Current Vacancies at GE Healthcare

Job Description

Essential Responsibilities:

• Drives, manages and executes the business and revenue of the public sector
• Build strategic relationships at National, Municipal & Provincial clinical & non-clinical stakeholders
• Is the sector expert in market dynamics that influence our business opportunities to maximize GEHC successes and drive profitable growth.
• Educates team on significant industry factors including competitive products, regulations, trends, customer needs, and pricing in the public sector.
• Deep knowledge & understanding of the provincial procurement process & ability to forecast timelines tender & other commercial opportunities in this sector.
• Develop & maintain relationships with public sector government stakeholders e.g. Provincial MECs, HODs and other senior government & hospital administrators  
• Supports with sharing intelligence to enable the commercial team develop quote, proposals & tender submission to increase the LCTs win-rate.
• Leads the development strategically for the direct team & partners to build solutions that enable GEHC to win in the public sector.
• Compliantly work with public sector stakeholders to proactively carry out equipment gap analysis and develop fair specifications for public tenders.

Required Experience

• Demonstrated success in selling  to public sector customers 15+ years + in MEDtech industry with focus on public sector in the South Africa
• Proven track record of consistently exceeding established measurements for goals and objectives.
• Skilled at delivering  high quality service to customers
• Experience in business-to-business selling and managing using a consultative sales approach, and will have strong demonstrated partnering and closing skills
• Must have expertise around  procurement and the various buying vehicles to enable growth in sales via our distribution partners in the public sector.
• Excellent management and communication skills (written and verbal)
• Demonstrated knowledge of different sales methodologies and customer relationship management (CRM) systems: SFDC knowledge is desired
• English - fluent

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Job Description

Essential responsibilities:

• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area
• Working as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area.
• Responsible for Warranty and PMS contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes.
•  Installation: Plays a leading role in complex and multifuntional rooms.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Requirements / Qualifications:

• Qualified to National Diploma or B-Tech Degree level or equivalent.
• Technical analytical skills 2+ years Field Services experience. 
• Comprehensive knowledge of a specific modality or multi-modalities. 
• Sought by others for guidance and advice. 
• Proficiency in English. 
• Ability to work independently with minimum direction.
• High work standards and quality.  Initiative and motivation.
• Plans and organizes work effectively. 
• Excellent communications, listening and interpersonal skills. 
• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
• Previous experience with X-ray and Ultrasound is desirable

Preferred Qualifications:

• Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization.  Relates well to people at all levels.  Manages conflict.
• Shares Expertise: Applies specialist and detailed technical expertise.  Develops job knowledge and expertise through continual professional development.  Shares expertise and knowledge with others.  Uses technology to achieve work objectives.  Demonstrates an understanding of different organizational departments and functions.
• Organizing & Executing: Focuses on customer needs and satisfaction.  Sets high standards for quality and quantity.  Monitors and maintains quality and productivity.  Works in a systematic, methodical and orderly way.  Consistently achieves project goals. Takes responsibility for actions, projects and people.  Takes initiative, acts with confidence and works under own direction.  Initiates and generates activity.
• Communicating: Speaks clearly and fluently.  Expresses opinions, information and key points of an argument clearly.  Makes presentations and undertakes public speaking with skill and confidence.  Responds quickly to the needs of an audience and to their reactions and feedback.  Projects credibility.
• Coping with Pressure: Works productively in a pressurized environment.  Keeps emotions under control during difficult situations.  Balances the demands of a work life and a personal life.  Maintains a positive outlook at work.  Handles criticism well and learns from it.
• Supporting & Cooperating: Demonstrates an interest in and understanding of others.  Adapts to the team and builds team spirit.  Listens, consults others and communicates proactively.  Supports and cares for others.  Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority.  Follows procedures and policies.  Compiles with legal obligations and safety requirements of the role.
• Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances.  Accepts new ideas and change initiatives.  Adapts interpersonal style to suit different people or situations.  Works hard and puts in longer hours when it is necessary.  Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.
• Commercial Thinking: Keeps up to date with competitor information and market trends.  Identifies business opportunities for the organization.  Demonstrates financial awareness.

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Job Description

Essential Responsibilities

• Accountable for all segments’ aggregate Orders, Sales, SM, OM forecast & performance both direct and indirect, price/margin portfolio governance & performance, inventory management as well as market visibility & win rate and market share performance across the zone.
• Responsible for ULS strategy development for the zone, BPR development and execution of business priorities.
• Build business growth opportunities that introduce new products / business model offerings, new channels and utilize new platforms that promote contemporary enhanced customer engagement (Social media, e-commerce etc)
• Regionalize ULS products’ positioning within EAGM, by executing price strategy in accordance with Segment profitability strategy in International.
• Proactively identify customer needs and accelerate value proposition & growth strategies development in coordination with global product managers with a focus on economical, clinical and workflow outcomes tailored to customers segments, Key Opinion Leaders (KOL) and Digital Opinion Leaders (DOL).
• Develop and execute a Value Creation and Care Area approach tailored to the market needs in EAGM, in partnership with Segment strategy in International
• By partnering with the LCT GMs, define and agree with them plans and investments, deploying resources coverage to meet financial & operational objectives, ensuring customer satisfaction.
• Understand and analyse market dynamics and competition to develop business opportunities and continuously work towards improving market-share across products segments, utilize key industry information and market knowledge to gain competitive advantage in marketplace.
• Grow IB share & retention by monetizing lifecycle focused Solutions & Programs.
• Effectively manage commercial channels (Direct & Indirect) by designing lean organizational structures supported by strong operating mechanisms.
• Lead & cultivate positive leadership and culture through demonstrating & championing GE HealthCare Operating Principles, promoting horizontal teamwork & driving change.
• Attract, retain and develop world-class commercial talent and motivate the team of highly experienced product, sales & applications professionals. Inspire, develop & grow an efficient & highly performing teams.
• Ensure knowledge and compliance of integrity and company policies across all channels.
• Promote a safe working environment and ensure compliance with applicable EHS policies and procedures.

Required Experience:

• BA/BS Degree.
• Extensive sales/marketing/product leadership experience
• Successful senior level sales management, product, and/or general management experience
• Strong technical competency and understanding of the ULS Product Portfolio
• Healthcare/MedTech Industry experience
• Knowledge and experience of large complex sales and marketing processes, able to negotiate complex and strategic contracts
• Experience in Channel Partner management for indirect business
• Ability to develop and execute multiple priorities and approaches to meet objectives
• Excellent communication, influencing, and team-building skills. Must be highly skilled at written and verbal communication both inside the company and with external customers
• Ability to influence as a horizontal team player and drive change cross-functionally in a highly matrixed environment
• Strong business acumen, financial and organizational knowledge
• Track record of growth and learning agility
• Establish and maintain positive work relationships with peers, management, and customers, displaying willingness to understand diverse points of view
• Inspire and develop the team, promoting a culture of collaboration and result-driven, based on GE HealthCare Operating Principles
• Servant leader – serves team by connecting at all levels and removing barriers for optimal engagement and business results.
• Unyielding personal Integrity translating into culture of transparency and compliance.
• Lean practitioner
• Willingness and ability to travel within the zone on a regular basis
• Fluent in English

Preferred Experience:

• Master’s/MBA degree
• MedTech Industry experience beyond the GEHC product and solution portfolio
• Familiarity with international business dynamics and cultural nuances, enabling effective leadership in a global context.