Job description
Description
Ideal candidate will possess in-depth knowledge of operating systems, network infrastructures and relational databases as it relates to systems related support.
- Solid foundation of Windows Servers, relational databases, virtualization (VMware), networking,
- Carry out activities related to new installations, upgrades and long term maintenance support of any/all IGT Gaming Systems software applications.
- Utilize remote connectivity solutions to provide real-time support on production systems while following compliance guidelines.
- Conduct thorough system analysis and produce supporting documentation.
- Recreate reported issues in a lab environment, working towards finding a solution and going through the proper channels to address it in the field.
- Maintain production infrastructures hosting IGT’s software, including diagnosing and troubleshooting network related issues.
- Provide on-site service and configuration of installed gaming systems
- Analyse and define user problems and coordinate with users to identify and remediate problems
- Perform database administration for the purpose of maintaining database operation at peak performance and to maintain integrity of data.
- Participate in future systems planning analysis for the purpose of system environment changes.
- Must master a diverse suite of IGT products,
- Ability to draft applicable Systems Engineer level documentation when necessary or as assigned.
First Year Goals as above
Required Qualifications
Soft Skills
- Self-scheduling, prioritizing, and managing multiple project tasks simultaneously will be part of a typical and exciting day at work.
- Must be a self-starter, keeping current on new and emerging technologies relevant to the business.
- Ability to effectively communicate (verbally and written) with other related organizations (internal and external) to develop solutions as required.
- Ability to conform to best practices, standardized processes, and standard operating procedures.
- A keen understanding of customer service principles and the ability to work with customers who possess various levels of skill and competency.
- Must possess strong analytical skills; ability to perform with minimal supervision; possess good organizational and project management skills; strong verbal and written communications skills.
- Ability to share knowledge and expertise constructively and sets an above standard example through consistency in requirements and deliverables.
- Willingness to travel both Domestic and International
- The position provides scheduled 24/7 On-Call support with varied shifts and overtime as required.
Knowledge In These Areas
Windows Server 2003/2008/2012, SQL Server 2005/2008 deployment/administration/querying, network design/troubleshooting, MS Clustering, Microsoft SQL Server 2005/2008, VMWare, SAN, Active Directory, Backup Solutions, AntiVirus, ITIL
Required Qualifications
- Bachelor’s degree in a technology related field, others may be considered.
- Minimum of 3 years of work experience in system engineering, quality assurance, database administration, IT or a related engineering support capacity.
- IT related certifications preferred.
- In depth proficiency in server and computer systems including, network administration, OS installation, software support, database administration, system installation/integration.
Special requirements needed
- Ability to Travel
- Pass a background check
- Able to obtain a Gaming License
- Security Investigation
- Valid driver license and clean driving record
Keys To Success
- Drive results to achieve high-quality work results regardless of work complexity.
- Build collaborative relationships both internally and externally
- Decision making to identify and understand situations; identify opportunities to proactively resolve.
- Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles.
- Self-leadership to continuously learn and develop oneself
- Foster innovation
go to method of application »
Job description
Description
Ideal candidate will possess in-depth knowledge of operating systems, network infrastructures and relational databases as it relates to systems related support.
- Solid foundation of Windows Servers, relational databases, virtualization (VMware), networking,
- Carry out activities related to new installations, upgrades and long term maintenance support of any/all IGT Gaming Systems software applications.
- Utilize remote connectivity solutions to provide real-time support on production systems while following compliance guidelines.
- Conduct thorough system analysis and produce supporting documentation.
- Recreate reported issues in a lab environment, working towards finding a solution and going through the proper channels to address it in the field.
- Maintain production infrastructures hosting IGT’s software, including diagnosing and troubleshooting network related issues.
- Provide on-site service and configuration of installed gaming systems
- Analyse and define user problems and coordinate with users to identify and remediate problems
- Perform database administration for the purpose of maintaining database operation at peak performance and to maintain integrity of data.
- Participate in future systems planning analysis for the purpose of system environment changes.
- Must master a diverse suite of IGT products,
- Ability to draft applicable Systems Engineer level documentation when necessary or as assigned.
First Year Goals as above
Required Qualifications
Soft Skills
- Self-scheduling, prioritizing, and managing multiple project tasks simultaneously will be part of a typical and exciting day at work.
- Must be a self-starter, keeping current on new and emerging technologies relevant to the business.
- Ability to effectively communicate (verbally and written) with other related organizations (internal and external) to develop solutions as required.
- Ability to conform to best practices, standardized processes, and standard operating procedures.
- A keen understanding of customer service principles and the ability to work with customers who possess various levels of skill and competency.
- Must possess strong analytical skills; ability to perform with minimal supervision; possess good organizational and project management skills; strong verbal and written communications skills.
- Ability to share knowledge and expertise constructively and sets an above standard example through consistency in requirements and deliverables.
- Willingness to travel both Domestic and International
- The position provides scheduled 24/7 On-Call support with varied shifts and overtime as required.
Knowledge In These Areas
- Windows Server 2003/2008/2012,
- SQL Server 2005/2008 deployment/administration/querying,
- network design/troubleshooting,
- MS Clustering,
- Microsoft SQL Server 2005/2008,
- VMWare, SAN,
- Active Directory,
- Backup Solutions,
- AntiVirus, ITIL
Required Qualifications
- Bachelor’s degree in a technology related field, others may be considered.
- Minimum of 3 years of work experience in system engineering, quality assurance, database administration, IT or a related engineering support capacity.
- IT related certifications preferred.
- In depth proficiency in server and computer systems including, network administration, OS installation, software support, database administration, system installation/integration.
Special requirements needed
- Ability to Travel
- Pass a background check
- Able to obtain a Gaming License
- Security Investigation
- Valid driver license and clean driving record
Keys To Success
- Deliver exceptional customer service
- Demonstrate accountability and integrity
- Develop successful relationship
- Embrace change
- Demonstrate business savvy
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