Fresh Jobs at The South African Revenue Service (SARS)

Job Purpose

• To provide expertise, advice and support in practice formulation and associated best practice improvement tactics, by ensuring sustainability of SARS software, systems and technologies, enabling a holistic business solution that support and sustain the business capability with minimal business risk, integrate and align architectures within the Enterprise Architecture, in order to enable tactical translation and operational implementation. 

Education and Experience

Minimum Qualification & Experience Required

• B.Tech: Computer Systems AND 8-10 years' experience in an Integration/ Enterprise Service Bus (ESB) environment, of which 3-4 years at junior specialist level.

OR

• Relevant IT Qualification / Certification, as specified in Min Functional requirements, and 8-10 years’ experience in an Integration/ Enterprise Service Bus (ESB) environment, of which 3-4 years at junior specialist level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 15 years experience in an Integration/ Enterprise Service Bus (ESB) enviroment, of which 3-4 years at junior specialist level.

Minimum Functional Requirements

• Middleware (e.g. WebSphere Application Server) or Integration Design or Integration Development (e.g. IBM Integration Bus (IIB)) or any other technology currently supported within the Enterprise Architecture framework. 

Job Outputs:

Process

• Advice and adhere to SARS prescribed integration protocols.
• Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
• Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
• Ensure proper project planning and execution as well as overall change control.
• Provide support to projects by applying the required specialised skills in terms of infrastructure, architecture, data, design, services, processes, monitoring and patterns.
• Troubleshoot and methodically identify research and resolve complex issues in the IT environment.
• Design, plan and implement all the software, integration, design and development activities that relate to the portfolio of business integration in conjunction with all relevant stakeholders.
• Introduce best practises and influence the divisions to change and adopt accordingly.
• Contribute to IT business planning with regards to interface applications.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability 
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness 
• Problem Solving and Analysis 
• Respect
• Trust

Technical competencies

• Application Development and Maintenance 
• Business Knowledge 
• Database Design and Management 
• Efficiency improvement  
• Functional Policies and Procedures 
• IT Knowledge 
• Reporting and Interpretation 
• System Thinking 
• Business Acumen 
• Decisiveness
• Effective Business Communication 
• Managerial Budgeting 
• Planning and Organising 
• Problem Analysis and Judgement 
• SARS Systems Products 

Deadline:31st March,2026

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Job Purpose

• To be responsible for co-ordinating, programming, implementing and maintaining system architectures, including hardware, operating systems, and utilities, and related client services within the organisation and ensuring to meet service level agreements.  To be responsible for identification and resolution of complex hardware and software technical problems and malfunctions related to network and related servers and makes decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions, ensuring a stable performance environment for the enterprise business processing system. 

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) Information Technology AND 8-10 years' experience in IBM WebSphere Application Server, of which 3-4 years at junior specialist level.

#OR

• Senior Certificate (NQF 4) AND  IT Qualification (s) / Certification (s), in Information Technology and 8-10 years’ experience in IBM WebSphere Application Serve of which 3-4 years at junior specialist level, AND additional requirements specified in Min Functional requirements, where applicable.
• AiX: IBM AiX Certified Engineer, PowerHA, IBM Systems Director or relevant certification OR
• LINUX: SuSE Certified Professional or Linux Professional Certified Level 2 or Redhat Certified Technician OR
• WAS: IBM WebSphere Application Server Certified System Administrator or any other relevant certification

#ALTERNATIVE

• Senior Certificate (NQF 4) AND 15 years IBM WebSphere Application Server experience of which 3-4 years at junior specialist level.

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
• Advising on programming, implementation and maintaining system architectures, including hardware, operating systems, and utilities, and related client services within the enterprise.
• Advise on the identification and resolution of high-level hardware and software technical problems and malfunctions related to network and related servers.
• Makes decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions.
• Proactively researches and locates necessary tools and processes to identify and proactively avert troublesome trends as they develop.
• Advice on stable performance environment for the enterprise business processing system.
• Participates in various IT projects intended to continually improve/upgrade the systems infrastructure.
• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Configuring, debugging and supporting multiple infrastructure platforms.
• Developing, maintaining and supporting technical infrastructure, hardware and system software components and developed applications.
• Performing high-level root-cause analysis for service interruption recovery and creating preventive measures.
• Performing installation, maintenance and support of system software/hardware and user support.
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
• Ensure compatibility and interoperability of in-house computing systems.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Integrate servers and their associated software into enterprise systems/solutions.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
• Responsible for building, implementing and maintaining system hardware and software architectures as well as to identify and resolve all hardware and software technical problems.
• Participate in various IT projects intended to continually improve/upgrade the system infrastructure.
• Establish systems programming standards and documentation requirements and play a key role in the integration of mainframe, midrange, shared systems and other computing architectures.
• Advise and design in support of the management and support of the organisation's System operating systems and/or application server software and utilities infrastructure - Specialist coding for the optimisation of System systems to optimise workflow;  coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology, ensuring alignment of IT strategy to business strategy.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Adaptability
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness 
• Problem Solving and Analysis 
• Respect
• Trust

