Job Vacancies at Lulalend

OVERALL PURPOSE

• This is an individual contributor role designed to find, build, and unlock Lula’s next frontier of growth. The internal job title for this role is VP, Business Development.
• Having spent the last 11 years helping South African SMEs solve cash flow problems, we are now looking for a strategic seller to drive our next phase of 100% year-on-year growth.
• You won't be managing a large team or sitting back on established playbooks. Instead, you will operate as a commercial operator, an equal parts strategic thinker and hands-on dealmaker.
• You will test unproven markets, pitch early-stage product concepts while they are actively being built, negotiate complex commercial terms, and bridge external opportunities directly with our internal Product and Risk teams.

RESPONSIBILITIES

Opportunity Identification & Prioritisation

• Continuously scan the fintech landscape for untapped markets, non-obvious segments, and high-leverage partnership opportunities.
• Build and maintain a rigorous pipeline of strategic opportunities while balancing high-potential ideas with actionable revenue paths.
• Develop crisp hypotheses on where Lula's next wave of growth lives, pressure-testing them with real market signals.
• Size opportunities (addressable market, revenue potential, operational complexity) and prioritise ruthlessly.

Partner Sourcing & Deal Execution (Hands-on Sales)

• Personally identify, approach, and engage C-suite and senior stakeholders across target partners.
• Lead the end-to-end commercial cycle as an individual contributor: from cold outreach and discovery to complex negotiations and close.
• Structure innovative commercial terms that drive high-margin revenue and real business value, not just PR logos.
• Navigate regulatory, product, credit, and risk constraints collaboratively to get complex deals over the finish line.

New Initiatives & 0-to-1 Validation (Selling While Building)

• Drive the discovery and early commercial validation of brand-new growth bets, products, and channels.
• Sell and pilot early-stage concepts/MVPs live in the market, taking customer and partner feedback straight back to Product.
• Translate ambiguous, broad concepts into concrete commercial execution plans.
• Test fast, kill weak ideas early without sentiment, and double down aggressively on what demonstrates traction.

Partner & Channel Performance Management

• Maintain total ownership of key partnerships and channels post-deal to ensure long-term, scalable value.
• Track deep commercial metrics (origination volume, revenue, CAC, unit economics, conversion rates) and rapidly fix drop-offs.
• Work collaboratively with partner teams to actively drive yield and growth by not only maintaining static relationships.
• Intervene immediately when initiatives underperform to pivot tactics or restructure terms.

Cross-functional Leadership & Execution

• Work shoulder-to-shoulder with internal Product, Credit, Risk, and Operations teams to build, launch, and scale initiatives.
• Serve as the agile bridge between external commercial opportunities and internal execution constraints.
• Push internal workflows constructively, ensuring key initiatives maintain momentum and never stall post-signature.
• Ensure signed deals translate into live, operational revenue drivers.

Commercial & Strategic Input

• Provide sharp commercial insight to executive leadership during strategic growth planning cycles.
• Formulate clear business cases and ROI models for unproven market entry strategies.
• Maintain a deep, intuitive pulse on fintech trends, competitive shifts, regulatory changes, and partner landscapes.
• Challenge existing assumptions, introduce creative deal structures, and surface new growth angles.

Reporting & Accountability

• Take total, direct ownership of ambitious growth and revenue targets as an individual contributor.
• Maintain clear reporting on pipeline health, pilot traction, and live initiative performance.
• Foster a fast, tight feedback loop between market reality, product evolution, and strategic results.
• Own outcomes completely by measuring success by deployed revenue and growth, not activity.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• A relevant tertiary degree (Business, Finance, Economics, Engineering, or similar quantitative field).

5+ years of hands-on experience in high-growth environments across:

• Strategic Business Development / Commercial Partnerships
• Management Consulting / Tech Strategy
• Venture Building / Early-stage Start-up Growth
• Product Management with direct commercial & P&L ownership

Proven Track Record of Individual Execution:

• Proven experience taking new initiatives (markets, products, or channels) from 0 to 1.
• Direct experience pitching, negotiating, and closing complex, long-cycle partnerships.
• Personal accountability for carrying and hitting direct revenue or growth metrics.

