Job Vacancies at Core Group

Job Description

• Integrated Retail, a division of Core, is home to some of South Africa’s leading technology and lifestyle brands, including Apple, Samsung, Nintendo, DJI and more.
• As a Regional Supervisor in Gauteng, you will oversee the performance and operations of multiple retail sites within your region. You will be responsible for driving sales, developing high-performing teams, maintaining operational standards and delivering an exceptional customer experience.

Key Responsibilities

• Drive regional sales performance and monitor key retail metrics, including sales targets, conversion, ATV, UPT, accessories, insurance and warranty performance.
• Conduct regular store visits, identify performance gaps and implement improvement plans.
• Oversee stock management, availability, replenishment, shrinkage and aged stock across the region.
• Ensure consistently high standards of customer experience, brand execution and store operations.
• Lead, coach and develop store teams through regular performance reviews, training and development.
• Manage employee performance and first-line employee relations matters in line with company policies and labour legislation.
• Partner with HR on disciplinary matters, grievances and escalated IR or CCMA cases.
• Ensure compliance with company policies, health and safety requirements and operational standards.
• Manage KPAs, Scorecards and regular performance check-ins for direct reports.
• Coordinate regional projects, new initiatives and retail rollouts with internal and external stakeholders.
• Demonstrate and promote Core Group values while creating a culture of accountability, integrity and high performance.
• Support workforce planning and actively participate in recruiting and selecting new team members.

Requirements

• Matric is essential.
• Diploma or Degree in Business, Retail Management or a related field is advantageous.
• 3–5 years' retail experience, with at least 2 years in a management or leadership role.
• Strong sales, commercial and retail operations experience.
• Proven experience leading and developing teams.
• Experience managing performance and disciplinary processes.
• Exposure to employee relations and CCMA matters would be advantageous.
• Strong planning, analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Own reliable transport is required, as regular travel between retail sites will form part of the role.
• Must be willing and able to travel to Head Office in Sandton when required.

Key Competencies

• Commercial acumen
• Leadership and coaching
• Results-driven
• Operational excellence
• Customer focus
• Analytical thinking
• Planning and organisation
• Stakeholder management
• Industrial relations knowledge
• Integrity and accountability

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Job Description

Join Our Team as a Sales Consultant!

• Are you passionate about technology and enjoy connecting with people? Do you love helping customers find the right solutions and thrive in a fast-paced retail environment?
• If so, we'd love to hear from you!
• Core Group is looking for energetic and customer-focused Sales Consultant to join our growing retail team at our multi-brand technology kiosk located in Menlyn Mall, Pretoria.

Why Join Core Group?

At Core Group, we're passionate about bringing the world's leading technology brands to our customers. As part of our retail team, you'll have the opportunity to:

• Work with some of the world's most innovative technology brands and products
• Be part of a growing, industry-leading retail business
• Receive ongoing product training and career development opportunities
• Work alongside passionate, knowledgeable, and supportive teams
• Build a rewarding career in technology retail

About the Role

• As a Sales Consultant, you'll be responsible for creating exceptional customer experiences while helping customers discover the latest technology products and accessories that best suit their needs.
• You'll be the face of our brand, confidently demonstrating products, building customer relationships, and achieving sales targets in a premium retail environment.

Key Responsibilities

• Deliver exceptional customer service and create memorable shopping experiences.
• Engage proactively with customers to understand their needs and recommend the right technology solutions.
• Demonstrate products confidently and explain features and benefits clearly.
• Achieve and exceed individual and store sales targets.
• Maintain high visual merchandising and store presentation standards.
• Assist with stock management, merchandising, and daily operational tasks.
• Work collaboratively with colleagues to ensure smooth day-to-day store operations.
• Stay up to date with the latest technology products, promotions, and services.

