Current Vacancies at FNB South Africa

Are you someone who can:

• Engage customers in a positive and professional manner by being helpful
• by living up to our brand promise of “How can we help you?” at all times
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
• Always conduct yourself in an ethical and professional manner
• Take accountability for personal performance, learning, and career development
• Stay informed on product offerings, systems, and industry developments
• Contribute to team success and adapt to changing customer and business needs

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

You will have access to:

• Opportunities to build strong customer relationships within a dynamic POP environment
• A challenging, fast-paced branch setting
• Continuous learning and development aligned to your career path
• Opportunities to make a meaningful impact as a brand ambassador within a local marketundefined

You can be a match if you are:

• Client-focused with a strong ethical mindset
• Passionate about service excellence and problem-solving
• Confident in needs-based selling and solution delivery
• Agile, adaptable, and comfortable in a high-volume environment
• A strong communicator with excellent interpersonal skills
• Results-driven with strong planning and organisational skills
• Detail-oriented with high compliance awareness
• Able to work independently and collaboratively within a team 

End Date: October 30, 2026 

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner.
• Take accountability for your own performance, personal and career development.
• Show empathy to customers.
• Stay updated on industry trends and product knowledge.
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF, and client-centric advice principles 
• Proven ability to meet sales, service, and compliance targets

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact on a local market as a brand ambassador.

You can be a match if you are:

• Client-focused and have an ethical approach to advice
• Enjoy solving problems.
• Persuasive selling skills
• Agile and Flexible
• Strong communication and interpersonal skills
• Results-driven with strong planning and organization skills
• Attention to detail and high compliance awareness
• Ability to work independently and within a team

End Date: October 30, 2026

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Overview of the role:

• The role is responsible for owning and co-ordinating the major incident process within the FirstRand Group Ltd.
• The Major Incident Manager acts as a single point of contact for all parties involved during a major incident/s.
• The responsibility lies with the Major Incident Manager to ensure that the major incident responses, communication, escalation, resolution, and post-incident review is concluded in an effective, efficient, and professional manner.
• Post incident reporting as well as monthly executive reporting to the FirstRand Group Stakeholders

You will be responsible for:

• To ensure all Major Incidents are handled in accordance to Group Major Incident procedure.
• The levels of Major Incident classification & prioritization are understood and applied.
• Ensure Major Incidents are assigned to the correct support groups to ensure resolution is applied with in SLA.
• Major Incident records to be completed accurately within the ITSM tool
• Enforcement of incident SLA’s and assignment group escalation where necessary.
• Technical or first line troubleshooting where applicable.
• Vendor remediation is directed where appropriate.
• Escalation of Incidents to Major incident management should it meet P1/P2 Criteria (See FirstRand IT Major Incident Management Standard).
• Communicate all Major Incident to the FirstRand Group stakeholders in accordance to documented SLA’s.

What you will need:

• 3- 5 years experience in a similar role  
• ITIL Incident Management Certification
• TSM experience

We can be a match if you can:

• Strong communication, decision making and interpersonal skills.
• Good stakeholder engagement and management
• Able to work under pressure
• Very good technical skills on the application above
• The role does encompass shift work and standby

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

End Date: October 30, 2026

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Job Description

• To provide expert IT guidance and support in designing, developing, testing, and documenting new and enhanced applications and systems in alignment with established programming standards and frameworks.
• Translate functional specifications into logical and technical designs, and develop high-quality, scalable code for medium to large-scale applications.

You will be an ideal candidate if you have:

• 7+ years of RPG development on IBM i-Platform
• Strong knowledge of RPG IV, RPGLE, Free-Format RPG, and DDS
• Proficient with DB2 for i and SQL on the IBM i platform
• Solid understanding of the IBM i operating system and architecture
• Experience with the software development life cycle (SDLC) and Agile/Scrum methodologies
• Familiarity with source-control / change-management tools (e.g. ARCAD)
• Experience using VS Code
• Strong problem-solving skills and the ability to work independently

Are you someone who can:

• Analyze, design, code, test, and implement complex enhancements and new modules in RPG (ILE / Free-Format)
• Maintain, troubleshoot, and improve existing applications on the IBM i-platform
• Collaborate with cross-functional teams (Business Analysts, QA, Infrastructure) to gather and understand system requirements
• Mentor developers and provide technical leadership
• Document technical specifications and system changes
• Support users and resolve production issues in a timely manner
• Contribute to modernization initiatives including web services (REST/SOAP), APIs, and integration with modern platforms