Fintech & Financial Services Exposure:

• Demonstrated understanding of SME lending, B2B fintech, embedded finance, or broader financial services context in South Africa.

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• Lula is hiring a Commercial Credit Analyst. This is an ideal role for an individual starting their career in credit, or a recent graduate, to join our growing fintech business.
• Your primary focus will be managing our credit underwriting process, which requires strong analytical and financial capabilities while collaborating with internal stakeholders. You'll also get the opportunity to develop your skills by regularly liaising and dealing directly with our customers.

Responsibilities:

• Engaging with clients to verify their financial/credit transactions, business performance and request additional information where need be
• Evaluating clients’ credit data and financial data in order to determine the degree of risk involved in lending money to them
• Preparing notes about the degree of risk in lending money to clients
• Analysing client records and using the data to recommend outcomes
• Evaluating the financial status of clients by interpreting financial ratios produced by proprietary programs
• Helping supply chain and Sales and Marketing departments in managing financial orders to help them control credit exposure
• Understanding the lending platform in its entirety with special focus on the origination module
• Working hand-in-hand with the Head of Credit Underwriting and Credit Manager on any issue escalations, ensuring every customer problem is tracked, resolved, and followed up on properly.
• Proactively identify and formulate solutions designed to genuinely meet customer needs and strategically satisfy their expressed and underlying requirements.
• Keep up-to-date on technology developments and technical issues relevant to the portfolio and the financial services industry.
• Managing other key operational tasks linked to the monitoring of the portfolio on book on a regular basis
• Provide support on ad-hoc projects as directed by management to meet evolving business needs.

The Experience & Skills We’re Looking For

• BCom Degree (Finance, Accounting, Economics or equivalent field).
• Ideally you will have some commercial/SME credit experience
• You have strong numerical and analytical abilities
• Passionate about delivering customer experience above and beyond customer expectations
• Excellent problem-solving skills
• Highly organised with strong attention to detail
• Excellent influencing skills
• Demonstrate resilience and a positive approach when facing challenges.
• You are a fun-loving team-player who enjoys helping others out and will happily step up to assist, even when your plate is full.
• You understand the start up mentality and embrace the fact that we're all in this together! You're ready to be flexible, adaptable, and contribute wherever needed.

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• Lula is looking for a Junior Credit Analyst to join our Credit Underwriting team. You will play an integral role in supporting and optimising our credit approval process. If you are passionate about fintech and have a desire to drive efficiency while maintaining high standards, we'd love to hear from you.

Key Responsibilities

• Evaluating Existing Client Data: Evaluating clients’ credit data and financial data in order to determine the degree of risk involved in lending money to them and using the data to recommend outcomes for existing clients to access their available capital facilities
• Credit Ticketing: Preparing basic notes about the degree of risk in lending money to clients
• Collaboration and continuous improvement: Work closely with the credit management team to maintain and enhance high-quality decision-making processes, with a focus on improving overall portfolio performance
• Idea Generation:Using ideas and solutions to meet customer needs ensuring that their expressed and underlying needs are satisfied
• Multitasking: Exhibit the ability to handle various ad-hoc tasks on a daily basis while maintaining a high level of accuracy
• Customer-Centric: Limited involvement with customers to streamline their in-progress credit applications. Contacting clients to do any credit underwriting overrides when needed
• Credit Lifecycle Expertise: Demonstrate a solid understanding of the credit lifecycle, including collection processes
• Platform Proficiency: Develop a deep understanding of our lending platform to ensure effective decision-making
• Ad-Hoc Projects: Be prepared to engage in other ad-hoc projects as needed to support the team's objectives

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Matric certificate or equivalent
• Bachelors of Commerce in Administration, Operations or Finance
• 2-3 years experience working in an credit environment (preferably for a financial institution) would be advantageous
• Familiar with working on CRM tools (such as Zendesk) would be advantageous
• Experience in being able to handle multiple tasks concurrently
• Passionate about delivering customer experience above and beyond customer expectations

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OVERALL PURPOSE

• As a Credit Risk Management Data Scientist, you will play a pivotal role in analysing and defining the credit risk strategies and driving growth initiatives for Lula. Working within a high-impact team, you will support three core verticals (Credit Modeling, Credit Risk Strategy, and Credit Insights) to transform complex data into actionable intelligence.
• Your primary mission is to design, deploy, and modernize the sophisticated credit risk models and strategies that drive our funding decisions, ensure regulatory compliance, and maximize profitability across the credit lifecycle.