What We're Looking For

• Matric (Grade 12).
• Some retail sales experience, preferably in consumer electronics, technology, telecommunications, or premium retail.
• A passion for technology and delivering outstanding customer experiences.
• Proven ability to achieve and exceed sales targets.
• Strong communication and interpersonal skills.
• Confident, energetic, and customer-focused approach.
• Excellent problem-solving skills and attention to detail.
• Comfortable working in a fast-paced retail environment.
• Experience using POS systems (experience with iOS or similar technology is advantageous).

Working Hours

• Approximately 108 hours per month.
• Retail trading hours, including weekends and public holidays, according to the store roster.

Location

• This position is based at our multi-brand technology kiosk in Menlyn Mall, Pretoria.
• Reliable transport or a good understanding of local public transport routes is essential.

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Job Description

• Core Group is looking for an Apple Technical Solutions Consultant to deliver technical implementation, consulting and support services to its Apple business customers. This role focuses on assessing customer IT environments, implementing mobile device management (MDM) solutions, deploying Apple devices and providing technical training to ensure seamless integration into business environments.
• The successful candidate will combine strong technical expertise with a customer-focused approach to deliver secure, reliable and effective Apple technology solutions from initial assessment through to implementation and handover.

Key responsibilities

• Apple IT environment assessments: Evaluate customers’ existing Apple technology environments, identify technical risks and opportunities for improvement, and recommend solutions that support secure and efficient device management.
• MDM implementation and management: Configure, implement and troubleshoot MDM solutions, including device management policies, configuration profiles, security restrictions, application deployment and compliance settings.
• Apple device deployment: Plan, test and execute Apple device deployments, including pilot projects, ensuring solutions meet customer requirements and business objectives.
• Technical troubleshooting: Diagnose and resolve issues relating to device enrolment, MDM configuration, networking, identity management, certificates and device settings.
• Customer training and knowledge transfer: Deliver technical training and knowledge-sharing sessions to help customers effectively use, administer and manage their Apple technology environments.
• Technical documentation: Develop and maintain implementation guides, environment assessment reports, technical documentation and customer handover materials.
• Customer engagement: Work closely with business customers to understand their technical requirements, provide practical recommendations and ensure successful delivery of Apple packaged services.
• Continuous improvement: Stay up to date with Apple enterprise technologies, MDM platforms and industry best practices to enhance service delivery and customer outcomes.

Minimum requirements

• Relevant IT qualification or equivalent practical experience.
• At least 2 years’ experience in IT support, systems administration or endpoint management, including hands-on administration of Apple devices in an enterprise MDM environment.
• Practical experience with one or more MDM platforms, such as Jamf Pro, Microsoft Intune, Kandji or Mosyle.
• Working knowledge of Apple Business Manager, automated device enrolment and managed Apple device deployments.
• Good understanding of macOS, iOS and iPadOS.
• Familiarity with enterprise identity and productivity platforms, including Microsoft 365 and Microsoft Entra ID.
• Strong technical troubleshooting, analytical and problem-solving skills.
• Good written and verbal communication skills, with the ability to explain technical concepts clearly to customers.
• Strong organisational skills, attention to detail and the ability to manage implementation activities effectively.

Advantageous requirements

• Knowledge of IT security, identity management and endpoint management best practices.
• Relevant industry certifications in Apple technologies, device management, Microsoft, Jamf or other enterprise IT platforms.
• Experience delivering technical implementations, customer training or IT consulting services in a business environment.

Key competencies

• Apple technical expertise: Strong understanding of Apple enterprise technologies, device deployment and MDM solutions.
• Problem-solving: A structured and analytical approach to diagnosing technical issues and implementing effective solutions.
• Customer focus: The ability to understand customer needs, build professional relationships and deliver practical technical solutions.
• Communication: Confidence in explaining complex technical information to customers with varying levels of technical knowledge.
• Planning and organisation: The ability to coordinate implementation activities, maintain accurate documentation and meet agreed delivery timelines.
• Attention to detail: A commitment to accurate configuration, secure deployments and high-quality technical handovers.
• Continuous learning: A proactive approach to developing technical knowledge and keeping pace with evolving Apple enterprise technologies.