Job Vacancies at FlySafair

RESPONSIBILITIES:

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

REQUIREMENTS:

• Grade 12;
• Airport experience and ticket sales within an aviation concern;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

PERSONAL ATTRIBUTES:

• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate timekeeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated.

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RESPONSIBILITIES:

• Monitor the daily operational plans as shared by OCC;
• Distribute information regarding planned issues, service provider’s constraints /shortages;
• Cross check daily movements against the ACSA parking bay list;
• Monitor the Apex system to detect any abnormalities, possible delays and bay changes;
• Analyse any aircraft technical problems;
• Responsible to communicate ETA’s to service providers to meet SLA agreements;
• Responsible for Performance Monitoring i.e. OTP;
• Provide input and agree on KPIs;
• Monitor deviations;
• Negotiate best solutions towards bay/gate allocation’s as per FlySafair’s preference;
• Provide a comprehensive end of shift handover;
• Review trends and any non-conformance or deviations within the reports and engage with stakeholder’s to close the gaps;
• Follow up with service providers if services are not in the bay as per SLA standards;
• Participate in communications where input is required, internally and externally.

REQUIREMENTS:

• Grade 12 certificate;
• 2-4 Years Airport operational experience
• Previous AMC experience would be advantageous;
• Good understanding of operational requirements;
• Excellent understanding of functioning and decision making during irregular operations (IROPS);
• Excellent communication skills;
• Solid computer literacy;
• Excellent telephone, email and radio etiquette;
• Good decision-making skills;
• Conflict resolution skills.
• Willingness to work longer than normal office hours.

PERSONAL ATTRIBUTES:

• Be able to work under pressure;
• Professional and reliable;
• Honest and trustworthy;
• High degree of patience and assertiveness;
• Team player;
• Immaculate Timekeeping;
• Ability to deal with confidential information.