Job Vacancies at KONE

• We are seeking a dynamic National Sales Manager – Service Business to lead our service sales operations across South Africa. Based at our Johannesburg Head Office , this role is pivotal in driving customer relationships, sales growth, and team performance. You will manage a diverse team across multiple cities, ensuring alignment with our unit’s overall sales targets and strategy.

Key Responsibilities

• Develop and strengthen our market position and customer base.
• Drive proactive engagement and solution selling across customer segments.
• Build long-term relationships with key decision-makers and influencers.
• Promote and demonstrate the value of our digital offerings.
• Lead regional and individual sales plans for your team.
• Ensure competitive pricing and profitability through smart discount management.
• Identify opportunities for cross-selling and market expansion.
• Monitor competitor activity and market trends.
• Oversee CRM data quality, opportunity management, and reporting.
• Set and achieve ambitious sales targets aligned with market potential.
• Approve tenders and orders beyond team limits.
• Ensure accurate forecasting and reporting.
• Lead, coach, and inspire a team of Salespersons and Sales Specialists.
• Drive high performance through clear objectives and accountability.
• Develop team competencies and ensure succession planning.
• Provide excellent onboarding experiences for new team members.

What We’re Looking For

• Bachelor’s or Master’s degree in Economics, Engineering, or a related field.
• Minimum 7–10 years of B2B sales experience.
• Team management experience is a plus.
• Strong sales acumen, negotiation, and solution-selling skills.
• Demonstrated ability to manage sales funnels, pricing strategies, and profitability.
• Experience in customer relationship management (CRM systems such as Salesforce, SAP, or equivalent).
• Service-oriented mindset with digital assertiveness and enthusiasm for digital solutions.
• Ability to lead performance through facts, numbers, and data-driven insights.
• Change management expertise and adaptability in dynamic environments.
• Strong communication, influencing, and stakeholder management skills.
• Willingness and ability to travel extensively within South Africa (approx. 50% of the time).

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• KONE is looking for qualified Maintenance Technicians in Johannesburg, South Africa. Our team is composed of maintenance professionals who provide on-site customer service to ensure the smooth and safe operation of our equipment. We are now looking for a service-minded Maintenance Technician to provide professional elevator and escalator maintenance service to our customers.
• In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, as well as promoting regular and proactive on-site communication with customers and the people using the equipment.

Responsibilities: 

• Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication;
• Responsible for accurate and real-time back reporting of work performed.
• Maintain excellent relationships with customers, the contact person, and end-users on-site.
• Manage the site environment during service operations.
• Identification of site risks and timely communication of any such occurrences;
• Identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, getting his approval if not covered by the contract, and performing them;
• Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenishment orders;
• Submit time sheets based on the execution.

Skills & Experience:

One or more of the following qualifications:

• Red seal trade test certificate, lift mechanic;
• Completed NQF level 4 certification with an apprenticeship program (minimum 4 years);
• Completed Electrical/Mechanical Engineer Diploma/Degree with completion of at least 12 months shadowing a competent lift mechanic;
• Completed NQF level 5 certification with completion of at least 12 months shadowing a competent lift mechanic;
• Good communication skills with basic IT skills.

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• Reporting directly to the National Sales Manager – Service Business , we seek an energetic and enthusiastic Salesperson – Service Business  to join our Johannesburg, South Africa office. In this role, you will drive the sales of annual recurring service contracts and modernization by converting leads into customers, improving the efficiency of the sales flow, and driving sales to achieve targets.
• We are looking for somebody with a proven track record of being a go-getter who understands how to partner and collaborate with the business. We need someone who can influence, with an analytical mindset, be results-driven, and have strong commercial acumen skills. This role requires the salesperson to build relationships and manage the accounts of existing customers and new customers through meetings and by retaining existing and building new business with them. He/she also manages and grows a portfolio by selling maintenance contracts and related digital services.
• This is a unique opportunity to join a team of professionals who strive to drive service contract sales development strategies and share best practices. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

What will you do:

• Builds and grows customer relationships in their assigned area.
• Strengthens KONE’s position with customers or in their market.
• Shares leads and sales opportunities with the KONE sales team (e.g., cross-selling).
• Keeps customers happy and works with the team to fix complaints.
• Updates and manages customer and contact details.
• Finds new sales opportunities beyond existing customers.
• Manages requests for quotes (RFQs).
• Meets sales goals, including leads, orders, and contracts, while sticking to pricing targets.
• Ensures KONE’s solutions fit customer needs.
• Sets prices and discounts using approved tools and limits.
• Check that those contracts match the negotiation results.
• Tracks all sales activities, tasks, and visits (sales funnel).
• Keeps CRM reports accurate and on time.
• Collects info on the market and competitors.
• Helps finance with payment collection.
• Follows through on their personal sales plan.