KEY RESPONSIBILITIES:

• Support the development and enhancement of credit models used to inform the funding decision. These include scorecards, affordability, pricing models, take-up models and profit models.
• Monitor and investigate book performance to drive growth and control credit risk.
• Review and define data-driven credit risk policies, strategies, affordability design, test frameworks, offer terms and profit optimization.

THE COMPETENCIES WE’RE AFTER

• Data access, transformation and aggregation
• Data driven credit risk strategy design, deployment and tracking
• Model development and monitoring will be beneficial
• Understanding of credit risk management fundamentals
• A passion to drive positive change in South Africa by growing small and medium enterprises
• Curiosity supported by high levels of analytical thinking/problem solving
• Strong team player that helps us win as one
• Can work independently with high internal ambition
• Understanding of small business lending will be beneficial

THE EXPERIENCE WE’RE LOOKING FOR

• Must have a numerical degree (e.g. mathematics, statistics, finance, data science).
• Must have at least 2 years credit risk data analytics experience.
• Must have at least 2 years experience in actively using SQL in data analytics
• Must have at least 2 years experience in actively using Python in data analytics

OUR TECH STACK

• Azure
• Snowflake
• DBT
• Python
• SQL
• Hex
• GitHub

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What We Do:

• We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on it!
• Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.
• Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.

CULTURE CODE

• We Embrace Curiosity- We continuously seek better ways to deliver value with a solutions-over-problems mindset.
• We win as One - We collaborate, build strong relationships and value diverse perspectives
• We’re Driven by Purpose - We are passionate and committed to delivering the best products and services for SMEs
• We Execute with Ambition - We set ambitious goals, embrace challenges, and deliver with focus and determination.

ROLE OVERVIEW

• You’ll work at the intersection of data science and engineering to build, deploy, and scale machine learning systems. This includes improving ML infrastructure, designing reliable real-time data systems, and ensuring models run efficiently and reliably in production.

RESPONSIBILITIES:

• Consult with data scientists on training machine learning models
• Support improvements and additions to the ML infrastructure, including getting your hands dirty with data engineering and DevOps engineering
• Design systems to meet throughput and latency requirements
• Implement NFRs (Non-Functional Requirements) to ensure a high degree of system reliability

THE SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

• Prior experience with productionising ML systems is a must.
• Prior experience training machine learning models is highly desirable.
• Advanced knowledge of Python and familiarity with SQL.
• Good working knowledge of Terraform for Infrastructure as Code (IaC)
• A solid understanding and hands-on experience with real-time and event-driven systems such as Kafka, Kafkaconnect, Pub/Sub.
• Solid experience with Kubernetes, docker, deployment types (canary, blue-green etc.)
• Experience with setting up CI/CD systems using tools such as CircleCI, drone, Github actions, ArgoCD.
• Working experience with Big Data technologies such as Spark, Dataflow, and Flink.
• Experience with system design - keeping performance and efficiency in mind, whilst aware of trade-offs.
• Experience applying software engineering rigor to ML, including CI/CD/CT, unit-testing, automation etc.
• Hands-on experience with some MLOps tools such as KubeFlow, DVC, MLFlow.
• Experience with cloud providers, such as GCP, AWS, or Azure
• Prior experience or a strong interest in FinTech space

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WHAT WE DO

• We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one to cutting-edge financial analysis tools, we're on it!
• Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.
• Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.

CULTURE CODE

• We Embrace Curiosity - We continuously seek better ways to deliver value with a solutions-over-problems mindset.
• We win as One - We collaborate, build strong relationships and value diverse perspectives
• We’re Driven by Purpose - We are passionate and committed to delivering the best products and services for SMEs
• We Execute with Ambition - We set ambitious goals, embrace challenges, and deliver with focus and determination.

