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• Our client seeks an experienced, proactive Employee Benefits Operations Manager to direct, modernize, and enhance the operational backbone of their employee benefits division. In this role, you will lead the operational engine behind retirement fund and group risk consulting, ensuring seamless coordination between corporate employers, consulting teams, and product underwriters. This position is tailored for a seasoned EB professional who combines strong governance and administrative mastery with an appetite for digital innovation, workflow automation, and client service excellence.

Responsibilities: 

• Drive secretarial and administrative support for the Management Committee (MANCO), including scheduling, executive member succession, and committee voting procedures.
• Prepare, review, and distribute executive agenda packs, board packs, and formal meeting minutes.
• Collaborate closely with division leadership to translate strategic business goals into operational workflows.
• Deliver tailored employer and scheme presentations, benefit summary guides, and member onboarding packs.
• Oversee employer relationships, maintaining updated contact registers, client portal credentials, and annual review checklists.
• Produce and evaluate recurring scheme administration reports, management information (MI), and formal employer correspondence.
• Organize and track scheduled corporate client reviews, ensuring timely scheme audits and consultative check-ins.
• Structure, maintain, and review Service Level Agreements (SLAs) with corporate employers and umbrella/standalone fund administrators.
• Oversee strict adherence to FICA, FAIS, and statutory industry compliance standards across all client files.
• Serve as the central operational liaison with insurers, asset managers, and product underwriters to ensure rapid implementation of new schemes and prompt resolution of administrative escalations.
• Streamline day-to-day operations and pipeline handoffs between employee benefit consultants, paraplanners, and administrative support personnel.
• Spearhead technology adoption across the division, integrating Microsoft 365 Copilot and automated workflow solutions to elevate efficiency and data accuracy.
• Track scheme implementations and new business pipelines, reporting on key operational metrics, capacity, and service turnaround times.
• Supervise operational capacity, providing coaching, guidance, and day-to-day mentorship to junior administrators and support staff.
• Oversee general office administration, records management, and internal HR coordination.
• Coordinate corporate client engagement sessions, scheme wellness days, and corporate functions, while assisting with the division's professional social media presence.

Requirements:

• Education: Relevant tertiary qualification (Degree in Commerce, Finance, Business Administration, or related field).
• Experience: Minimum of 6+ years of operational/administrative experience specifically within the Employee Benefits (Retirement Funds & Group Risk) sector.
• Technology: Demonstrated proficiency across the Microsoft 365 environment, including M365 Copilot, SharePoint, Teams, advanced Excel, and executive PowerPoint design.
• EB Technical Acumen: Sound working understanding of corporate employee benefit structures, umbrella funds, risk benefits, and scheme onboarding.
• Operational Precision: High-precision administrative capabilities, sharp attention to detail, and methodical documentation habits.
• Corporate Communication: Articulate written and verbal skills, with the ability to communicate credibly with corporate employers, trustees, and executive committees.
• Adaptability & Resilience: Self-directed, composed under tight deadlines, and adept at balancing competing priorities.
• Mentorship & Team Spirit: Collaborative disposition with a genuine commitment to upskilling junior colleagues.
   

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• Our client, a leading, highly respected national financial services and wealth management group, seeks an experienced Senior Employee Benefits Consultant to join its Corporate Benefits division. Known for their award-winning advisory services, our client partners with a diverse portfolio of enterprise businesses to deliver holistic, top-tier financial and employee benefit solutions.
• This is a fantastic opportunity for a senior professional to step into a high-impact role, driving strategic consulting and complex negotiations within a premium brand, while mentoring a high-performing team.

Responsibilities:

• Lead the strategic design, restructuring, and ongoing management of comprehensive employee benefit programs (retirement, risk, health, and wellness) for key corporate accounts.
• Conduct annual strategic reviews to evaluate plan competitiveness, claims performance, and alignment with employer talent goals.
• Facilitate and direct client management committees, trustee meetings, and executive-level presentations.
• Spearhead complex market tenders, benchmarking analyses, and annual renewal negotiations across insurers and fund administrators.
• Negotiate optimal premium pricing, underwriting concessions, fee structures, and service level agreements (SLAs) on behalf of clients.
• Analyze claims loss ratios and fund investment returns to design bespoke risk-mitigation and cost-containment strategies.
• Ensure all client schemes strictly adhere to statutory regulations, tax laws, and industry governance codes.
• Review scheme rules and proactively advise clients on legislative amendments and compliance obligations.
• Mentor and review the technical work of junior and mid-level consultants, account managers, and support staff.
• Drive commercial growth by identifying organic expansion opportunities (e.g., executive risk, gap cover) and assisting in high-value new business pitches.

Requirements:

• Bachelor’s degree in Finance, Economics, Business, Actuarial Science, Human Resource Management, or a related discipline.
• Recognized regulatory licenses (e.g., FAIS RE5 and RE1) and active Continuous Professional Development (CPD) standing.
• 7 to 10+ years of progressive consulting experience within corporate employee benefits, institutional brokerage, or corporate underwriting.
• Proven track record of managing large, complex corporate client portfolios and leading high-value renewal and tender cycles.
• In-depth technical mastery of defined contribution/benefit retirement arrangements, corporate healthcare schemes, and group risk insurance products.
• Advanced financial numeracy with a proven ability to interpret actuarial valuations, claims ratios, and complex underwriting metrics.
• Advanced proficiency in Microsoft Excel and executive-level PowerPoint presentation design.
• Demonstrated ability to build trust and confidently advise C-suite executives, HR Directors, and Boards of Trustees.
• Exceptional commercial negotiation skills with a proven history of securing favorable terms from product providers.
• Outstanding written communication and oral presentation skills, capable of translating complex concepts into actionable corporate strategies.
• Strong project management and organizational skills to deliver high-stakes renewals under tight deadlines.