Job Vacancies at Crayon

Role Description

Seeking an individual to support, analyse and maintain real-time specific environments and tools used within the switching department. The ideal candidate will have excellent problem-solving skills in order to identify issues timeously and to resolve any reported problems. This candidate will also need to assess the severity of the incident or problem and determine an appropriate approach to resolving problems. It is expected of this candidate to offer world class service to clients and internal stakeholder teams.

Salary

• Negotiable based on experience

Requirements

• Support the production environment, perform system upgrades, security and disaster recovery
• Setup and configure the production environment (new sites, versions etc.)
• Store loads and associated configurations hot cards, bins etc.
• Provide support functions to internal teams and clients
• Extensive troubleshooting of Postilion, Realtime, Office and Esocket.pos
• Ensure that communication channels are established with all clients at a technical level
• Investigating production related queries raised by business or external parties
• Ensure that adequate testing has taken place before implementing new systems or changes to existing systems
• Provides ongoing support to both internal and external customers and colleagues
• Mean time to repair: analysis, diagnosis, resolution
• Work with multiple teams and customers to resolve issues
• Ensure that feedback is given to both management and clients
• Help and support customers to integrate
• Create and maintain documents for implementations, processes and procedures

Skills & Qualification

• 3-4 years Postilion Real-time and Postilion Office configurations experience
• Proven track record for detailed investigation, analysis with extensive troubleshooting experience of real-time applications
• Providing after hours support for multiple real-time systems, troubleshooting and periodic maintenance
• SQL scripting to query and update database content advantageous
• Linux and Windows OS skills advantageous

Core competencies

• Have good verbal and written communication skills
• Be self-driven and have high energy levels
• Be organized and assertive and the ability to work under pressure
• Be a logical thinker
• Be able to work independently with a high level of responsibility

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Role Description

The team is symbiotic in its nature, where all members are well capable of self-management and do not need to be micromanaged. Through synergy, aligned values and common goals they are able to continually broaden their horizons. From implementation to after sales support. This is a tight knit team that works seamlessly as a unit to ensure client satisfaction, and always aim to become even better at the business offerings. The SQL Debugger will provide technical support regarding a spectrum of software used within the business. You’ll be responsible for database management, sourcing system bugs and corrections. The ideal candidate must be capable of self-management.

Salary

R30,000 – R60,000 per month (Negotiable based on experience)

Responsibilities

• Provide remote 2nd line support using diagnostic capabilities to identify the fault or problem
• Troubleshoot issues to identify the most appropriate resolution path
• Take ownership of incidents assigned to you and manage them through to resolution
• Resolve the majority of trouble tickets via the ticketing system
• Escalating issues to tier 3 developers should the need arise
• Assisting and upskilling other team members where required
• Ensure Service Level Agreements (time to respond and time to resolve) for tickets logged are met across all clients
• Investigate issues/changes, evaluate the risk and impact of the change and provide detailed quotation for the required work accordingly

Requirements

• Matric certification (essential)
• Extensive SQL (MySQL) knowledge (essential)
• Firm understanding of financial services and systems (essential)
• Logical and analytical thinker
• Strong software troubleshooting/debugging abilities
• Knowledge with trouble ticketing systems
• Ability to self-manage
• Critical thinking and ability to prioritize
• Previous experience in a client support role is advantageous
• Flexible working hours – willingness and ability to accommodate extended working hours to meet deadlines, etc.
• Good contactable references

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Role Description

Seeking a front end developer for a full time, on-site, contract position to build the best cutting edge web and mobile designs as well as interfaces in an agile environment. The candidate will take graphical concepts from designers and making them come to life in the digital environment. This role includes working in a small team environment, with 3 other designers and a wider team of 15 (CRM). The office is creative and friendly, with a lot of passion for design and code. This position is a full time fixed 12-month contract with the possibility of becoming permanent.

