Job Vacancies at Hollywoodbets

Responsibilities

• We have an amazing opportunity for a VIP Security Officer based in Isipingo, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for creating and maintaining a safe environment for the people.
• This may include securing premises by monitoring surveillance equipment or by patrolling activities.
• The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

You Bring:

• Registered with PSIRA (Private Security Industry Regulatory Authority).
• Previous Security experience.

A Bonus To Have:

• Valid driver’s license.
• Previous Security experience.

What You’ll Do For The Brand:

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens.
• VIP needs to check around the premises for any suspicious movements before the branch is opened.
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch. 
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger. 
• Patrols should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guests entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guests are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building. 
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service 

• First impressions last - VIP Officers are at the forefront of Hollywood. 
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”.
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner. 
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guests are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again”

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only).
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object. 
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In branches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allowed to take bets with Amadoda uniform. 
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct 

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post. 
• You will not accept tips from the guest.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. 
• Able to work in a rotating shift /work flexible hours. 
• Ensure the ability to work independently. 
• Ensure you physical fitness is obtained at all times in line with the job requirements.

 What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines. 

Apply Before 09/28/2026

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Responsibilities

• We have an amazing opportunity for a Sales Agent (Field) based in Ulundi, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. 
• Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively.

Bonus To Have: 

• Prior work experience as a promoter or similar role.
• Excellent customer service skills.

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business.
• Promotion
• Excellent Customer Service
• Communication
• Active Listening

What You’ll Bring To The Team:

• Promotion
• Excellent Customer Service
• Communication
• Active Listening

Apply Before 09/28/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Withdrawals Team Leader to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The Withdrawals Team Leader is responsible for managing the EFT withdrawals and Treasury functions, ensuring efficient processing, compliance, and exceptional customer service.
• The role focuses on operational excellence, performance management, process optimization, risk mitigation, and continuous improvement to enhance service delivery and meet business objectives.

You Bring:

• Leadership role within a Contact Centre. 

A Bonus to have:

• Degree/Diploma in related field.
• Finance management experience.
• Administration experience

 What You’ll do for the Brand:

• Oversee and ensure the smooth daily operations of the Withdrawals and Treasury departments.
• Ensure all withdrawal requests, applications, and relevant communication channels are up to date and effectively managed.
• Maintain oversight of task allocation, ensuring tasks are distributed before each shift.
• Monitor and optimize key performance indicators (KPIs), including service levels and turnaround times.
• Conduct investigations and root cause analysis for high withdrawal volumes, providing feedback to management.
• Drive compliance with company policies, procedures, and regulatory requirements.
• Prompt resolution of customer queries, with a strong focus on first-time resolution.
• Investigate and address escalations efficiently, following up on queries requiring interdepartmental involvement.
• Promote high-quality written and verbal communication in customer interactions.
• Identify recurring customer and audit queries, implementing strategies to reduce them.
• Work closely with the VIP Client Liaison team to maintain high service standards.
• Monitor team performance, ensuring coaching and support for underperforming team members.
• Conduct regular performance reviews and supply necessary documentation to management.
• Provide continuous feedback, training, and development opportunities to enhance productivity.
• Collaborate with Quality Assurance (QA) to discuss departmental improvement areas and address individual performance gaps.
• Maintain a high-performance culture through motivation, engagement, and positive reinforcement.
• Strict adherence to all audit and compliance processes, working closely with internal audits.
• Maintain accurate and up-to-date Acknowledgment of Debt (AOD) documentation and submit records to relevant departments.
• Ensure all necessary audit queries are received, resolved, and returned in a timely manner.
• Conduct regular reviews of internal control procedures to proactively mitigate risks.
• Submit accurate required reports on performance metrics and operational trends.
• Identify process inefficiencies and recommend or implement improvements.
• Conduct monthly competitor analyses to benchmark and enhance withdrawal processing.
• Review and revise control measures and checks for EFT withdrawals to enhance accuracy and security.
• Assist with recruitment to maintain optimal headcount.
• Oversee team rostering and ensure efficient resource allocation based on workload demands.
• All leave requests to be processed on time to support payroll and workforce planning.
• Monitor timesheets, absenteeism, and overtime, ensuring timely submission to Payroll.
• Conduct system access reviews to remove terminated team from the Withdrawals app and Payment Gateway Portals.
• Drive interdepartmental collaboration and initiatives.
• Communicate key issues and updates to management and relevant stakeholders.
• Support the implementation of new business initiatives and projects to enhance service delivery.
• Ensure the company brand and image are promoted through excellent customer service.
• Uphold high ethical standards and maintain confidentiality in handling sensitive financial transactions.
• Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring to the Team:

• Attention to detail
• Customer Service Excellence
• Exceptional admin skills
• Sound working knowledge of MS office
• Strong knowledge of betting types and platforms.