Technical competencies

• Business IT Systems 
• Business Knowledge 
• Computer Literacy 
• Efficiency improvement  
• Functional Policies and Procedures 
• IT Knowledge 
• IT Strategy and Planning 
• Reporting and Interpretation 
• System Thinking 
• Customer Relationship Management
• Technical Expertise
• IT Project Management
• Knowledge of IT Governance and Business  
• Problem Analysis and Judgement
• Verbal Communication

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Job Purpose

• To provide SAP technology solution expertise, advice and support in practice formulation and associated best practice improvement tactics, in order to enable tactical translation and operational implementation.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) Fields: Information Technology, Information Systems, Computer Science, B‐Com, Finance, Management and Engineering AND at least 8 – 10 years' experience in SAP environment/module (FICA), of which a minimum of 3 - 4 years, at junior specialist level.

OR

• Diploma NQF 6 AND at least 10 years' experience in SAP environment/module (FICA), of which 3 - 4 years at a junior specialist level.

#Alternative

• Senior Certificate (NQF 4) AND 15 years’ experience in SAP environment/module(FICA) , of which a minimum of 3 - 4 years, at junior specialist level

Minimum Functional Requirements

• SAP FICA module analysis, design configuration experience
• SAP FICA module functional training or relevant certification e.g. SAP Finance
• SAP PSCD or TRM or BRF+ will be added advantages.
• Exposure to S4/HANA implementation, Fiori Applications, NWBC and SAP integration solutions (e.g., IDOCs, oData etc) will be added advantages.

Job Outputs:

Process

• Perform complex tasks and guidance during implementation, maintenance and support of various SAP modules to enhance business functionality and overall performance, while maintaining customer satisfaction.
• Close communication with functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs
• Analyse and Review requirements, perform configuration and testing in various SAP Modules, such as Finance, Contract Accounting, Revenue Management, etc.
• Perform in-depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client’s needs
• Responsible for successful implementation of SAP, providing in-depth functional knowledge, and advice on SAP products to clients.
• Provide expert knowledge of industry best practices and recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Acts as liaison with client for troubleshooting: investigate, analyse, and solve critical SAP functional and application problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.
• Maintain a working knowledge of the organization and adheres to all organizational standards
• Plan maintenance of current system solutions for various SAP Modules, such as Finance, Contract Accounting, Revenue Management, etc.
• Contribute to high productivity and motivation of working team with the use of your communication skills and cooperation; reach and realize project aims and outputs
• Review documentation for approval of all work tasks (definition) based on BRS and ensure adherence to SAP Support SDLC
• Incident Resolution for Severity 1 and 2 issues and assist with Business escalations for issues raised
• Plan, Design work classes and plan production release deployments
• Conduct assessments and use information to advise, make recommendations and facilitate improvement.
• Ensure maintenance of current system solutions.
• Perform moderate to complex configuration activities specifically on SAP.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability 
• Analytical Thinking  
• Attention to Detail  
• Adaptability
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability  
• Customer Service 
• Fairness and Transparency 
• Honesty and Integrity 
• Trust 
• Organisational Awareness
• Respect

Technical competencies

• Computer Literacy
• Functional Policy and Procedure
• IT Knowledge
• Customer Relationship Management
• System Thinking
• Problem Solving
• Verbal Communication

Deadline:31st March,2026

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Job Purpose

• To provide business systems expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, to continuously enhance service delivery.  To champion impactful, future-ready technology solutions by delivering sharp analytical insights, strategic design thinking, and expert guidance that drive innovation. You’ll play a key role in shaping and aligning new and existing systems and related processes with evolving best practices, governance standards, and modernisation goals. By advocating thoughtful, scalable design, you’ll ensure every solution is fit-for-purpose and built to enable lasting transformation across the enterprise

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Business/ Systems Analysis AND 5-7 years' experience within an Information Technology environment with a Business/Systems Analysis background, of which 2-3 years were spent as a Functional/Technical Business/Systems Analyst.