Salary

• R35,000 to R40,000 per month (negotiable based on experience)

Responsibilities

• Work with marketing product managers to customize online marketing campaigns, and organize and manage all online marketing collateral
• Design, create and maintain web content to meet marketing requirements
• Craft solutions for layout and styling issues across multiple browsers and mobile devices
• Work with IT to ensure backend processes to and from the website transition smoothly
• Collaborate with editorial on online companion resources
• Design, create and optimize graphic content for social media, online ads, and website use
• Research, purchase and customize stock photography to reflect marketing message
• Create, facilitate and document testing of web development, and offer on-demand web maintenance, content management, and technical support
• Mentor junior designers in weekly one-on-one advanced design concepts coaching sessions, and provide feedback on practice assignments

Requirements

• Bachelor’s degree or equivalent experience
• 5-7+ years of front end web experience with expert level HTML/CSS/JavaScript knowledge
• Absolutely must have strong knowledge of responsive/adaptive design outside of frameworks
• Strong ability to take graphical designs and cut them into efficient HTML/CSS
• Knowledge skin/theme development on popular CMS’s
• Experience developing animation and advanced interfaces
• Working knowledge as far as how to create and test highly (browser) compatible code

Skills:

• HTML
• CSS
• JavaScript
• Relevant Degree or Diploma
• Exceptional time management skills
• Strong creative problem-solving skills
• Proficient in layout in digital formats
• Experience in photo and video editing
• Experience in web design
• Experience in mobile and desktop application design will be an advantage

Must be proficient in:

• Adobe Photoshop CC
• Adobe Illustrator CC
• Adobe InDesign CC
• Adobe Premiere Pro CC

Beneficial:

• Adobe Lightroom CC
• Adobe After Effects CC
• Adobe XD
• WordPress

Skills that set you apart from the crowd:

• A love of technology and is able to stay up to date on the latest technology
• Able to bring new ideas to the table
• Other coding language or graphic design experience

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Role Description

Seeking an experienced and versatile direct response marketing digital copywriter for a full- time, on-site, contract position to write best-in-class creative and engaging content, in a fast-paced, agile digital environment. The candidate will join a team of two copywriters, reporting into the head of digital copy. This candidate will work closely with the design team in an exciting, creatively driven and motivated creative studio. This candidate will be part of the broader digital marketing team (of 15 people) and will work closely with the CRM team. This position is a full time fixed 12-month contract with the possibility of becoming permanent.

Salary

• R30,000 to 35,000 per month (negotiable based on experience)

Responsibilities

• Create persuasive, conversion-focused marketing communications using established direct response selling techniques
• Edit the work of others effectively in order to achieve the best performing copy
• Prioritize multiple projects and deliver highly effective and creative work
• Research and find the best way to present products to various target markets on different platforms
• Continue to grow and improve direct marketing guidelines
• Collaborate with team members at all levels to ensure projects are consistent with best practices, brand guidelines, compliance and overall project goals

Requirements

• 5-7+ years’ experience in long and short-form digital direct response marketing copy (experience can include print)
• Relevant degree or diploma
• Excellent direct response copywriting skills – creatively strong, strong attention to detail and factual correctness
• Crafts highly engaging copy that compels action i.e. making a purchase, downloading an app, signing up for a newsletter, downloading content, entering a competition, etc.
• Must be skilled at writing copy that tugs at a reader’s emotions and addresses their worries, fears, pain points and immediate needs
• Must be skilled at writing long form copy that informs, persuades and convinces
• Must be skilled at writing brilliant subject lines that increase open rates
• Must be skilled at writing irresistible call-to-actions to increase click through rates e.g. read a blog, find out more about a product, etc.
• Versatile and adaptable – able to work across multiple different brands and adapt tonality accordingly
• Quick learner – we work in a complex environment with complex products, with many intricate product and legal nuances
• Fast worker – we work with extremely tight deadlines and demanding stakeholders
• Exceptional time-management skills
• Strong creative problem-solving skills
• Proficient in layout in digital formats – provides clear and clean copy decks
• Must be proficient in:
  • Microsoft Office Suite

