Job Vacancies at Nedbank

Job Purpose

• To provide actuarial support and business solutions to internal and external stakeholders of Nedbank Insurance, in line with Nedbank's Client Value Proposition

Job Responsibilities

• Develop and deliver the Life Product Roadmap. Execution against well-defined plans. On time, to high quality, proactively and collaboratively.
• Manage the end-to-end product lifecycle. Managing product priorities and capacity to ensure optimal business outcomes. 
• Product reporting: Monthly KPI / KRI reporting with high quality commentary and deeper dive into drivers of results. Regular product reporting bringing together performance and product actions. High quality, insightful Management Committee reporting that drives management actions and decision making.
• Board Committee reporting as per calendars and addressing matters arising
• Product reviews: deliver regular program of product reviews to assess performance, product competitiveness and product appropriateness for the target market. Identify product improvements / enhancement and determine products’ strategic direction.
• Monitor and manage product remediation activities.
• Act as a product SME and business partner to other areas of the business to collaboratively resolve issues and develop and implement business solutions.
• Strong focus on product risk and governance ensuring compliance with Nedbank’s frameworks and policies.
• Support the achievement of the business strategy, objectives and values.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Manage performance of direct reports and hold them accountable for performance.
• Identify relevant development needs and develop and implement plans to address these.
• Maintain a high performing team by agreeing clear goals and measures, regularly discussing and assessing performing and identifying development areas. 
• Effectively manage a team hybrid working model with a clear in office rhythm and effective work cadence.
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• FASSA

Preferred Certifications

• FASSA

Minimum Experience Level

• 8 years+ in Actuarial Field focusing on Life Products / Client Solutions

Technical / Professional Knowledge

• Business writing skills
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Data analysis
• Relevant software and systems knowledge
• Banking knowledge
• Insurance

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Quality Orientation
• Technology Savvy
• Communication
• Continuous Improvement
• Monitoring Information

go to method of application »

Job Purpose

• To profitably manage the business portfolio; Network and build individual and business relationships in the micro market and community; and manage staff to deliver outstanding client service. 

Job Responsibilities

Nedbank Goals:

• Achieve sales growth targets.
• Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
• Drive client acquisition and increase digital market activity across the community.
• Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
• Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.

Client Engagement:

• Analyse client profiles to understand their needs and to identify leads for cross-selling or client retention/growth.
• Ensure client teams are prepared for client engagements to improve client experience and acquire/retain clients.
• Analyse client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals.
• Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements.
• Educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity.
• Ensure compliment and complaint management.

Risk and Ops:

• Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
• Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training.
• Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
• Embrace workforce and queue management to ensure optimal store efficiency.
• Manage the security aspects of day to day risks.
• Ensure adherence to process mandates limits.
• Ensure all equipment is maintained.

Lead:

• Participate in the preparation of business performance reports to engage management on a regular basis.
• Translate business goals into team and personal goals based on team roles and responsibilities.
• Work with the support and management teams to remove identified hurdles preventing team and community to achieve predefined goals and develop a client-first mindset.
• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
• Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.Ensure and lead consequence management, discipline and effective employee relations.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• National Diploma in Finance or Business Management

Preferred Certifications

• Regulatory KI Exam (RE1)

Minimum Experience Level

• 3 - 6 years experience in a client facing retail sales environment and 2 years experience in people management

Technical / Professional Knowledge

• Customer service principles
• Consumer behaviour
• Sales Strategies
• Competitor analysis
• Coaching principles
• Nedbank policies and procedures
• operational procedures
• Change management
• Workforce planning

Behavioural Competencies

• Creating a Service Reputation
• Business Acumen
• Building Customer Relationships
• Creating Demand Through Insight
• Delegation and Empowerment
• Motivating the Sales Team
• Guiding Sales Opportunities

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Job Responsibilities

• Continue People Specification

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

go to method of application »

Job Purpose

• The Data Wizard will serve as the technical engine behind Nedbank’s newest innovation unit, Ned Defi.
• This role combines strong SQL engineering capabilities with advanced data pipeline development skills to transform massive, complex datasets—particularly blockchain, Web3, and crypto‑related data—into reliable, accessible and meaningful information for decision‑making, regulatory reporting, and strategic insights.
• As Ned Defi builds the future of blockchain‑enabled banking, the Data Wizard will create the data foundations that make high-volume crypto data (e.g., Bitcoin and Ethereum datasets with >24 billion rows) usable, trusted and analytics‑ready across the business.

