accordingly
• Reconciliation of deposit account
• Adhering to assigned deadlines & timelines as required
• Ensuring all processes in terms of lease tracking are adhered to
• Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management
• Maintains regular contact with other departments to obtain information and/or to correct transactions (Liaise with Property Administrator on tenant movement)
• Assists Portfolio Management personnel as needed
• Keeps management informed of area activities and of any significant problems
• Attends and participates in management meetings & take minutes of such meetings
• Assumes responsibility for related duties as required or assigned
• Completes special projects as assigned
• Any other duties related to loading and processing of lease renewals & administration thereof
• Update & maintain lease audits
• Update & maintain building lease profiles
• Upload monthly leasing reports for management packs
• Prepare monthly executive summary for reporting to leasing manager

PERFORMANCE MEASUREMENTS

• Lease documents, records, and reports are accurate, current, and timeously submitted
• Good working relations exist with company personnel
• Good communication and coordination exist with Leasing Manager - Provide Assistance as and when required
• Management is appropriately informed of area activities
• Lease administration is completed in accordance with established standards, policies, and procedures

QUALIFICATIONS

• Education/Certification: Matric
• Good understanding of “Legal Leases”
• Basic understanding of accounting practices

SKILLS/ABILITIES

• Well organized and detail oriented
• Good math skills
• Excellent grammar and spelling skills in business
• Good attention to detail and accuracy
• Cooperative and willing to assist others
• Excellent communication skills
• Administration skills
• Dependable
• Self-starter
• Excellent computer skills
• Flexible
• Good interpersonal skills
• Able to use PC, calculator, and other basic business mechanisms

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Job Description

POSITION PURPOSE

• Responsible for the management of the Property. Ensure investment growth and maximum income of each Property through effective property management and asset control. Develops related budgets, monthly and ad-hoc reports, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental and procurements policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality at the least possible cost. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.
• ESSENTIAL FUNCTIONS AND BASIC DUTIES
• Assumes responsibility for the effective operations management of Property and facilities.
• Property Management
• Keep abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
• Attend meetings / functions related to successful operation of Property i.e. SAPOA, CJP etc.
• Asset Management
• Control/schedule/implement regular preventative maintenance program in line with budget constraints
• Motivation of refurbishments, major repairs as appropriate
• Attend site meetings with contractors in respect of maintenance/expansion of projects
• Monitor progress
• Inspection / enforcement of tenant responsibilities during and on termination of lease terms
• Liaison with appropriate Government, Provincial and/or local authorities
• Responsible for Compliance of OSH Act
• Client Reporting
• Provide accurate information to client according to agreed format timeously
• Analysis of monthly income /expenses
• Monitoring of turnover rentals
• Analysis of operating costs on a quarterly basis in terms of the approved forecasts
• Monitoring of all municipal recoveries (and general recoveries) on a monthly basis
• Planning And Budgeting
• Preparation and completion of budgets by January each year
• Complete of forecasts timeously
• Review rental quarterly and ensure best possible rate achieved and maintained
• Assist in formulation of business plans for the unit
• 5 Year budget – preparation and control
• Half yearly or Quarterly review and monitoring results
• Quarterly Expenditure / Analysis
• Set and motivate capex /TI philosophy per building in consultation with client
• Approve TI standard specification as recommended by the Project Manager
• Approve capex within authority limits
• Ensure we conform to capex philosophy and procedures
• Estimate new operating costs
• Ensure recovery of operational costs in accordance with Lease terms
• Building Management
• Devise a five year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
• Investigate/initiate proposals for refurbishments
• Maintain a hands-on control of projects in hand
• Review the building status/grade annually and maintain the standards within those grade
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
• Debtors Management
• Monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and approve legal action.
• Credit Control
• Responsible for Management:
• Arrears
• Legal action
• Write-offs
• Parking Management
• Monthly / ad hoc interaction meetings all parkades
• In conjunction with the responsible person for parking, maintain accurate control of “in house” operated parkades
• Tenant Manager
• Deal with correspondence / interaction with tenants as required.
• Ensure that leases are timeously renewed and all vacant space is let and in a presentable state.
• New Tenants
• Determination and recommendation of letting mandates (i.e. rental levels, installation cost etc)
• Lease negotiation and maintenance of tenant relationships.
• Control of new leases and recordal of same
• Control / oversee new installations (through technical manager where appropriate) including:
• Premises design
• Negation/liaison/control with/of professionals and contractors
• Sign off acceptance of complete premise
• Existing Tenants
• Renewal of Lease Agreement both direct and through Building Management where applicable
• Tenant liaison and public relations
• Control/arrangement of centre promotions through merchants association/s or promotion committee/s
• Regular assessment of tenants turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
• Expense Control
• Check and authorise payment of accounts
• Authorise cleaning, consumables, electrical and general maintenance orders
• Control wage and salary allocation
• Control municipal payments and recoveries there against
• Ensuring cost effectiveness and performance of contractors
• Assumes responsibility for the effective maintenance and reporting of financial records.
• Oversees preparation of monthly, annual, and other management reports.
• Assesses and reports on monthly performance against budgets.
• Prepares and motivates consolidated monthly reports for submission to clientAssumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.
• Effectively supervises Property personnel, ensuring optimal performance.
• Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
• Assigns and coordinates personnel. Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
• Assumes responsibility for related duties as required or assigned.
• Ensures that work area is clean, secure, and well maintained.
• Completes special projects as assigned.
• Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Building/s are well maintained and secure and meet the needs of the Company.
• Property operations are efficiently and cost effectively administered.
• Current and future Property needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.