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

End Date: October 31, 2026

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Engage customers in a positive and professional manner by being helpful
• by living up to our brand promise of “How can we help you?” at all times
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
• Fulfil transactions above set benchmarks while delivering exceptional service
• Manage leads, referrals, and customer follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
• Always conduct yourself in an ethical and professional manner
• Take accountability for personal performance, learning, and career development
• Stay informed on product offerings, systems, and industry developments
• Contribute to team success and adapt to changing customer and business needs

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF principles, and regulatory compliance
• Proven ability to meet sales, service, and customer experience targets
• Must not be an unrehabilitated insolvent

You will have access to:

• Opportunities to build strong customer relationships within a dynamic POP environment
• A challenging, fast-paced branch setting
• Continuous learning and development aligned to your career path
• Opportunities to make a meaningful impact as a brand ambassador within a local market

You can be a match if you are:

• Client-focused with a strong ethical mindset
• Passionate about service excellence and problem-solving
• Confident in needs-based selling and solution delivery
• Agile, adaptable, and comfortable in a high-volume environment
• A strong communicator with excellent interpersonal skills
• Results-driven with strong planning and organisational skills
• Detail-oriented with high compliance awareness
• Able to work independently and collaboratively within a team

End Date: October 31, 2026 

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Job Description

• To be the primary relationship holder, with the requirement to develop and maintain enduring relationships.
• To provide product training and field most queries due to your in-depth understanding of Investments, Insure and other First Rand products.

Hello Future Business Management Consultant

• At FNB we believe that meaningful relationships are driven by professional Business Management Consultants / Broker Consultants who thrives on building continued trusted partnerships with Independent Financial Advisors (IFAs), who are passionate about helping them grow their businesses through innovative financial solutions and exceptional service.
• We're passionate about creating opportunities for talented individuals who challenge convention and drive meaningful change. Join a team where innovation, collaboration, and growth go hand in hand.
• If you thrive on building partnerships, identifying opportunities, and delivering value, this could be the opportunity for you.

In this role, you will:

• Build and strengthen relationships with Independent Financial Advisors.
• Drive awareness and adoption of FNB Life, Investments, and broader FirstRand solutions.
• Marketing and developing Life and Investment service offerings to existing IFA portfolio and in time bring additional IFAs onboard.
• Provide product guidance, support, and training to advisors.
• Identify and pursue business development opportunities to support sales growth.
• Deliver exceptional service and solutions that exceed advisor expectations to IFAs.
• Facilitate collaboration between advisors and product specialists on complex requirements.
• Stay informed on industry developments, competitor activity, and product enhancements.

You're an ideal candidate if you have:

Key Skills

• IFA Relationship Management
• Financial Services & Long-Term Risk Insurance
• Adviser Distribution
• Business Development
• Relationship Management
• Sales & Negotiation
• Product Presentations & Training
• Product & Quote Analysis
• Underwriting Engagement
• Knowledge of Group Risk, Individual Life, and Investment products
• Strong relationship-building and communication skills
• Commercial and sales acumen
• Client-centric approach
• Strong attention to detail
• Curiosity, adaptability, and a willingness to learn
• Willingness to travel locally
• Technical understanding of the advisor process in the insurance industry

Minimum Requirements

• Matric
• NQF 5 qualification
• 3 to 5 years Broker Consulting experience within the Investments and IFA environment
• 3+ years Life Assurance experience

What you'll get in return

• Opportunities to collaborate with industry experts
• A progressive and agile working environment
• Continuous learning and development opportunities
• The ability to innovate and make a meaningful impact
• Exposure to one of South Africa's leading financial services groups

End Date: October 31, 2026

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About The Role

• As a Business Financial Advisor, you’ll be part of a team of self-motivated, sales team through the effective delivery of existing products and financial advisory solutions in the Gauteng region. Successful candidate will be based in Gauteng, at our Menlyn and Sandton Offices.

Are you someone who can:

• Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products
• Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships
• Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice
• Manage existing clients and grow portfolio through contacting customers, generating leads and managing the growth of active customer account base to increase client base
• Ensure adherence to relevant processes and compliance to legislative and audit requirements. Manage high volume and less complex deals
• Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice

You will be an ideal candidate if you:

• Relevant Degree in Financial Planning (Industry Related Degree. Preferably a CFP Designation (Certified Financial Planner).
• RE 5

Must not be under supervision for the following subcategories:

• Long-Term Insurance subcategory A
• Long-Term Insurance subcategory B1
• Long-Term Insurance subcategory B2
• Long-Term Insurance subcategory B2 – A
• Long-Term Insurance subcategory B1 – A
• Structured Deposits
• Participatory Interest in Hedge Fund
• Long-Term Insurance subcategory C
• Retail Pension Benefits