OVERALL PURPOSE

• As a DevOps Engineer, you will play a critical role in optimizing our software development and delivery processes by leveraging DevOps tools and services, and creating an excellent developer experience. You will work closely with cross-functional teams, including software developers, QA engineers, and IT operations, to streamline workflows and improve overall efficiency.
• Your expertise in Azure infrastructure, CI/CD pipelines, and automation will be instrumental in achieving our business goals and maintaining a stable and scalable development environment.

RESPONSIBILITIES

Developer Environment Management:

• Plan, Architect, deploy, and maintain infrastructure, ensuring high availability, scalability, and security.
• Implement resource management and optimization strategies to control costs and maximize efficiency.
• Work with our Infrastructure and Site Reliability team to ensure effective monitoring is in place and proactive resolution of issues.

CI/CD Pipeline Management:

• Design and implement efficient continuous integration and continuous deployment (CI/CD) pipelines for software projects.
• Collaborate with development teams to ensure seamless code integration, automated testing, and smooth deployment processes.
• Improve and optimize existing CI/CD workflows to enhance software delivery speed and reliability.
• Ensure repository maintenance, including review process and pipeline triggers.

Infrastructure Automation:

• Drive the automation of infrastructure provisioning, configuration, and management processes using Infrastructure as Code (IaC) techniques.
• Promote the adoption of configuration management tools to ensure consistency across environments.

Security and Compliance:

• Work closely with all teams to implement best practices for securing Azure resources and maintaining compliance with industry standards and regulations.
• Conduct regular security assessments and perform risk mitigation measures as necessary.

Collaboration and Communication:

• Collaborate with cross-functional teams, including Engineers, QA, Infrastructure and operations, to streamline workflows and foster a DevSecOps culture.
• Communicate effectively with stakeholders to provide updates on project status, challenges, and improvements.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Matric certificate or equivalent
• 2+ years of experience in Azure cloud architecture, implementation, and management
• Demonstrated expertise in building and managing CI/CD pipelines with Azure DevOps and GitHub actions.
• Good understanding of implementing security and code quality tools such as SonarQube
• Strong knowledge of Infrastructure as Code (IaC) concepts and hands-on experience with tools like Terraform
• Working knowledge of cloud application configurations.
• Proficient in scripting and automation using languages
• Experience with containerization technologies like Docker and orchestration platforms like Kubernetes
• Familiarity with Agile and DevOps methodologies
• Azure certifications, such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure DevOps Engineer Expert, are a plus

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OVERALL PURPOSE

• The Content & Copywriter is responsible for creating compelling, high-quality content that supports Lula's brand, marketing campaigns, customer acquisition, and organic growth objectives.
• This is a hands-on content production role focused on developing content across digital, brand, and commercial channels. The role works closely with both the Content & Organic Growth Manager and Creative Lead to bring campaigns, thought leadership, customer stories, and marketing initiatives to life through clear, engaging, and effective copy.
• The ideal candidate is a strong writer who can adapt their style across formats and audiences, balancing creativity with commercial impact.

RESPONSIBILITIES

Content Creation

• Write and develop high-quality content across a variety of mediums, including websites, landing pages, blogs, and email marketing campaigns.
• Produce impactful customer case studies, thought leadership pieces, and sales enablement materials, supporting internal communications as needed.

Campaign Copywriting

• Translate core campaign concepts into clear, compelling copy that resonates with target audiences across multiple marketing channels. This includes crafting engaging social media content, advertising copy, promotional materials, and impactful brand storytelling to ensure seamless campaign messaging execution.

Organic Content Production

• Drive organic acquisition objectives by producing and optimising SEO-focused content, as well as refreshing existing material for maximum impact.
• Develop educational, subject-matter-expert content and draft thought leadership pieces for senior executives.

Content Publishing & Maintenance

• Publish and maintain accurate, up-to-date digital content across various platforms, ensuring strict alignment with brand guidelines.
• Manage all ongoing content updates and actively support content audits and optimisation initiatives.

Research & Insights

• Conduct research, gather insights, and interview customers and internal subject matter experts to strengthen content quality and credibility.
• Stay well-informed on SME, fintech, and business trends relevant to Lula’s audience.