EDUCATION/CERTIFICATION:

• Matric.
• Additional related maintenance and Property management training preferred.

REQUIRED KNOWLEDGE:

• Excellent understanding of Property management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.

EXPERIENCE REQUIRED:

• Five or more years of related experience, with at least two or more years of supervisory experience.

SKILLS/ABILITIES:

• Excellent leadership abilities.
• Able to organize, coordinate, and direct team activities.
• Strong problem solving skills.
• Good communications skills.
• Able to use all related maintenance equipment and computer applications.

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Job Description

POSITION PURPOSE

• Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts. Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. Utilises various techniques, as circumstances indicate, to promptly collect on accounts. Ensures that the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective and professional performance of collections functions.
• Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts.
• Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until the account becomes a write-off, bankruptcy, or attorney account. Makes early contact with clients to collect and keep them informed of account status.
• Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions.
• Utilises further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates. Suggests consolidations and financial counseling.
• Posts approved extensions and notifies clients of new due date by mail.
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.
• Assumes responsibility for the efficient administration of collections activities.
• Keeps accurate and up-to-date activity reports on late, potentially late, and accounts.
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
• Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly. Provides clients the opportunity to fully explain their account status.
• Ensures both monthly and ad-hoc levy tatements are sent out timeously.
• Controls and monitors payments in terms of levies, utilities, fees, etc.
• Liaises with owners / tenants as appropriate
• Handles queries efficiently and diplomatically
• Queries owners’ short payments
• Ensures the daily receipting and processing of payments
• Liaises with book keeping and accounting staff re bank account deposits, queries and mis-allocations

Generally ensures that:

• Levies (and other charges) are paid by the 7th of each month
• Letters of demand after the 7th to defaulting tenants
• Summons’s are issued after the 21st day to defaulting tenants
• Controls and administers legal processes for the recovery of levy charges due and/or eviction of tenants
• Motivation and processing of write-offs

Credit Checks.

• Assumes responsibility for the effective performance of all assigned clerical and support functions:
• General office administration:
• Placing of orders
• Collating invoices for payment
• Creating of debtor journals – as instructed by Property Manangers
• Uploading of documents

Typing of correspondence

• Assisting with special projects as assigned
• Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.
• Maintains the Company's professional reputation throughout collections operations and in all contacts with clients.

Maintains confidentiality.

• Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel.
• Assists area personnel as needed.
• Keeps management informed of activities, progress toward established objectives, and of any significant problems.
• Attends and participates in meetings as required.
• Assumes responsibility for related duties as required or assigned.
• Ensures that work area is clean, secure, and well maintained.

PERFORMANCE MEASUREMENTS

• Problem accounts are closely monitored and reviewed.
• Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant.
• Outstanding ccounts are promptly collected. A delinquency ratio which meets management standards is maintained.
• Professional business relations exist with clients. Clients are properly assisted with their financial problems and their questions are courteously answered.
• Required reports and records are accurate and timely.
• Good working relations exist with area personnel and with management. Management is appropriately ` informed of area activities.
• Compilation and capture of electricity and water readings.