Pension Funds Benefit

• Shares
• Money Market Instruments
• Participatory Interests in a collective Investment Scheme
• Forex Investment
• Long-Term Deposits
• Short-Term Deposits
• +5 years’ experience in a similar environment
• Experience in writing Business Insurance policies
• Experience in sales, investment and risk acumen
• Experience within the Financial Services Sector
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Strong sales and client service experience
• Ability to bring in new business and increase acquisition
• Strong credit experience and negotiation skills
• Build and maintain stakeholder relationships experience (any segment)
• Strong collaboration skills
• Exposure to dealing with juristic clients
• Portfolio management experience

End Date: November 3, 2026

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Job Description

• To deliver an exceptional experience for Private Wealth clients, focusing on foundational strategies for wealth creation, accumulation, and protection.
• This job applies relevant Money Management principles to deepen client engagement, drive Vertical Sales Index (VSI) growth, and strengthen long-term client retention and entrenchment.
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
• Participate in planned activities that are appropriate for own development.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.

End Date: November 1, 2026

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Are you someone who can: 

• Meet and exceed client travel requirements through exceptional service, building and maintaining strong client relationships and delivering, premium personalised customer service.
• Provide seamless support in collaboration with the Afterhours operations team.
• Manage end-to-end travel arrangements, including quoting, providing up to date travel advice, managing complex itineraries, packages, changes, and queue management.
• Process payments, discounts, refunds, and amendments accurately.
• Manage and resolve client complaints in collaboration with management, ensuring timely and effective resolution.
• Identify and maximise sales opportunities.
• Achieve monthly KPIs and individual targets as set by business & management.
• Input and drive eBucks Travel’s VP and understand Bank’s ecosystem.
• Proactively manage travel disruptions (flight cancellations, schedule changes) with immediate, creative problem-solving and communication.

You will be an ideal candidate if you have:

• National Diploma in Travel or equivalent qualification (essential)
• Valid GDS-specific certification is required.
• Fully bilingual
• English (Read, Write, Speak – essential)
• Afrikaans (Read, Write, Speak – advantageous)
• Minimum 10 years’ experience as a Travel Consultant within the travel industry
• Minimum 10 years’ GDS experience, with strong command of Galileo and/or Amadeus
• Valid GDS-specific certification is required.

Proven experience in:

• Leisure and corporate travel
• Travel concierge or similar high-touch service models.
• VIP or Ultra High Net Worth clientele (strong advantage)

Strong ability to manage:

• Emergency bookings
• Complex, multi-sector itineraries.
• Last-minute changes, reissues, refunds, and cancellations

Strong sales and consultative skills, with the ability to:

• Recommend and cross-sell relevant travel products and services.
• Maximise revenue opportunities while prioritising client needs.
• Excellent organisational and time-management skills
• Impeccable attention to detail
• Strong decision-making ability under pressure.

Proficiency in:

• MS Word, Excel, Outlook
• Travel-related booking and payment platforms.
• Highly resilient and composed under pressure.
• Innovative and solutions-driven.
• Discrete, trustworthy, and sensitive to client confidentiality
• Strong destination, product, airline, and industry knowledge
• Operate effectively both within a team environment and autonomously.

Operating Hours & Work Location

• Monday – Friday: 08h00 – 17h00
• Saturday: 09h00 - 12h00

Note:

• Shifts are rotational and may vary based on operational requirements.
• Total working hours will not exceed 176 hours within a 4-week cycle.
• The shifts outlined above are not limited to those specified and may be subject to change in accordance with business requirements.
• Ability to work afterhours emergency shifts (when required)

End Date: October 27, 2026

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Are you someone who can: 

• Meet and exceed client travel requirements through exceptional service, building and maintaining strong client relationships and delivering, premium personalised customer service.
• Provide seamless support in collaboration with the daytime operations team.
• Manage end-to-end travel arrangements, including quoting, providing up to date travel advice, managing complex itineraries, packages, changes, and queue management.
• Process payments, discounts, refunds, and amendments accurately.
• Manage and resolve client complaints in collaboration with management, ensuring timely and effective resolution.
• Identify and maximise sales opportunities.
• Achieve monthly KPIs and individual targets as set by business & management.
• Input and drive eBucks Travel’s VP and understand Bank’s ecosystem.
• Proactively manage travel disruptions (flight cancellations, schedule changes) with immediate, creative problem-solving and communication

You will be an ideal candidate if you have:

• National Diploma in Travel or equivalent qualification (essential)
• Valid GDS-specific certification is required.