OR

• Senior Certificate (NQF 4) and relevant Business Analysis / Information Technology Qualification(s) / Certification(s), and 5-7 years' experience within an Information Technology environment with a Business/Systems Analysis background.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 10 years’ experience within an Information Technology environment with a Business/Systems Analysis background, with an ability to interpret and review business requirements, identify impacted stakeholders, conduct joint application development sessions as well as manage the financial expenditure for related initiatives.

Minimum Functional Requirements

• IT related certification
• Ability to interpret and review business requirements, 
• Identify impacted stakeholders,
• Conduct joint application development sessions
• Manage the financial expenditure for related initiatives.

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability
• Customer Service    
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis    
• Respect
• Trust

Technical competencies

• Business IT Systems 
• Business Knowledge 
• Computer Literacy 
• Efficiency improvement  
• Functional Policies and Procedures 
• IT Strategy and Planning 
• Reporting
• System thinking

Deadline:19th April,2026

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Job Purpose

• To process allocated outstanding debt and outstanding returns cases in line with standard operating procedures to achieve continuous enhanced service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Higher Certificate (NQF 5) AND 2 years' experience in Debt Management/ Collections environment.

Alternative

• Senior Certificate (NQF 4) with 3 years’ experience in a Debt Management/Collections environment.
• The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply.

Minimum Functional Requirements

Job Outputs:

Process

• Communication of transactional outputs and queries in area of work according to policies and quality requirements
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Determine origin of debt, verify due dates, hygiene checklist of taxpayer compliance, tax type cross reference and execute the debt recovery interventions in line with standard operating procedures and within defined turnaround times
• Maintain the taxpayer account file by administering referrals to account maintenance, portfolio maintenance, tracing, legal, etc.
• Engage the taxpayer on all outstanding debt as well as outstanding returns
• Issue (or Re-Issue) Final Demand letters where taxpayer is unwilling to co- operate.
• Issue S46 for third-party information and issue third party notifications to employers and banks.
• Prepare a Civil Judgement and send for line manager’s approval, submit to Court for issuance, and notify taxpayer of the issued Judgment.
• Prepare withdrawal of Civil Judgment upon settlement of debt in full or where there may be an error on the Civil Judgment and submit to Court for issuance of the order.
• Prepare a Warrant of Execution, send for line manager approval, and submit to the Sherriff of the Court to execute.
• Prepare a motivation for issuance of Notice of Personal Liability to responsible Third Party/ Representative Taxpayer and facilitate collection action against Responsible Third Party / Representative Taxpayer.
• Prepare a Submission for Suspension of Obligation to Pay/Write-Off to relevant Debt Committee and capture the outcome.
• Analyse supporting documentation and present the requests for a deferral of payment/compromise settlement from the taxpayer to the relevant Debt Committee and notify the taxpayer of the outcome.
• Monitor the taxpayer’s payments against the deferral/ compromise agreement and ensure updates to the journals and closure of case file upon payment in full.
• Visit taxpayer premises for meetings, delivery of documents and verify taxpayer information accompanied by a colleagues and/or line manager.
• Escalate all unresolved and non-compliant debtors after all debt recovery actions are concluded.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.

Finance

• Adhere to specified policies, standards, and procedures to prevent wastage on resources and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

Behavioural competencies

• Accountability
• Attention to Detail
• Analytical Thinking
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Knowledge
• Customer Liaison
• Data Collection and Analysis
• Debt Management
• Efficiency Improvement
• Execute, Implement, and Follow-Through
• Functional Policies and Procedures
• Negotiation Skills
• Reporting
• Standard operating procedure compliance
• Tax Knowledge
• Verbal Communication

Deadline:1st April,2026

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Job Purpose

• To manage regional services and provide support through ensuring compliance with OHS requirements, including Control Health (Audit), Physical Facilities, consolidating the SARS organisational arrangements with regards to general housekeeping, Finance, Security and Procurement.

Education and Experience

Minimum Qualification & Experience Required

• Honours degree/Postgraduate Diploma (NQF8) in Accounting, Finance, Audit or Business Management, AND 10 to 12 years’ experience in a Financial or Business Management environment, of which 3 to 4 years at middle management level.