EDUCATION/CERTIFICATION:

• Matric
• 2 Years related experience

REQUIRED KNOWLEDGE:

• Knowledge of collection procedures and related laws and regulations.
• Understanding of Company policies. Familiar with default and enforcement clauses.

EXPERIENCE REQUIRED:

• 2 Years related experience
• Prior experience in property related field would be recommended but not a requirement
• Previous collection experience.

SKILLS/ABILITIES:

• Accuracy and thoroughness in work.
• Excellent communication, telephone, and public relations skills.
• Ability to work well independently.
• Ability to work well in stressful situations.
• Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone, fax.

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Job Description

POSITION PURPOSE

• Responsible for performing a wide variety of clerical and receptionist duties.
• Receives and screens telephone calls and visitors.
• Records and relays messages to appropriate personnel. (Cleaning / Security / and Building Maintenance)
• Provides administrative information to Company personnel and performs miscellaneous support functions as assigned.
• Projects the Company’s professional image physically and telephonically.
• Assisting the daily queries from customers / tenants and contractors.
• Reports any items to be repaired or any possible risks daily to the Operational Manager.
• Daily walk about of the entre centre to ensure safety, cleanliness and overall wellbeing of the building.
• Daily sign off of the OB book with security and reporting any items of concern to the Operational manager.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for effectively handling and managing the switcboard.
• Operates the switchboard and console to connect, hold, transfer all incoming calls.
• Ensures that all incoming calls, questions and complaints are resolved in a timely manner by channeling calls to the responsible persons / departments
• Provides general information to clients.
• Managing the telephone management system
• Ensures smooth running of the switchboard.
• Updates telephone lists monthly / Tenant list monthly.
• Assumes responsibility for the effective performance of assigned receptionist and clerical functions.
• Receives and screens telephone calls. Answers routine questions or directs them to appropriate personnel. Records and relays messages.
• Performs various typing tasks including correspondence, approvals, and miscellaneous documents required for account processing.

Maintains Department files.

• Oversee exhibition bookings, ensuring exhibitors meet set-up standards and are authorized to be on-site.
• Manage tenant posters and other marketing materials displayed on-site. Interchange and manage Centre-related marketing collateral when required.
• Arrange for tenant newsletters and memo’s to be printed and distributed to tenants and shoppers.
• Support the Marketing Manager with miscellaneous tasks as needed to ensure marketing activities run smoothly.
• Assumes responsibility for establishing and maintaining effective business relations with clients, vendors, and trade professionals.
• Assists with questions and problems courteously and promptly.
• Maintains the Company's professional reputation.
• Assumes responsibility for establishing and maintaining effective working relations with Company personnel and management.
• Assists and supports department personnel.
• Coordinates activities with related departments and obtains or conveys information as needed.
• Keeps management informed of area activities and of any significant problems.
• Attends and participates in meetings as required.
• Assumes responsibility for related duties as required or assigned.
• Ensures that work area is clean and centre management office is, secure, and well maintained.
• Completes special projects as assigned.
• Monthly collection of turnovers for Ben Fleur and upload to Broll online. Submission of reports due on the 7th day of the month at 08:00.
• Assist with the following up of outstanding offers with tenants. Collection of updated FICA from tenants in order to ensure lease renewals on time.
• Assumes responsibility for handling mail, courier and banking tasks
• Open sort and deal with incoming mail

PERFORMANCE MEASUREMENTS

• Calls and inquiries are courteously and professionally handled or referred. Professional relations exist with all contacts.
• Account processing and assigned clerical functions are completed in accordance with established policies and procedures. Typing is neat, accurate, and promptly completed.
• Reports are completed correctly and on time.
• Good working relations exist with Company personnel and management and assistance is provided as needed. Management is appropriately informed.
• Professional well-groomed individual whom meets with the public on a daily basis.

EDUCATION/CERTIFICATION:

• Matric

REQUIRED KNOWLEDGE:

• Basic understanding of business service functions.
• Knowledge of related computer applications.

EXPERIENCE REQUIRED:

• 1 or more years of previous related experience

SKILLS/ABILITIES:

• Strong typing abilities.
• Excellent phone skills.
• Good communication and public relations skills.
• Well-organised and attentive to detail.
• Willing to cooperate with and assist others.
• Able to use PC, printer, phones, and basic business equipment.