Language Requirements

• Fully bilingual
• English (Read, Write, Speak – essential)
• Afrikaans (Read, Write, Speak – advantageous)

Required Experience

• Minimum 10 years’ experience as a Travel Consultant within the travel industry
• Minimum 10 years’ GDS experience, with strong command of Galileo and/or Amadeus
• Valid GDS-specific certification is required.

Proven experience in:

• Leisure and corporate travel
• Travel concierge or similar high-touch service models.
• VIP or Ultra High Net Worth clientele (strong advantage)

Strong ability to manage:

• Emergency bookings
• Complex, multi-sector itineraries.
• Last-minute changes, reissues, refunds, and cancellations

Strong sales and consultative skills, with the ability to:

• Recommend and cross-sell relevant travel products and services.
• Maximise revenue opportunities while prioritising client needs.
• Excellent organisational and time-management skills
• Impeccable attention to detail
• Strong decision-making ability under pressure.

Proficiency in:

• MS Word, Excel, Outlook
• Travel-related booking and payment platforms.
• Highly resilient and composed under pressure.
• Innovative and solutions-driven.
• Discrete, trustworthy, and sensitive to client confidentiality
• Strong destination, product, airline, and industry knowledge
• Operate effectively both within a team environment and autonomously.

Operating Hours & Work Location

• After-Hours Operating Times (Rotational Shifts)
• Monday – Thursday: 17h00 – 08h00
• Friday: 17h00 – 09h00 (Saturday)
• Saturday – Monday: 12h00 – 08h00
• Public Holidays:

Note:

• Shifts are rotational and may vary based on operational requirements.
• Total working hours will not exceed 176 hours within a four-week cycle.
• The shifts outlined above are not limited to those specified and may be subject to change in accordance with business requirements.

Location

• This is a home-based role. Attendance at the office will be required periodically for:
• Training (systems , processes, supplier , product and onboarding)
• Team meetings
• Effective team collaboration and cross functional support

You will have access to:

• Opportunities to network and collaborate.
• Challenging working environment
• Opportunities to innovate.

End Date: October 27, 2026

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Hello Future Community Advisor

• Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.
• As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.
• Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)

Are you someone who can:

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross‑sell opportunities to strengthen customer relationships
• Track, control, and influence sales activities to achieve predetermined sales targets
• Track, control, and influence service activities to improve service efficiencies
• Provide efficient administration through careful planning, accurate reporting, and timely information updates
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
• Produce accurate and reliable sales and service statistics for management and decision‑making
• Comply with governance, legislative, and audit requirements
• Uphold FNB’s Golden Rules processes and procedures consistently
• Take accountability for self‑development and continuously grow personal capability

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• A customer‑facing role within the FNB Points of Presence network
• Exposure to digital enablement, customer engagement, and frontline service practices
• Ongoing learning and development aligned to service, sales, and operational excellence
• A collaborative, supportive branch environment focused on customer delight

You can be a match if you are:

• Customer‑centric with a passion for delivering exceptional experiences
• Motivated by achieving performance targets
• Organised and detail‑driven with strong follow‑through
• Ethical, compliant, and aligned to governance requirements
• A strong team player who builds positive working relationships
• Proactive in your learning and personal development

End Date: November 2, 2026

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Job Description

To support the business by conducting in-depth credit analysis credit analysis to evaluate risks associated with lending decisions. Provide insights that enable informed, responsible financial solutions aligned with the broader client relationship strategy, ensuring sound risk management and sustainable growth.

• Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
• Year on year revenue growth versus budget for team portfolio
• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
• Act as the point of contact for the defined customer portfolio.
• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
• Manage the growth of active customer Account Base to increase client base
• Ensures a competent portfolio management as well as asset and liability growth
• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the growth of active customer Account Base to increase client base
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Convert identified leads into successful sales
• Achieve individual targets as set according to appropriate business area or sales plan
• Comply with governance in terms of legislative and audit requirements
• Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
• Ensure effective Data Management by ensuring expired limits are attended to against set target
• Prepare credit proposals for review by the Credit Product House
• Compliance with procedures and processes
• Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy
• Manage own development to increase own competencies

Additional Requirements:

• Advisory Industry knowledge or Finance related Diploma
• Ability to support a Financial Advisor
• Experience working in an Advisory environment
• Ability to resolve customer queries and complaints
• Ensure quality and accuracy of outputs
• NQF 6 in financial management or financial qualification
• 3+ min experience in a Financial Advisory support role or Financial Analyst role

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

End Date: November 2, 202

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Job Description

• To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice

Hello Future Customer Experience Advisor

• Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.
• As part of our FNB Points of Presence (POP) team, the Customer Experience Advisor plays a frontline role in shaping how customers experience FNB from the moment they enter the branch. This role focuses on welcoming customers, understanding their needs, managing the waiting experience, and directing customers to the most appropriate banking channels, including e-Channels and Self Service, based on customer centric best practice.
• The Customer Experience Advisor ensures that every interaction is warm, efficient, and aligned to FNB’s service standards, helping customers get the support they need while optimising branch flow and operational efficiency.