Keys to success:

• A diploma or higher will be advantageous.
• A minimum of 3 - 5 years of technical experience in the elevator/escalator industry is preferred.
• Minimum 3 - 5 years of technical experience in construction, building materials, and/or the customer industry.
• Experience with/familiarity with solution-selling methodology.
• Experience with/ familiar with selling complex technology solutions.
• Highly motivated, goal-oriented, diligent, organized self-starter focusing on high-level customer service.
• Passion for sales, with a proven track record and strong customer focus.
• Fluency in English is a must.

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• KONE is looking for qualified Maintenance Technicians in Durban , South Africa. Our team is composed of maintenance professionals who provide on-site customer service to ensure the smooth and safe operation of our equipment. We are now looking for a service-minded Maintenance Technician to provide professional elevator and escalator maintenance service to our customers.
• In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, as well as promoting regular and proactive on-site communication with customers and the people using the equipment.

Responsibilities: 

• Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication;
• Responsible for accurate and real-time back reporting of work performed.
• Maintain excellent relationships with customers, the contact person, and end-users on-site.
• Manage the site environment during service operations.
• Identification of site risks and timely communication of any such occurrences;
• Identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, getting his approval if not covered by the contract, and performing them;
• Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenishment orders;
• Submit time sheets based on the execution.

Skills & Experience:

One or more of the following qualifications:

• Red seal trade test certificate, lift mechanic;
• Completed NQF level 4 certification with an apprenticeship program (minimum 4 years);
• Completed Electrical/Mechanical Engineer Diploma/Degree with completion of at least 12 months shadowing a competent lift mechanic;
• Completed NQF level 5 certification with completion of at least 12 months shadowing a competent lift mechanic;
• Good communication skills with basic IT skills.

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About the Role

• We are seeking a highly skilled and solution-oriented Troubleshooter to support our service operations in Johannesburg. This role is critical in resolving complex technical issues, improving equipment reliability, and enhancing the overall performance of maintenance operations. You will play a key role in ensuring safety, reducing call-outs, and supporting the development of technical competencies within the team.

Key Responsibilities:

• Ensure safe working practices and perform all activities in accordance with KONE safety and maintenance standards.
• Diagnose and resolve complex technical issues on serviced equipment.
• Conduct first-time inspections of newly contracted equipment.
• Identify and proactively resolve technical issues that may lead to breakdowns or safety risks, while generating repair and modernization sales leads where applicable.
• Analyse recurring faults and provide recommendations to reduce call-outs and improve equipment reliability.
• Troubleshoot and resolve advanced issues related to remote monitoring and alarm systems.
• Identify technical competence gaps related to new equipment and communicate training needs to the Maintenance Supervisor.
• Provide structured feedback to support the continuous improvement of products, methods, and safety practices.
• Plan and manage workload effectively to ensure timely response and resolution.
• Deliver high-quality service that ensures customer satisfaction.
• Maintain professional and proactive communication with customers and site stakeholders.
• Build and sustain strong relationships by demonstrating a customer-centric service mindset.
• Support the development of Maintenance Technicians by explaining root causes and solutions to technical issues.
• Share knowledge related to Field Letters, Express Letters, and updated maintenance methodologies.
• Provide on-the-job coaching and technical training to enhance team capability and performance.

Requirements:

• Elevator Mechanic Trade Test is a must.
• Mandatory experience in the Elevator & Escalator (E&E) industry.
• Minimum 5 years of relevant experience in elevator and escalator maintenance and troubleshooting.
• Strong troubleshooting and fault-finding skills across a range of equipment (KONE and non-KONE).
• Solid understanding of maintenance operations, safety standards, and service processes.
• Experience with remote monitoring and diagnostic systems is advantageous.
• Strong analytical thinking and problem-solving ability.
• Good communication skills with the ability to explain technical issues clearly.
• Self-driven, organized, and able to manage workload independently.
• Team player with a proactive and customer-focused approach.