Job Description
- Responsible for the end-to-end management, tracking, and preparation of specialized orthopaedic surgical instruments and implants.
- Ensure that the correct, sterile equipment is delivered to operating theatres on time for specific surgeries, such as spine, hip, or knee procedures.
Core Responsibilities and Duties
- Loan Set Coordination & Scheduling: Liaise with sales representatives, and hospital theatre teams to schedule inbound and outbound loan kits based on surgical needs.
- Inventory Tracking & Stock Management: Manage the movement of loan sets and consignment implants (including demo kits) between sales representatives and hospitals. This involves maintaining stock records, tracking deliveries, and coordinating returns. Participate in Annual/Cyclic stock taking counts.
- Documentation and Accuracy: Verify that all instruments in a set match the checklist before dispatch. Ensure that all documentation is accurate, including packing lists, tray lists, and sterile records.
- Sterile Services Liaison (CSSD): Prepare instrument sets for decontamination (cleaning and checking), and ensure instruments are processed in accordance with infection control standards.
- Logistics & Delivery: Coordinate customer bookings, courier bookings, track deliveries and deliver to the hospital CSSD or operating rooms, and manage the collection of sets post-surgery.
- Case Planning & Reporting: Participate in case planning by ensuring necessary sets are on site and alerting the orthopaedic team to potential stock shortages.
- Quality Control & Compliance: Perform functional checks on instruments (e.g., checking that drill bits are sharp, mechanics are working, and instruments are clean). Adhere to safety, health, and infection control standards.
- Administrative Tasks: Manage administrative duties, including vehicle inspection records for company and couriers’ vehicles, recording daily activities, and answering phone inquiries.
- Availability: The position requires 24/7 availability and communication when on duty due to the requirements and demands of the orthopaedic trauma market.
Requirements
Key Requirements for the Role
- Minimum of 5 years’ experience in medical devices, theatre loan sets, or inventory management.
- Proficiency in computer systems (MS Excel, Word, Outlook).
- Experience on Pastel System or similar
- Strong attention to detail.
- Ability to work neatly.
- Strong planning, prioritisation, time management and problem-solving skills with the ability to meet tight deadlines.
- Valid Driver’s License
Incidental Duties:
- The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.
Desirable
- Team/Shift Leader Experience
- Logistics Manager Experience
- Fleet management experience
Opportunity
- Reporting to Logistics Manager, you will bring your experience in Loan Services/Medical Devices, your eye for detail, and your time management skills to ensure high levels of service for our internal and external customers, supporting our Orthopaedic Loan sets.
- This role is ideal for someone who thrives in a fast-paced environment, enjoys hands-on work, and takes pride in accuracy, efficiency, and exceptional service.
Orthopaedic Loan Set Coordinator with potential to be:
- Senior Orthopaedic Loan Set Coordinator
- Team/Shift Leader
- Logistics Manager for the Company
Benefits
- Competitve salary
- Medical aid and pension fund contribution, fuel allowance, cellphone allowance
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Job Description
- Our clients is one of SA's leading outdoor advertising companies. We are looking to recruit an experienced Sales Representative with relevant industry experience and a go-to-network.
Responsibilities
Sales
- Monthly sales targets are achieved
- Repeat business generated because of being a trusted advisor
- Successful campaigns run to thorough planning and active participation
- Close contact with the clients maintained regarding campaign strategies
New business/ up-weighting
- Thorough client research conducted via the internet and other sources, secure meetings, do cold calling and obtain info about fiscal and strategies
- The workings and client strategies are uncovered
- Total media solutions offered to customers
Client relationship and services
- Agency sales results monitored to measure own success
- Included in briefs
- Attending events/ PR functions
- Face-time with clients
- Queries solved successfully and deadlines are met, 24-hour turnaround time maintained
- Proof of flighting photos of campaigns provided
- Promotional gifts are planned, correct clients identified and delivered by sales
Administration
- Accurate master documents are in place
- Contracts are properly executed
- Sales calendars are maintained
- Sales tracker with forecast and pipeline up to date
- Complete awareness of client payments through interdepartmental communication maintained
- Company server information is 100% up to date
Sales intelligence
- Industry intelligence maintained
- Competitor intelligence maintained
- Market is continuously scanned through other advertising media and information used to access client/secure deals
- Excellent product knowledge maintained
Requirements
Qualifications
- Grade 12 with sales or marketing training
Skills and experience
- Minimum of 2 years experience in outdoor advertising or advertising sales
- Proven sales record in the outdoor sales environment
- Good working knowledge of the MS Office suite
- Strong presentation skills
- Negotiation skills
- High level of communication skills
- Closing skills
- Financial literacy
- Written Business English skills
- Drivers license with own vehicle
Competencies and behaviours
- Good level of emotional intelligence
- Ability to do cold calling
- Ability to deal with rejection
- Self-motivated self-starter
- Self discipline
- Good networking
- Self confident
- Well groomed and presentable
- Strategic thinker
- Time management
Benefits
- Basic: R20 000
- Commission
- R250 cellphone allowance
- Reimbursive business travel
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Job Description
We are seeking a Client Relationship Officer to join our client's team.
- The Client Relationship Officer (CRO) first and foremost are responsible for the servicing of all our client's existing private clients that form part of the Wealth Team’s allocated client book.
- The CRO provides first class service to all clients and as such maintain and increase the Company’s market share in the areas of Funds Under Management. These individuals build a trusting relationship with our private wealth clients, fostering confidence and goodwill with these clients thereby understanding them and meeting their needs with the products and services we offer.
- The CRO is also responsible for following up and closing appointments from our various qualified leads sources. This focus allows for Wealth Specialists to be in front of clients, so they can sign and acquire new business.