Now’s the time to imagine your potential in a role where first impressions truly matter.

Are you someone who can?

• Welcome and engage customers entering the branch in a professional and friendly manner
• Understand customer requirements quickly and accurately to determine the correct support channel
• Actively manage the customer waiting experience within the branch environment
• Direct customers to appropriate eChannels and SelfService options to meet their needs
• Prevent complaints by proactively identifying customers requiring additional support
• Intervene when customers are at risk of leaving the branch without being assisted
• Offer alternative solutions such as booking tickets or guiding customers to digital channels
• Provide exceptional customer service to external clients seeking banking or financial assistance
• Build and maintain positive stakeholder relationships within the branch environment
• Deliver customer service in line with quality service standards and customer experience best practices
• Ensure operational excellence through consistent delivery of work processes according to defined standards
• Contribute to cost efficiencies through responsible use of work-related resources
• Optimise own work through the application of learning and continuous improvement

Teamwork, Growth & Continuous Improvement

• Contribute positively to teamwork, inclusivity, and collaboration within the branch team
• Identify opportunities to assess, improve, and develop personal performance
• Actively seek feedback and apply learning experiences to improve service delivery
• Demonstrate adaptability and a willingness to learn as customer and business needs evolve

Qualification & Experience Requirement

• Minimum Qualification: Grade 12 / NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
• Experience: 1–3 years of experience in client experience and value management in a customer facing service environment like banking, or a related field

You will be an ideal candidate if you possess the following:

• Strong understanding of customer experience principles and service excellence
• Comfort guiding customers to digital and self-service platforms
• Excellent communication and interpersonal skills

You will have access to:

• Continuous learning and development aligned to customer experience excellence
• Exposure to digital banking platforms and service innovation
• A supportive, inclusive team culture focused on service quality

You can be a match if you are:

• Customer centric with a warm, approachable manner
• Proactive and attentive to customer needs
• Confident interacting with diverse customers
• Patient, empathetic, and solutions driven
• Detail oriented with a strong focus on service standards
• A collaborative team player
• Committed to continuous learning and self-improvement

End Date: November 3, 2026

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Are you someone who can:

• Achievement of net profit growth for business
• Drive significant growth and profitability in the context of cost management
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Assess and prepare finance applications for credit consideration
• Responsible for processing all Commercial Property Finance deals within the region
• Provide accurate and reliable sales statistics

You will be an ideal candidate if you:

• Have a minimum of a relevant NQF 6 or NQF 7 in Accounting, Commerce, Finance or related field
• Have a minimum of 3 - 5 years’ experience in sales and/or credit applications for Commercial Property Finance deals

End Date: October 31, 2026

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Are you someone who can:

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner.
• Take accountability for your own performance, personal and career development.
• Show empathy to customers.
• Stay updated on industry trends and product knowledge.
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF, and client-centric advice principles 
• Proven ability to meet sales, service, and compliance targets
• You will have access to:
• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact on a local market as a brand ambassador.

You can be a match if you are:

• Client-focused and have an ethical approach to advice
• Enjoy solving problems.
• Persuasive selling skills
• Agile and Flexible
• Strong communication and interpersonal skills
• Results-driven with strong planning and organization skills
• Attention to detail and high compliance awareness
• Ability to work independently and within a team

End Date: November 7, 2026

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Job Description

• To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Please note that this is a 12 Month Fixed Term Contract based at FNB Alternative Channel (Pick ‘n Pay Initiative)

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
  Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Willing to work on a shift structure

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: November 1, 2026 

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Job Description

• To assist in proactively managing a portfolio of RMB Private Wealth Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Are you someone who can:

• Provide sound services and recommendations based on customer and client needs, current information, and trends.
• Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Achieve expected financial targets and uphold associated service levels.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Act responsibly with work related resources to contribute to cost containment.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Contribute to innovation by finding faster and more accurate ways of working.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within RMB and/or across the First Rand Group (FRG).

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification
• Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.

Additional Requirements                        

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

End Date: November 2, 2026