Skills that set you apart from the crowd:

• Obsessed with direct response copy – live and breathe engagement and click-through rates
• Versatile and can work on multiple brands at once
• Manage and implement feedback from multiple stakeholders with ease
• Fast learner and a fast, efficient worker
• Explain and talk about complex products in a simple and customer-friendly way
• Great team player

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Role Description

Looking for a Full Stack Developer to produce high quality software solutions. The ideal candidate will be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, the candidate should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. This candidate should also be a team player with an eye for visual design and utility. Mobile experience (hybrid or native) would also be a plus.

Perks

• Work within a strong growing team
• Innovative, fast-paced and fun work environment
• Flexible, results oriented culture
• Daily meals at the office
• Great coffee at the office

Salary

• R45,000 – R70,000 per month (Negotiable based on experience)

Responsibilities

• Work with development teams and product managers to design software solutions
• Design client-side and server-side architecture
• Build the front-end of applications
• Develop and manage well-functioning databases and applications
• Write effective APIs (REST / GraphQL)
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software

Requirements

• Minimum 4 years of development experience
• Relevant B.Sc or B.Eng university degree; Hons. or higher is preferable. Good academic performance, exceptional in software development / programming courses
• Independent Problem solver and analytical thinker
• Perseverance
• Ability to work under pressure
• Dependable, responsible and collaborative
• Supportive Team Player
• Fast learner

Technical experience

• Java/Kotlin, Spring, Spring Boot, NodeJS, Express
• Experience with Relational Database and NoSQL databases
• ReactJS, VueJS, Angular
• Android Development, IOS Development, Hybrid Mobile Development (React Native)
• Linux, Docker, Kubernetes
• CI/CD (eg Jenkins, TeamCity, Azure Pipelines etc)

Non-Technical Skills

• Able to work well in a team as well as individually
• Attention to detail, and able to think creatively outside the box
• Able to accurately estimate effort on tasks, prioritise work and deliver to deadlines
• Excited about learning, pushing technical limits and finding new solutions
• Good analytical and problem-solving skills
• Good verbal and written communication skills

Nice-to-haves

• Devops (Monitoring, Docker, Kubernetes, Serverless)
• Experience with CD/CI
• Software Architecture

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Role Description

Looking for a highly skilled Full Stack Developer who is comfortable with both front and back end programming. You’ll be responsible for developing and designing front end web architecture, ensuring the responsiveness of applications and working alongside graphic designers for web design features, among other duties. As a Full Stack Developer, you will be required to see out projects from conception to final product, requiring good organizational skills and attention to detail. Experience developing custom templates & themes for Elementor & Divi is required, as is advanced Wordpress knowledge.

Salary

• Negotiable based on experience

Responsibilities

• Developing front end website architecture
• Designing user interactions on web pages
• Developing back end website applications
• Creating servers and databases for functionality
• Ensuring cross-platform optimization for mobile phones
• Ensuring responsiveness of applications
• Working alongside graphic designers for web design features
• Seeing through a project from conception to finished product
• Designing and developing APIs
• Meeting both technical and customer needs
• Staying abreast of developments in web applications and programming languages

Requirements

• 5-10 years’ experience in similar role
• Advanced experience in WordPress
• Experience developing custom templates & themes for Elementor & Divi

Must have experience in the following:

Front End

• HTML
• CSS
• Bootstrap
• JavaScript
• HTML DOM
• JSON
• jQuery

Back End

• PHP
• SQL
• REST

Stack

• LAMP stack: JavaScript - Linux - Apache - MySQL - PHP
• LEMP stack: JavaScript - Linux - Nginx - MySQL - PHP

Experience in the following would be advantageous:

Front End

• Angular
• React

Back End

• Python
• Node.js
• MongoDB
• MEAN stack: JavaScript - MongoDB - Express - AngularJS - Node.js