#ALTERNATIVE

• Bachelor’s Degree or Advanced Diploma (NQF 7) in Accounting, Finance, Audit or Business Management, AND 12 to 15 years’ experience in a Financial or Business Management environment, of which 3 to 4 years at middle management level.

Job Outputs:

Process

• Collaborate with the Asset Management team to verify the list of impaired assets for the region, action the move of assets under construction and the transfer of assets in line with applicable processes and procedures.
• Collaborate with the Health and Safety team in ensuring the region comply to the Occupational Health & Safety requirements and keep staff informed of any health and safety matters and development programmes.
• Conduct regular training sessions and webinars to educate stakeholders on compliance requirements. Implement user-friendly online portals and tools to simplify compliance processes.
• Develop a knowledge management system to capture and share best practices across the organization and ensure transparency and accountability in all service and support activities.
• Develop and distribute clear guidelines and FAQs to help stakeholders and traders understand their obligations.
• Develop and implement advanced monitoring systems to detect non-compliance and collaborate with enforcement teams to ensure timely and effective action against non-compliance.
• Drive and monitor the bi-annual asset verification cycle, provide regular feedback to managers and ensure the deadline is met.
• Ensure all security protocols are adhered to with zero breaches reported and improve incident response time.
• Lead initiatives to upgrade and integrate support systems with the latest technologies.
• Manage finance function within the region, including budgeting, forecasting, risk management, adherence to the PFMA, asset management, procurement processes, travel management and petty cash management.
• Monitor procurement governance processes within the region to minimise risk, comply with PFMA and ensuring no audit findings by the Auditor-General.
• Oversee physical facilities, including general housekeeping to ensure SARS standards are maintained.
• Represent the region in various committees, provide inputs and implement good governance in area of responsibility.
• Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
• Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional, and organisational changes.
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, driving best practice solutions.
• Provide periodic reports on performance against plan and progress on medium-term initiatives and use to realign operating plan and objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.
• Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy development objectives appropriately.

Governance

• Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Create a positive work climate and culture to energise employees and give meaning to work, minimise work disruption and maximise employee productivity.
• Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Plan and develop enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

Finance

• Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures, preventing illegal, unethical or improper conduct.

Client

• Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Accountability
• Respect
• Service Delivery Innovation
• Trust
• Fairness and Transparency
• Honesty and Integrity

Leadership competencies

• Concern for Impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspire others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity
• Ability to translate strategy into execution

Technical competencies

• Business Acumen
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• Governance, Ethics and Values
• Managerial Budgeting
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Service Delivery
• Strategic Planning and Reporting
• Change Management

Deadline:1st April,2026

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 About the Job:

• To develop and analyse operational policy and procedures taking into account business demands and legislative requirements, ensuring efficiency and effectiveness within SARS operating environment.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor’s degree/ Advanced Diploma (NQF 7) and 5 – 7 years experience in governance, policy analysis or similar, of which 2 – 3 years at a technically skilled level

OR

• Senior Certificate (NQF 4) and 10 years experience in governance, policy analysis or similar, of which 2 – 3 years at a technically skilled level

Job Outputs:

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. (I)
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
• Conduct research to develop and implement new ideas and solutions that add value in area of specialisation.
• Contribute to the development and design of area specific policies and procedures to ensure continued quality and service improvement.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Develop policies and procedures within area of accountability, aligned to the Governance Framework, taking into account role segregation.
• Develop recordkeeping procedures and manages appropriate records and policy documentation in accordance with applicable polices and
• Draft and finalise rulings and other documents in line with relevant policies and governance within set timelines and complete any tasks such as research etc. in order to ensure the aforementioned.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
• Manage appropriate records and policy documentation in accordance with applicable polices and standards.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
• Provide advice and guidance to business on policies and procedure development and amendments.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)

Client:

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. (I)

Finance:

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. (I)

Governance:

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. (I)

People:

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
• Identify, drive and manage changes which will improve effectiveness and efficiency - doing a range of things better in area of accountability.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)

Behavioural Competencies:

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency 
• Honesty and Integrity 
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical Competencies:

• Business Knowledge
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• Governance, Ethics and Values
• Policy analysis
• Policy development
• Records and Archive Management
• Reporting

Deadline:2nd April,2026