Website & CMS Management

• Publish and maintain content across Lula's website and content platforms, managing uploads, formatting, metadata, redirects, and updates.
• Ensure all published material adheres to SEO and brand best practices while supporting ongoing website optimisation initiatives.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• 2–5 years' experience in copywriting, content marketing, journalism, communications, or a related field.
• Strong writing and editing skills across multiple formats.
• Experience creating digital content for websites, email, social media, and marketing campaigns.
• Ability to simplify complex concepts into clear and engaging content.
• Strong attention to detail and proofreading ability.
• Ideally some experience in fintech, financial services, technology, or B2B marketing
• Familiarity with SEO content writing principles is advantageous
• Experience interviewing customers or subject matter experts is advantageous
• Experience using content management systems (CMS) is a bonus.

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• The Direct Marketing Manager is responsible for leading Lula's direct-to-customer marketing strategy across the full customer lifecycle. The role owns the performance of owned communication channels, including email, SMS, WhatsApp, push notifications and outbound communications, to drive customer acquisition, activation, engagement, conversion, retention and cross-sell.
• Working closely with Product, Sales, Credit, Data and Growth Marketing, the Direct Marketing Manager develops data-driven lifecycle strategies, builds scalable automated customer journeys and continuously optimises performance to maximise customer lifetime value and commercial outcomes.

Key Responsibilities

• Develop and execute Lula's direct marketing strategy across the customer lifecycle to drive acquisition, engagement, conversion, retention and revenue growth.
• Own and optimise customer journeys across email, SMS, WhatsApp, push notifications and other direct communication channels.
• Lead lifecycle marketing, automation, segmentation and personalisation initiatives to deliver relevant, high-performing customer experiences.
• Drive continuous performance improvement through data analysis, experimentation and conversion optimisation.
• Partner with Product, Sales, Credit, Data and Growth Marketing teams to deliver integrated customer growth strategies.
• Ensure best practice in data governance, compliance and platform management across all direct marketing activities.
• Monitor and report on channel performance, providing actionable insights and recommendations to stakeholders.
• Lead and develop the Direct Marketing team, fostering a culture of accountability, innovation and continuous improvement.

The Experience & Skills We’re Looking For

• 5+ years' experience in CRM, lifecycle, or direct marketing.
• Grade 12 essential; a tertiary qualification in Marketing, Economics, Finance, or Business is advantageous.
• Proven experience managing multi-channel customer communication programmes.
• Experience with customer segmentation, personalisation, and lifecycle strategy.
• Strong analytical capability with the ability to interpret data and make commercial recommendations.
• Experience leading cross-functional initiatives involving Product, Sales, and Data teams.
• Excellent stakeholder management and communication skills.
• Knowledge of experimentation frameworks and conversion rate optimisation.

Tech Stack

• CRM & Automation: Iterable, Braze, Salesforce Marketing Cloud (or similar)
• Analytics & Data: GA4, Looker, SQL
• Communication & Messaging Channels: Email, SMS, WhatsApp, Push Notifications

Key Competencies

• Customer-centric thinking
• Commercial acumen
• Data-driven decision making
• Strategic planning
• Collaboration and influencing
• Leadership and coaching
• Innovation and continuous improvement
• Problem solving
• Results orientation
• Ownership and accountability

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OVERALL PURPOSE

• You’ll work alongside various business stakeholders to validate and document requirements for the engineering team to execute against, and collaborate closely with business operations to ensure successful delivery and business readiness for new features of our Credit Platform.
• The role works very closely with our Engineering team to manage our product backlog, remove blockers and adapt to ensure that we deliver a best-in-class product to our customers. Collaboration with our Delivery Teams will also be important to ensure the timely, reliable delivery of Lula products.
• You’ll be successful in the role if you are able to build strong working relationships with business stakeholders and inspire our Engineering team to deliver top-class solutions within well defined timelines.

