Airport Management Centre (AMC) Representative at FlySafair

RESPONSIBILITIES:

• Monitor the daily operational plans as shared by OCC;
• Distribute information regarding planned issues, service provider’s constraints /shortages;
• Cross check daily movements against the ACSA parking bay list;
• Monitor the Apex system to detect any abnormalities, possible delays and bay changes;
• Analyse any aircraft technical problems;
• Responsible to communicate ETA’s to service providers to meet SLA agreements;
• Responsible for Performance Monitoring i.e. OTP;
• Provide input and agree on KPIs;
• Monitor deviations;
• Negotiate best solutions towards bay/gate allocation’s as per FlySafair’s preference;
• Provide a comprehensive end of shift handover;
• Review trends and any non-conformance or deviations within the reports and engage with stakeholder’s to close the gaps;
• Follow up with service providers if services are not in the bay as per SLA standards;
• Participate in communications where input is required, internally and externally.

REQUIREMENTS:

• Grade 12 certificate;
• 2-4 Years Airport operational experience
• Previous AMC experience would be advantageous;
• Good understanding of operational requirements;
• Excellent understanding of functioning and decision making during irregular operations (IROPS);
• Excellent communication skills;
• Solid computer literacy;
• Excellent telephone, email and radio etiquette;
• Good decision-making skills;
• Conflict resolution skills.
• Willingness to work longer than normal office hours.

PERSONAL ATTRIBUTES:

• Be able to work under pressure;
• Professional and reliable;
• Honest and trustworthy;
• High degree of patience and assertiveness;
• Team player;
• Immaculate Timekeeping;
• Ability to deal with confidential information.