Responsibilities
- Contacting allocated qualified leads and setting up and closing appointments with potential clients for the Wealth Specialist.
- Attending to all existing client queries and requests timeously and professionally thereby offering the highest levels of service.
- Handling, maintenance and tracking of all leads received by the Wealth Specialist team such that these leads are contacted and followed up within the Company’s set timelines.
- Maintenance, reconciliation and submission of the Wealth Specialist team’s daily recon template and daily figures.
- Liaison with all clients allocated to the Wealth Specialist team as per the Company’s set guidelines.
- Full and proper use of the Company’s CRM package.
- Making and confirming of appointments for the Wealth Specialist as well as ensuring they have the correct paperwork for all set appointments and all reviews.
- Checking of all deal packs, cover schedules and will applications submitted by Wealth Specialists are completed correctly and in full then submitted to the Regional Administration Manager for final checking.
- Assistance in attending to any outstanding requirements to complete any deal.
- Understanding all Company’s products in order to assist clients in terms of their queries.
- Ensure that the Company is always compliant with regards to the regulations of the Financial Services Board and the FAIS Act; thereby ensuring all new business administration is completely compliant as per the Company’s and the FSB’s guidelines as well as handling termination and complaints in a compliant manner while always striving to treat the client fairly.
Requirements
Minimum qualifications
- Tertiary qualification (3-year degree) in a finance/commerce related field of study.
- 3-5 years’ experience in financial services with emphasis and exposure to investments, with experience in sales, conducting full needs analysis, financial planning and estates planning.
- Valid driver’s license.
Preferred qualifications
- 5+ years’ experience in the industry.
- Postgraduate Diploma in Financial Planning or studying toward the qualification.
- Written and passed the Representative (RE5) exam.
Knowledge and skills required
- A sound understanding and working knowledge of investment and fiduciary services in the marketplace.
- Rapid learning ability to understand and grasp the client's business model and the products and services offered within the Group.
- Awareness and cognisance of competitor activities and offerings.
- Computer literate and technologically savvy.
Benefits
- R17k + Bonuses - OTE R27k
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Overview
- Responsible for driving revenue growth, managing a team of sales representatives and agents, and building relationships with surgeons and hospital staff to increase market share for orthopaedic implants, instruments, and related technologies.
- Lead the sales strategy for the assigned territory, which includes managing product launches, developing client relationships, and ensuring compliance with regulatory requirements.
- Experienced Orthopaedic Sales Representatives or Sales Managers must maintain customer relations and establish new relations through constant communications and in- person appointments.
- This position is specifically responsible for maintaining expert knowledge of our market leading product portfolio and using this information to drive sales or motivate sales people to drive sales.
- This professional will be consulting with surgeons (with whom you may have an already established track record of success) in the operating room regarding the use of our implants and instruments.
- This role is defined for an established Orthopaedic Sales Representative or Sales Manager who will be responsible for achieving predetermined sales goals and quotas.
- This role demands strong leadership and requires the professional to set him or herself as an example for all team members to follow.
Key Responsibilities & Accountabilities
Sales Strategy & Execution:
- Primarily responsible for meeting and exceeding territory sales objectives by targeting, promoting, and selling products to orthopaedic/trauma surgeons, hospital procurement, and other healthcare professionals.
- Communicate with current and new customer accounts regarding a variety of topics, including product updates, changes to product portfolio, and educational programs.
- Implement new sales plans and effective marketing strategies to position the organization competitively and to meet/exceed territory objectives.
- Identify the needs of new prospects and develop appropriate responses (written, telephone and face-to-face).
- Cross-sell additional products or manage new product introductions as they become available.
- Address any problems that arise at the account.
- Participate in and attend sales meetings and professional association meetings outside of regular business hours, as required.
Team Leadership & Management:
- Recruiting, training, mentoring, and managing sales representatives or independent agents, often spending significant time in the field (up to 80%) to drive growth.
Relationship Management:
- Establishing and strengthening relationships with Key Opinion Leaders (KOLs), surgeons, and hospital staff to drive loyalty and account penetration, and by developing and implementing sales strategies.
Operating Room Support:
- Providing technical assistance in the operating room during surgery, which may require after hours support for trauma cases.
Inventory & Consignment Management:
- Managing consignment stock, instrument sets, and sample inventory within hospitals to ensure readiness for procedures.
Market Intelligence & Reporting:
- Collecting competitive data, staying current on industry trends, and providing regular sales forecasts and reports to senior management.
Compliance and Reporting:
- Support compliance and the principles of responsibility by maintaining the privacy and confidentiality of information; protecting the assets of the organization; acting with ethics and integrity; reporting non-compliance; and adhering to applicable federal, state & local laws and regulations, accreditation & licenser requirements, and Company policies & procedures.
Incidental Duties:
- The above statements describe the general nature and level of work being performed in this job.
- They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.
Requirements
Required Skills & Qualifications
- Experience: Proven experience in orthopaedic or trauma device sales for 5+ years, with demonstrated success in managing a team.
Education:
- A bachelor's degree in a relevant field (Medical Science, Nursing, Marketing, or Business) is often preferred.
Technical Knowledge:
- Deep understanding of orthopaedic surgical procedures (arthroplasty, trauma, Sports Med) and medical device applications.
Leadership & Communication:
- Exceptional leadership skills, with the ability to influence and persuade a sophisticated audience of surgeons and healthcare professionals.
- Strong public speaking and communication skills.
Operational Skills:
- Experience with CRM systems, Microsoft Office.
Certification:
- Valid driver's license
- CRICE (Certified Representative in Sterile Field) certification. Access to your own transportation
Benefits
- Competitive Salary + Commission
- Package will include medical aid, provident fund, car allowance, fuel card and company cell phone.
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