Responsibilities will include:

• Evaluate business ideas by assessing business value and urgency.
• Develop business cases with business teams and senior product team members to determine commercial, operational and technical feasibility of ideas.
• Managing the product backlog, prioritizing in line with business objectives by determining and managing budget, scope and time constraints.
• Overseeing the development of our products by playing a key role in planning.
• Stakeholder management - you are the link between stakeholders and our Engineering team, ensuring buy-in and the delivery of clear instructions and deliverables for our Developers.
• Adopting a mindset of product iteration, responsible for evaluating progress at each stage of the development process.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Bachelor degree in a relevant field or equivalent
• Product owner certification an added bonus
• 5+ years experience as a Product Owner, ideally with credit experience
• Experience with platform/backend projects.
• Managing and building out a backlog with a focus on iterative and continuous delivery
• Hands-on experience working with Engineering teams in an Agile environment
• Experience building products iteratively by applying lean principles and focusing on MVPs
• Understanding of agile development process
• Technical acumen and genuine passion for technology
• Understanding of core concepts related to UI/UX design

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OVERALL PURPOSE

• We are seeking a highly motivated Senior Product Owner with financial services expertise to act as the primary product bridge for our external commercial partners and affiliates.
• In this role, you will lead the end-to-end delivery of co-branded and embedded funding journeys, taking direct ownership of how our digital products drive value for commercial partner portfolios.
• You will work side-by-side with our Business Development and External Commercial Partnership teams to translate partner requirements into high-impact product roadmaps, ensuring our platform serves as a powerful revenue enabler for both our partners and SME clients.

RESPONSIBILITIES

Value Delivery:

• Driving the delivery of Lula’s roadmap
• Creating clear and actionable feature specifications by gathering requirements, defining functionality, and setting goals in line with Lula’s product requirements definition standards.
• Collaborating with Lula’s Tech teams (Architecture, Engineering, Design, etc.) to iteratively and quickly deliver product functionality that accomplishes our goals
• Ensuring the reliability and quality of product releases meet our standards and our customer expectations.

Customer Insights:

• Gaining a deep understanding of our customer’s needs and what progress looks like for them
• Analysing and using data and product analytics to generate actionable insights and turning these into measurable and impactful business outcomes
• Gathering and using customer feedback to understand how users engage with our products to drive meaningful outcomes for the business
• Working with UX and UI designers to build end-to-end journeys that ensure we’re generating value for our customers

Collaboration & Alignment:

• Aligning our bigger picture and strategy to daily work and deliverables
• Driving business impact by mapping product functionality and commitments to the strategic objectives of our channels and the business
• Defining a clear backlog of highly prioritised features and initiatives that deliver against our business vision
• Collaborating and building excellent relationships
• Proactively working with stakeholders to factor their requirements into product decisions
• Influencing peers with the goal of enabling them to successfully deliver on their product areas, to continuously grow their product craft and deliver meaningful business outcomes
• Influencing and persuading Lula’s senior managers and executives to help achieve goals, remove blockers and deliver meaningful business outcomes

Commercial Partner Management:

• Work closely with our Business Development team to grow our partnerships and affiliates, including onboarding new partners/affiliates and growing our existing partners/affiliates
• Manage relationships with commercial partners alongside our BD team
• Work with commercial partners to scope and prioritise technical solutions

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Bachelor degree in a relevant field or equivalent
• 5 years of working experience as a Product Owner
• 1-2 years experience as a Senior Product Owner
• Experience managing relationships with external commercial partners
• Product owner certification is an added bonus
• Experience with prototyping, testing, and validating product hypotheses
• Managing and building out a backlog with a focus on iterative and continuous delivery
• Experience building products iteratively by applying lean principles and focusing on MVPs
• Hands-on experience working with Engineering teams in an Agile environment with an understanding of agile development process (Scrum in particular)
• Excellent communication and collaboration skills
• Technical acumen and genuine passion for technology
• Understanding of core concepts related to UI/UX design
• Experience with product management tools such as JIRA, Confluence, Mixpanel, Segment, etc. a plus

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ROLE PURPOSE

• We are building a small, focused innovation pod inside a fintech scale-up. The pod's job is to turn high-value ideas into production-ready capabilities quickly, then hand them to the teams who run them.
• That only works if the path to production is solid. This role owns it: the pipelines, the environments, the deployment safety, and the observability to know something is wrong before the business does.
• You will have senior platform and data engineering support around you, a pod lead, a senior colleague covering the platform and data seat, and a dedicated Data Engineering function to work with directly.
• This is an early position with real influence over how the pod's operational foundations are built. You will shape the implementation; the pod's direction is set collaboratively with the lead.
• If you like being the person who makes fast delivery safe, rather than the person who slows it down to achieve the same thing then this is the role for you.

