Job Vacancies at Multichoice

Purpose of the Position:

• To ensure that the content processing department delivers high quality standard content to linear playout, VOD catalogues and Showmax that are 100% full and up to date all times
• To ensure that content receipted by the facility is done so timeously
• To ensure that workflows are defined across the broadcast value chain and ready for use as input across the spectrum of video services offered by MultiChoice
• To lead content processing (Linear, Explora Catchup, OTT and Showmax) projects and ensure effective and efficient daily operations

Key Performance Objectives

Tasks

• Operational Delivery and Process Implementation
• Continuously ensure operational improvements, working with the Senior Manager, Content Processing and other critical stakeholders to ensure successful and timeous delivery relating to all customer requirements and deadlines  
• Identify trends in the Content Processing environment and effectively communicate to relevant stakeholders
• Put measures in place to ensure that all content is processed on arrival without delay
• Stringently ensure content security
• Regularly engage and consult with system engineers in order to continuously improve operational processes and technical infrastructure
• Proactively communicate and respond to any potential delays in the content operations processes
• Manage any new developments impacting the performance of local and international content processing operations
• Manage accurate preparation of content and resolving ongoing matters
• Responsible to forecast and budget for departmental projects
• Manage departmental expenditure and ensure 10% saving for every financial term

Documentation and Quality Control 

• Draft and maintain operations documentation related to sub-department operations  
• Provide and Manage pre-quality checks of content
• Achieve an ongoing reduction of errors and resolve any reported errors
• Uphold the required content delivery standards.
• Ensure compliance with SLA’s, OLA’s and Studio Rights Grids
• Improve ways of working to ensure that teems meet relevant SLA’s and OLA’s by improving the ways of working.
• Ensure targets are met with regard to project implementation, review and improvement
• Embed company policies, procedures and processes that affect service delivery

Stakeholder Management

• Ensure effective ingest capacity management, analysis, planning and infrastructure expansion in relation to current and future stakeholder content requirements
• Manage stakeholders to ensure effective delivery of the business unit’s objectives
• Manage streamlining processes between Content Operations, On-Air and Traffic teams
• Monitor product category by ensuring overall service delivery is at an operational level agreed upon
• Ensure that incidents are managed in collaboration with first Line operational support, Engineering, Connected Video and Irdeto, within priority and severity times to resolve standards or agreements
• Effectively coordinate team to resolve customer queries
• Ensure that all stakeholders (Internal & external) are fully informed of problems or incidents affecting the value chain and ultimately the effective delivery of quality service
• Client/stakeholder engagement to ensure that current and future needs are met
• Manage risks for the team’s portfolio of services offered
• Provide input into the establishment, maintenance and management of SLA’s and OLA’s with supported business units

Qualifications

• Degree in Computer Systems/Information Technology/Electronics
• Equivalent Degree/NQF Level 7 qualification in management

Experience

• A minimum of 5-8 years’ experience in broadcasting or similar position
• A minimum of 2 years’ experience in management
• An understanding of broadcasting workflows and systems such as Synergy, CDN, CMS, Elemental, Ardome, VizOne, Vantage, VizConnect, Share Point and Media Manager, would be an advantage
• Strong skills in a technical and operational project environment and demonstrable attention to detail.
• Good technical knowledge of associated technologies and processes

Technical Competencies

• Content Processing delivery value chain
• Content Processing infrastructure
• Quality Management
• Risk Management
• Escalations management
• Resource planning and workload distribution
• Incident and Problem Management
• Professional interaction with Clients and Customers

Behavioral Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking

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Purpose of the Position

• To implement and provide guidance on all the VOD technical requirements and maintenance.  

Key Performance Objectives

Tasks

Operational Deliver

• Provide input in the creative design and implementation of new technology and system changes
• Provide solutions to minimize/negate impact of technical problems impacting the delivery of content within the VOD value chain.
• Ensure Implementation and support of new VOD technologies
• Provide input into the investigation of VOD technology equipment functionality, capacity and capabilities for future growth.
• Manage a workflow disaster recovery process.
• Assess operational risks and anticipate future customer needs.
• Provide technical support in an environment that functions 24/7
• Provide input or advice on systems maintenance and setup.
• Provide input into systems maintenance budget.
• Monitor the VOD automation system and report on problems and attempt possible short term fixes
• Manage software updates and installations
• Provide weekly statistics as well as incident reports to Head of VOD Operations

Stakeholder Management and Benchmarking

• Pick up trends in the environment and effectively communicate trends to relevant stakeholders,
• Provide feedback on deliverables through appropriate communication channels and technical report writing
• Stay abreast of latest technology that has the potential to impact the VOD and linear broadcast environments.

Qualifications

A Diploma in IT or Electrical Engineering or equivalent technical qualification.

