Systems Engineer II at IGT

Job description
Description

Ideal candidate will possess in-depth knowledge of operating systems, network infrastructures and relational databases as it relates to systems related support.

• Solid foundation of Windows Servers, relational databases, virtualization (VMware), networking,
• Carry out activities related to new installations, upgrades and long term maintenance support of any/all IGT Gaming Systems software applications.
• Utilize remote connectivity solutions to provide real-time support on production systems while following compliance guidelines.
• Conduct thorough system analysis and produce supporting documentation.
• Recreate reported issues in a lab environment, working towards finding a solution and going through the proper channels to address it in the field.
• Maintain production infrastructures hosting IGT’s software, including diagnosing and troubleshooting network related issues.
• Provide on-site service and configuration of installed gaming systems
• Analyse and define user problems and coordinate with users to identify and remediate problems
• Perform database administration for the purpose of maintaining database operation at peak performance and to maintain integrity of data.
• Participate in future systems planning analysis for the purpose of system environment changes.
• Must master a diverse suite of IGT products,
• Ability to draft applicable Systems Engineer level documentation when necessary or as assigned.

First Year Goals as above

Required Qualifications

Soft Skills

• Self-scheduling, prioritizing, and managing multiple project tasks simultaneously will be part of a typical and exciting day at work.
• Must be a self-starter, keeping current on new and emerging technologies relevant to the business.
• Ability to effectively communicate (verbally and written) with other related organizations (internal and external) to develop solutions as required.
• Ability to conform to best practices, standardized processes, and standard operating procedures.
• A keen understanding of customer service principles and the ability to work with customers who possess various levels of skill and competency.
• Must possess strong analytical skills; ability to perform with minimal supervision; possess good organizational and project management skills; strong verbal and written communications skills.
• Ability to share knowledge and expertise constructively and sets an above standard example through consistency in requirements and deliverables.
• Willingness to travel both Domestic and International
• The position provides scheduled 24/7 On-Call support with varied shifts and overtime as required.

Knowledge In These Areas

• Windows Server 2003/2008/2012,
• SQL Server 2005/2008 deployment/administration/querying,
• network design/troubleshooting,
• MS Clustering,
• Microsoft SQL Server 2005/2008,
• VMWare, SAN,
• Active Directory,
• Backup Solutions,
• AntiVirus, ITIL

Required Qualifications

• Bachelor’s degree in a technology related field, others may be considered.
• Minimum of 3 years of work experience in system engineering, quality assurance, database administration, IT or a related engineering support capacity.
• IT related certifications preferred.
• In depth proficiency in server and computer systems including, network administration, OS installation, software support, database administration, system installation/integration.

Special requirements needed

• Ability to Travel
• Pass a background check
• Able to obtain a Gaming License
• Security Investigation
• Valid driver license and clean driving record

Keys To Success

• Deliver exceptional customer service
• Demonstrate accountability and integrity
• Develop successful relationship
• Embrace change
• Demonstrate business savvy