KEY RESPONSIBILITIES

• Design and maintain CI/CD pipelines for rapid, safe deployment
• Own the infrastructure layer on Azure: environments, configuration, secrets, networking
• Manage containerised workloads using Docker and Azure managed services
• Set up and maintain observability — logging, metrics, alerting — and use it to diagnose real production issues
• Execute database and schema migrations safely, with rollback paths that actually work
• Work alongside our Data Engineering function on the data platform the pod builds against
• Document what you build so production teams can inherit it

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• 3-5 years of experience in a similar role
• Production experience owning CI/CD pipelines end-to-end
• Hands-on with Docker and Azure managed services
• Practical observability skills; diagnosing live issues, not just standing up dashboards
• Experience running database or schema migrations in production, including when they go wrong
• Comfortable in a small team without a large platform function behind you

Advantageous:

• Infrastructure as Code: Terraform, Pulumi or Bicep
• Fintech or other regulated-environment experience
• Exposure to modern data tooling such as dbt or Snowflake
• Interest in agentic or AI-assisted development workflows
• A habit of documenting decisions: ADRs, runbooks, incident write-ups

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• Lula is seeking a high-performance Relationship Manager to drive B2B growth by facilitating access to capital for SMEs. The primary objective is to manage the end-to-end sales process for funding facilities between R10k and R500k.
• This role requires a specialist who can convert high-volume applications while strategically monitoring portfolio performance to facilitate increased capital exposure for growing businesses.

Key Responsibilities:

• High-Volume Conversion: Efficiently process and respond to business funding applications to meet and exceed monthly disbursement targets.
• Technical Application Analysis: Accurately interpret business bank data and financial metrics to determine which applications meet the criteria for Credit Risk assessment.
• Exposure Scaling: Proactively identify existing clients within the R10k–R500k bracket who qualify for higher credit limits or increased capital exposure based on their repayment history and financial performance.
• Information Disclosure: Provide clear and accurate information regarding Lula’s funding products, pricing, and terms, ensuring clients are fully informed to make their own business decisions.
• Retention Management: Maintain a dedicated portfolio of repeat funding clients, fostering long-term trust through consistent service excellence and timely communication.
• Pipeline Accuracy: Maintain a rigorous, data-led sales pipeline, providing leadership with factual reporting on status, forecasts, and conversion rates.

THE COMPETENCIES WE’RE AFTER

• Skilled in addressing client queries regarding facility terms, interest rates, and fees through factual product knowledge and value-proposition alignment.
• Proven ability to drive the sales process from initial inquiry to final disbursement, ensuring favorable outcomes for both the client and Lula.
• Ability to leverage CRM data and financial trends to identify opportunities for capital expansion within the existing client base.
• Deep understanding of the mechanics of all funding products to provide comprehensive product information.
• Maintaining high activity levels and precision within a fast-paced, high-pressure fintech environment.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Grade 12 is required; a Degree or Diploma in Finance, Business, or Accounting is highly desirable.
• Minimum 2–3 years of proven sales experience with a track record of meeting or exceeding targets.
• Technical Proficiency & Adaptability: Strong technical aptitude with a proven ability to leverage AI tools and seamlessly adapt to emerging technologies and modern sales trends.
• Experience working with CRM platforms (Zendesk or similar) and Excel proficiency for data tracking is advantageous.
• Commitment to upholding internal standards and legislative requirements, ensuring all interactions remain within the non-advisory framework.

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OVERALL PURPOSE

• We are building a small innovation pod that converts high-value ideas into production-ready capabilities fast. You will be the person who makes those capabilities believable, through interfaces that feel polished, trustworthy, and real from day one.
• You will own the full frontend surface, working from intent rather than detailed specs, and make independent judgement calls about when something is ready to put in front of stakeholders. There is no senior colleague to escalate to — this is your domain.
• The trade-off is real autonomy, a small high-trust team, and the opportunity to work at the frontier of AI-native development where your output velocity will be unlike anything in a conventional engineering environment. In exchange, you gain genuine autonomy, a position on a small, high-trust team, and a unique chance to pioneer AI-native development.
• Your output velocity in this environment will far surpass what is possible in conventional engineering roles.

