Senior Travel Consultant at FNB South Africa

Are you someone who can: 

• Meet and exceed client travel requirements through exceptional service, building and maintaining strong client relationships and delivering, premium personalised customer service.
• Provide seamless support in collaboration with the Afterhours operations team.
• Manage end-to-end travel arrangements, including quoting, providing up to date travel advice, managing complex itineraries, packages, changes, and queue management.
• Process payments, discounts, refunds, and amendments accurately.
• Manage and resolve client complaints in collaboration with management, ensuring timely and effective resolution.
• Identify and maximise sales opportunities.
• Achieve monthly KPIs and individual targets as set by business & management.
• Input and drive eBucks Travel’s VP and understand Bank’s ecosystem.
• Proactively manage travel disruptions (flight cancellations, schedule changes) with immediate, creative problem-solving and communication.

You will be an ideal candidate if you have:

• National Diploma in Travel or equivalent qualification (essential)
• Valid GDS-specific certification is required.
• Fully bilingual
• English (Read, Write, Speak – essential)
• Afrikaans (Read, Write, Speak – advantageous)
• Minimum 10 years’ experience as a Travel Consultant within the travel industry
• Minimum 10 years’ GDS experience, with strong command of Galileo and/or Amadeus
• Valid GDS-specific certification is required.

Proven experience in:

• Leisure and corporate travel
• Travel concierge or similar high-touch service models.
• VIP or Ultra High Net Worth clientele (strong advantage)

Strong ability to manage:

• Emergency bookings
• Complex, multi-sector itineraries.
• Last-minute changes, reissues, refunds, and cancellations

Strong sales and consultative skills, with the ability to:

• Recommend and cross-sell relevant travel products and services.
• Maximise revenue opportunities while prioritising client needs.
• Excellent organisational and time-management skills
• Impeccable attention to detail
• Strong decision-making ability under pressure.

Proficiency in:

• MS Word, Excel, Outlook
• Travel-related booking and payment platforms.
• Highly resilient and composed under pressure.
• Innovative and solutions-driven.
• Discrete, trustworthy, and sensitive to client confidentiality
• Strong destination, product, airline, and industry knowledge
• Operate effectively both within a team environment and autonomously.

Operating Hours & Work Location

• Monday – Friday: 08h00 – 17h00
• Saturday: 09h00 - 12h00

Note:

• Shifts are rotational and may vary based on operational requirements.
• Total working hours will not exceed 176 hours within a 4-week cycle.
• The shifts outlined above are not limited to those specified and may be subject to change in accordance with business requirements.
• Ability to work afterhours emergency shifts (when required)

End Date: October 27, 2026