Job Vacancies at Lactalis South Africa

Job Description    

• The purpose of the role is to provide financial support to the business within the specific function, through the relevant analysis of information using insight and judgement. The result is to drive the business objectives while supporting improved quality decision making.

Required Skills    

• A CIMA/Cost and Management Accounting Degree or equivalent.
• Experience in a FMCG environment (specifically in Dairy) or equivalent work experience would be advantageous.
• Operation experience at distribution centre beneficial.
• Good analytical skills, accuracy and details orientated.
• Computer literacy: Advanced Excel and related MS Office Packages.
• Need to be able to work with different departments within the business.
• Knowledge of BPCS System or similar ERP System and Reporting Tools is preferred.
• At least 5 years post qualification experience in a financial function or management control function.
• Strong business acumen, attention to detail and strong leadership skills required.

Duties & Responsibilities    

• Responsible for the reporting book for Supply Chain & Procurement (budget, monthly and weekly reporting).
• Driving the monthly reporting results (Logistics and Procurement) through analysis of actual results and variances versus Budget and Previous year.
• Ensure that effective procedures are in place and maintained within area of responsibility to mitigate risk to the business.
• Ensuring that financial reporting & management reporting are aligned.
• Working with the BI team & Analytics Manager to improve reporting.
• Improving the reporting processes and services through simplification and developing key relationships.
• Ensure that the area of control complies with all accounting.
• Participate in various business meetings to provide assistance/guidance.
• Working with the operational teams to integrate and improve financial reporting.
• Ad-hoc financial simulations and tasks.
• Monthly Journal posting
• SOP verifications

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Job Description    

• Join Lactalis, a Top Employer in SA, at our offices in Stellenbosch, Western Cape and take on the challenge role as the Marketing Manager for the Cheese portfolio. Take on the challenge of leading delivery of the marketing strategy and budget for the Cheese portfolio

Required Skills    

• 3-year Marketing and/or Sales Degree or similar; Post-graduate qualification would be advantageous
• 7-10 years within an FMCG or Dairy environment would be advantageous
• 7yrs in marketing role essential, with 3 years in a leadership role
• Strong project management and presentation skills
• Ability to communicate at all levels (business & customer interface)
• Interpret and understand complex financial, consumer and shopper data
• Initiate cross functional business approach & collaboration
•  Ability to work independently
• Ability to develop, coach and get the best out of team of brand managers

Duties & Responsibilities    

• Develop the marketing strategy, including brand portfolio plan, strategic pillars, brand activities, and innovation roadmap
• Lead delivery of the annual brand plan and commercial budget (volume, turnover, profit, marketing spend)
• Oversee all brand activities, marketing mix execution and marketing spend
• Define brand positioning, cheese portfolio strategy, and marketing mix execution
• Develop and execute brand communication with the support of creative and media agencies
• Develop innovation pipeline and drive execution with marketing and trade marketing team
• Identify consumer research needs, working with global team to conduct research
• Coordinate with Trade marketing to deliver quarterly activity plans and trade execution with Sales team
• Manage team of brand managers, including development, coaching and succession planning
• Be the consumer champion in the business, working cross functionally to drive the marketing agenda

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 Job Description    

• This position is responsible for leading trade marketing initiatives across Southern and Central Africa , while also contributing to new product development at the Lactalis International Zone level. The core objective of the role is to drive sales growth, enhance profitability, and increase the value of the assigned product portfolio and markets.

Required Skills    

• A relevant degree in Marketing, Business, or related field
• 4-5 years of experience, including at least 2 years in Product Marketing, Trade Marketing or Sales Development
• Strong understanding of brand positioning, marketing mix, and promotional strategy
• Experience in project management, packaging, advertising, and merchandising
• Excellent communication and analytical skills
• Fluent in English and a good level of French is required, particularly for communication across French-speaking African countries
• Able to travel to Southern and Central Africa as and when required

Duties & Responsibilities    

• Define appropriate BTL activation per country / Brand / Category in alignment with Global Export Marketing Team
• Drive BTL activations: Propose creative actions, and coordinate field activations in synergy with media campaigns for Central & Southern Africa. (Président, Bridel, Lactel, Parmalat, Cremora)
• Lead new product development projects from SA to Global Export Division: Manage feasibility studies, launch plans, and ensure timely execution in collaboration with internal and external stakeholders
• Foster cross-country collaboration: build strong relationships with trade marketing teams and customers and deploy impactful marketing actions across the region
• Prepare reports to monitor key marketing/trade marketing actions and ensure budget tracking.
• Analyze Panels and market datas to adjust strategic orientations
• Elaborate and Contribute the Budget and CODIV presentation to the Zone / Group in alignment with the Expor GM on Trade Marketing & Marketing topics

Closing Date: November 18

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Job Description    

• Join Lactalis SA at our PE Plant in the Quality department with the main responsibilities to conduct daily sensory evaluations of all our various Products. Compile concession requests and arrange for re-test. Give feedback on consumer complaints. Give daily results as requested by Quality Control Manager for head office. Successful candidates need to have at least 2 year’s experiences in FMCG environment and must be able to demonstrate sound knowledge of food quality. Be fluent in English and be computer literate (advance excel skills and MS Office).