Apply Before 09/29/2026

go to method of application »

Responsibilities

• We have amazing opportunities for a Betting Clerk to be based in Parow, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

A Bonus To Have :

• 1-2 Years in Gaming Industry advantageous. 

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated timeously. 
• Updating of memos, card changes, results and scratching's which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs. 
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day. 
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member. 
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon. 

Branch Appearance 

• Ensure that the branch is always neat and tidy according to Hollywood standards. 
• Ensure that your work stations is well maintained and in good working condition. 
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders  promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service 

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities. 
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform. 
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

Apply Before 09/30/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Senior Team Leader based in Parow, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• Successful candidates will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

What You’ll Bring To The Team:

• Matric
• Valid Driver's License

What You’ll Do For The Brand:

Branch Growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Ensure daily banking schedules are submitted to the Areal Manager. Ensure adherence to credit card administration &EFT policies where applicable. Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage. Recovery process must be managed in line with processes/procedures
• Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.

Branch Reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.

Customer Experience

• Ensure superior customer service and customer experience.
• Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with regular customers/punters.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements. Ensure staff attendance and behaviour is manage with the directive of the Areal Manager.
• Identify training and development areas and address interventions with the Areal manager. Ensure all new take on documentation is submitted timeously to the Human Resources department

Values

Actively promote the Hollywood values. Live the values and lead as an example to the team.

• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
• Ensure timeous submission of daily, weekly, monthly reports
• Senior Team Leaders are official key holders in the branch
• Must be available 24/7 in case of emergencies

Bonus To Have:

• 2-3 Years in Team leader or equivalent experience in an external environment
• 2-3 Years People Management
• 2-3 Years Sales Management
• 2-3 Years Cash Management

Apply Before 09/30/2026

go to method of application »

Responsibilities

• We have amazing opportunities for a Contact Centre Manager (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• This role will be responsible for the strategic leadership of the Customer Care team, ensuring operational excellence, high service standards and alignment with business goals.
• Focus is placed on process optimization, workforce management, regulatory compliance and continuous improvement. 

You bring:

• Minimum 3-5 years of experience in Contact Centre/Customer Care operations management, preferably in Betting and Gaming as well as analytical, technical or AI-focused environments.
• Proven ability to manage cross-functional teams, problem-solving skills with experience in process optimization and risk mitigation.
• Strong key stakeholder engagement skills across all levels.

A Bonus to have:

• Tertiary qualifiaction relavant to the role. 

What You’ll Do For The Brand:

• Develop and implement long term strategies for overall efficiency and customer experience. 
• Alignment of the customer service operation to business objectives and KPI metrics. 
• Identify trends and execute opportunities to enhance customer engagement, satisfaction and retention. 
• Oversee the daily operation to ensure adherence to service level requirements and performance standards. 
• Handle escalations, disputes and crisis situations effectively until resolved.
• Effective utilization of data analysis to inform decision making and drive process automation and workflow optimization. 
• Prepare and present strategic reports on contact centre performance, trends, and operational insights to senior management.
• Analyse root causes of customer queries and implement initiatives to reduce recurring issues.
• Prepare and present reports, including resource management, trend analysis, and feedback on department performance.
• Analyse operational, customer, SLA, and KPI data to identify trends, assess root causes, forecast resource requirements, and provide senior management with actionable insights and performance reporting.
• Lead continuous improvement through data-driven analysis, process optimisation, workflow redesign, and system-enabled automation initiatives that improve service quality and operational effectiveness.
• Effective collaboration with internal departments / stakeholders for smooth running of the operation. 
• Uphold high ethical standards and maintain confidentiality in handling sensitive information.
• Hollywood brand and image are consistently promoted through excellent service delivery.
• Create an environment that fosters teamwork and co-operation amongst team members. 
• Lead by example and live the Hollywoodbets values.
• Drive / manage the training, development, and up-skill of team members. 
• Ensure consistent compliance to company policies and procedures, corporate governance, and relevant legislation i.e. Gambling Board.
• Drive Performance Management, Career Pathing and Succession Planning with IDP and PIP compliance.
• Attract, select, employ, and retain top talent and ensure that we comply with company EE targets.
• Create and manage an effective Rewards and Recognition program.
• Attend to ad-hoc functions as required due to operational requirements

What You’ll Bring To The Team:

• Customer Service
• Attention to detail
• Reporting.
• Microsoft office
• Knowledge of betting types and platforms. 