Experience

• A minimum of 3 - 5 years working experience supporting and maintaining a technical VOD environment
• Proven track record of fault finding and troubleshooting in a complex technical environment
• Experience in Linear Broadcast and/or VOD delivery value chain
• Understanding of the VOD value chain and systems knowledge relating to file based workflows
• Understanding of audio, video file based workflows and knowledge of encoding technologies
• Understanding of SD, HD and UHD technology
• Administration of Linux servers (minimum 3 years)
• Network and storage administration, configuration and fault diagnostic knowledge
• Experience with virtualization technologies
• Experience in creating high availability systems
• Experience with micro-services and container orchestration
• Scripting knowledge in BASH or Phyton (advantageous)
• Understanding and implementation of Cloud technologies (advantageous)

Technical Competencies

• VOD infrastructure and processing knowledge
• Linux Administration (RHCSA qualification preferred)
• CCNA or similar networking qualification preferred
• Storage Technologies NAS or SAN experience

Behavioral Competencies

• Teamwork
• Accountability
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking
• Ability to work independently in a complex technical environment
• Stakeholder management

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Purpose of the Position:

• To plan, direct, or coordinate activities of an organization to ensure compliance with ethical or regulatory standards.

Key Performance Objectives

Tasks

Process

• Analysis of BTD management practices
• Gap analysis on existing processes
• Design and Improve processes
• Documenting of processes and work flows
• Development of clear and detailed process maps
   

Risk Management

• Facilitated monthly GRC meetings
• Risk articulation and reporting
• Maintenance of the risk register - Actions and controls added to each risk
• Risk tracking and monitoring (including following up on actions)
• Facilitated annual review workshops for technical limitations
• Record all identified tech limitations & SPOF - publish for BTD and continuously update the lists.
• Process improvement
• Record and distribute Progress Reports
• Risk Mitigation
• Reporting of risk to group risk / Naspers

Governance

• Updated governance documents (policies, procedures and standards)
• Process improvement
• Maintenance of policy register
• Awareness initiatives of existing policies
• Creation of new policies in line with best practice

Compliance

• Internal Assessments - COBIT management self-assessments (4 per year)
• External Audits - Mitigating audit findings & ensure minimum high-risk findings
• BTD Awareness campaigns

Security response Plans

• Ensure alignment with Group Info sec strategy
• ISMS implementation / co-ordination
• Platform Stability and network availability

Redundancy assessments

• DR and BCP initiatives
• Maintenance of documents
   

Project Support and Ad HOC

• Project driven governance improvements
• Support on group wide initiatives

Qualifications

• Minimum CRISK
• Bcom degree in Risk Management
• Post Graduate Governance, Risk and Compliance Management would be advantageous

Experience

• Minimum 3 - 5 years’ experience in Risk management, governance and compliance.
• Minimum 2 years’ experience in process design and analysis
• Minimum 1 years’ experience in Technology Risk management
• Previous governance and policy development experience would be advantageous.
• Process and Control Compliance Monitoring and Reporting
• Governance in large enterprises System Development Life Cycle and Project Management CoBiT and ITIL control Frameworks Risk Management and control in IT environment IT Audit
   

Technical Competencies

• Risk Management
• Compliance/ Governance
• Project Management

Behavioral Competencies 

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking

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Purpose of the Position:

To assist to develop and implement security incident monitoring and forensics management, forensics across Video Entertainment. To take a proactive approach to managing system risks and creating mitigation plans to deter future risks

Key Performance Objectives

Tasks

Incident Management

• Assist the management team in drafting a strategic direction for the function while ensuring that this direction is aligned with that of the CISO.
• Expand and mature existing incident response processes and activities
• Development and maturity of Detection capabilities by leveraging off of the SIEM, Network Behaviour Anomaly Detection and Endpoint Detection
• Plan, design and implement an overall security management process for the function.

The process includes: detection, triage, analysis, containment, recovery and reporting

• Innovate solutions by Investigating and implementing AI solutions to have better capability within the function.
• Mature the network access control initiatives as deemed necessary by management.
• Act as the lead for security incidents and breaches as per the defined processes.
• Improve ability to minimise and prevent further incidents by accurate documentation and post analysis of all system incidents. Forensics and Breach Management
• Assist by leading the incident response process and execution including unauthorized access, security policy violations and Data Loss Incidents
• Manage and execute processes responsible for the advanced analysis of security threat intelligence (malicious code, hackers and zero-day exploits, etc.) in order to proactively prepare for security events. Develop communication channels with the business units to ensure solid incident response and risk assessment processes
• Ensure continuous testing of all breach management processes
• Conduct red and blue team exercises as directed by management

People Management

• Manage specialists and external Consultants team to ensure effective delivery of business unit objectives.
• Assist the manager to ensure a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Motivate team members and ensure that their efforts are recognised
• Coach and mentor junior practitioners within the defensive systems field in principles and processes

Qualifications

• Degree (NQF 7) in Security/Information Technology/ OR equivalent
• Certification required – CISSP and CISM
   

Experience

• Minimum of 8 - 10 years of experience in an Information Security environment with specific focus on working with security incident and event management
• Forensics and breach management experience is critical
• A proven track record of experience in the IT and Information Security Industry is critical.
• Understanding the influence of service support services on successful service delivery is critical.
• Proven knowledge and experience in the Technology Operations Environment will be an advantage.
• Project Management experience is an advantage.

Technical Competencies

• Security Incident Monitoring and Response Strategy
• Incident Management
• Problem Solving and Analysis
• Business Acumen
• Stakeholder Influence
• Project Management
   

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching