Policy & Procedure Analyst at The South African Revenue Service (SARS)

 About the Job:

• To develop and analyse operational policy and procedures taking into account business demands and legislative requirements, ensuring efficiency and effectiveness within SARS operating environment.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor’s degree/ Advanced Diploma (NQF 7) and 5 – 7 years experience in governance, policy analysis or similar, of which 2 – 3 years at a technically skilled level

OR

• Senior Certificate (NQF 4) and 10 years experience in governance, policy analysis or similar, of which 2 – 3 years at a technically skilled level

Job Outputs:

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. (I)
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
• Conduct research to develop and implement new ideas and solutions that add value in area of specialisation.
• Contribute to the development and design of area specific policies and procedures to ensure continued quality and service improvement.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Develop policies and procedures within area of accountability, aligned to the Governance Framework, taking into account role segregation.
• Develop recordkeeping procedures and manages appropriate records and policy documentation in accordance with applicable polices and
• Draft and finalise rulings and other documents in line with relevant policies and governance within set timelines and complete any tasks such as research etc. in order to ensure the aforementioned.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
• Manage appropriate records and policy documentation in accordance with applicable polices and standards.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
• Provide advice and guidance to business on policies and procedure development and amendments.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)

Client:

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. (I)

Finance:

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. (I)

Governance:

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. (I)

People:

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
• Identify, drive and manage changes which will improve effectiveness and efficiency - doing a range of things better in area of accountability.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)

Behavioural Competencies:

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency 
• Honesty and Integrity 
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical Competencies:

• Business Knowledge
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• Governance, Ethics and Values
• Policy analysis
• Policy development
• Records and Archive Management
• Reporting

Deadline:2nd April,2026