Apply Before 09/30/2026

go to method of application »

Responsibilities.

• We have an amazing opportunity for a Sales Agent (Field) based in Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively.

Bonus To Have: 

• Prior work experience as a promoter or similar role.
• Excellent customer service skills.

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective
• and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business.
• Promotion
• Excellent Customer Service
• Communication
• Active Listening

What You’ll Bring To The Team:

• Promotion
• Excellent Customer Service
• Communication
• Active Listening

Apply Before 09/30/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Team Leader (Mobile) based in Western Cape.
• Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible to ensure growth targets for mobile betting are achieved.
• Analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring 

• A minimum of 12 months in a leadership role.
• Track record of over-achieving quota.
• Ability to understand customer needs and handle different types of personalities.
• Strong listening, communication, presentation, and social skills.
• Valid Driver’s License.

A Bonus To Have: 

• Post-Matric Qualification

What You’ll Do For The Brand:

• Work closely with Area Managers to meet required targets
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
• Facilitate daily promotional activities
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
• Management of stock (daily report on stock levels and usage)
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
• Conduct market analysis/research to make suggestions for improvements within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance
• Identify potential of Top Up Voucher outlets. Visiting outlets where required
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
• Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
• Submit Daily Reports. 
• Any other related duties that might be required.  

What You’ll Bring To The Team:

• Good communication and interpersonal skills.
• Excellent Listening skills.
• Must be result driven.
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution. 
• Strong system and sales knowledge. 

Apply Before 09/30/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Sales Agent Field based in Eastern Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. 
• Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively.

Bonus To Have: 

• Prior work experience as a promoter or similar role.
• Excellent customer service skills.

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business.
• Promotion
• Excellent Customer Service
• Communication
• Active Listening

What You’ll Bring To The Team:

• Promotion
• Excellent Customer Service
• Communication
• Active Listening

Apply Before 09/30/2026

go to method of application »

Responsibilities

• We have amazing opportunities for a Betting Clerk to be based in Wynberg, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have :

• 1-2 Years in Gaming Industry advantageous. 

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated timeously. 
• Updating of memos, card changes, results and scratching's which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs. 
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company. 

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day. 
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member. 
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon. 

Branch Appearance 

• Ensure that the branch is always neat and tidy according to Hollywood standards. 
• Ensure that your work stations is well maintained and in good working condition. 
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders  promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service 

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities. 
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform. 
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

Apply Before 09/30/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Sales Agents (Field) to be based in Durban, Kwa- Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively.

Bonus To Have: 

• Prior work experience as a promoter or similar role.
• Excellent customer service skills.

 What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business.

What You’ll Bring To The Team:  

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top voucher) distribution
• Strong systems and sales knowledge

Apply Before 09/29/2026

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Responsibilities

• We have an amazing opportunity for a Head of Creative Services based in Durban, Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for ensuring growth targets for mobile betting are achieved. Analysing financial information to identify trends, manage costs, and increase revenue in the team. Ensure proactive reporting on these areas.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

 You Bring:

• Degree/Diploma 
• Valid driver’s license and own vehicle
• Creative and Project management (minimum 5 years)
• Management Experience (minimum 5 years)
• Agency Experience or in a similar role (minimum 5 years)

What You’ll Do For The Brand:

