Job Vacancies at Santam Insurance

What will make you successful in this role?

• To showcase the key selling and unique features of Santam Broker Solutions (SBS) in a manner that improves sales and profitable growth. To assist brokers in objection handling of any kind including developing competitor product analyses and comparison tools. To ensure that all SBS communications are of the highest quality, professional and easy to understand by our target audiences. This specifically includes underwriting circulars and media messaging.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES WILL INCLUDE:
Responsible for extracting key selling and unique features of our product, underwriting and service (operation and claims) functions across our lines of business. 

Extract and analyse underwriting information to produce technical insights to showcase to our brokers and clients. This includes:

• Reporting
• Analyses
• Positioning of message
• Perform competitor product comparisons and produce documentation that assist our quoting and sales staff in a manner the improves conversion and retention
• Assist in writing and producing SBS Underwriting media articles as required
• Ensure that underwriting circulars are easy to understand, professional and meet all our CI (corporate image) requirements
• Assist in developing SBS’s Underwriting marketing and communication plan to ensure that our message lands in all instances. This includes consideration of various ways of communicating:
• Written
• Presentation
• Digital
• Responsible to ensure that SBS Underwriting intranet site remains relevant, is up to date, easy to navigate, with correct versioning control

Responsibility to ensure Underwriting content is produced, written well and uploaded to the relevant company’s internal publications these include:

• Intranet (SharePoint)
• Staff App (WordPress)
• Underwriting training curriculum
• Broker portal
• Liaise with claims, operations, Santam experience team and others to

Qualifications and Experience

• Bachelor’s Degree - applicable major preferred (Actuarial/Statistics/Applied Maths).
• Minimum of 10 years strong Data Analysis & Management experience is required.
• Minimum 5 years’ experience in insurance products, systems and data management.
• Minimum 5-8 years’ experience operating at a management level.
• Insurance-related qualifications, such as AIISA/FIISA, recommended but not required.
• Post graduate degree in computational science, e.g. Mathematics, Statistics, Actuarial, Data Science recommended
• Experience in leading and managing a team of specialists
• Experience working with client administration systems and data warehousing 
• Strong commercial acumen and experience with change management and / or organizational change process

Knowledge of:

• Short-term insurance industry knowledge
• Underwriting and financial concepts
• Knowledge of Commercial and Personal Lines pricing and underwriting systems

Skills

• Good oral and written communication skills (English)
• Ability to edit, summarise and rewrite copy
• Strong research and analytical skills
• Ability to work under pressure
• Independent worker 
• Ability to write concisely
• An interest in the financial services industry
• High work rate
• Deadline driven
• Detail orientated
• Adaptable
• Analytical
• Self-driven
• Results driven
• Lateral thinker i.e. can see the bigger picture/ alternatives

Competencies

• Collaborates 
• Client focus 
• Drives results  
• Flexibility and adaptability 
• Cultivates Innovation
• Attention to detail

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What will make you successful in this role?

• Santam Broker Solutions (SBS) needs to meet its growth and profitability targets. Key to any decision making in this regard is our data, management information and resultant underwriting and actuarial analytics.  The tracking and monitoring of our actions and resultant analyses are critical to ensure the profitability, growth and ongoing sustainability of our portfolio.  This role is responsible for these functions within SBS.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES WILL INCLUDE:

• Contribute, as member of SBS Underwriting management team, to the development, implementation, and execution of the Commercial and Personal Lines underwriting strategies and priorities.
• Shared responsibility for delivery of current and future strategic underwriting projects.
• Shared responsibility for the setting and achievement of CL and PL growth and profit targets with all distribution channels through pro-active trend analysis.
• Deliver monthly growth and profit driver reporting, statistics and analytics
• Continually Identify new areas of concern with regards to profitability and concentration of risk.
• Continually identify opportunities for profitable growth. 
• Prioritise appropriate corrective actions to address growth and profit deviations.
• Liaise with Actuarial & Product Management on Santam’s Commercial and Personal Lines pricing- and product strategy and maintenance of product range to remain competitive.
• Provide data insights to team and executives and develop commercially viable solutions and drive various process automations and efficiencies.
• Contribute to new business model development and enable delivery thereof from a pricing and underwriting perspective.
• Manage relationship with internal and external business partners – provide pricing and underwriting insights and expertise where required.
• Lead a team of underwriting data analysts.
• Analyse and build statistical models for various sets of data on a regular basis to assist in determining business trends. This includes forecasting models.
• Predictive Underwriting model design and implementation.
• Data quality control and data management.
• Develop and extend Santam’s Data analytics capability.
• Create and maintain business reports to direct thought processes that drives action. 
• Automate reporting as required.

Qualifications and Experience

• Bachelor’s Degree - applicable major preferred (Actuarial/Statistics/Applied Maths).
• Minimum of 10 years strong Data Analysis & Management experience is required.
• Minimum 5 years’ experience in insurance products, systems and data management.
• Minimum 5-8 years’ experience operating at a management level.
• Insurance-related qualifications, such as AIISA/FIISA, recommended but not required.
• Post graduate degree in computational science, e.g. Mathematics, Statistics, Actuarial, Data Science recommended
• Experience in leading and managing a team of specialists
• Experience working with client administration systems and data warehousing  
• Strong commercial acumen and experience with change management and / or organizational change processes 

Knowledge of:

• Short-term insurance industry knowledge 
• Underwriting and financial concepts
• Knowledge of Commercial and Personal Lines pricing and underwriting systems

Skills

• Analytical skills (knowledge and experience)
• Financial and Commercial acumen 
• Excellent people skills (relationship management)
• Excellent communication, influencing and relationship building skills
• Excellent multi-level task management and organisation skills
• Logical, analytical and business problem framing ability 
• Self-starter, problem solver and finisher 
• Good report writing and presentation skills 
• Ability to engage with people from all parts of the organisation 
• General understanding of the short-term insurance environment 
• Independent minded individual 
• Planning and organising skills 

The following skills are also recommended

• Advanced coding skills in one or more of the following: SAS, SQL, Java, R, Python, etc.
• Strong modelling skills including experience in performing statistical investigations and building pricing / predictive / machine learning models 
• Strong data management skills 

Competencies

• Analysing information
• Problem solving
• Developing and implementing strategy
• Adapting to changing circumstances
• Performing under pressure
• Enterprising and commercial thinking
• Deciding and initiating action
• Leadership
• Building networks and good relations
• Negotiating and achieving workable solutions
• Applying expertise and technology
• Achieving personal work goals and objectives
• Attention to detail
• Collaborates
• Client focus 
• Drives results
• Flexibility and adaptability 
• Cultivates Innovation