Required Skills    

• ND in either Food Technology/Science or Natural Science or Biotechnology
• Quality qualification
• At least 2 years' experience in quality
• Computer literate.
• Attention to detail.
• Willing to learn.
• Willing to work shifts, long hours, weekends, public holidays and overtime.
• Willing to perform Ad hoc tasks.
• Strong interpersonal and communication skill

Duties & Responsibilities    

• Perform shelf-life sensory evaluations for all current products and products under development stage at required intervals as determined by the shelf-life evaluation matrix of all products.
• Perform stress test evaluations at required intervals as determined by the shelf-life evaluation matrix of all products (with main focus on Pride brand).
• Coordinate and conduct weekly Pillar product evaluations with the Trained Panel
• Track attendance of Trained Panel weekly and motivate attendance to meet the Group’s requirement.
• Where products do not conform to specification, check for chemistry conformance, arrange for re-tests and compile concession requests and Timelines to start investigation into the non-conformance.
• Initiate SGA’s (RCA session) for re-occurring out of spec results to determine the root cause of the non-conformance.
• Lead compliance to Group Sensory audit and requirements by conducting internal sensory audit
• Communicate with Central Quality weekly on Plant’s sensory and provide update
• Construct and maintain all sensory-related files
• Track and improve %Sampling rate for Incubation by tracking daily number of samples received per line vs volume of product produced to ensure compliance to Group’s standards
• Follow up with production daily on shortages of samples for incubation, retention and shelflife monitoring samples.
• Data trending of evaluation and Incubation results on a daily basis.
• Ensure Good Hygienic Practices for Incubator and Retention stores, also drive Plant hygiene by supporting the Hygienist onsite.
• Lead Incubator and coordinate activities for testing, retesting and people coverage within the Incubator.
• Feedback on consumer complaints related to taste and texture to determine relationship between grading results, concessions and consumer complaints.
• Assist with cost-saving & GMP-savings where necessary (eg driving Rework of incubated milk, etc)
• Work according to and promote Food safety, Continuous Improvement and NOSA (Safety) standards

Closing Date: November 5th,2025

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Job Description    

OBJECTIVE:

• To provide consumers and customers a platform to engage with Sanulac Nutritionals, process product concerns and information, and ensure timeous and appropriate responses to retain consumers for Infant Nutritional products.

MAIN DUTIES:

• Manage all customer quality/adverse event complaints and monitor corrective actions based on the findings.
• Reports on quality defects on a product including its labelling or packaging after finished products release by the Site Quality Head.
• Accurately enter the quality complaints into a database and maintain records.
• Evaluate the seriousness of the complaint.
• Write a concise report to report the complaint and prepare case summaries for regulatory submissions.
• Communicate and collaborate with the internal teams to address questions and concerns from the complaints.
• Arrange upliftment and replacement of complaint sample from the consumer.
• Send QC complaint forms to Clayville and France for investigations.
• Evaluate France complaint samples from consumers.
• Manage the Careline inventory, replenish samples stock, monitor expiry dates and FIFO principle ensuring no short-dated or expired samples are returned to Clayville for write-off.
• Provide monthly report to RA head for KPI analysis to Groupe Lactalis.
• Report Critical events to RA Head as they occur.
• Organise courier for uplifting and replacing product.
• Contacting retail to source product for consumers.
• Liaise with quality control – SA and France in order to close off the consumer complaint.
• Generate a revert to the consumer.
• Handle any repeat queries.
• Managing the consumer experience.
• Been knowledgeable in terms of infant milk formula product knowledge.
• Knowledge on preparation instructions for each infant formula brand and stage appropriate for the child’s age.
• Assist health care professions in terms of the Expert Community Network platform.
• General fielding of all Consumer contact via all platforms and directing them to the responsible person – stock requests, material requests, Medical Team visit requests, etc.

QUALIFICATIONS AND EXPERIENCE:

EDUCATION 

• Tertiary education will be an added advantage
• Grade 12/NQF level 4

EXPERIENCE

• 2-3 Years’ experience in Customer Service / Adverse Event /Administration role essential

COMPETENCIES 

• Customer service skills.
• Administrations skills, Attention to detail.
• Communication skills (verbal & written), Ability to work under pressure.
• Computer literacy (MS Office).
• Caring nature towards customers, self-managed, must be pro-active.

Required Skills    

• Customer service skills.
• Administrations skills, Attention to detail.
• Communication skills (verbal & written).
• Ability to work under pressure. 
• Computer Literacy (MS Office).
• Caring nature towards customers, self-managed, must be pro-active. 

Duties & Responsibilities    

• Manage all customer quality/adverse event complaints and monitor corrective actions based on the findings.
• Reports on quality defects on a product including its labelling or packaging after finished products release by the Site Quality Head.
• Accurately enter the quality complaints into a database and maintain records.
• Evaluate the seriousness of the complaint.
• Write a concise report to report the complaint and prepare case summaries for regulatory submissions.
• Communicate and collaborate with the internal teams to address questions and concerns from the complaints.
• Arrange upliftment and replacement of complaint sample from the consumer.
• Send QC complaint forms to Clayville and France for investigations.
• Evaluate France complaint samples from consumers.
• Manage the Careline inventory, replenish samples stock, monitor expiry dates and FIFO principle ensuring no short-dated or expired samples are returned to Clayville for write-off.
• Provide monthly report to RA head for KPI analysis to Groupe Lactalis.
• Report Critical events to RA Head as they occur.
• Organise courier for uplifting and replacing product.
• Contacting retail to source product for consumers.
• Liaise with quality control – SA and France in order to close off the consumer complaint.
• Generate a revert to the consumer.
• Handle any repeat queries.
• Managing the consumer experience.
• Been knowledgeable in terms of infant milk formula product knowledge.
• Knowledge on preparation instructions for each infant formula brand and stage appropriate for the child’s age.
• Assist health care professions in terms of the Expert Community Network platform.
• General fielding of all Consumer contact via all platforms and directing them to the responsible person – stock requests, material requests, Medical Team visit requests, etc.