Operational

• Lead a multi-disciplinary creative team to develop impactful, accessible, engaging contact across a wide variety of channels and platforms
• Work with the Marketing Intelligence and Insights Manager and various Research data suppliers to gather key insights across product, brand and audiences that will be used to inform decision making
• Work with the Marketing Intelligence and Insights Manager and other senior leaders to understand and interpret analytics to segment our customer base into clearly defined groups
• Work with the Marketing Intelligence and Insights Manager and other senior leaders to understand and interpret analytics to ascertain content engagement levels and optimize content based on the use of this data.  
• Work with the Marketing Intelligence and Insights Manager, media planners, buyers etc. to ensure that you and your team are planning all content required well in advance, that all content is aligned to the media strategy and that it is delivered to a high standard, on time and within budget. 
• Work with the Head of Brand Marketing and their team to review, update and develop a brand strategy for each market / territory, ensuring that all content and messaging is aligned to this strategy. 
• Work with the Head of Digital Marketing to grow our online communities, drive acquisitions and ensure retention of existing clients by delivering content for all digital platforms that drives engagement and conversions.
• Work with the Product Marketing team to ensure all content clearly drives key messages, uptake of products and that product launches are well thought out, creative and drive the desired action from out target audiences. 
• Work with a variety of stakeholders and partners to co-create engaging content that can be amplified across both Hollywoodbets and Partner media channels. 
• Assist in creating and implementing tailored marketing plans and campaigns and ensure content is fit for purpose and manage content across all platforms ensuring content created is aligned to the platform on which it will be delivered. 
• Work with the brand and marketing teams to produce new ideas for company branding, promotional campaigns, and marketing communications across the business. 
• Evaluate trends, assess new data and keep up-to-date with the latest traditional and digital marketing techniques.
• Assist Managers within your team and from other teams by finding solutions to problems and resolving issues in a timely and professional manner and offering solutions to challenges they may face. 
• Take overall accountability and responsibility for driving new, fresh and inspiring creative concepts and campaigns without waiting to be briefed to do so. Facilitate regular brainstorms with team members to continuously develop new innovative ideas. 
• Provide editorial, creative and technical support to team members.
• Strong leadership, interpersonal and communication skills.
• Planning and implementing campaigns at senior level with strong project management ability, ensuring deadlines are set and met. 
• Leading on and off-site teams, agencies, suppliers and other partners to achieve results and meet objectives.

People:

• Build, lead and coach a diverse, high-performing content team and ensure ongoing collaboration with all marketing department team members 
• Responsible for setting direction, conducting performance reviews and conducting the day to day people management functions of the team
• Build long-term relationships with internal Teams and a variety of external stakeholders. 
• Ensure project management, organization and time management skills
• Work closely with other marketing and business managers to optimize workflows, review pipeline, resolve challenges, and present solutions.
• Provide ongoing training to ensure your team consistently performs above standard
• Excellent leadership, communication, and sound decision-making.

Business Development:

• Use strong analytical abilities to evaluate end-to-end customer experiences across multiple channels as well as customer touch points.
• Ensure a thorough understanding of our customers and products and be obsessive about how we communicate with our stakeholders.
• Conduct a situation analysis of our current marketing activities and make recommendations for improved outcomes and efficiencies. 
• Consistently identify revenue opportunities and manage consistent growth by effectively targeting new audiences
• Identify competitors and evaluate their strategies and positioning and devise counter-strategies

Analytics & Reporting:

• Understand key marketing performance metrics, automation and make use of analytics tools to provide in-depth market research & definition, forecasts, competitive analyses, campaign results, and customer trends & insights in order to translate results into actionable insights for marketing team and the business. 
• Reviewing marketing campaign performance and assessing these against goals (ROI and KPIs), providing recommendations and adapting content to improve performance.
• Weekly, monthly, quarterly and annual reporting. 
• Ongoing review of analytics to provide insights and optimize strategies and plans.

Other:

• Other ad hoc duties that might be required 

What You’ll Bring To The Team:

• Making  decisions under pressure 
• Manage the department/agency P & L and manage large budgets.
• Sound financial and commercial skills.
• Outstanding communication skills.
• Sound understanding of Digital Marketing & SEO best practices.
• Highly computer literate and knowledge of HTML advantageous.
• Proficiency with popular content management systems.
• Creativity and the ability to develop original content that provokes engagement.