KEY RESPONSIBILITIES:

• Rapidly build and iterate on interfaces that surface backend capabilities
• Produce production-credible demos — polished enough to build trust, honest enough to be real
• Maintain a shared design system and reusable UI primitives for the pod
• Implement interaction quality: loading states, error handling, feedback loops
• Integrate directly with APIs built by the backend lead
• Use AI tooling (Cursor, v0, or equivalent) as a core part of your workflow
• Contribute to decisions about when a demo is ready for stakeholder exposure

THE EXPERIENCE WE’RE LOOKING FOR

• Senior-level frontend engineering judgment — able to own a full UI surface independently
• Production experience with a modern component framework (React preferred)
• Demonstrated ability to produce polished, production-credible UIs quickly
• Active use of AI-assisted development tooling
• Comfortable working from intent rather than detailed specifications
• Clear instinct for when polish matters and when it does not

Advantageous:

• Experience building internal tools, dashboards, or workflow UIs
• Has worked in a small team or startup environment
• Familiarity with design systems or component library maintenance
• Experience in fintech or regulated industries

OUR TECH STACK

• Azure
• Snowflake
• DBT
• Python
• SQL
• Hex
• GitHub

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• We’re seeking a highly motivated and experienced HubSpot Operations Specialist to join our growing team as the primary architect and gatekeeper of our CRM ecosystem.
• In this role, you will take full ownership of database health, user governance, and complex process automations while ensuring seamless, bi-directional integrations across our core tech stack, including Zendesk, Snowflake, and Apollo.
• Working directly with our CRM + Centre Of Excellence Lead and collaboratively with cross-functional teams like Sales, Marketing, Customer Success, and Data Engineering, you will eliminate operational friction, optimise tool ROI, and build a high-performance CRM backbone that translates raw data into powerful business insights to help our commercial teams thrive.

RESPONSIBILITIES

Platform Architecture & Data Governance

• Strategy Execution & Maintenance: Operationally execute the overarching CRM strategy as crafted by the CRM Lead, while simultaneously managing day-to-day platform administration, system maintenance, and database health.
• System Ownership: Act as the primary administrator and architect of our HubSpot CRM, ensuring optimal database health, duplication control, and clean data hygiene.
• User Management: Oversee onboarding, offboarding, permission sets, and security profiles for 120+ cross-functional users in conjunction with our TechOps team.
• Process Automation: Design, test, and deploy complex workflows, custom objects, and advanced pipeline automations to drive operational efficiency.

Tech Stack Integration & Optimization

• Integration Management: Maintain, monitor, and optimize deep bi-directional syncs between HubSpot and our core stack:
• Zendesk Support: Ensuring seamless handoffs between Sales, Customer Success, and Support teams.
• Snowflake: Collaborating with Data Engineering to pipeline CRM data cleanly into our data warehouse for advanced BI reporting.
• Twilio & Apollo: Optimizing outbound/inbound communication workflows and data-enrichment pathways.
• Convertflow: Ensuring marketing conversion funnels map accurately to contact properties and lifecycles.
• Troubleshooting: Serve as the first line of defense for integration errors, resolving API or webhook sync failures before they impact the front lines.

Insights & Financial Acumen

• Build and maintain advanced dashboards tracking key performance metrics, pipeline velocity, and conversion rates.
• Analyse usage patterns of connected tools (like Apollo and Twilio) to help leadership manage licensing costs and maximize our Return on Investment (ROI).

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• 1–3 years of dedicated HubSpot Administration experience in a high-growth B2B or SaaS environment (supporting 100+ users preferred).
• HubSpot Administrator and HubSpot Sales Software certifications.
• Proven track record of managing native and custom integrations, specifically with Zendesk and Snowflake (or similar data warehouses).
• Comfortable with mapping complex data schemas.
• Strong understanding of relational databases and data flow logic.
• Basic SQL knowledge is a major plus.
• Ability to translate complex technical bottlenecks into business impact statements for leadership, and clear instructional guides for end-users.
• Experience in a FinTech or fast-scaling startup environment and/or in distributed teams is a plus.