Job Responsibilities

Data Engineering & Pipeline Management

• Design, develop and maintain scalable, reliable data pipelines for ingestion, real-time streaming, transformation and delivery.
• Engineer data flows that support both structured and unstructured datasets, including blockchain event streams, API feeds and Big Data sources like Kafka.
• Build and maintain SSIS packages, SQL stored procedures and high‑performance transformations.
• Optimise existing SQL scripts, structures and processes for speed, stability, and minimal latency.
• Rapidly identify breakages, troubleshoot issues, and implement corrective actions to ensure uninterrupted data flow.

Building Data Structures for a New Business

• Create data models, tables, platforms and integration points required to support Ned Defi as a newly established business unit, ensuring alignment with Nedbank’s data governance
• standards.
• Set up data environments in partnership with Infrastructure, Group Technology (GT) and vendors to ensure correct landing zones, processing pathways and system accessibility.
• Ensure Chinese-wall compliance and proper data segregation between Nedbank and Ned Defi environments.

Data Preparation, Analysis & Insights

• Convert raw blockchain and crypto transaction data into clean, structured, readable datasets suitable for analytics, reporting and operational decision-making.
• Develop insights that support AML, Risk, Compliance, Conduct and Transaction Monitoring teams.
• Support daily reconciliations, settlements to vendors, audit requirements and regulatory reporting using reliable and validated data.
• Automate recurring operational processes and identify opportunities for pipeline enhancement.

Collaboration & Stakeholder Engagement

• Engage with internal teams (GT, CIA, Product, Risk, Web Development, Infrastructure) to align development strategies and ensure smooth integration of data solutions.
• Liaise with vendors and external partners for data ingestion, tooling and solution design.
• Participate in requirements discussions, validate specifications and deliver fit‑for‑purpose data solutions within agreed timelines.
• Understand front-end systems, operational workflows and product platforms to ensure data engineering supports business processes end‑to‑end.

Governance, Security & Quality

• Ensure adherence to data governance standards, metadata requirements, lineage rules and Nedbank architectural guidelines.
• Partner with Information Security, CISO and Data Governance teams to ensure secure handling of sensitive information.
• Ensure data delivered for reporting, AI/ML enablement, auditing, and operational consumption is complete, accurate and reliable.

Visualisation & Output

• Create insights using Tableau, Power BI or similar tools for consumption by leadership and operational stakeholders.
• Build clear dashboards, reports and data stories that simplify complex datasets into actionable outputs.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BSc, BEng

Preferred Certifications

•  DEVOPS or Data engineering certification

Minimum Experience Level

• A highly skilled SQL engineer with strong experience in writing, reading and optimising complex SQL scripts (some Nedbank stored procedures exceed 2,000 lines).
• 3+ years experience in data engineering, including SSIS, stored procedures, ETL, and working with large datasets.
• Comfortable with Big Data technologies such as Hadoop, Postgres, Kafka, or other large-scale processing environments.
• Curious and adaptable, able to research tools and propose fit-for-purpose technologies that align with Group Technology guidelines.
• Able to work independently, quickly understand existing environments, and deliver quick turnaround times under pressure.
• Strong in problem-solving, optimisation and automation, able to replace reliance on existing web developers performing SQL work.

Technical / Professional Knowledge

• Cloud Data Engineering (Azure , AWS, Google)
• Data Warehousing
• Databases (PostgreSQL, MS SQL, IBM DB2)
• Data Analysis and Data Modelling
• Data Pipelines and ETL tools (Ab Initio, ADB, ADF, SAS ETL)
• Agile Delivery