Apply Before 10/02/2026

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Responsibilities

• We have an amazing opportunity for a Social Media Team Lead based in Durban, Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for ensuring growth targets for mobile betting are achieved. Analysing financial information to identify trends, manage costs, and increase revenue in the team. Ensure proactive reporting on these areas.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

 You Bring:

• Relevant social media, digital marketing, community management or content experience 
• Experience coordinating work, guiding team members or acting in a senior / supervisory capacity 
• Copywriting, content review, social publishing, analytics and reporting experience 
• Valid driver’s license where travel is required 
• Relevant social media, digital marketing, community management or content experience 
• Relevant diploma or degree in Marketing, Digital Marketing, Communications or a related field 

What You’ll Do For The Brand:

Operational

Team Leadership and Delivery Management

• Lead, coach and support assigned Social Media team members, providing day-to-day direction, guidance and constructive feedback.
• Allocate work, manage coverage and prioritise daily, weekly and campaign-related deliverables across relevant social media platforms.
• Set clear team goals aligned with business objectives and monitor delivery against agreed service, quality and turnaround standards.
• Conduct regular check-ins, identify capability gaps and support on-the-job development and knowledge sharing.
• Act as the first point of escalation for operational challenges, sensitive interactions, reputational risks and unresolved customer matters.
• Promote accountability, collaboration and a high-performance culture within the team.

Social Media Execution and Campaign Coordination

• Coordinate the implementation of approved social media strategies, content plans, campaigns, competitions and promotions.
• Generate, edit, review, schedule, publish and share engaging content, including copy, images, video and news.
• Oversee day-to-day online campaigns and ensure brand, tone, message and visual consistency across platforms.
• Work with relevant stakeholders to align company messages, promotions, campaign objectives and compliance requirements.
• Support paid social media activity by tracking objectives, budgets, performance and return on investment, and escalating variances.
• Drive audience growth, engagement and brand recognition through platform-appropriate content and initiatives.

Community, Customer and Reputation Management.

• Ensure follower and customer queries are acknowledged and responded to within agreed timeframes and according to approved guidelines.
• Monitor reviews, comments, trends and public sentiment, and coordinate timely action or escalation where required.
• Oversee the operational management of relevant social engagement and customer interaction tools and queues.
• Maintain effective relationships with influencers and support influencer activities in line with campaign objectives and brand standards.

Insights, Optimization and Reporting

• Research audience preferences, competitor activity, benchmark trends, emerging platforms and industry opportunities.
• Monitor social media, SEO and web traffic metrics and use insights to optimise content and campaign performance.
• Measure campaign and marketing initiative impact, identify trends and recommend practical improvements.
• Produce accurate daily, weekly and monthly reports covering delivery, engagement, growth, service performance and campaign outcomes.
• Maintain awareness of digital technologies, platform changes and social media best practice, sharing relevant updates with the team.

Governance and Cross-Functional Collaboration

• Collaborate with Marketing, Brand, Sales, Customer Service, Legal and other relevant teams to ensure consistent and compliant communication.
• Apply approved processes, brand standards, escalation protocols and content approval requirements.
• Support initiatives directed by the Online and Digital Marketing Manager and complete reasonable ad hoc duties aligned with the role.

Decision-Making and Escalation Scope

• Prioritizes daily teamwork and reallocates resources to address changing operational needs.
• Approves routine content and responses within delegated authority and established brand guidelines.
• Escalates high-risk, legally sensitive, reputational or materially customer-impacting matters to the relevant manager or stakeholder.
• Recommend improvements to workflows, platform use, content performance and team capability.

What You’ll Bring To The Team:

• Social Media Platform Management – Strong working knowledge of Facebook, Instagram, X, TikTok, YouTube and other relevant social platforms.
• Social Media Management Tools – Proficiency in social publishing, scheduling, monitoring and community management platforms.
• Content Creation & Copywriting – Ability to develop, edit and quality-check engaging, platform-appropriate social media content.
• Community Management – Skilled in managing online communities, customer interactions, complaints and sensitive social media conversations.
• Social Media Analytics & Reporting – Ability to interpret platform data, identify trends and translate performance into actionable recommendations.
• Paid Social Media Knowledge – Working knowledge of paid social campaigns, targeting, budgets, campaign objectives and performance metrics.
• Social Listening & Reputation Management – Ability to monitor brand sentiment, emerging conversations and potential reputational risks.
• Digital Marketing & SEO Fundamentals – Understanding of how social media contributes to broader digital marketing, web traffic and search visibility.
• Campaign & Project Coordination – Ability to coordinate multiple campaigns, deadlines, stakeholders and team deliverables simultaneously.
• Influencer & Creator Management – Working knowledge of influencer/creator campaigns, briefing, content management and brand alignment.
• Social Media Compliance & Governance – Strong understanding of content approval processes, platform policies, advertising requirements and brand/compliance standards.
• Microsoft Office / Reporting Tools – Strong Excel, PowerPoint and reporting skills for campaign analysis and management reporting.

Apply Before 10/02/2026