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  • Posted: Nov 5, 2021
    Deadline: Not specified
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    OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
    Read more about this company

     

    Client Care Inbound Advisor

    Job Description

    Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance. Required to upsell on existing policies.

    Qualifications

    • Minimum Matric qualification or equivalent qualification

    • FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. 

    Additional Information

    Required Competencies & Personal Attributes:

    • Extensive Sales and Customer service experience is essential

    • Previous call centre experience - preferably in a client centric or sales environment

    • Previous experience in the insurance industry would be advantageous

    • Responsible to up-sell existing policies 

    • An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

    • Preferably a candidate with experience in short term insurance.

    • Preferably a candidate that has worked in a role where their salary was based on a commission structure.

    Attributes:

    • Client service oriented

    • Attention to detail/Quality oriented

    • Deadline and results oriented/Work standards

    • Initiative

    • Enthusiastic and passionate about the job and the company

    • Effective at planning and organisation/Work management

    • Teamwork/Collaboration

    • Judgment/Problem solving

    • Adaptability

    • Integrity

    • Tolerance for stress

    • Ambitious 

    • highly motivated

    • Driven

    • Customer Service enthusiasts

    • Work independently when required

    Skills: 

    • Selling skills

    • Interpersonal and communication skills

    • Negotiations

    • Keyboard skills

    In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

    go to method of application »

    Sales Dealership Advisor

    Job Description

    You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.

    Qualifications

    • Matric

    • Candidates must have completed FAIS Regulatory Exams (RE or full qualification depending on previous advice giving roles)

    Additional Information

    Required Competencies & Personal Attributes:

    • Previous Call Centre experience

    • Computer literate

    • Relevant tertiary or Call centre qualification will be advantageous

    • Experience in short term insurance industry will be advantageous

    • Selling Skills

    • Negotiating skills

    • Problem solving

    • Thrives in a demanding, quick turnaround environment Sales oriented

    • Attention to detail/Quality orientated

    • Deadline and results oriented

    • Initiative and tenacity.

    • Enthusiastic and passionate about the job and the organisation

    • Effective at planning and organising work

    • Team player

    • Adaptability

    • Integrity

    • Stress Tolerant

    • Interpersonal and communication skills

    Responsibilities:

    • Convert lead/quotes to sales in terms of the minimum quantity and quality targets

    • Communicating with our Dealership account managers

    • Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.

    • You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.

    •  Maintain in-depth product knowledge in order to supply customers with the best, accurate information

    • Utilize persuasion techniques when necessary to close sales

    • Handle customer phone calls and emails in a polite, professional, and prompt manner

    • Work towards achieving individual and team objectives and be accountable for sales results

    • Perform as a team-player, participate in activities contributing to the overall objectives of the organisation

    Experience:

    Previous Call Centre experience in Telesales. Experience in short term insurance industry is preferred.

    In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

    go to method of application »

    OUTbound Referral Advisor

    Job Description

    You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.

    Qualifications

    • Matric

    • Candidates must have completed FAIS Regulatory Exams (RE or full qualification depending on previous advice giving roles)

    Additional Information

    Required Competencies & Personal Attributes:

    • Previous Call Centre experience

    • Computer literate

    • Relevant tertiary or Call centre qualification will be advantageous

    • Experience in short term insurance industry will be advantageous

    • Selling Skills

    • Negotiating skills

    • Problem solving

    • Thrives in a demanding, quick turnaround environment Sales oriented

    • Attention to detail/Quality orientated

    • Deadline and results oriented

    • Initiative and tenacity.

    • Enthusiastic and passionate about the job and the organisation

    • Effective at planning and organising work

    • Team player

    • Adaptability

    • Integrity

    • Stress Tolerant

    • Interpersonal and communication skills

    Responsibilities:

    • Convert OUTbound lead/quotes to sales in terms of the minimum quantity and quality targets

    • Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.

    • You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.

    •  Maintain in-depth product knowledge in order to supply customers with the best, accurate information

    • Utilize persuasion techniques when necessary to close sales

    • Handle customer phone calls and emails in a polite, professional, and prompt manner

    • Work towards achieving individual and team objectives and be accountable for sales results

    • Perform as a team-player, participate in activities contributing to the overall objectives of the organisation

    In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

    Method of Application

    Use the link(s) below to apply on company website.

     

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